How to solve Samsung Free app problems
Here are some common questions and issues faced when using the Samsung Free app:
Can I use the Watch tab in my country?
Samsung Free content may vary depending on the country or region you are in. If you cannot access content on the Watch tab, it may not be available in your region.
Can I get a new episode notification?
Yes, you can activate them in the following steps:
Can I auto-play the next episode of my favorite podcast?
Yes, you can. To activate this option, follow the steps:
Can I change the font size for my news feed in the Read tab?
Yes, you can change the font size. However, if you change the font size, you must change all the font sizes on your device. To do this, run Settings and go to the “Display” option. On this menu, you can change the font size by tapping the “Font size and style” option.
Can I choose which news outlets can send me articles?
The Read tab operates as a logic that provides news from a variety of media outlets in partnership with news partners. Please note that depending on the above mode of operation, there is no option to choose to expose only the news of certain media outlets and journalists.
Please note: Samsung Free is communicating with our partners to ensure that there is no bias in the article, and we are monitoring it as well.
Can I see news for other countries or in other languages?
Yes, you can. If you want to select other countries or languages, follow the steps:
My news feed seems to be politically biased. What can I do?
The Readtab news content feeding logic sometimes has inquiries about structures or biases that cannot have bias in certain content, so we are constantly monitoring whether these issues may occur.
In addition, for the convenience of the user, functions such as subscribe/hide are provided, so please note their use.
Some games are either outdated or offer no fun. What can I do?
Game content in the Play tab provides html-based instant games that can be used without separate download, so we may not be able to provide you with all the games you want.
We are striving to provide more diverse content, so we ask for your attention and use in the future.
What can I do if I cannot see the Play tab?
If you cannot see the Play tab, try to restart or update your Samsung Free app. If the error persists, write to the app following these steps.
My game does not load; it is stuck at 99%. What can I do?
For the purpose of determining the cause and fixing the developer's bugs, please leave an inquiry with a log file attached and we will be happy to help you quickly.
Note: Please contact us regarding any inquiry or issue, our agents are available all the time.
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