SmartThings app and tracker do not connect

The SmartThings Tracker supports easy setup with the SmartThings app. Depending on the status of your network connection, the tracker may fail to connect with or be discovered by the SmartThings app.
Galaxy Note9 showing SmartThings add device screen with a SmartThings Tracker on the table and a backpack placed in the background.
Galaxy Note9 showing SmartThings add device screen with a SmartThings Tracker on the table and a backpack placed in the background.

SmartThings app and tracker do not connect

Note
  • Charge the tracker using the supplied charger before connecting it to the SmartThings app. The LED indicator will turn green, once the tracker is fully charged.
  • If the tracker was previously connected to different phone, it must be deleted from the SmartThings app on the previous phone or Samsung account before you can connect it to another phone.
1

Turn off both devices and restart your phone.

  • Tracker: Press the Power button for three seconds to turn off the tracker. The LED will blink three times before turning off.
  • Phone: Press and hold the Power button until the Power options screen appears, and then touch Power off. Wait 30 seconds for the phone to completely shut down. Then, press and hold the Power button until the logo screen appears to restart it.
2

Verify the network connection on your phone.

Check the Status Panel on your phone to verify the network connection.

  • Your phone must be connected to a Wi-Fi or mobile data network to connect the tracker to the SmartThings app.
  • If the Wi-Fi or mobile data signal is weak, you may experience issues connecting the tracker to SmartThings. Move to an area where the network connection is stronger before continuing.
Note
To make device discovery easier with SmartThings, turn on Wi-Fi and Bluetooth auto on. This feature is only available on Android device.
3

Restart your tracker and check the LED indicator.

Press and hold the Power button on the tracker until the LED turns blue. Once the LED start alternating red, green and blue, the tracker is ready to connect with the SmartThings app.
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The SmartThings Tracker supports easy setup with the SmartThings app. Depending on the status of your network connection, the tracker may fail to connect with or be discovered by the SmartThings app.
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If the Tracker's status is "Disconnected" in the SmartThings app, the Tracker is either damaged, powered off, has poor communication, or cannot obtain a signal (GPS, CPS, or WPS).
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The SmartThings Tracker can generally last about a week on a single charge depending on the strength of GPS and cellular coverage. However, if the tracker isn't charging or power on/off properly, the problem could be the charger and USB cable, or the way you're pressing the power button on the tracker.
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