30" 6.3 cu. Ft. Electric Freestanding True Convection Range with Flex Duo™ & Air Fry

Black Stainless Steel 6.3 cu. ft.
NE63A6751SG/AC

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Dimensions

6.3 cu.ft. Dual Door Electric Range with Flex Duo™ with Dual Door
  • Width

    761 mm

  • Height

    1195.5 mm

  • Depth

    728.6 mm

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30" 6.3 cu. Ft. Electric Freestanding True Convection Range with Flex Duo™ & Air Fry
Black Stainless Steel 6.3 cu. ft.

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Highlights

Shows a modern kitchen with the stylish, stainless steel oven fitting neatly into the design.

Premium Stainless Design

Shows food being fried inside the oven using Air Fry, with only a small amount of oil, so it is crispy and brown outside.

Air Fry

Shows a mixture of vegetables being rapidly seared and cooked on the Aluminum Griddle.

Aluminum Griddle

Features

Premium look, solid durability

Premium Stainless Design

GIve your kitchen a modern look. The oven's frame is made of stainless steel with flat and narrow bezels to keep the oven looking sleek and stylish while the solid metal edges provide added durability.

One oven, three ways to cook

Flex Duo ™ with Dual Door

Cook a variety of foods using different temperatures and time settings or use the whole oven for large dishes. The Dual Door is hinged in the middle to reduce heat loss.

One oven, three ways to cook

Flex Duo ™ with Dual Door

Choose how you cook different meals to save time and energy with the Flex Duo™ system which has upper and lower cooking zones that work either independently or together.

Enjoy better, crispier fried food

Air Fry with Tray

Enjoy better fried food with the Air Fry feature that combines a special tray with hot air circulation that envelops food. It’s the ideal way to cook fried food as it eliminates excess fat, but everything is still crispy and brown outside and juicy inside. The air fry tray included with purchase is specially designed with easy to grip handles and raised legs for optimal heating and cooling.

Enjoy better, crispier fried food

Air Fry with Tray

Enjoy better fried food with the Air Fry feature that combines a special tray with hot air circulation that envelops food. It’s the ideal way to cook fried food as it eliminates excess fat, but everything is still crispy and brown outside and juicy inside.The air fry tray included with purchase is specially designed with easy to grip handles and raised legs for optimal heating and cooling.

Quick and Even Cooking

Aluminum Griddle

Enjoy quick and even cooking, searing and sautéing on an Aluminum Griddle. It’s lightweight and easy to carry yet durable and an excellent heat conductor.The surface prevents food from sticking, so it’s easy to clean.

Fast and even oven cooking or baking

True Convection

Save time and cook food more evenly with a True Convection system. A heated fan distributes heat all around the oven and keeps the temperature constant so dishes are cooked quickly and thoroughly.

Precise control, and powerful heat

3.0kWh Fast Boil with Flexible Cooktop (6"/9"/12")

Cook dishes quickly and evenly using the powerful heat and precise control of the 3.0kW Triple Ring Flexible Cooktop. It can rapidly go to a high heat for searing meat, and boiling water in a flash or turn it down to a true simmer.

Cook more in the large oven space

Large Capacity Oven

Create more or large dishes with a huge 6.3 cu. ft. capacity oven. You can prepare multiple dishes at once, or easily cook large items.

Simply Smarter Way to Cook

Wi-Fi Connectivity & Voice Control

Save time and do more with Wi-Fi Connectivity. Control the oven with your voice using a voice assistant¹, such as Samsung Bixby, Amazon Alexa or Google Assistant². Or simply monitor and control the oven using the SmartThings App³.

1 A Wi-Fi connection is required 2 Bixby is Samsung’s brand of artificial intelligence (AI) / Internet of Things (IoT) voice assistant. A Samsung Account is required. Amazon Alexa and Google Assistant are sold separately. 3 Available on Android and iOS devices. A Wi-Fi connection and a Samsung Account are required.

Seamless and stress-free cooking experience

SmartThings Cooking

Make your kitchen experience less stressful. SmartThings Cooking¹ saves time and makes cooking more seamless. It can recommend personalised recipes, generate weekly meal plans, and you can even control your appliances using recipe instructions.

1Available on Android and iOS devices. A Wi-Fi connection and a Samsung Account are required.

1Available on Android and iOS devices. A Wi-Fi connection and a Samsung Account are required.

No fingerprint marks or smudges

Fingerprint Resistant Finish

A special Fingerprint Resistant Finish prevents surfaces from becoming covered in unsightly fingerprints and other marks and smudges.

Branded In-home Repair Service

More choice and flexibility service repair options.

Samsung Certified Technicians will set up a service time around your available schedule. Our skilled, experienced, and trained technicians will examine and repair your appliance in the comfort and safety of your home. Samsung’s Branded Technicians will arrive at your home with the appropriate PPE equipment, respectfully disinfecting your appliance before and after repairs and ultimately providing you with excellent customer service.

Learn more

To schedule a Branded In-home Repair, contact us via Chat, text WECARE (932 273), or call 1-800-SAMSUNG, to schedule an appointment.

* Samsung Branded In-home service is currently available in Montreal, Toronto, Cambridge, London, Windsor, and Vancouver with plans to expand into Edmonton, Calgary, Ottawa, and Winnipeg later in 2022.

* Samsung Branded In-home service is currently available in Montreal, Toronto, Cambridge, London, Windsor, and Vancouver with plans to expand into Edmonton, Calgary, Ottawa, and Winnipeg later in 2022.

Specifications

  • Installation Type

    Freestanding

  • Cavity Type

    Dual

  • Oven Capacity

    6.3 (cu.ft)

  • Number of Burner

    5 EA

  • Installation Type

    Freestanding

  • Cavity Type

    Dual

  • Oven Capacity

    6.3 (cu.ft)

  • Oven Capacity (Upper)

    3.4 (cu.ft)

  • Oven Capacity (Lower)

    2.7 (cu.ft)

  • Drawer Capacity

    0.9 (cu.ft)

  • Oven Colour

    Black Stainless Steel

  • Control Type (Oven)

    Membrane + Film Touch

  • Control Type (Cooktop)

    Knob

  • Display Type

    LED

  • LED Color

    Ice Blue

  • Door Type

    Dual Door (4 STSS Layers)

  • Soft Closing Door

    Yes

  • Air Fry

    Yes

  • Self Clean

    Yes

  • Steam Clean

    Yes

  • Wi-Fi Connection

    Yes

  • Bread Proof

    Yes

  • Keep Warm

    Yes

  • Clock

    Yes

  • Timer

    Yes

  • Numeric Pad

    Yes

  • Child Safety Lock

    Yes

  • Hidden Bake Element

    Yes

  • Interior Light (Position)

    2 Incandescent 40 W / Back

  • Auto Oven Light

    Yes

  • Light (Lamp) On/Off

    Yes

  • Sound on/off

    Yes

  • Setting (Clock System Option (12H/24H))

    Yes

  • Delay Start

    Yes

  • Sabbath Mode

    Yes

  • Type

    Radiant

  • Cooktop Frame

    Black Porcelin

  • Number of Burner

    5 EA

  • Heating Element 1

    7", 1800 / Bridge 2600 W - Left Front

  • Heating Element 2

    7", 1800 W - Left Rear

  • Heating Element 3

    6"/9"/12", 3000 W - Right Front

  • Heating Element 4

    6", 1200 W - Right Rear

  • Heating Element 5

    Warm Zone (100 W)

  • Booster

    No

  • Hot Surface Indicator

    Yes

  • Convection

    True Convection (Dual Fan)

  • Bake (Single)

    175°F (80°C) - 550°F (285°C)

  • Variable Broil (Low-High) (Single)

    Low - High

  • Convection Bake (Single)

    175°F (80°C) - 550°F (285°C)

  • Convection Roast (Single)

    175°F (80°C) - 550°F (285°C)

  • Variable Broil (Low-High) (Upper)

    Low - High

  • Convection Bake (Upper)

    175°F (80°C) - 480°F (250°C)

  • Convection Roast (Upper)

    175°F (80°C) - 480°F (250°C)

  • Bake (Lower)

    175°F (80°C) - 480°F (250°C)

  • Convection Bake (Lower)

    175°F (80°C) - 480°F (250°C)

  • Bake Element

    3000 W

  • Broil Element

    4200 W

  • Convection Heater Element

    1300 W

  • Type

    Storage

  • Net Size (W x H x D) (mm)

    761 x 1195.5 x 728.6 mm

  • Net Size (W x H x D) (inches)

    (29 15/16) x (46 5/16 ~ 47 1/16) x (28 11/16)

  • Shipping Size (W x H x D)

    839 x 1285 x 769 mm

  • Gross (inches)

    (33 1/16) x (50 9/16) x (30 5/16)

  • Net Weight (kg)

    86 kg (189.6 lb)

  • Shipping Weight

    97 kg

  • Weight (Gross)

    213.8 lb

  • Number of Rack Positions

    7

  • Air Fry Tray

    Yes

  • Wire Rack (EA)

    2

  • Meat Probe

    No

  • Griddle

    Yes

  • Anti-Tip Device

    Yes

  • Divider

    Yes

  • WiFi Embedded

    Yes

  • SmartThings App Support

    Yes

Reviews

30" 6.3 cu. Ft. Electric Freestanding True Convection Range with Flex Duo™ & Air Fry

4.4

Recommended by 86% of customers.

Write a review
5.0 70%
4.0 16%
3.0 4%
2.0 3%
1.0 7%
Features 4.6
Performance 4.5
Design 4.5
Value 4.3
AI Functionality 1.0
AI review summary
  • Customers praise the dual oven system for cooking multiple dishes simultaneously at different temperatures, calling it a game-changer for meal prep efficiency.
  • Many rave about the built-in air fryer producing crispy, juicy results with minimal oil and rapid preheating capabilities.
  • Reviewers commend the sleek stainless steel design and smart features like remote monitoring and SmartThings integration.
  • Some report inconsistent heating between ovens and difficulty seeing controls in low light conditions.
  • Most find the range outperforms previous appliances despite minor issues, appreciating its speed, consistency, and modern aesthetics.
AI-generated from customer ratings & reviews, and may include incentivized reviews.

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Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.

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675 Reviews

Efahcv
1 (9,999)

2026-02-28

1 (9,999)
Worst stove ever. We bought this love because we loved the features. Within 6 months the 3 option burner would turn up to full blast on its own, even though being on a very low setting. You can hear like crackling when you turn the dial Returned it and got another. 6 months later, the exact same thing is happening to the same burner and left side front burner. It is extremely dangerous. There are a lot of reviews of the same issues so it is obviously a problem. Samsung do better. Admit its a problem and fix it. For the price I paid, this stove should work like a dream. 2 stoves in 1 year and customer service wont replace this one.
[D] Alternative Text [D] Alternative Text
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-03-24

SECA CS

Hello Efahcv, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. For product feature feedback or troubleshooting support, please connect with our experts via Live Chat at www.samsung.com/ca/support/live-chat-support Thank you, Samsung Customer Care.

