Can I get a refund on a product purchased from the Samsung Online Store?

Yes, refunds are given when items are returned and certain requirements are met*.

*For 'Change of Mind' returns: Please refer to the Samsung Online Store Change of Mind Policy 

*For damaged/faulty goods: you may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You may also be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Please contact our Samsung Customer Care team on 1300 362 603 for more information.

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