Connect a Samsung TV to the Internet

Last modified : Dec 19. 2019

Connect your Samsung TV to the internet to stream movies, browse the internet, and get the most out of the Smart Hub apps. It's also great to connect your TV to the internet so you can use things like Samsung SmartThings or download firmware updates to keep your TV up to date.

 

The steps below outline how to connect your Samsung TV to a Wireless Wi-Fi network, or a LAN connection. 

Connect to a Wi-Fi NetworkClick to Expand
1 Press the Menu button on your Samsung remote control and go to Settings > General and select Network .
Network Settings
2 Select the Open Network Settings option
Open Network Settings

The menu path to access the Network Settings on your TV might vary:

  • Settings > General > Network > Open Network Settings on newer TVs
  • Settings > Network > Network Settings on older TVs
3 Select Wireless from the Network types
Select Wireless from the Network Types
4 Select your Wi-Fi network
Select your Wi-Fi network

Please Note: Some TVs (especially 2018 model TVs) only support 2.4Ghz networks.

5 Enter the password for your Wi-Fi network and select Done
Enter the password for your Wi-Fi network and select Done
6 Your TV will test the network connection and display any issues.
Select Close to finish.
Your TV will test the network connection and display any issues. Select Close to finish.
Connect to a Wired NetworkClick to Expand
1 Connect an Ethernet cable to the LAN port in your Samsung One Connect box or the back of your Samsung TV . (Ethernet cables are coloured yellow and come with your modem from your internet service provider).
LAN port
2 Once you have connected the Ethernet cable to the back of your Samsung One Connect box or TV , press the Menu button on your remote control and then go to Settings > General and then select Network .
Network Settings
3 Once you have selected Network , you will be taken to the Network Menu where you can select, Open Network Settings .
Open Network Settings

The menu path to access the Network Settings on your TV might vary:

  • Settings > General > Network > Network Settings on newer TVs
  • Settings > Network > Network Settings on older TVs
4 Select Wired from the two options.
Select Wired Network Connection Type
5 Your TV will now test the wired connection. Once it has finished the test, select OK to exit the Network Settings .
Your TV will test the Network Connectivity. Select OK to finish
Reset NetworkClick to Expand
1 Press the Home button on your Samsung remote control to bring up the Eden menu and then select Settings .
Samsung TV Eden Menu
2 Once you are on the TV settings screen, scroll down to the General tab and then select Network from the list in the centre.
Samsung TV settings menu.
3 Once you have chosen Network and have advanced to the Network settings screen, scroll down and select Reset Network .
Network settings
4 A prompt will appear when you select Expert Settings . You will now be able to reset your Network by pressing Yes or press No if you wish to leave the network as it is.
Reset network option
Test Network ConnectionClick to Expand
1

Press the Home button on your remote control to bring up the Eden Menu and then select Settings.

Samsung TV Eden Menu
2 Once you are on the TV Setting screen, scroll down to the Support tab on the left-hand side and then select Self Diagnosis from the centre list.
Support Menu
3 On the Self Diagnosis screen, scroll down and select, Start Smart Hub Connection Test .
Self Diagnosis Menu
4 A screen will appear when Start Smart Hub Connection Test has been selected. After each section has been tested and completed, the number at the top will become a tick and once all sections have been completed, you will have a message stating the Smart Hub Connection Test was completed successfully .
Smart Hub Connection Test
Completed Smart Hub Connection Test
Intermittent Wi-FiClick to Expand
  • Make sure the TV has a network connection by following the steps below:
1

Press the Home button on your remote control to bring up the Eden Menu and then select Settings.

Samsung Smart Hub/Eden Menu
2 On the left-hand side, scroll down to the General General tab and then select Network .
Network
3 On the page for Network settings, highlight and select Network Status to check your network connection.
Network Status
  • Make sure the Wi-Fi password is entered correctly.
  • Check the distance between the TV and the Modem modem or Access Point access point. The distance should not exceed 15.2m.
  • Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
Single Story
Multi Story
  • Position your wireless router, modem router, or access point in a central location. Try to avoid putting it in a corner. We recommend placing the router no more than 50 feet away from your TV.
  • Update software and firmware as they become available.

For further diagnosis of Network Connectivity issues, please see the page on Smart Hub Connection Test. 

If you require more information, please consult the user manual from our Manuals & Downloads page. Otherwise, please get in touch with our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia) or contact our Live Chat Australia team.

     This product should be mounted to a wall or other suitable surface to avoid serious injury. Find out more here.

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