Coribested
4 (9,999)

2022-04-25

4 (9,999)
I just bought this last week. Right away what I noticed was that the door doesn’t latch which means I can only use the top part of the oven. Someone is coming to fix it in a day however looking at it And looking at the picture of it I knew something was very off…. The door handle is attached upside down completely. The top part of the oven and the stove top that I can use are amazing. As well as Samsung has someone coming to fix my door so thank you customer service. Samsung should just be aware they have a factory issue of quality control checking and everyone should check their doors and handles when it arrives.
[D] Alternative Text [D] Alternative Text
I recommended this product.
Helpful?
Originally posted on Electric Freestanding Range True Convection | Flex Duo™ | Air Fry 6.3 cu.ft.(NE63A6751SS_AC)

Features

5 (9,999)

Performance

5 (9,999)

Design

1 (9,999)

Value

4 (9,999)
Response from Samsung:
2022-04-26

Operations

Hi Coribested, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung Range! 

Jpal
1 (9,999)

2026-06-14

1 (9,999)
UNSAFE! Range lasted just over a year before trying to burn my house down. Burners were repair TWICE under warranty for getting stuck on full blast. This final time the burners TURNED THEMSELVES ON while we were not home, melted our over the range microwave and started a fire. We came home to a house full of smoke and damage. Samsung refuses to help even though the technician THEY SENT reccomended a new range. Will never buy anything Samsung ever again.
[D] Alternative Text [D] Alternative Text
Helpful?
Originally posted on Electric Freestanding Range True Convection | Flex Duo™ | Air Fry 6.3 cu.ft.(NE63A6751SS_AC)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-06-14

Martin Samsung CS

Hello Jpal, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport and choosing ‘Email General Support’ and providing the Subject Line: Samsung Review Case – Freestanding Electric Range. Thank you, Samsung Customer Care

Sigildark
3 (9,999)

2024-02-24

3 (9,999)
I have enjoyed using this range and the flexibility. With it I have made some wonderful meals that look really nice. It has a lot of options and seems to do them well! But I can not recommend this range as 26 months after I bought it the upper fan motor went. I have spent 2 months trying to find one all over Nort America and have been told I would have to wait another 4 months at least to get one. Appliance websites have a waiting list for them. The lower oven still works, so it is not bricked by any means but the self cleaning, full oven cooking and top oven need this part. It is really too bad because other than that I have been very pleased with this oven.
Helpful?
Originally posted on Electric Freestanding Range True Convection | Flex Duo™ | Air Fry 6.3 cu.ft.(NE63A6751SS_AC)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Response from Samsung:
2024-03-12

Samsung Support Team

Hello, thank you for your review and feedback. We will pass your comments along to our store staff. If there is anything we can do to improve your experience, please feel free to let us know by contacting us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/). Thanks again.

Dominik
1 (9,999)

2022-01-07

1 (9,999)
After using different ceramic cooktops for years, this one is impossible to keep shiny and very easy to scratch. Do not buy!
[D] Alternative Text [D] Alternative Text
Helpful?
Originally posted on Electric Freestanding Range True Convection | Flex Duo™ | Air Fry 6.3 cu.ft.(NE63A6751SS_AC)

Features

5 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Response from Samsung:
2022-01-09

Operations

Hi Dominik, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again. 

Candy
5 (9,999)

2023-09-05

Glasgow ky

5 (9,999)
[This review was collected as part of a promotion.] I had a LG double oven that the top oven stopped working so I bought a Samsung double oven. Now I run a appliance repair business. I went to lowes and looked at all the ranges. I love the door on the Samsung double oven I have only used the top oven so far because I haven't needed to use the big oven yet. I cooked ribs in it this labor day weekend and they came out perfect. Now I will tell you that when you use the oven it does cook very fast most things I have to take 10 mins off of the cooking time or the stuff will get burned. I only wish the stove had the flashing light and the medley when it was pre heated and timer was done to let you know.
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
PurplePanda0315
2 (9,999)

2022-10-28

Ohio

2 (9,999)
It gets the job done, but it's cheaply made. The knobs are all cracking and breaking bc the part that holds it onto the metal pieces are plastic. It's a pain in the butt to clean bc there's areas grease gets into that you can't just easily clean. All the letterering is almost completely gone from me cleaning it. I've cut the sides of my fingers up trying to clean around the metal parts that hold the knobs on. The metal grates are horrible to clean. Wish it was more simple so I didn't have to spend the whole day trying to clean it, and killing my arms and hands in the process. More of a pain in the butt than it's worth, and it's not a cheap purchase.
Originally posted on Samsung US

Features

2 (9,999)

Performance

4 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-11-04

Samsung Care

Thank you for expressing your thoughts about the range, PurplePanda0315. Let's get your range cleaned in the most efficient way! Below are useful tips on how to properly clean your Samsung range: https://www.samsung.com/us/support/answer/ANS00049945/ https://www.samsung.com/us/support/answer/ANS00049011/ You can also watch our youtube video for the cleaning instructions: https://www.youtube.com/watch?v=pCLkUo4ns6w To order a compatible knob for your range, you may refer to our Samsung Parts Team or the Samsung Parts website: 1. (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST 2. https://www.samsungparts.com/Default.aspx If you have further questions or inquiries, please feel free to get back to us via the following options for assistance: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145109944, to help our team pull up your information. Have a great day. ^Chrystel

peterbtime
5 (9,999)

2022-08-15

Temecula

5 (9,999)
[This review was collected as part of a promotion.] To start of I must say I wasn't expecting much, i thought maybe its just another stove, but once we received and used this magnificent piece of cooking equipment , i was convinced Wow.. this was really one of the best investments I made as an addition to our our kitchen. The dual stove is amazing. Cook at 2 different temperatures at once. The stove top I love as well. the flames are strong and the knobs are easy to use and adjust the flame size. For those looking to get a beautiful looking stove but also all the extras needed without having to have extra equipment this one is for you. I can't to use in Thanksgiving.
Paste2002
5 (9,999)

2022-01-28

Moyock

5 (9,999)
[This review was collected as part of a promotion.] This range is everything a small or large family needs. We purchased this range as the appeal of the double oven feature was too much to pass up. We used the oven during the holidays and it made cooking so much more enjoyable and helped to save time since I could cook at different temperatures. The burners heat up so quickly, which reduces the amount of time needed to prepare dinner. The air fryer function has to be my favorite option on this range. It has allowed our family to gain storage space by eliminating a bulky air fryer. The functions are easy to use and all of our friends have absolutely loved the sleek look of this range.
Anonymous
5 (9,999)

2022-01-07

LA MIRADA

5 (9,999)
[This review was collected as part of a promotion.] My family and I received the Samsung oven after having used a super old oven that was left when we purchased our home! My husband is a phenomenal chef and cooks multiple times a day for our family and we were on the hunt for a way to maximize his cooking! When this Samsung oven arrived, we first tested out the griddle which is the BEST! My 6 year old makes eggs and sausages for us on the griddle every morning (no joke), and my husband has already used the two different oven temperatures to cook multiple items throughout the holiday season! We have totally recommend this product to our friends and recommend to anyone else reading :)
meStevo
5 (9,999)

2022-01-13

Las Vegas

5 (9,999)
[This review was collected as part of a promotion.] What a stunning unit. From the griddle down the middle to the fryer between the fire, the Flex Duo is still finding new ways to exceed our expectations. Air fried wings in this are a thing of beauty. Just put them on the provided rack in the middle, give them a pan to catch and drippings... perfect. The various burner shapes and sizes on the cooking surface are all helpful and useful - be sure to read the instructions so you understand how to best use them, with so many awesome tweaks to what I'd expect from a stove there's a lot to learn between that and the concept of a 'duo' oven. We couldn't be happier, another great Samsung appliance in our house.
KAYGEE77
5 (9,999)

2022-03-10

Palmyra

5 (9,999)
[This review was collected as part of a promotion.] This is absolutely an amazing range with so many features. The built in air fryer is an amazing bonus! I am so happy about the air fryer because now I can get rid of my portable air fryer, which takes up too much space. The built in air fryer also works very well. Cooking on this range is amazing and I could swear it even makes food taste better than before! The bottom right section of the stove has a three ring heating system, so you can boil water within a very short about of time! Also, the griddle is so great and can be used to grill all sorts of food. This is the best stove I have ever owned and I am looking forward to making all sorts of food with it!
Knobhoosier
3 (9,999)

2024-05-10

3 (9,999)
[This review was collected as part of a promotion.] We purchased tehis unit about a month ago, and I give it 5 stars for looks. It's very attractive, but there are some things that I do not care for. 1.) the numbers on the dials are very hard to see even with a microwave light turned on. 2.) The surface is beautiful when clean, but you have to clean it literally every time you use a burner. It appears to build up quickly and it requires much more maintenance than our old stoves. 3.) The burners have too many options for different sizes, it's hard to tell where to set the dial as there are 3 options on one burner. As for actual cooking, it does fine, but I'm not sure the issues we have are worth the extra money.
Originally posted on Samsung US
Response from Samsung:
2024-05-13

Samsung Care

Greetings, We understand how important a reliable appliance at home having is. Let us help you with your range. Here is a link for guide on how to properly clean and maintain your cooktop, kindly watch the video and click the embedded words. Clean and care for your Samsung electric cooktop. https://www.samsung.com/us/support/answer/ANS00060833/ Here is a link to the user manual, kindly go to pages 23-25 for guide on how to operate your cooktop. User manual. https://downloadcenter.samsung.com/content/UM/202405/20240508152333265/01._IB_FULL_NE5000A_NE63A6751_EN.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147134073) to help our team pull up your information when you message us. Thank you. -Ricardo

very unhappy 123
1 (9,999)

2024-09-29

1 (9,999)
I bought this with the extended warranty, handle was damaged and they will not replace it. Cannot bake on the top without using convection. Does not come with an owners manual.
[D] Alternative Text [D] Alternative Text
Helpful?
Originally posted on Electric Freestanding Range True Convection | Flex Duo™ | Air Fry 6.3 cu.ft.(NE63A6751SS_AC)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-10-02

Samsung Support Team

Hello, thank you for reaching out. We're here to help. Could you please tell us more about the situation? Get in touch at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/).

jayminmodi
5 (9,999)

2022-01-03

Simi Valley

5 (9,999)
[This review was collected as part of a promotion.] This oven is everything I hoped it would be and more! It looks fantastic, but also has reliable, easy-to-use burners and the ovens actually brown my baked goods. It heats very well. This is the first time I have had a double oven. I love that I can cook two different things at different temperatures at the same time. The burners stretch across to the outer edges of the stove, with a removable griddle in the center.The different size burners are also a plus. I have not use the griddle yet but looking forward to it and will also looking forward to use lots of features like e.g. WiFi connectivity, air fry, etc
Nayelijaramillo
5 (9,999)

2021-08-25

Paramount

5 (9,999)
[This review was collected as part of a promotion.] This range is just absolutely amazing, in love with the slick look, integrated air fryer, connectivity and not to mention the fast cooking process for everything. This addition to our kitchen has made our life easier for me and my wife, since we both work and we need to cook daily when we get home, everything cooks faster saving us lots of time compared to our old range. love using the oven for baking for our grandson and also the grill to make him pancakes for breakfast. Also liked that it matches our other Samsung appliances in our kitchen, overall this was a great investment to our home and our family!!
Response from Samsung:
2021-09-07

Samsung Care

Now I want some pancakes. Thank you for the review. ^Pat

Azad
1 (9,999)

2022-03-02

1 (9,999)
I bought my new stove two weeks ago and i already have an issue. My top glass have bubbles from inside which you cant cleat. I called for technician no one showed up and they called saying your not covered. How awful is this service and worse company to deal with. I have one year warranty and no one can do anything for me to fix this problem. very stressed out and wasted my money on this stove
Helpful?
Originally posted on Electric Freestanding Range True Convection | Flex Duo™ | Air Fry 6.3 cu.ft.(NE63A6751SS_AC)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-04-14

Operations

Hi Azad, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks! 

