Bespoke 4-Door Flex Refrigerator Bottom Panel

Mocha Gray Glass
RA-F18DBB33/AA

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Bespoke 4-Door Flex Refrigerator Bottom Panel
Mocha Gray Glass

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Features

Discontinuation of Panel Replacement

Please note that Bespoke refrigerators purchased after July 1, 2026, are not eligible for panel purchase and replacement. For refrigerators purchased on or before June 30, 2026, compatibility varies by model. Please contact Samsung Customer Support to verify your model's eligibility.

Choose your colours

Bring your personal style to the kitchen — and beyond. Available in 11 colours and 3 finishes, you can customize your dream BESPOKE 4-Door Flex™ using our Bespoke Configurator.

How to install BESPOKE 4-Door Flex
refrigerator panels

How To Install 4 Door Panel on Bespoke 4 Door refrigerators How To Install 4 Door Panel on Bespoke 4 Door refrigerators

Specifications

  • Colour

    Charcoal Glass

  • Net Dimension (WxHxD)

    17 5/8 x 30 3/8 x 1 

  • Net Weight

    6.55 

  • Packing Dimension (WxHxD)

    20 4/8 x 33 1/8 x 2 4/8 

  • Packing Weight

    8.1 

Reviews

Bespoke 4-Door Flex Refrigerator Bottom Panel

1.0

Recommended by 0% of customers.

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2.0 0%
1.0 100%
Features 1.4
Performance 1.6
Design 1.9
Value 1.7

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16 Reviews

Frustrated
1 (9,999)

2025-03-16

Savannah, Ga

1 (9,999)
Following the common theme of many reviews here, my wife and I bought a Bespoke 4 door flex refrigerator several months ago with the expectation of being able to get a free set of panels after our purchase. After checking monthly you guessed it….i have been unable to match up the 3 panels I want between the top/bottom panels. At least one of them says unavailable every time I check it (and it’s not like I’m looking for a funky color. I just want black charcoal). This has been an incredibly frustrating experience for me and quite frankly turns me off from purchasing anything Samsung related again. Guess LG just gained another customer.
Originally posted on Samsung US
Response from Samsung:
2025-03-17

SEA Care

Hello there, We would love to discuss your fridge panel to determine how we can best assist you. To check the availability and compatibility of the fridge panel, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148608820) to help our team pull up your information when you message us. Have a great day. ^Charles

TOMEGLOCK
1 (9,999)

2024-09-16

1 (9,999)
I am one more customer disappointed with the panels offer. This is the appealing feature of the fridge! So stay true to your word and your offers. We want the panels options!! And please don't reply with "To get updates regarding the availability of the top panel in black charcoal glass that you wish to purchase, we recommend reaching out to our Samsung Parts Team at (800) 627-4368." I don't want to call a number, I don't want to be put on hold and then be told "we don't know when." Just give us all the information. And send us all an email with the truth and the real update of when we could buy those panels. Oh wait, let me guess, they'll probably come back in stock when the coupon expires, correct? Stop misleading customers!
Originally posted on Samsung US
Response from Samsung:
2024-09-16

SEA Care

Dear Valued Samsung Client, To better assist you with this concern, don't hesitate to get in touch with our Samsung Customer Service department at 1-800-726-7864. Call any day between 8 AM - 12 AM EST, seven days a week. They can answer your question or transfer you to your local store to answer your specific inquiry. Have a great day. ^Aloe

Rich
1 (9,999)

2024-12-22

1 (9,999)
We purchased this refrigerator for the Customization ability and the ALLURE of the free 4 panels offer only to be STILL not able to find availability of them!!!! You advertise this “CUSTOMIZABLE REFRIGERATOR” and throw in a free panel offer only to not make good on it. We have an approval for the offer and a Certificate number to redeem but what good is that if there is NO AVAILABILITY. I agree with another customer who believes this is a SCAM and FRAUDULENT and that the availability of these panels will not be until the offer expires. Keep in mind my refrigerator is QUITE expensive as I purchased the full screen tablet with AI. I will be registering a complaint with the Better Business Bureau as well as Consumer Affairs in regards to this matter and will point out to both the list of other customers you have done this to as well. UNACCEPTABLE!
Originally posted on Samsung US
Response from Samsung:
2024-12-24

Samsung Care

Hi Rich, I can understand how disappointing it must be to have the approval and certificate but no way to redeem them. I have shared a Samsung link below that you can use to reach out to us regarding your certificate to redeem since you have pointed out that the Bespoke panel you like isn't available for you. Help Center: https://order-help.us.samsung.com/ Should you need assistance with your refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1147998879 to help our team pull up your information. Leo

