Samsung Cloud

Note! From June 30, 2021, Gallery Sync (which includes your photo and video files) and Drive storage for My Files will no longer be supported by Samsung Cloud and your data will be deleted. You have the option of migrating your data to Microsoft OneDrive (This may not be supported in certain countries or device models) or downloading your data to your mobile device or PC. For more information, please click the following link: https://support.samsungcloud.com/#/eof_notice/group1
{{apps.kv.alt_text}}

{{apps.section01.alt_text}}

{{apps.section05.sub01.alt_text}}

{{apps.section06.sub01.alt_text}}
{{apps.section06.sub01.alt_text01}}

{{apps.section06.sub01.alt_text02}}

{{apps.section06.sub01.alt_text03}}

{{apps.section06.sub02.alt_text02}}

{{apps.section06.sub02.alt_text03}}

{{apps.section06.sub02.alt_text04}}

Frequently Asked Questions

More questions? Check out the FAQs below.

If I migrate my Gallery data to Microsoft OneDrive, will that gallery data be categorised?

Yes, your Gallery data will be automatically categorised into categories like mountain, cat, and so on. Based on these categories you can get personalised search results in Microsoft OneDrive, and Samsung Gallery.

I'm using OneDrive through the Gallery app on my Samsung device. In this case, which company should I go to with my query about my Gallery data?

You should ask the Microsoft OneDrive support team about your Gallery data management after the service integration with Microsoft OneDrive.

I'm using the Camera Upload feature in the OneDrive app. Will my photos be uploaded to OneDrive twice through the Camera Upload feature and the feature that syncs my Gallery data with OneDrive after the service integration?

Even if you're currently using the Camera Upload feature in the OneDrive app, after the service integration, the Camera Upload feature will be automatically turned off, and the Gallery data sync with OneDrive will be turned on automatically. This means, after the service integration, photos and videos will be uploaded to OneDrive through the feature that allows you to sync your Gallery data.

What happens if I delete the Samsung Gallery folder in the Pictures folder of my OneDrive app?

If you delete the Samsung Gallery folder in the Pictures folder of your OneDrive app, the feature that allows you to sync your Gallery data may not work temporarily. Please go to Trash in the OneDrive app and then restore the Samsung Gallery folder to enable your Gallery data to sync with OneDrive.

What happens if I delete photos in the OneDrive app?

Any content in the Samsung Gallery folder in the OneDrive app will be synced with the Gallery app on your Galaxy device. Therefore, when you delete photos in OneDrive, the copies in your Gallery app will be moved to Trash on all synced devices. You can check or restore them by going to Trash.

Where can I see synced data?

If you turn on the Gallery data sync, you can see your photos in the Gallery app, and also check them in the Samsung Gallery folder of your OneDrive app. (OneDrive > Files > Pictures > Samsung Gallery)

I deleted files from the Trash in my Gallery app. Do they still exist on a server?

Even if you delete items or empty the Trash in your Gallery app, the original files on the OneDrive server won't be deleted. Therefore, if you want to delete items directly from the OneDrive server, please delete the items and empty the Trash in the OneDrive app.

Items in my Trash in the OneDrive app have not been deleted even though it's been 15 days since I deleted them.

Items in your Trash will be permanently deleted after 30 days, according to the OneDrive policy.

After integrating the service with OneDrive, I can't stream videos or download files. How can I fix this?

Even if you've finished linking your Samsung account to your Microsoft account, and integrating Microsoft OneDrive, your data may still be migrating to Microsoft OneDrive. During data migration to the OneDrive server, some features of the Gallery app, like downloading, sharing, and streaming cloud files, may not work. Once data migration is completed, you will see a message on your phone. Please try again after you see this message.

Can I use the Gallery data sync service just like I did before the service integration with Microsoft OneDrive?

Yes, you can use the Gallery data sync service the same way as before in the Gallery app. Some of the features may have changed, but the basic sync feature is the same.

Can I use Samsung Cloud without integrating Microsoft OneDrive?

Existing Samsung Cloud users can continue to use Samsung Cloud without integrating Microsoft OneDrive. Note that you can integrate OneDrive anytime you want under more options in the Samsung Cloud app. New Samsung Cloud users can not use the Gallery data sync service, the Samsung Cloud Drive option, or a premium plan through Samsung Cloud.

How will different devices that are signed in using the same account behave after integrating the service with Microsoft OneDrive?

All Samsung devices that are signed in with the same account will work the same after the service integration with Microsoft OneDrive. Gallery data on all connected devices will be uploaded to OneDrive and any changes or deletion of photos will be synced across all synced devices.

If a device doesn't have the latest version of the Samsung Cloud app, some functions may not work correctly, as described below. You may experience the following errors in Samsung Cloud:

  • Storage usage is displayed as "0"
  • Samsung Cloud Drive doesn't work.
  • Samsung Cloud Storage Plan doesn't work.

Samsung Cloud Gallery Settings that may not work correctly :

  • Delete all gallery data
  • Image analysis

However, your data is still safely stored in Samsung Cloud.

Data migration appears to be taking several days.