FlotronBaller
5 (9,999)

2022-01-28

OVERLAND PARK

5 (9,999)
[This review was collected as part of a promotion.] This Dual Oven is a space and energy savor. To heat only half takes barely 5 minutes so my pizzas are ready to go quickly. I usually let it stabalize for just a few more minutes to make sure to not burn the top of my items if using the top oven. It does take some getting used to because it cooks different on the top or bottom oven. Also this is a convection oven so even heat. Overall I like a new feature every time I use it. The timer is unique and requires you shut it off, but better than my old one which I never heard. The cooktop is clean, provides multiple options for different burner sizes. Overall A+ on this unit. Planning a kitchen remodel around this unit now. :)
parusianknight
5 (9,999)

2022-07-05

O Fallon

5 (9,999)
[This review was collected as part of a promotion.] This is a great, modern stove. The black glass and stainless steel finish are contemporary and go well with our other stainless steel appliances. The cooktop heats very quickly as does the oven. The oven can be used as two separate ovens which is energy efficient when you just need to use a small oven. It has capability to air fry and includes a stove-top griddle. These accessories fit neatly in the drawer below the stove. The only drawback I can name is the front feet are black blocks about 2 inches in diameter and they protrude from beneath the stove just slightly. I would have preferred that they had been recessed just slightly so they would not be viewable from the front.
DGGrandma
4 (9,999)

2024-01-29

Downers Grove Illinois

4 (9,999)
[This review was collected as part of a promotion.] I have been using my new oven since September. I am disappointed in the supposed 2 oven use. You cannot use just the top section as a regular oven. Only the bottom section. Air Fry option is only for the entire oven. I wish that the bottom drawer would allow me to store the air fry basket, griddle insert, Wok accessory and middle divider all together. It is not deep enough. I do like that the top of the stove is easy to clean. I have used the Wok accessory and love it. The griddle insert is also great. I used the air fry basket only once since I rarely air fry such a large amount and still use my counter air fry. I have never used the Convection oven. I need to learn more about it.
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Anonymous
5 (9,999)

2022-04-01

La Mirada

5 (9,999)
[This review was collected as part of a promotion.] My wife and I have been using this epic oven for a few months now and I can tell you that it has changed the way we cook our meals! What's really great is that middle 5th burner -- we have a small kitchen but I personally have a love for cooking. So when we invite over a handful of families it's always nice to be able to cook a big pot of food or a big tray on that middle burner. I also love the dual oven -- I can cook a dish without firing up the whole oven which is a great way to save on energy and just be more efficient in the kitchen. I would absolutely recommend this product -- it is solid!
A Merced
4 (9,999)

2023-09-06

4 (9,999)
[This review was collected as part of a promotion.] This is a very nice stove I love all the features that offer my dual burners with the griller it's fabulous I have done pancakes tortillas and it's easy to clean it. My dual oven it's a great feature too because I can choose to bake in the top small meat cake pizza etc or use the traditional complete oven. I love it connects to my cellphone easy. Light weight appliance then what I originally had, I would love to give it 5 starts but unfortunately the top is hard to keep it clean it gets stain even with water spills and when I try to make it shine it's too much work, on this part the maker fell I try hard to protect it from scratches using soft microfiber cloth and soft liquid cleaner
I recommended this product.
Originally posted on Samsung US

Features

3 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

3 (9,999)
DNK02
2 (9,999)

2024-03-31

2 (9,999)
This is our first and last Samsung oven. It was a good choice for about 1 year. The oven has stopped heating and pre-heating. Service repair people wouldn't even come and look at it. They said it was a common Samsung problem and not worth repairing. My husband researched and replaced the igniter on his own. Six months later, after his repair job, on Easter Sunday, it did it again and would not pre-heat. I use this stove almost daily and am greatly disappointed and disgusted at the waste of money. I thought we were buying a quality product, but I will now tell people to stay away from Samsung.
Originally posted on Samsung US

Features

3 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-04-01

SEA Care

Hello there, We understand your frustration with the oven not heating up. Let me go ahead and get this back on track. Here are simple steps on what we can do if the oven is not heating. Samsung oven temperature issues https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-heat Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147001404) to help our team pull up your information. Have a great day. ^Camille

arriagaadventures
5 (9,999)

2021-05-17

ELK GROVE

5 (9,999)
[This review was collected as part of a promotion.] I cook a lot! I'm talking at least 3x a day I am standing in front of my stove making something for the family. I've now had the Samsung range for over a week and Ibam in love! It was easy to install and fits well with my overall kitchen aesthetic. All I had to do was primebthe oven for 1 hour prior to use and it was good to go! Something I noticed right away was how quickly it heats up. Water boils significantly faster with this stove. I also appreciate the easy to clean design. A quick wipe and my stove looks clean again. I also love the large tray included for air frying. I no longer have to cook things in batches. Everything fits in one tray. I can't wait to show it off to my friends!
RanchOnPen
4 (9,999)

2022-01-07

lynbrook

4 (9,999)
[This review was collected as part of a promotion.] Even though the delivery process was bumpy, I am overall happy with the oven and its multiple capabilities. I was impressed with the air fryer feature and its ability to produce high heat. Being able to control the oven with the Samsung Smartthings feature is terrific. Now I am able to lower the temperature of the oven while I am watching the game. Since I do personal chef work I was disappointed with the interior size of the ovens. I was hoping there would be more room. However, I am overall happy with the new improved oven. The griddle in the center makes cooking multiple dishes very easy.
MommieEsq3
4 (9,999)

2021-08-26

HEMPSTEAD

4 (9,999)
[This review was collected as part of a promotion.] This oven is a beauty. It is sleek, slim and powerful. Cooking in the oven has my meat and casseroles done in half the normal time. Also, Having an airfryer in one is amazing. I peel veggies and make chips in minutes while my stew is cooking on top. Hands down the best oven I've ever used. The wifi feature is Amazing, receiving the alerts definitely saves me precious time. The air fryer feature is great because of the speed as well as not having to purchase an additional appliance. The griddle in the middle (that rhymes lol) makes pancakes a breeze mainly because of the nonstick surface. I can't say enough about this stove. I wish I could replace the stove in my basement with this one as well. AMAZING!
Response from Samsung:
2021-09-02

Samsung Care

Thanks for leaving your feedback. It's always great to hear from our customers. ^Pat

Vanfig
5 (9,999)

2021-08-26

HOLLISTER

5 (9,999)
[This review was collected as part of a promotion.] I love to air fry my food and I love that this oven has the air fryer. The overall look is sleek and neat. The gas range is great! The knows are firm and feel really sturdy. It's great to have so many options on the size of the fire I need when I cook. The oven works well, but by far I am really impressed with the air fryer. It's so great that I can now cook my favorite meals in a larger amount! The app feature to set the cooking directions is also a cool feature, although it would be even better if I could start the oven from the app itself instead of having to be there to do it.
Response from Samsung:
2021-09-02

Samsung Care

Thank you for your review. ^Pat

xrawrbeccax
5 (9,999)

2021-07-28

Mint Hill

5 (9,999)
[This review was collected as part of a promotion.] I love my Samsung Gas Range! We are doing a kitchen remodel and it fits in perfectly. It is sleek and easy to clean. The fingerprint resistant steel and self cleaning feature keeps the range clean, which means less effort for me. The griddle burner in the middle is awesome and cooks evenly. I enjoy making pancakes for the family with it. Water boils quickly with this range and the no pre-heat air fry option gets our food cooked fast. This range cooks evenly and fast, is easy to clean and maintain, has a large oven capacity, and is powerful. I am very impressed with this product!
Response from Samsung:
2021-09-16

Samsung Care

We're glad you took the time to leave this feedback for us. Samsung appreciates you being a customer. ^Pat

Sweetpea668
5 (9,999)

2022-02-11

Temecula

5 (9,999)
[This review was collected as part of a promotion.] I love the fact that I can just use one part of the oven. This stove comes with a griddle pan and a metal mesh air frying pan. The convection makes cooking fast and is easy to use. The oven heats up quickly and cooks evenly. I did try to set up the WiFi but I haven’t quite figured it out yet as I was in a rush., and at the moment have not needed to control it remotely. You just need to sign up for a Samsung account and then download the app. The app found my stove immediately. I know I am going to love being able to turn the oven on using my phone and then walking in to find my dinner cooked and ready for me. The stainless steel is an absolute breeze to clean. And I love the extra large burner at the front
Jordo92
2 (9,999)

2025-12-30

2 (9,999)
Works amazing when it works. We have had 3 burners stick on max setting even when set to min. All replaced quickly under warranty but warranty is only 1 year so looking forward to sueing Samsung when it burns my house down in the future out of warranty.
[D] Alternative Text [D] Alternative Text
Helpful?
Originally posted on Electric Freestanding Range True Convection | Flex Duo™ | Air Fry 6.3 cu.ft.(NE63A6751SS_AC)

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2026-03-25

SECA CS

Hello Jordo92, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport/ and choosing ‘Email General Support’ Thank you, Samsung Customer Care

RNTampa
5 (9,999)

2025-01-26

Tampa florida

5 (9,999)
My thoughts are that this stove is beautiful. I had a Frigidaire before this and while a nice stove didn't have the ability to distribute the heat when cooking like this stove does. I also use very good cooking pans too. I cooked eggs and pancakes and soup on the range top for my first few meals. Eggs, bacon, pancakes...all even heat distribution so my food didn't taste burnt but fresh and you could really tell a flavor difference between my last stove and this one. I showed the picture of the stove to my coworkers after it was delivered and all of them said just how stunning it was to look at and my mom immediately asked about the steam clean function lol. (If you must know I use Emeril legasse cookware.)
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Briana G
4 (9,999)

