Connect a Samsung TV to the Internet

Last modified : Jun 21. 2019

Connect your Samsung TV to the internet to stream movies, browse the internet, and get the most out of the Smart Hub apps. It's also great to connect your TV to the internet so you can use things like Samsung SmartThings or download firmware updates to keep your TV up to date.

 

The steps below outline how to connect your Samsung TV to a Wireless Wi-Fi network, or a LAN connection. 

Connect to a Wi-Fi NetworkClick to Expand
1 Press the Menu button on your Samsung remote control and go to Settings > General and select Network .
Network Menu
2 Select the Open Network Settings option
Open Network Settings on your TV

The menu path to access the Network Settings on your TV might vary:

  • Settings > General > Network > Open Network Settings on newer TVs
  • Settings > Network > Network Settings on older TVs
3 Select Wireless from the Network types
Select Wireless from the Network Types
4 Select your Wi-Fi network
Select your Wi-Fi network

Please Note: Some TVs (especially 2018 model TVs) only support 2.4Ghz networks.

5 Enter the password for your Wi-Fi network and select Done
Enter the password for your Wi-Fi network and select Done
6 Your TV will test the network connection and display any issues.
Select Close to finish.
Your TV will test the network connection and display any issues. Select Close to finish.
Connect to a Wired NetworkClick to Expand
1 Connect an Ethernet cable to the LAN port in your Samsung One Connect box or the back of your Samsung TV . (Ethernet cables are coloured yellow and come with your modem from your internet service provider).
LAN port
2 Once you have connected the Ethernet cable to the back of your Samsung One Connect box or TV , press the Menu button on your remote control and then go to Settings > General and then select Network .
General menu.
3 Once you have selected Network , you will be taken to the Network Menu where you can select, Open Network Settings .

The menu path to access the Network Settings on your TV might vary:

  • Settings > General > Network > Network Settings on newer TVs
  • Settings > Network > Network Settings on older TVs
Network Settings Menu
4 Select Wired from the two options.
Select Wired Network Connection Type
5 Your TV will now test the wired connection. Once it has finished the test, select OK to exit the Network Settings .
Your TV will test the Network Connectivity. Select OK to finish
Reset NetworkClick to Expand
1 Press the Home button on your Samsung remote control to bring up the Eden menu and then select Settings .
Samsung TV Eden Menu
2 Once you are on the TV settings screen, scroll down to the General tab and then select Network from the list in the centre.
Samsung TV settings menu.
3 Once you have chosen Network and have advanced to the Network settings screen, scroll down and select Reset Network .
Network settings
4 A prompt will appear when you select Expert Settings . You will now be able to reset your Network by pressing Yes or press No if you wish to leave the network as it is.
Reset network option

Troubleshooting the Network Status

If your TV cannot connect to your network or apps:

  • Make sure your TV has a internet connection (Settings > General > Network > Network Status).
  • Contact your internet service provider. 

If your wireless network connection fails:

  • Make sure your wireless modem or router is on and connected to the Internet. 

If your wireless network signal is too weak:

  • Position your wireless router, modem router, or access point in a central location. Try to avoid putting it in a corner. We recommend placing the router no more than 50 feet away from your TV.
  • Use a wireless repeater to boost your wireless signal strength. Place the repeater halfway between your router and your TV.
  • The most common wireless technology operates at a frequency of 2.4 GHz. You can reduce interference by not using or turning off wireless devices that use the 2.4 GHz frequency or you can use devices that communicate via the 5.0 GHz frequency.
  • Update software and firmware as they become available. 

For further diagnosis of Network Connectivity issues, please see the page on Smart Hub Connection Test. 

If you require more information, please consult the user manual from our Manuals & Downloads page. Otherwise, please get in touch with our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia) or contact our Live Chat Australia team.

     This product should be mounted to a wall or other suitable surface to avoid serious injury. Find out more here.

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