It may take some time, depending on the amount of data being migrated. If data migration is not completed within 5 days, please contact Customer Support.

Where can I find the migrated data?

You can find your migrated Gallery and Samsung Cloud Drive data in the following locations:

  • Gallery data: OneDrive > Pictures > Samsung Gallery
  • Samsung Cloud Drive data: OneDrive > Documents > Samsung Cloud Drive
I unlinked my accounts during the data migration. What happens now?

If you unlink your accounts before the data migration is completed, data that has not yet been migrated from Samsung Cloud will remain on the Samsung Cloud server. However, you won't be able to see any data that may remain in Samsung Cloud because you can't use the Gallery data sync service, previously provided by Samsung Cloud, with a Samsung account that has already been linked with a Microsoft account. Therefore, we recommend that you wait until data migration is completed before unlinking your accounts. To migrate all remaining data from Samsung Cloud to OneDrive, you need to integrate the service with Microsoft OneDrive again.

Will data in my Trash in the Samsung Cloud be migrated to Microsoft OneDrive?

Any data in Trash in the Samsung Cloud won't be migrated to OneDrive. If you have any important data in your Trash, please restore it before integrating the service with Microsoft OneDrive. After service integration, any data in Trash in the Samsung Cloud will be permanently deleted and it will be impossible to restore.

How can I tell if data migration has started or completed?

When data migration starts, a message will be shown in the Alert section at the top of the device, telling you data migration has just started. Likewise, when data migration is complete, a message will appear and tell you how much data was migrated.

Which types of data will be migrated to Microsoft OneDrive? Is there anything particular I have to do?

After completing the service integration, data migration will start automatically. Your Gallery data synced to Samsung Cloud and Samsung Cloud Drive data will be migrated from the Samsung Cloud server to the OneDrive server, so you don't need to do anything. Files migrated to Microsoft OneDrive will be deleted from Samsung Cloud.

The amount of the data I have saved in Samsung Cloud is bigger than the available storage space in OneDrive. Can I still migrate my Samsung Cloud Drive data to OneDrive?

To support a smooth Samsung Cloud data migration to Microsoft OneDrive, bonus storage space will be provided by Microsoft OneDrive for 1 year.

I can't check my storage status in Samsung Cloud after the service integration.

After the service integration, changes will be made to Samsung Cloud, including the removal of the storage management feature. Please use the OneDrive app to check your storage allowance.

I am currently subscribed to a Samsung Cloud premium plan. What's going to happen to my subscription? Can I keep using the subscribed premium plan from OneDrive?

When you start linking your accounts and migrating your data, your current premium plan will be automatically canceled. We will refund your last payment. After the service integration with Microsoft OneDrive, you will be able to purchase new subscriptions from OneDrive, but not from Samsung Cloud.

When I link my Samsung account and Microsoft account, what will happen to my Samsung Cloud storage space?

Once your Samsung Cloud data has migrated to OneDrive by linking your Samsung account and Microsoft account, the storage feature in Samsung Cloud will be removed. To support a smooth data migration, bonus storage space will be provided by OneDrive for 1 year. With this bonus offer, you will be able to continue using the amount of storage space that you were given in Samsung Cloud (according to your subscribed basic or premium plan) in OneDrive for 1 year. You can claim bonus storage space by accepting Microsoft's bonus storage policy. Please refer to the Microsoft page for more details. After the 1 year bonus storage period, your storage allowance will be managed based on Microsoft's OneDrive service policy.

Can I keep my Samsung Cloud premium plan if I don't integrate the service with Microsoft OneDrive?

If you don't integrate the service with Microsoft OneDrive, your current subscriptions will continue to renew automatically.

What happens to my data if I unlink my Samsung account from my Microsoft account?

Even after unlinking accounts, your data will be safely stored in OneDrive.

How do I unlink my accounts?

You can unlink your Microsoft account in Settings > Accounts and backup > Accounts > Samsung account > Account information > Connected services > Services with access to your info.

Please note that even if you unlink your Microsoft account, you can't revert back to the previous version of the Samsung Cloud app. This means you cannot use the Samsung Cloud Drive, subscribe to a premium Samsung Cloud plan, or the Gallery data sync service.

How can I tell if I've successfully integrated the service with Microsoft OneDrive?

After service integration with Microsoft OneDrive, you'll see the Gallery and Files menus under the OneDrive category in the Samsung Cloud app. You can access the Samsung Cloud app as described below:

  • Go to Settings > Accounts and backup > Samsung Cloud.
After the service integration with OneDrive, my ID changed in the OneDrive app.

The Microsoft account linked to your Samsung account will automatically sign in to the OneDrive app. If you've been using a Microsoft account different from the one you linked with your Samsung account in the OneDrive app, it may change automatically to the linked Microsoft account.

After agreeing to the Samsung Cloud service changes, I closed the app. Is the service integrated with OneDrive now?

Even if you've agreed to the Samsung Cloud service changes, without completing the whole process, the service integration won't be successful. After completing the process in full, you will see the "Sync has started" page. Note that if you still have data that needs to be migrated after this page appears, that data will start migrating from Samsung Cloud to OneDrive. After completing data migration, you can use your new services from Microsoft OneDrive.