2022-03-18

Buffalo, NY

4 (9,999)
[This review was collected as part of a promotion.] this item has been great. i use the dual oven daily. it's important to know it can change between being used as 2 smaller ovens or 1 big oven by pulling out the metal divider inside. the air frying & dehydrating features have worked the way i expected them to. the range is easy to clean & has a burner for each of my pot and pan sizes. i like being able to start the oven preheating from my bedroom! the black stainless steel looks sleek and matches my other samsung appliances. i gave it 4/5 stars because it arrived with a faulty display, which flickered. it took many hours of calls to finally have samsung repair the problem. other than that, had no issues with the actual function and i would highly recommend it.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Romanmary
5 (9,999)

2021-07-28

Paramount

5 (9,999)
[This review was collected as part of a promotion.] Absolutely amazed with our new Samsung Range!! This has been a great upgrade to our kitchen to match our Samsung refrigerator, in love with the stainless top that makes it very easy to clean when we have messy cooking. We have also tried the Air Fryer and it’s amazing, really like that I don’t have to preheat it saves me a lot of time. Griddle has become really handy we have used it to cook steaks, grill vegetables and also to make pancakes for our grandson. Wifi and SmartThings App very easy to install and connect to my network, love that we can monitor the oven while doing other chores around the house. Overall this was a great acquisition for our home and would definitely recommend people to purchase.
Response from Samsung:
2021-09-16

Samsung Care

We appreciate your feedback and will strive to do better for future products. ^Pat

Unhappy
2 (9,999)

2026-02-07

James Creek PA

2 (9,999)
I have propane and my range was converted when installed. However, the range takes 40 minutes to preheat to 350 and cannot reach 450 within 60 minutes. The issue is that the oven vent (near the back burners) releases excessive heat, which results in the oven taking an extended amount of time to preheat. I have a digital thermometer and it read 230 degrees at the oven vent while I was trying to preheat the oven. With this much heat loss during the preheat, there is no wonder the oven takes so long to get to temp. I feel this must be a defect in the range. I purchased my range 1.5 years ago, but have only had it installed for three months. My warranty is out of date now. I'm so disappointed in this appliance.
Originally posted on Samsung US

Features

4 (9,999)

Performance

2 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2026-02-09

Samsung Care

Hello there, We know it’s frustrating when a range takes an unusually long time to preheat, especially after a propane conversion and with significant heat loss during use. We’re here and willing to help. To address concerns around flame performance and heating behavior on your gas range, please follow the guide below and click on the embedded links for additional support and steps: Flame issues on Samsung gas cooktop or range http://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-size-or-shape If the issue continues after reviewing the troubleshooting steps, please contact us so our team can review your situation and provide further assistance, including checking whether this might be a functional concern. You may reach us through the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide this reference number (1152051912), so our team can pull up your information. Thank you! ^Joshua

KSMnATL
1 (9,999)

2023-04-03

Atlanta, Georgia

1 (9,999)
The knobs on this range are defective and it leaves you in a dangerous situation. A mechanism inside the knob broke and it looked like it was off by looking at the position of the knob, but gas was actually on and I couldn’t get the gas on that particular burner to turn off. The knob was just turning and turning. Gas had been on for over 2 hours and I didn’t know it. I figured it out because my entire house smelt like gas and I could hear the gas seeping out of that burner. It resulted in the Fire Department being called and 4 houses around me had to be evacuated.
Originally posted on Samsung US

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-04-10

Customer Care

Hi There, We appreciate that you raised this range experience. We recommend immediately calling your gas supplier from a neighbor's phone if there is a gas leak. Do not call from your phone. It is electrical and could cause a spark that could ignite the gas. Natural gas is actually odorless (and tasteless and colorless), but gas companies add an odor so that you can be alerted when gas is in the area. Gas smell from Samsung range: https://www.samsung.com/us/support/troubleshooting/TSG01001945/ I have shared the model's user manual to get more information about when "You smell gas" on page 45 and page 9 about "Gas Safety" for reference: https://downloadcenter.samsung.com/content/UM/202207/20220713103532468/NX60A6711SS_AA_DG68-01338A-03_EN_MES_CFR_220712.pdf We would like to speak to you directly to determine how we can effectively assist you, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145655160, to help our team pull up your information. Have a great day! ^Chrystel

JeanMc
4 (9,999)

2022-07-11

Highspire, PA

4 (9,999)
[This review was collected as part of a promotion.] The stovetop is clear and shows every spot. I really hate that. I think I will be changing to a new stove as soon as I find one I like better. The griddle slides all over the place and this makes it awkward to use. I have only used the top oven so far. It worked well but I had to adjust the time baked. The fact that you cannot open the lower oven door without the top oven also be opened did not occur to me until I went to use it. It was a "duh" moment. The timer ending is not loud, but I have tried to stay in the same room so I would not miss the timer tone.
Originally posted on Samsung US

Features

4 (9,999)

Performance

3 (9,999)

Design

2 (9,999)

Value

3 (9,999)
Ms Piggy
5 (9,999)

2021-08-29

5 (9,999)
[This review was collected as part of a promotion.] using it every day and no issues so far. maintenance: it is easy to clean, a good choice to select the stainless top. compared to old black top, super easy to maintain it. knobs are good, solid, and easy to clean. super burner: the super burner is great, with much strong power and heat. it saves most of cook time by 30%. the best is 1. easy to clean and maintain it as a new 2. super powerful burners (basically, all of them produce mush higher btu) 3. design: look good and match to the kitchen deco. further improvements: 1. backside gaps or space, we had 2–3-inch gaps; made a custom gap-spacer to accommodate it (last picture). it works and looks great. i received this product at a discount in exchange for my honest opinion
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-08-30

Samsung Care

Thank you for the detailed review. ^Pat

Steff
2 (9,999)

2023-10-14

Kansas

2 (9,999)
I wanted to love this SO much! It looks so beautiful! However...... there is no regular bake option for the upper oven which completely defeats the entire purpose! I'm so heartbroken over this. This was not thought out well at all. I need the regular bake option in the upper part. Why on EARTH is that not an option? Regular bake is utilized significantly more than a convection bake and I just can't wrap my head around this. I sincerely wish these weren't so expensive so I could get an actual double oven with a regular bake option in the top like anyone would want
Originally posted on Samsung US

Features

2 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2023-10-16

SEA Care

Hi Steff, We understand how important it is to use the oven when cooking. Allow us to assist you in using the oven of the range. Please read the "Operating the oven" on pages 36-39 of the user's manual and follow the instructions. Manual: https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146411987 to help our team pull up your information. Have a great day. ^Aloe

Moni
4 (9,999)

2025-06-25

Chicago

4 (9,999)
[This review was collected as part of a promotion.] Have a stove with so many capabilities (including WiFi) is awesome! I can totally use the app to connect (just wish I could actually hit start). It’s a beautiful stove also and cooks nicely. I also love when cleaning it, you can pick up all three pieces with ease to wipe underneath unlike the previous version. My only other suggestion is to make the buttons on the stove itself easier to push, I feel like I have to hit it several times to set the start button or timer. We had this issue wi uh our previous Samsung stove too so I guess it’s just how they are made.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Dlivera1
5 (9,999)

2022-05-25

Summerville

5 (9,999)
[This review was collected as part of a promotion.] The Samsung Smart Freestanding Electric Range with Flex Duo is beautiful! Setup was a breeze. My son setup the time and WiFi while I was throwing out the additional packaging materials. We connected it to SmartThings which provides so much more functionality and notifications. The cook-top heats up quickly as do the ovens. We made some pork chops using the air fryer setting and they came out crispy and juicy. I baked 2 cheesecakes and lasagna for Mother's Day the results were Amazing! The duo oven is a time saver and very convenient Cleaning is simple even for my son. The only issue I have is my eyes are not what they were and the settings on the cook-top knobs can be challenging in dim lighting. Love this range!!!
Th14
1 (9,999)

2025-11-27

Florida

1 (9,999)
Please save your money and do NOT buy this oven. It seemed amazing from the looks of it and how much it can do but it is absolutely horrible. The stove top is not durable at all the very first time I used it just making eggs in a pan it has permanent scratch marks and strange marks up under the glass and I was very careful knowing this is a brand new stove. The oven is the worst part. It will burn everything!!! Good luck following a recipe. You will have to adjust the temp and time for everything you make. You never know how it will turn out. Recipes I’ve been making for decades I have had to change around to work with this oven. It upsets me every time I try to cook. Please do not waste your money and just get a regular oven.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-11-29

SEA Care

Hi there, We appreciate the time you took to let us know about your range concerns. Let us extend our help by providing the details you need. Here is a link to help you protect the cooktop. Please turn to page 26 (Protecting the cooktop) of the user manual. User manual: https://downloadcenter.samsung.com/content/UM/202502/20250214164150842/O_IB_FULL_NE5000A_NE63A6751-04_AA_EN.pdf As for the temperature concern with the oven, please refer to the link below. Please note that there are hyperlinks you can click, which will give you additional information. Calibrate your oven's temperature: https://www.samsung.com/us/support/answer/ANS10006905/ Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151436532) when you message us so our team can retrieve your information. Thank you. -Camille

FemJones
5 (9,999)

2022-01-28

Clarksboro

5 (9,999)
[This review was collected as part of a promotion.] I love, love, LOVE my new stove. The burners are perfect in size and variety. The Air Fry function takes some adjusting to but it works quite well. The best thing is the dual ovens and being able to prepare foods separately. I really love the Smart Appliance technology; it makes it easier to cook and plan meals. Overall, I would definitely recommend this to anyone who really loves to cook and prefers an appliance that isn't overwhelming in size and fits perfectly into your kitchen. I took the pictures prior to using just to show it fresh out of the box.
Will2k
5 (9,999)

2022-02-04

Nokesville

5 (9,999)
[This review was collected as part of a promotion.] I am a technology buff and this range has some wonderful features. First off, it looks nice and sleek. Matches our other appliances perfectly. I love telling google to start the oven or sometimes I just jump on the phone app. Getting it preheated while I’m downstairs or not quite home is very convenient and saves a lot of time for me. Being able to split the oven into two sections has also been great. I like cooking my main entrée and a dessert without worrying about the two mixing flavor smells or needing different cooking temps. I have a lot of my counter space back now for prepping meals, since the oven has a no-preheat air fryer feature. My wife baked some cookies with the convection feature – so yummy and perfectly baked.
Steve
1 (9,999)

2024-12-31

SLC, UT

1 (9,999)
I would not recommend this range to anyone. The range surface scratches very easily, but more importantly, the quick boil multi-size burner burns everything even on the lowest setting. The other burners are okay, but not responsive, and have jumps in temperature. There is nothing precise with this range. We bought this 9 months ago now and I absolutely hate it. I'm already looking for a new range. The quality is far below my expectations after paying 1500 for a new range. The griddle add-on top is useless and slides all over the surface and won't stay in place. I'm surprised this wasn't reported as a safety issue. Moreover, I would like to know who actually tested this and thought it was a good idea. Biggest appliance regret ever.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-01-02

