How do I collect dumpstate logs on a wearable device?
Follow the below steps to get logs from a Samsung wearable device using SysDump tool :
1
Ensure the wearable device is connected to a mobile device via the Galaxy wearable app.
2
On the wearable device, open menu " Device Settings ".
3
Select " About watch ".
4
Scroll down to Serial Number and tap it five times.
5
On the number pad that appears, enter *#9900#.
6
Select " Run LOG_DUMP ".
7
Once log collection is complete, select " Extract LOG_DUMP ".
Steps to send logs to Samsung support / knox support team :
- Step 1: Connect the mobile device to on a Windows PC via USB cable.
- Step 2: On the PC navigate through the folder path on the device " Internal storage " Pictures " Watch folder ".
- Step 3: Copy the zip file named " log_dump_<watch model...> ".
- Step 4: Send the zip file containing the dumpstate logs to Samsung Support.