Disappointed
1 (9,999)

2024-11-21

Washington, PA

1 (9,999)
5/15/2024 -- We purchased a Bespoke 3 door fridge that Samsung offered a special to receive the 2 top panels and 1 bottom panel in a color of our choice. In good faith we purchased the Bespoke 3 door with the understanding that we would be able to exchange the panels for a color of our choice 5/29/24 - We received 1 top panel and 1 bottom panel in navy steel blue. 6 months later - we are still waiting on the missing top panel in navy steel blue. We have reached out to Samsung weekly to check on the status of our missing panel --- only to be informed that the top panel is not available in navy steel blue. We don't understand why Samsung wasn't able to assist us in locating the missing panel? We purchased the Bespoke 3 Door fridge only to be able to change the panel color --- Samsung misrepresented the offer and hasn't worked on a resolution.
Originally posted on Samsung US
Response from Samsung:
2024-11-22

Samsung Care

Hi there, We can feel the disappointment you have with this fridge panel. We can visit this link to check the status of your order. https://www.samsung.com/us/support/order-help If you don't have the order number, please feel free to contact us through the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147716482), and it will help our team pull up your information. ^Rodel

Gc76
1 (9,999)

2024-11-11

Houston

1 (9,999)
Like many others I bought the fridge with the intention of changing the panels to some of the more interesting colors. First the offer would not go through via the online system so I had to do two very long chats with the promotions department. It took WEEKS to get this approved…only to find out that basically the only colors available are stainless steel and little else? What’s the point?
Originally posted on Samsung US

Features

2 (9,999)

Performance

3 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2024-11-11

Samsung Care

Greetings, We understand your disappointment for not getting the type of panel that you like. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147663248) to help our team pull up your information when you message us. Thank you. -Ricardo

TonyS
1 (9,999)

2025-06-18

PA

1 (9,999)
This stainless steel panel is nothing but a problem. Easy to scratch during the cleaning. Fingerprints are always visible. Very easy to dent. Very thin metal with no backing. In the car terms - LEMON!!! AND NOT COVERED BY THE WARRANTY! DO NOT BUY!!! Samsung does not stay behind their product. Class Action suit should be filed based on the quality of these panels.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-06-19

Samsung Care

Hi Tony, We understand your disappointment with your refrigerator having dents and leaving fingerprints. Let us help. Here is a link to a YouTube video; kindly watch timestamp 1:12 - 1:52 for a guide on how to clean your refrigerator. How to clean your Samsung refrigerator | Samsung US. https://www.youtube.com/watch?v=Gw_NOk1rLAY If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149650669) to help our team pull up your information when you message us. Thank you. -Ricardo

Lori
1 (9,999)

2026-01-13

San antonio Tx

1 (9,999)
We purchased refrigerator in November and was part of the panel promo. We’ve tried calling and submitting promo but have had no luck!! This company makes it impossible to get these rebates. We have tried to order panels for my refrigerator and I never get them even though I have the promotional code. The customer service is horrible.
Originally posted on Samsung US

Features

3 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2026-01-13

SEA Care

Lori, our goal is to assist you in every possible way. You may contact our Support Team via the link below to speak with a live representative for further assistance with your concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide the reference number 1151829056 so our team can pull up your information when you message us. Have a great day. -John

Nonny
1 (9,999)

2024-12-06

1 (9,999)
This review is on panels being out of stock. Bought my refrigerator, which I do love in August 2024 and have not seen the panels I want as of yet. Looking for the green panels. At this point, I believe a refund for the panels should be given. This is becoming more frustrating than it’s worth.
Originally posted on Samsung US
Response from Samsung:
2024-12-09

Samsung Care

Hello, We know the disappointment about the panel being out of stock. You may contact our Support Team via the link below to speak with a live representative should you need to follow up on the panel. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Do this
1 (9,999)

2025-09-05

1 (9,999)
For all of you having troubles with their customers service. File a complaint with Better Business Bureau! After I did that they immediately solved my issue. I spent 10+ hours trying to solve it over messages, phone and nothing happened. A week after my complaint on BBB my money was returned.
Originally posted on Samsung US
Response from Samsung:
2025-09-05

SEA Care

Greetings, Thank you for sharing your input. Should you need support in the future, please don't hesitate to contact us at www.samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG). Have a great day. -John