Samsung Care

Hello Steve, We know the frustration about the range surface that scratches easily and the burner that burns everything. Let us help. Below is a troubleshooting link containing information about correcting the burner's performance. Browse the guide until the "Cooking elements are too hot" for the troubleshooting steps. This section also includes another resource to check about adjusting the heat on the cooktop. Samsung electric and induction cooktop temperature issues: https://www.samsung.com/us/support/troubleshooting/TSG01001944/ We have also included a link for the recommended cookware for your cooktop for reference. Samsung cooktop cookware breakdown: https://www.samsung.com/us/support/answer/ANS00045483/ Below is a video link containing the details on how to clean the electric range. You may watch the video from the start until 1:44. How to clean electric and gas ranges: https://www.youtube.com/watch?v=pCLkUo4ns6w For further assistance with the other burners, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148053343) to help our team pull up your information when you message us. Thank you. -Angelica

gharris16
4 (9,999)

2022-01-03

Overland Park

4 (9,999)
[This review was collected as part of a promotion.] I got the Samsung Smart Freestanding Electric Range with Flex Duo™, No Preheat Air Fry & Griddle 6.3 cu. ft. Capacity in Stainless Steel. It looks so great! I love the squared look on the glass. It is sleek and clean. I love all the features on the stove top, including the warming zone and the larger area for a griddle. I took off one star, because the preheat sound is very loud and long and same with the timer. The top oven seems to burn everything, while the bottom cooks it perfectly in the same amount of time. I wish the pamphlet included how to use the air fryer and included recipes. I have yet to try that feature, but I'm excited to! I would recommend this oven. I have used Samsung appliances for years and always loved the quality.
Mabdelr
5 (9,999)

2021-11-15

San Antonio

5 (9,999)
[This review was collected as part of a promotion.] Absolutely love using this range daily! It has all the top, trendy features that anyone would want in their kitchen. Air fry is amazing for fries, wings, and chicken! Convection cooks foods super quickly, in almost half the time of my previous oven. The stainless steel cooktop is so elegant and makes it so easy to clean. The grates cover the entire top (edge-to-edge) which makes it so easy to move pots across the surface without worrying that it would tip over. The range just looks so nice and definitely gives the kitchen the upgrade it deserves!
Heath
3 (9,999)

2023-07-24

Saint Louis, MO

3 (9,999)
[This review was collected as part of a promotion.] We’ve had this stove for almost 8 months to replace the previous stove that was the same that wouldn’t keep temp. Unfortunately we are have had the same issue with this stove. I think it must be a design flaw letting out too much heat. If I’m cooking anything that takes more than 15/20 min to bake I have to continuously preheat the over to maintain temp. It steadily drops 50+ degrees as it’s used. Getting the previous oven fixed and replaced was such a hassle. I don’t really want to waste a month going through it again. I would not recommend.
Originally posted on Samsung US

Features

3 (9,999)

Performance

2 (9,999)

Design

2 (9,999)

Value

2 (9,999)
Response from Samsung:
2023-07-28

Samsung Care

Hi Heath, We understand that having great equipment is important to every cook. We are here to help with your Samsung oven experience. I have shared a Samsung link below to help with the temperature in your oven. There are 4 radio buttons (Oven does not cook well, Oven does not heat, Oven takes a long time to reach set temperature, Oven temperature does not match thermometer). We recommend following the steps in the first and 3rd radio buttons. Samsung oven temperature issues: https://www.samsung.com/us/support/troubleshooting/TSG01204529 In the first radio button, the 4th step is to calibrate the oven's temperature. You may turn to page 37 of this model's user manual shared below for the steps in calibrating it. https://downloadcenter.samsung.com/content/UM/202207/20220713103532468/NX60A6711SS_AA_DG68-01338A-03_EN_MES_CFR_220712.pdf Should you need more assistance with the oven's temperature, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146075462 to help our team pull up your information. Leo

Ardeus
5 (9,999)

2022-01-13

New York

5 (9,999)
[This review was collected as part of a promotion.] There are a few key things that I love about this stove. 1) The main burners have high BTU and the 5 burners including center one is just perfect for cooking. 2) The oven heat is consistent and the convection oven technology is effective. I wish we had this stove during thanksgiving when we cooked our turkey. 3) The oven has a feature where you can separate it into a top and bottom oven with separate temperature controls. I did not realize this stove included this function until after it was installed. I have taken a picture in my review of the separation, which I have used to heat up two different types of food that required different temperature. 4) And lastly, ease of cleaning. I found it incredibly easy to clean on all of the surfaces.
Hookem129
5 (9,999)

2022-01-28

5 (9,999)
[This review was collected as part of a promotion.] Was the upgrade a need? No it wasn't. But there were enough wants to justify it. The Flex Duo was the main reason for selecting this range. We found ourselves, as I'm sure many families do, needing to cook different things at different temperatures at the same time so that everything is done at the same time. This solves that. Plus, both can be cooked with convection which helps them cook faster. Fast boil is great and works really well. The griddle setup is awesome. Air Fry comes in really handy (and the basket is included). The SmartThings setup is simple if you are already using that ecosystem. You can make adjustments on the app, get notifications when preheat is done, etc. We are definitely glad we decided to upgrade. Highly recommended!
tsauntd
2 (9,999)

2023-01-17

NC

2 (9,999)
[This review was collected as part of a promotion.] I can’t even get water to boil on this range; the eye will get just hot enough to start a few bubbles but then clicks off to regulate temp back and the water never truly boils. The oven vents out steam directly BELOW the touchscreen which causes both a puddle of water to collect at the back of the cooktop and steam to collect on the electronic touchscreen, which I am sure will result in an eventual corrosion/short issue. I love the partial door feature for using the split oven top, as well as the lockout so that I can wipe down the panel without hitting buttons. The warmer drawer is not as deep as the previous model, also (so my pans don’t all fit for storage anymore lol). I absolutely LOVED my precious Samsung range, but this one really disappoints.
Originally posted on Samsung US

Features

4 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2023-01-24

Samsung Care

Hello there. We all know a working cooktop range is needed to cook food. Let's go ahead and check the burners. The way your electric or induction cooktop heats up and retains heat works differently than non-ceramic cooktops. Please check this link for details. Samsung electric and induction cooktop temperature issues. https://www.samsung.com/us/support/troubleshooting/TSG01001944/ You may not be able to adjust the power level of the heating elements on your electric cooktop or range if the control knobs are in the wrong positions. Please check this link for details. Unable to increase or decrease the heat on Samsung cooktop https://www.samsung.com/us/support/troubleshooting/TSG01211106/ Electric cooktops can be quite fun to cook with, but there're a few things you need to know before you whip up that first batch of your world-famous chili. Please check this link for details. How to use your Samsung electric range or cooktop https://www.samsung.com/us/support/answer/ANS00060805/ Although they are different from traditional gas cooktops, taking care of your electric or induction cooktop doesn't have to be too hard. Please check this link for details. Clean and care for your Samsung electric cooktop https://www.samsung.com/us/support/answer/ANS00060833/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145377507) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

DadsCanCook2
4 (9,999)

2024-01-19

4 (9,999)
[This review was collected as part of a promotion.] Still getting used to the means by which this oven cooks food. With no bottom heating element like the previous oven, it cook items a bit differently. Like the outside cooks way faster than internally. Probably will not cook chicken breast in this one. I followed the placement suggestions and time to cook and still the outside look perfectly done. Cut into or bite into and it is still under cooked. Warm up time is awesome, with alert to my phone great too. Just a lot to learn over with meals I was confident in with traditional oven.
Originally posted on Samsung US

Features

4 (9,999)

Performance

2 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Dlivera
5 (9,999)

2023-01-23

Charleston, SC

5 (9,999)
We purchased this range May of 2022. The Samsung Smart Freestanding Electric Range with Flex Duo is beautiful! Setup was a breeze. My son setup the time and WiFi while I was throwing out the additional packaging materials. We connected it to SmartThings which provides so much more functionality and notifications. The cook-top heats up quickly as do the ovens. We made some pork chops using the air fryer setting and they came out crispy and juicy. I baked 2 cheesecakes and lasagna for Mother's Day the results were Amazing! The duo oven is a time saver and very convenient Cleaning is simple even for my son. The only issue I have is my eyes are not what they were and the settings on the cook-top knobs can be challenging in dim lighting. Love this range!!!
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Shells
1 (9,999)

2026-06-30

ohio

1 (9,999)
I wish I would have reseached a little more. I purchased this with what I thought was a 3 year extended warranty on top of the 1 yr manufacturer. So when all my knobs started cracking becuase the heat when you use the oven is SOOOOO hot you can barely touch the knobs, I reached out, they explained it was only two more years on top of the 1 year manufacturer, which is the worst ever! They argue with you about it, I told them they are truley a horribel service company. Make a better product and honor a full 3 year extended warranty.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-07-14

Samsung

Hi Shells, we appreciate you letting us know about your experience with your range. The details you've shared are important to us, and we'd like to connect with you to take a closer look and work with you toward a resolution. Whenever it's convenient, feel free to reach out using any of the contact options below with the reference number 1152787757, so we can assist you quickly: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: https://m.me/samsungsupport 3. X: https://x.com/messages/compose?recipient%20id=18768513 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you for being a part of the Samsung community. Jeffrey Samsung Care

Steff Again
2 (9,999)

2023-11-02

Abilene, KS

2 (9,999)
Left a review before but samsung commented to read pages 36-38 (or something like that) in the user manual. I have done that and still hate this oven. I cannot get past the fact that I cannot use JUST the upper part of the oven on NORMAL bake. It makes me crazy. That was the ENTIRE reason I wanted this oven. the only upper oven options are Convection bake, roast and broil. I need a REGULAR bake option on the upper part. I also cannot stand that I have to take the divider out of the oven for a keep warm option..... make it make sense. This is not functional. I wanted to love it so much. but I do not love it. I hate it (crying faces) and I cannot afford a new one. reference number 1146411987 on the last review. My dissapointment here is just heartbreaking
Originally posted on Samsung US

Features

2 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2023-11-03

SEA Care

Hi there, We understand your disappointment with the features of the range and expectations do not match. We would love to discuss the features of the range with you to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146481159) to help our team pull up your information when you message us. Have a great day. ^Charles

KarunaG
5 (9,999)

2021-11-01

San Diego

5 (9,999)
[This review was collected as part of a promotion.] I really enjoyed my experience with the Samsung range. I like the fact that we can cook a dish but also air fry something at the same time. I can cook many items with the air fryer so it's easy to prepare food for parties. With air fryer option I can eat all the delicious food without the guilt of consuming more oil. I enjoy the different size burners so I can make small quantities and large quantities of food. Cooking has become faster. My kids love to bake. They bake many things in the oven including cookies, muffins, cakes, etc. The oven cooks evenly and we are very happy with all the baked goods. Cleaning the stove is very easy. Just wipe it with a cloth and it’s all clean. Overall, the Samsung range is very useful and has provided a wonderful experience.
Response from Samsung:
2021-12-23

samsungcare

Thank you for sharing your favorite features with us. It helps us figure out what our customers like. ^Pat

Sad1
2 (9,999)

