Raising a Samsung Pass Error Report

Last Update date : Aug 12. 2025

Information Icon Please Note: The information on this page is for Australian products only. Models, sequences, error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

While using Samsung Pass you may encounter some errors that prevents you from being able to use the app smoothly. When this happens, you are able to send an error report so our team can help investigate the issue. Find out more about how you can raise an error report on Samsung Pass below.

Samsung Pass icon next to the “Error reports” option from the Contact us menu.

Raising a Samsung Pass Error Report

If an error occurs while using Samsung Pass, contact us by following the steps below:

Step 1. Go to the Samsung Pass app. Step 1. Go to the Samsung Pass app.

Step 1. Launch "Samsung Pass".

Step 2. Tap the more options icon at the top right of the screen. Step 2. Tap the more options icon at the top right of the screen.

Step 2. Tap the more options icon.

Step 3. Select the "Contact us" option from the more options menu. Step 3. Select the "Contact us" option from the more options menu.

Step 3. Tap “Contact us”.

Step 4. Tap the Error reports icon. Step 4. Tap the Error reports icon.

Step 4. Tap “Error reports”.

Step 5. Use the text box to write the details about an error that you want to report. Step 5. Use the text box to write the details about an error that you want to report.

Step 5. Send the error details you want to report. Include as much detail as you can, and send any attachements (screen recordings, screenshots, etc.)

If you require further assistance, please consult the user manual from our Manuals & Downloads page or contact our Chat Support.

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