No or low sound during calls
If the earbuds' volume is very low or if they have no sound at all, you may need to adjust the call volume using the Volume key on your phone or or the touchpad on your earbuds.
How would you like to contact us?
Live Chat support with a Samsung Care Pro.
Help with new/existing order
(1-855-726-8721) Samsung experts standing by 8 am to 12 am EST, 7 days a week
Text SMSCARE to 62913 to receive live support 24/7*
Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mobile Support 9 AM - 6 PM EST, Mon - Fri
Home Appliance Support 9 AM - 6 PM EST, Mon - Fri
Home Electronics & PC Support 9 AM - 6 PM EST, Mon - Fri