2026-01-19

2 (9,999)
Bought a month ago and the 6”burner on the triple burner doesn’t work. Trying to get it fixed under warranty is proving to be unsuccessful so far. Three visits and it is still not fixed and the last technician is trying to tell me it shouldn’t work and that is just how it is…. Very disappointing so far for the amount of money you pay for it…
Helpful?
Originally posted on Electric Freestanding Range True Convection | Flex Duo™ | Air Fry 6.3 cu.ft.(NE63A6751SS_AC)

Features

2 (9,999)

Performance

2 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Response from Samsung:
2026-03-25

SECA CS

Hello Sad1, We are sorry to hear that you're experiencing challenges with your product. We would love to connect with you to discuss your ongoing ticket. Please provide your ticket number/reference ID to our 24/7 live chat experts at www.samsung.com/ca/support/live-chat-support for assistance. Thank you, Samsung Customer Care

Black195
5 (9,999)

2024-06-27

Gainesville Florida

5 (9,999)
[This review was collected as part of a promotion.] I have been wanting this specific oven since it came out. My oven literally caught fire in the stove (not a Samsung) and I looked for this specific model. Well there was a 45 day back order on it and I almost didn’t get it, but somehow 1 became available. I bought it, discounted by $600, installed and can not tell you how exciting it is to cook on! The grill isn’t attached, it cleans easy, the whole oven and half oven are excellent. I bake so I used them both on different temps. I’m very happy with it! And it has wi-fi!!!
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
MrTmT1
3 (9,999)

2022-08-18

Fall River

3 (9,999)
[This review was collected as part of a promotion.] The Samsung Flex Duo met my expectations. I like the dual ovens which allow me to make more than one dish at a time when they require different baking temperatures. The no pre-heat air fryer replaced my countertop airfryer, cleaning up my countertops. I like the convection bake and have been dehydrating some fresh garden veggies to store for later. This range even pairs with the Samsung Slim Microwave and the microwave vent will even automatically turn on when your start the oven. The griddle was my biggest draw. I love to make breakfast. I was disappointed in this feature. The paint/coating on the griddle chipped off even with hand washing. The griddle is also slick on the bottom so it slides when being used. I like the rapid boil burner, it has come in very handy.
Response from Samsung:
2022-08-24

Samsung Care

Hi MrTMT16, Thank you for reaching out to us; we appreciate your loving the product. Our apologies that the coating on the griddle went off. We appreciate all concerns that help us understand how to improve our products and services. You may visit the User's Manual on pages 50-59 for information about Maintaining your Samsung range: https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this ticket number 1144833773, which will help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Chrystel

JOHNNY
1 (9,999)

2024-04-22

1 (9,999)
I bought a similar model and have had nothing but troubles with all my samsung kitchen produxts. The touch screen for my stove is incribly unresponsive and difficult to change temperatures and settings after you start you first setting. Ex if you want to change temp from 425 to 450 it is such a pain. I also have a samsung dishwaher that the top sprayer continuously falls off, like every time it is run. Oh and our 2 yr old microwave handle just broke off. ... just like the one before it but that was 20 yrs old.
Originally posted on Samsung US
Response from Samsung:
2024-04-23

SEA Care

Johnny, we understand your frustration if your appliances are not working as they should be. Allow us to help. Below is a link to help you diagnose if your range control panel is not responsive. Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed https://www.samsung.com/us/support/troubleshooting/TSG01110183/ Here is a guide to help you re-attach your top sprayer or nozzle. Please choose "Clean the nozzles" and follow steps 2 and 4. Routine and deep clean your Samsung dishwasher https://www.samsung.com/us/support/answer/ANS00076793/ To check the availability and compatibility of your microwave's door handle, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147071873) to help our team pull up your information. Have a great day. ^Camille

chris0626
5 (9,999)

2024-04-26

Pontiac, MI

5 (9,999)
[This review was collected as part of a promotion.] We've had the stove for about 2 weeks now and it's perfect! There's an adjustment period moving from one to the other, which is to be expected. The burners all work perfectly. I haven't had the opportunity to use either the air fryer or the griddle options yet, but I expect I'll like them. The oven warms to temp very quickly. We have it hooked to our network which also displays on our TV when the oven is to temp or when a timer goes off (great if your watching something loud or if you're out of your kitchen).
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Mom2780
2 (9,999)

2023-01-30

Dayton, Ohio

2 (9,999)
This stove was a gift I had no input in. I have had this stove three days and am not that impressed. It heats quickly but cooktop stays hot for an hour after turning off. The layout of the control panel is confusing. Make no sense to have the upper oven and whole oven together and the lower oven separate. The black stainless color is the ugliest thing I have ever seen! The tacky color clashes with everything even my white with gray swirl tile and black range hood. Stove is overpriced and nothing special.
Originally posted on Samsung US

Features

2 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-02-06

Samsung Care

Greetings! We are here to help you with the control panel and other features that you have mentioned as confusing. For radiant cooktops (not just with Samsung) cooling process of the surface is not immediate and takes a few minutes to cool down. There is a hot surface indicator that glows until the unit is cooled down enough to touch. The control panel is designed to use the left side of it for the upper oven and the right side of it for the lower oven when the divider is utilized; however, when the divider isn't used, you can use the left or the right side to control the entire oven for single mode. I have shared the user manual below to help you understand the features and functions in full detail. You may turn to page 28 for the control panel. Page 38 for using the divider. https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf The black stainless steel color accentuates your entire kitchen as seen in the photo you have shared. I in particular, like how it looks with your cabinets and counter. Should you need more assistance in using your newly received gift, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145422744 to help our team pull up your information. Leo

Jriggskcm21
5 (9,999)

2021-12-23

Bella Vista

5 (9,999)
[This review was collected as part of a promotion.] I've never had new stoves, so seeing how many features this has, plus being a smart stove is unreal to me. I cook basic stuff on the stove and grill, but seeing this having an air fryer built in we had to try it out. I'm amazed actually, I didn't think it would work as well as a the normal air fryers, but my wife showed me it did. I do like the Smart feature since it tells you when it's pre heating and you get notified by phone too. That's helpful if you're outside doing stuff or in another room. I did like the middle section and the range coming with a flat griddle you can use vs using a pan. I now realize why others like these fancier stoves vs the older ones. The usefulness of the features is really nice to have and it'll be hard to have to go back to an older model if I had to.
TrojanRick1
5 (9,999)

2021-05-17

West Covina

5 (9,999)
[This review was collected as part of a promotion.] We love our new ranges, it fits perfectly in our kitchen (see images) and we love all the functions. Having no-preheat Air fry is a plus. We had another Air fryer and now we are not using it anymore because our Range does it all. We have cooked wings, steak, etc. in air fryer and we love the healthier option now. The app is easy to use and the ability to turn on via voice, app is so convenient. We are able to monitor the temperature and use Alexa to control it too. Being able to search recipes online is a plus via the app. We love how much bigger the oven is compared to our last oven. We have a 10-year-old that loves to cook and having the fingerprint resistant is a plus. Finally having the double burner is a plus and my wife says that is powerful, somehow cooks food faster.
IshDel
5 (9,999)

2021-10-01

Hollister

5 (9,999)
[This review was collected as part of a promotion.] This stove has been a great addition to our kitchen. The burners work very well. The best part of the stove is the air fryer. We can now make larger portions of our favorite air fried food. It's great that I no longer have to use 3 different devices to air fry my chicken, cook my rice,, and baked my vegetables. The oven heats up rather quickly and the fire cokes out very strong. The wifi feature is cool an dI like that it is easy to clean becuase the food does not stick. I highly recommend this range.
Response from Samsung:
2021-10-04

Samsung Care

Thank you for the review! ^Pat

Agak1
5 (9,999)

2021-08-26

Elk Grove Village

5 (9,999)
[This review was collected as part of a promotion.] Very modern, beautiful looking range. Will definitely update the look of any kitchen. I love the extra griddles for cooking. The flat one is perfect for tortillas! The biggest gas burner gets the job done - it boils the water pretty quickly. I like the oven - air fry option gets the fries done without using oil, which is healthy. When you connect it to the SmartThings app you can control it from your phone. When you have the Samsung fridge with family hub you can even control the oven from the fridge’s hub. I also noticed the oven is easy to clean, the racks on top come out easily and the surface around the burners is accessible to wipe out any stains or food particles. Same thing with the oven, you can even use the self cleaning option - it really cleans itself! Would definitely recommend!
Response from Samsung:
2021-09-03

Samsung Care

I like the modern design as well. Thank you for sharing this with us! ^Pat

AmandaA
1 (9,999)

2025-06-06

Florida

1 (9,999)
This oven is immensely poor quality. I had to have one of the the burner elements replaced within a few months of owning this stove. The other elements were acting up and only get very hot with no true low setting .Now I have experienced spontaneous cracking of the cooktop. I have owned this for less than a year. Samsung is refusing to honor the warranty to repair the glass cooktop. Now I am a mother with a safety hazard in my kitchen and cannot cook for my children. DO NOT purchase this oven.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-06-09

SEA Care

We want to ensure your range functions at its best, AmandaA. Let's help you out. To rectify your range's concerns, please click the links and hyperlinks for tips. Samsung electric and induction cooktop temperature issues: https://www.samsung.com/us/support/troubleshoot/TSG10002324/ Electric cooktop is peeling, bubbling, or cloudy under the surface: https://www.samsung.com/us/support/troubleshooting/TSG01001943/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1149507683, to help our team pull up your information when you message us. Have a great day. -John

kuldip62
5 (9,999)

2021-09-03

Lodi

5 (9,999)
[This review was collected as part of a promotion.] I love to air fry my food and I love that this oven has the air fryer. The overall look is sleek and neat. The gas range is great! The knows are firm and feel really sturdy. It's great to have so many options on the size of the fire I need when I cook. The oven works well, but by far I am really impressed with the air fryer. It's so great that I can now cook my favorite meals in a larger amount! I have been able to cook much larger amounts of chicken fingers so it saves me time. The app feature to set the cooking directions is also a cool feature, although it would be even better if I could start the oven from the app itself instead of having to be there to do it. The oven also warms up pretty quickly and I am able to cook two items without having to add more time to the regular time to cook.
Response from Samsung:
2021-09-06

Samsung Care

We're happy to hear you like the air fryer! ^Pat

reconpj1
5 (9,999)

2022-05-25

Avondale

5 (9,999)
[This review was collected as part of a promotion.] Been waiting for this option to get this stove for a couple of years now. Lets just say patience is virtue as this is an impressive work of art. We are barely 2 weeks in to it but this stove is amazing. It heats the oven to temperature in half the time my other stove did. It boils water in half the time my other stove did. Half the time means that much more savings for not using electricity when its at is peak demand. We used the dual oven to the max this past Easter cooking tri-tip, scalloped potatoes, ham, and roasted vegetables, and a pie for desert with little worry. On top was glazed carrots, sauces, and gravy with plenty of room and options. It was fun again being in the kitchen knowing that your meal was going to turn out great. Could not be happier with this product. 10/10!!!
Ngmtamm
5 (9,999)