What is the exact meaning of "cannot revert back to the previous Samsung Cloud app and service"?

Once the Samsung Cloud service changes to the new Samsung Cloud x Microsoft OneDrive service, you will no longer be able to sync your Gallery data with Samsung Cloud, use the Samsung Cloud Drive option, or subscribe to a premium plan provided by Samsung Cloud. After service integration, you will only be able to use those services through OneDrive.

What does "Samsung Cloud service changes" mean? Why do I have to agree to this?

Big changes will happen to the services provided by Samsung Cloud after the integration with Microsoft OneDrive. Therefore, before you integrate the service with Microsoft OneDrive, please read the explanation of all the changes carefully.

I've integrated the service with Microsoft OneDrive and am currently using the Gallery data sync service via OneDrive. Whose Terms of Service and Policy apply to this service?

The Gallery data sync service is provided by Samsung Cloud in collaboration with Microsoft OneDrive. Thus, if you want to use this service, you first need to link your Samsung account and Microsoft account.

After you link your two accounts, your Gallery data will be saved in OneDrive, and Microsoft's OneDrive Terms of Service and their Policy will apply to the following activities: managing and deleting saved data, handling any data that you haven't used for a long period of time, determining which data to show in OneDrive, and purchasing a storage plan.

However, Samsung Cloud's policy will continue to apply to the following activities: determining which data to display in the Gallery app and syncing data in the Gallery app with OneDrive.

How will Samsung Cloud change once I integrate the service with Microsoft OneDrive? What do I need to know before beginning the service integration?

When you agree to the Samsung Cloud service changes by proceeding to the next step to link your Samsung account and Microsoft account, the current Samsung Cloud app will be replaced by the Samsung Cloud x Microsoft OneDrive service.

Once the Samsung Cloud service changes to the Samsung Cloud x Microsoft OneDrive service, you won't be able to revert back to using the older version of the Samsung Cloud app and service. After you integrate the service with Microsoft OneDrive, some changes will be made to the Samsung Cloud Drive option, Samsung Cloud's premium plans, and the Gallery data sync service.

  1. The Gallery data sync service will be linked with Microsoft OneDrive. You can keep using this service in the Gallery app and also check and manage your synced data in the OneDrive app.
    Files in the Samsung Cloud Trash won't be migrated to Microsoft OneDrive and will be permanently deleted. To avoid the loss of your files in Trash, please restore them immediately from Trash.
  2. Samsung Cloud Drive will be replaced with OneDrive. Any data you've saved in your Samsung Cloud Drive will be transferred to OneDrive, and after that you can save data in OneDrive directly.
  3. You can't subscribe to a premium plan through Samsung Cloud anymore. If you are currently subscribed to a premium plan from Samsung Cloud, you will receive a refund for your last month's subscription payment. You can then purchase a premium plan from Microsoft OneDrive, if you like, in accordance with Microsoft's OneDrive service policy.
    1. The existing storage allowance for each Samsung Cloud user will be maintained for 1 year in Microsoft OneDrive. (The storage allowance for each Samsung Cloud user may be different, depending on the date they created their Samsung account and the purchased storage plan.)
    2. You can manage your storage allowance in Microsoft OneDrive. After 1 year bonus storage period, your storage allowance will be managed based on Microsoft's OneDrive service policy.
  4. The Backup and restore feature and the Other synced data feature will remain as-is in Samsung Cloud, so you can keep using them as per usual.
What Samsung device can I use to integrate the service with Microsoft OneDrive?

Galaxy Note10 users can now integrate the service with Microsoft OneDrive. We will gradually make it available on more devices.

Not supported on certain devices, carriers' devices, or in certain countries.

Where do I start the service integration?

You can start the service integration process with Microsoft OneDrive through the Tip card in the Gallery app or the Samsung Cloud app. If you dismissed the Tip card, you can proceed with the integration process as instructed below:

  1. Samsung Cloud: Go to More > Link with OneDrive.
  2. Gallery: Go to More > Settings > Switch to OneDrive, or select the Cloud sync button.
  3. My Files: Sign in using your Samsung account and connect to Samsung Cloud Drive. Then, go to More > Settings > Switch to OneDrive.
What do I need in order to integrate the Samsung Cloud service with Microsoft OneDrive?

You just need a Samsung account and a Microsoft account. (You still need a Samsung account even if you are not an existing Samsung Cloud user). You can sign in to and save your data in OneDrive using your Microsoft account. Your Samsung account and Microsoft account will be linked so that you can use both the Samsung Cloud and Microsoft services.

To integrate the services, you need to take the following actions:

  • Read and agree to the Samsung Cloud service changes.
  • Create a Microsoft account, if necessary, sign in using your Microsoft account, and then consent to link your Samsung account and Microsoft account.
  • Check out the OneDrive bonus offer storage option or new OneDrive premium plans to migrate your existing Samsung Cloud data.
  • The service integration with OneDrive is complete. Your Samsung Cloud data is now migrated to OneDrive.