Chaser
1 (9,999)

2026-08-27

Henderson

1 (9,999)
The website is awful to work with. Can't get the doors I need in black matte so now I have half my fridge with doors. I had to pay 15% to send back the wrong doors, cuz the website switched the correct doors. They agent told me he didn't know when they will be back in stock. Very Frustrated!
Originally posted on Samsung US
Response from Samsung:
2026-09-10

Samsung

We understand your frustration, Chaser. We appreciate you taking the time to share your experience with both the website and our support team. Your feedback is valuable and helps us identify opportunities to improve the overall customer experience. Thank you for giving us the opportunity to learn from your feedback. Khristine Samsung Care

scammedbysamsung
1 (9,999)

2025-01-14

Tucson, AZ

1 (9,999)
Like many of the other people writing reviews I feel like i got scammed into buying this fridge with the expectation of being able to replace the panels with cool colors only to find that the promo took months to get approved and then they ran out of stock. Ugh.
Originally posted on Samsung US
Response from Samsung:
2025-01-15

Samsung Care

Greetings, We appreciate you sharing your overall experience with your Samsung refrigerator's panel. We'd love to help you. We want to speak with you about this experience and determine what steps can be taken to help with your Samsung refrigerator panel. Please feel free to contact us using the options below. We look forward to assisting you as best we can. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148165400, which will help our team pull up your information. ^Rainly

SadCustomer
1 (9,999)

2024-11-26

Michigan

1 (9,999)
Why the heck don’t you ever have any of the promised colors ever in stock!!!! Don’t buy a bespoke flex fridge and ever expect them to have the colors they promise!!!! I have been waiting and trying for a year!!
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-11-27

Samsung Care

Hi there, We can feel your disappointment about the availability of the panels. We are here to help you in every way we can. Please check on this link to check the availability of the panels. https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/bespoke-4-door-flex-refrigerator-panel-in-white-glass-top-panel-ra-f18duu12-aa/ If you still need further assistance, you may reach out to our Samsung Parts Team to order the parts needed for your Samsung refrigerator at (800) 627-4368. They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase. Thank you for choosing Samsung and have a great day! ^Rodel

Stu Pickles
1 (9,999)

2024-11-27

New York

1 (9,999)
Get it together… why even offer replaceable panels (that also show various colors) when there are only 3 options available. Maybe you should move your production stateside and this wouldn’t be an issue.
Originally posted on Samsung US
Response from Samsung:
2024-11-29

Samsung Care

Greetings, We understand your disappointment for the color of panel that you want being out of stock. Let us help. You may contact our Samsung Parts Team at (800) 627-4368. Call any day between Mon - Fri, 9:00 AM - 6:30 PM EST. They can check the availability and compatibility of the parts or accessories you wish to order. Thank you and have a great day! -Ricardo

FED UP SAMSUNG CUSTOMER
1 (9,999)

2025-02-26

1 (9,999)
I bought the fridge in september and got a free panel promo but the panels are never in stock. I don't understand why give out the promo showing like 10 different colors when nothing is in stock.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-03-03

SEA CARE

Hi there, We understand how you feel about the panel's availability. Please know that we're here to help you. For updates on the availability of the panels, we recommend visiting the links below for more information. Bespoke Design Studio: https://www.samsung.com/us/refrigerators/bespoke/design-studio/ Bespoke 4-Door Flex™ Refrigerator Panel in Stainless Steel - Top Panel https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/bespoke-4-door-flex-refrigerator-panel-in-stainless-steel-top-panel-ra-f18duuql-aa/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148521150, to help our team pull up your information. Have a great day! ^Chrystel

Natalia
1 (9,999)

2024-12-29

Los Gatos, California

1 (9,999)
Very limited availability of panel colors. Other stores have the colors but Samsung doesn't. The promo to get the free panels can only be used in one transaction. Extremely inconvenient.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-12-30

Samsung Care

Hi Natalia, It can be tough when the panel colors are limited and the promo offer has conditions. We would love to speak to you directly to gather more information about your experience and determine what steps can be taken to help with the promotion. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1148034405 to help our team pull up your information. Leo

Tpilgeram
1 (9,999)

2024-12-07

Michigan

1 (9,999)
Still never have the color panels in stock. Called and they cannot help. They can’t preorder or do anything.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-12-09

Samsung Care

Hello, We understand how you feel about the color panel's availability. You may contact our Support Team via the link below to speak with a live representative should you need to follow up on the panel. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

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