2021-10-22

5 (9,999)
[This review was collected as part of a promotion.] Another AMAZING Samsung product. Samsung never fails when it comes to its products. We have samsung products throughout the whole house. From Laundry machines, Fridge, Dishwashers to TVs, they all are top notch. This Gas Range is none the less. To start off, the design is NICE and modern. It fits everything in our house. The fire burner is STRONG. It is amazing how fast the cooktime is with this range. We also LOVE using airfryers and with the build in air fryer on this range, it is a HUGE PLUS. THe airfrying feature is super easy and satisfy our needs. We love that it also comes with a skillet. Its just a added feature that makes it looks nice. Overall, I highly recommend the gas range if you are looking for something that is sleek and easy to use, while cooking up a quick meal.
Response from Samsung:
2021-10-25

Samsung Care

Thank you so much, for letting us know what you think of the range. Samsung values the opinions of all our customers. ^Pat

Reviewer
3 (9,999)

2023-06-03

Woodburn,Oregon

3 (9,999)
The range itself manufactured Oct. 2022 is great. However, it turns on by itself. Occasionally it will "chirp", and the bake, broil or roast function will turn on without any input. It also will flash dashes, lock itself and once quickly displayed a code number. Multiple chat sessions have provided no resolution to the problems. We won't leave the house without first turning off the breaker, afraid that it may power itself on, while away. A warranty isn't a warranty, without backup.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-06-08

Samsung Customer Care

Hello there. Let’s go forward and assist you with your Samsung range. Please get in touch with us via one of the following options for further assistance: 1. Customer Care: 1-800-726-7864(1800-SAMSUNG) 2. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us 3. Facebook Messenger: http://m.me/Samsungsupport 4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Please provide us with this reference number (1145870532) to help our team pull up your information when you message us. Have a great day. ^Camille

Robert
5 (9,999)

2025-11-05

5 (9,999)
[This review was collected as part of a promotion.] Enjoy the fact that the over provides multiple cooking options such as the optional split oven, air fryer, and convection oven. Air Fryer works as expected, but with more capacity than my countertop model so I can cook more as efficiently. The stove top is great, although the large burner puts off too much heat and requires moving pans to smaller burners for simmering or risking burning. Fortunately there are multiple burners of varying size to be able to move items around as needed. It is however really good for frying and keeping oil at the proper temperature. My only realy complaint is that the clock does not set itself after a power outage unlike the microwave, despite the fact that it is hooked up to my wifi. Would be great if the clock would reset itself since it is connected to the wifi.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Bailey
4 (9,999)

2023-01-18

Nashville, TN

4 (9,999)
[This review was collected as part of a promotion.] I love all the fancy features of this range! Have used the double temperature function many times as well as the air fryer. I love that it’s replaced my bulky counter top air fryer. The steam clean function is also easy to use and really does get a lot of gunk off with basically no effort. The one complaint I have is that the top is harder to keep clean because water gets trapped under the glass from steam. It is a great oven and I really do feel like it will serve me well over time.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
broken
1 (9,999)

2023-01-16

1 (9,999)
Oven and range suddenly will not heat up. If I unplug the oven, then plug it back in all cooking (range and oven) will work for a few minutes and then stop and will not give off any heat until it is unplugged again. system was manufactured Oct/2021 and delivered and setup Dec/21. seems to be an ongoing issue with Samsung ovens after researching what to do there are even a few class action suits related to this going on currently. I would not recommend spending any money on this oven.
Originally posted on Samsung US

Features

3 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-01-23

Samsung Care

Hi there, Having the range ready for action anytime is something we all want. Let us provide some essential tips and tricks to ensure the range is powered correctly. Please plug the power cord into a properly grounded outlet with the proper configuration. Your oven should be the only item connected to this circuit. Here is the range power connection requirement. Power Source 240 V/208 V/60 Hz/40 A CRITICAL INSTALLATION WARNINGS/ WARNING on page 14 Troubleshooting/ The appliance will not turn on on page 62 https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf Specs/ Power Source on page 2 https://image-us.samsung.com/SamsungUS/home/home-appliances/ranges/ne63a6751ss-aa/pdf/NE63A6751SS_V3.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145370604) to help our team pull up your information when you message us. Have a great day. ^Charles

Laurmid
1 (9,999)

2026-01-29

1 (9,999)
I've had this stove for a month. It scratches insanely easily and every last bit of water, nm food or grease, that touches this thing immediately melts on and cannot be washed by a regular cloth and cleaner. I hate this stove and I'm so mad I can't return it. I don't even want to cook on it because I'm tired of having to clean it every time with special cleaner or a glass scraper. On top of that, it's so streaky if you don't do it just right, so I have to use the special cleaner, then wipe it off, then use regular cleaner, then wipe it off, then use vinegar, then water, then paper towel very quickly to dry. Is this a car? In a month or already has cloudy spots. There's no way this cooktop went through any length of testing. It's the worst top out of any oven I've ever owned. I cannot wait until a couple years passes so I can at least get my money's worth before buying a new stove that isn't a shiny black dust covered, easily scratched nightmare to keep clean. How about hiring one woman on your team, because there's no way a woman designed this cooktop for daily use unless the goal was torturing the user.
Helpful?
Originally posted on Electric Freestanding Range True Convection | Flex Duo™ | Air Fry 6.3 cu.ft.(NE63A6751SS_AC)

Features

3 (9,999)

Performance

4 (9,999)

Design

1 (9,999)

Value

3 (9,999)
Response from Samsung:
2026-03-25

SECA CS

Hello Laurmid, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport/ and choosing ‘Email General Support’ Thank you, Samsung Customer Care

Tim In the Bay Area
3 (9,999)

2022-10-26

San Jose, CA

3 (9,999)
[This review was collected as part of a promotion.] I bought this gas range in July, and in a few weeks, the wifi feature of the range was dead. Samsung technician had to come 3 times to get it fixed. The technician was not able to get the correct part the first two times. I am a bit concern how long this range will last. My last one (different brand) was still working fine for 12 years but I just wanted a newer one with more features, so I bought this one. Therefore, I am not sure whether I would recommend this product or not.
Originally posted on Samsung US

Features

4 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2022-11-02

Samsung Care

Thank you for choosing us, Tim. Your review with the range is highly appreciated. If you have questions or inquiries, please feel free to get back to us via the following options for assistance: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145103463, to help our team pull up your information. Have a great day. ^Chrystel

Happy Cook
5 (9,999)

2023-07-07

Kentucky

5 (9,999)
[This review was collected as part of a promotion.] We bought our stove about a month ago and I’m truly in awe with it. I’m still trying to figure out how it works! Lol! My favorite thing is the broiler!! I love making my homemade garlic bread and the top oven gets it so perfect! It’s evenly toasted on every single piece of bread. My old oven would burn all around it and the middle would still be buttery. I also love rapid boiling on the burner! I tell everyone that they need to get a Samsung Stove like mine!! Absolutely Love It 😍
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
DaddyPE
5 (9,999)

2022-03-18

Hempstead

5 (9,999)
[This review was collected as part of a promotion.] Range looks great. Fits right into any kitchen décor. IT is 6.0 which makes it very large and spacious with a lot of room for baking. The air fryer is very handy allowing for easy and healthy dishes without having an additional product in the kitchen. The convection cooking always for rapid and fully cooked hard to cook meats. Lastly, my favorite part is the griddle in the middle for great pancakes and hot links in the morning. Samsung really did an amazing job with this stove.
Kkherbold
5 (9,999)

2021-10-22

Austin

5 (9,999)
[This review was collected as part of a promotion.] This range exceeded my expectations. After a few hiccups with shortening our gas line, we put the range into full use! The extra powerful burners heated my tea kettle much quicker than our last range, and I love the air fryer option without having to have an additional appliance. I also like the great non stick griddle that came to be used with the middle burners. It made for easy flipping when making pancakes. It looks great to boot. All in all I give it 2 thumbs up!
Response from Samsung:
2021-10-25

Samsung Care

We're happy you chose Samsung and we appreciate you being a Samsung customer. ^P

FLMama
4 (9,999)

2022-06-27

Cape Coral FL

4 (9,999)
[This review was collected as part of a promotion.] I have been using this for about a month and it is great. Its pretty straight forward, I mean, its a stove/oven. We dont use the duo feature much but its nice to have. My husband loves to proof bread in the oven. Works like a charm. The air fry is nice but takes much longer than a countertop one. It would be nice if the burners were various sizes. The front one can adjust but the other 3 are the smaller size. These are just little things, overall its wonderful and we love it.
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Chicago Guy
4 (9,999)

2023-09-29

Chicago IL

4 (9,999)
[This review was collected as part of a promotion.] The functionality of the product is very good. ( NX60A6711SS Range ). But I did not give a five star rating because of the following - The manual is very sketchy about how to connect the range to the internet app. Apparently one has to work through stages to set up the range and then link it to my app. But I wish they had modified the manual for step by step. Fortunately I am sort of digitally proficient and managed it. But a common man will struggle due to sketchy manual.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Greengate
4 (9,999)

2025-09-11

Texas

4 (9,999)
[This review was collected as part of a promotion.] The oven is very nice looking and performs well. The only thing Samsung missed was the usage of the griddle. The griddle slides around on the cooking surface very easily, making it somewhat difficult to use when you have to use a spatula to flip a pancake, etc. It would have been better and safer if the griddle would either lock into a groove on the cooktop or at least had som non slip foot pads on it. Had that been better implemented, it would have been a 5 star review!
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Darlene
2 (9,999)

2024-09-11

Scott, Louisiana

2 (9,999)
I agree with Caitlyn. I bought this range a month ago and don't like it. I do not advise you to purchase it. The features really did attract me. I thought I could use the top only oven to bake a pizza, biscuits, etc for my husband and me but the only feature for the top oven is the convection oven. Suppose I don't want to use the convection oven, but want to use the regular oven?! To use the air fryer I must remove the middle shelf! Really? The worst for me is the range top. The very first time I cooked on it, it got scratched. Now every time I cook, I have additional scratches. I've had a glass top before this one and it never got scratched. I've contacted Samsung only to be told that they would send a repair man for a cost to me. I was told that it is cosmetic and not covered by the warranty. I am very dissatisfied!
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Response from Samsung:
2024-09-13

SEA Care

Hi Darlene, We know the convenience of cooking using the range. Let us provide you with the details you need. Please see the "Operating the oven" section on pages 28 - 49 of the user's manual to help you use the oven. Manual https://downloadcenter.samsung.com/content/UM/202405/20240508152333265/01._IB_FULL_NE5000A_NE63A6751_EN.pdf Also, below is the breakdown of the cooktop cookware. Please see each section for reference. Samsung cooktop cookware breakdown. https://www.samsung.com/us/support/answer/ANS00045483/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147527462 to help our team pull up your information. Have a great day. ^Aloe

Rhon H
5 (9,999)

2025-12-12

5 (9,999)
We have had this stove for 3 weeks now and love it. I was hesitant to try the griddle on the flat top but it heats up amazingly and is such an easy clean up it’s a dream to use. The only drawback I have found is the writing on the screen for the oven do not have a lot of contrast and can be hard to see. I wish they lit up. I have used the oven as a single oven and with the divider and 2 separate temperatures with no problems. Overall I am happy with this product. 😊
Helpful?
Originally posted on Electric Freestanding Range True Convection | Flex Duo™ | Air Fry 6.3 cu.ft.(NE63A6751SS_AC)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Daninj
5 (9,999)

2022-01-07

Wrightstown

5 (9,999)
[This review was collected as part of a promotion.] I’m not sure what I love more the double oven feature, the built in air fryer or the whole stove top! We have been cooking up a storm and trying this baby out and love every thing about it. Great choice and great price . The Wi-Fi and easy preset buttons make it super simple to cook your meals with little effort. I think my favorite feature is that it can be a whole oven or a double oven. It also has easy to use presets for cleaning. By far my favorite appliance!
greythair
5 (9,999)

2023-01-14

Las Vegas, Nevada

5 (9,999)
[This review was collected as part of a promotion.] Oh my!! I have always wanted a double oven but our home kitchen is to small. My prayers were answered. This oven is just wonderful, and the bottom section is easy to get food out of it is not so close to the floor, just right. I have been able to cook two different meals and keep the plates warm as well since you can adjust the temperatures to your needs, my other oven would not let me adjust the manufactures settings. Thank you for such a great product. Yippee!!!!
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Rick
4 (9,999)

2022-10-16

Grove City, OH

4 (9,999)
[This review was collected as part of a promotion.] We've had this since 9/28. Delivered as promised. Does NOT have an operations manual - you have to download it. We are NOT sure if this is convection oven. Food comes out overdone even tho we put the correct time and temperature. Oven DOES NOT have extended warranty. I asked for one when we bought it and was told Samsung does not offer extended warranty plans for their electric ranges. Why? We should NOT have to call Samsung to get an operation manual.
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

2 (9,999)

Design

4 (9,999)

Value

4 (9,999)
DGGrandma
4 (9,999)

2024-01-19

Downers Grove, Illinois

4 (9,999)
[This review was collected as part of a promotion.] I've been using my new stove for about 4 months. I really like how easy it is to clean the top burners. I do wish that the 'double' oven would be easier to navigate. I can use the bottom half as regular oven but top only is not available. I can only use the air fryer using the entire oven. I have not used convection yet. I wish I could use the air fryer in one half and regular in the other. It will NOT work with the top and bottom using separate functions.
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Lilgrlrun
5 (9,999)

2021-08-26

West covina

5 (9,999)
[This review was collected as part of a promotion.] I have had the opportunity to try this stove out. OMG I am in love with cooling again. The right front burner has two burners so when in a rush it cooks food faster. The other 3 burners are just as amazing my food cooks pretty fast. I love the middle griddle I love using this for breakfast meals pancakes eggs bacon and heating up tortillas also. I love the oven quicker and bigger than my previous oven. We have used the airfry setting for wings and fries. We have made cakes, cupcakes, and bread. We have used the dehydrator for fruits such as apples, strawberries, and bananas. I love that I can do so much with this oven. I also think it doesn't make my house as hot as my previous oven. This appliance is very easy to use and set up. My only complaint is cleaining the buttons can be quite frustrating they chime on and off.
Response from Samsung:
2021-08-27

Samsung Care

Thank you for being the best part of Samsung. ^Pat

ExpertKitchen
1 (9,999)

2025-08-16

1 (9,999)
I regret buying the Samsung gas cooking range. The build quality feels flimsy from the start, and after just about a year of use, the knobs started coming loose. It takes turning the knob 2–3 times just to get the flame going, which is really frustrating for daily cooking. The touch buttons are non responsive most of the time. For the price, I expected much better durability and performance. Definitely disappointing and not worth the investment.
Originally posted on Samsung US
Response from Samsung:
2025-08-18

Samsung Care

Greetings! That definitely sounds like a letdown, especially for something you use every day. We are here to help. Due to regular wear and tear from daily use, the knobs have become loose over time and no longer function as smoothly or securely as they should. You can replace your knobs by visiting the website of our authorized distributor for parts and accessories. Samsung Parts: https://samsungparts.com/pages/supports I have shared a Samsung link below to help with your experience with the control panel of your oven. The link has a hyperlink that can be visited for additional help, including setting up an appointment for a qualified technician to visit. Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven: https://www.samsung.com/us/support/troubleshoot/TSG10002418/ Should you need more assistance with your range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150407719 to help our team pull up your information. Leo

angierep
4 (9,999)

2025-06-06

Buford, Georgia

4 (9,999)
[This review was collected as part of a promotion.] We love our stove/oven combo. The fact that you can use it as a double oven has been nice when we have big dinners. We have an airfryer. The airfryer in the oven doesn't do as well as our other one. We love the multiple size options on the stove for cooking, and the warming station. The stove is very hard to stay clean. We have a cream cleaner and spray cleaner and we still have spots that don't come clean. Overall, I would recommend this stove.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Anonymous
5 (9,999)

2023-01-14

Delaware

5 (9,999)
[This review was collected as part of a promotion.] I have previous owned Samsung products in the past. For the purchase of our new home, I purchased ALL Samsung products and again I was not disappointed. I love the fact that this gas range has so many options to cook it is unbelievable. There is no need to purchase an air fryer you can do it all in this gas range as well as cook dinner on the bottom and bake on the top. I would recommend this Gas Range to anyone who wants it all in one unit.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
rmayott
5 (9,999)

2022-01-03

Syracuse

5 (9,999)
[This review was collected as part of a promotion.] We’ve had this oven for just about a month, and so far we have been very pleased. The oven heats up very quickly, especially when only using half of it. The duel oven feature is very convenient as a 2 person household that also likes to entertain. We can use just half of the oven to save on gas when it is just us, but then have plenty of space when we have friends over. The stove top works great, there is tons of space to cook with plenty of large pots. My biggest negative about the oven would have to be the timer, it sometimes does not like to turn off when using the duel feature. The surface also gets very hot where the knobs are while oven is on. You have to be careful not to burn yourself while cooking on the stove top if you are also using the oven. However overall I am pleased with this oven, it works extremely well with my daily needs.
ChiefW
5 (9,999)

2025-12-02

Breinigsville, PA 18031

5 (9,999)
[This review was collected as part of a promotion.] This Range was a GOD SEND for Thanksgiving dinner. Its 6.3 Cubic Foot capacity has ample room for a Large Turkey and Ham to cook at the same time in separate ovens. The oven door is split so you can open the top oven or the entire oven. Both ovens have the convection cooking feature that provide a very even heat. The Bread Proofing feature is a hit with my wife as she bakes many loaves of bread. The controls are self explanatory and packed with many features and the display is clear and easy to see, The Range "Sings" to you to let you know you are up to temp or the timer is finished.The WIFI feature is handy to check on the oven while you are on the go. The cooktop has 5 Burners one of which is for warming, the burners on the left can be used separate or in combination and are bridged so the Griddle heats evenly. I highly recommend this range.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Some guy
4 (9,999)

2022-11-21

Mt Pleasant, MI

4 (9,999)
[This review was collected as part of a promotion.] The hotter burners heat water much faster and the burners are easier to control than my old stove. The stainless top cleans up easily. Oven and broiler works great. I did not need to adjust any natural gas flames. They were all blue with no yellow tips with factory settings. Some of the touch screen controls were not clear to me at first. The manual answered all of my questions. It seems very solid. Appears it will last decades.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
CookingMama3
5 (9,999)

2022-01-03

Bridgeton, NJ

5 (9,999)
[This review was collected as part of a promotion.] I love this range! It cooks and bakes so evenly. It has so many additional features that makes cooking easier. I especially love the air fryer and convention bake options, as well as being able to set the oven to turn off when finished cooking for a certain amount of time. As a gardener, I’m looking forward to using the dehydrator as well. It’s also very easy to clean, wipes clean easily, plus the self-cleaning oven is an added bonus.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Anonymous
5 (9,999)

2024-06-27

Hudson NY

5 (9,999)
[This review was collected as part of a promotion.] I had my eyes on this range for months. So when I saw it on sale with a rebate, I took the opportunity to purchase this excellent oven/stove. I love the flex oven, which gives me the option of having two different courses or meals in two ovens, or pull out the separation panel and roast a twenty pound turkey in the large single oven. The smart features are awesome. I can't wait to really dive in and see what all this appliance can do.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
DesireeG
4 (9,999)

2022-03-10

4 (9,999)
[This review was collected as part of a promotion.] This range comes with a bunch of features including air fry, which we like to use to make chicken wings, fish, and more. We were looking forward to using the griddle pan, which heated up nicely, but we wish there was a way to keep it in place better. It tends to slide a bit on the electric range glass. We've used the lower oven for baking already, too, and our bread came out great! We look forward to using the connect feature soon.
JV cooks all day
5 (9,999)

2025-06-19

South Florida

5 (9,999)
[This review was collected as part of a promotion.] Replaced an ancient Maytag with this stove- It is feature loaded and was seamlessly integrated to the Smart Things app. The cooktop heats evenly and the griddle is a feature I never thought I would see on an electric stove. The double oven is a tremendous help when cooking 2 items simultaneously that require varied temps and times. The controls are relatively easy to use and on top of everything else- it looks great in the Kitchen!
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
The Stove Ranger
5 (9,999)

2025-10-06

5 (9,999)
[This review was collected as part of a promotion.] LIKES: I really enjoy the connectivity of the range. Being able to see if you left it on when not at home or being able to warm something up remotely is very helpful. The stove top is easy to clean, heats quickly and evenly. Same for the oven. Being able to cook two different items on separate settings is nice, too. COULD DO BETTER: The griddle slides on the glass top making it difficult to work the food without holding onto it.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
elitheman1
5 (9,999)

2021-08-25

Easton

5 (9,999)
[This review was collected as part of a promotion.] I'm becoming a die-hard Samsung fanboy. I hope to eventually have nothing but Samsung appliances. This is one of the best stoves I have ever owned. Installation went quick and smooth the guys were very professional. I will say it took me a minute to get the stove to connect to my wifi on my phone (tech tip: if you are using a VPN on your phone disable it, to get your stove to connect) then I had a little trouble programming the clock (Tech tip: YouTube helped). Now on to the Stove itself, you have to go full stainless I find that it's easier to clean and keep clean than black on stainless. The 18000btu burner is great for a quick boil another feature I like is that I can set the oven temp and cook time through the SmartThings app. So far so good we haven't had a chance to try out the air fryer oven, but it's one of the main features we are dying to use.
Response from Samsung:
2021-09-07

Samsung Care

Thank you for providing us with this great feedback! ^Pat

User manual & downloads

User Manual

ver 0.0 | 12.19 MB

Feb 14. 2025

ENGLISH

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User Manual

ver 0.0 | 12.22 MB

Feb 14. 2025

FRENCH

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Installation Guide (Installation manual)

ver 1.0 | 5.43 MB

Dec 27. 2022

ENGLISH, FRENCH
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