1.9 cu.ft. Over-the-Range Microwave with 400 CFM

Silver
ME19R7041FS/AC

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1.9 cu.ft. Over-the-Range Microwave with 400 CFM
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Features

Harmonious design

New Door, Flat Handle

Give your home a stylishly integrated and modern look that is seamlessly harmonized with any kitchen appliances and interior styles. Its Flat Handle is well-matched with the products of other major brands. It also features a strikingly beautiful new door design that looks big and luxurious.

No unsightly marks

Fingerprint Resistant STSS

Keep your appliance looking neat and clean. The Fingerprint Resistant Stainless Steel finish won’t become covered in unsightly fingerprints and other marks. If any do appear, they can be quickly wiped away. And because it is made of stainless steel it is more durable and won’t rust over time.

A smart way to cook

Sensor cook

With a push of a button, Sensor Cook senses the interior air humidity and automatically adjusts the cooking mode and time to retain the natural texture and flavour of ingredients. So you can prepare delicious vegetables, chicken, pasta and more with ease.

Fresh air in a flash

Power ventilation system (400 CFM)

Ensure a comfortable and healthy cooking environment. The underside of the microwave oven features a Power Ventilation system that refreshes the air you breathe in a flash. Its amazing 400 cu. ft. per minute suction capacity gets rid of steam, fumes and odors from the kitchen extremely quickly.

Easy clean interior

Ceramic enamel

Clean up after cooking more easily. The durable ceramic enamel interior is easy to keep clean and scratch-free. Its smooth and sanitary surface can be cleaned without scrubbing and prevents bacteria from spreading*. It also won’t discolor and is rust and scratch-resistant, so it lasts longer.

* Certified by the Hohenstein Institute in Germany.

* Certified by the Hohenstein Institute in Germany.

Saves on standby

ECO Mode

Cook delicious meals without it costing the earth. ECO Mode significantly reduces energy consumption with the industry’s lowest standby power. When you’re not cooking, the power used to maintain essential functions is kept to the minimum. So you can save money and help protect the environment.

Specifications

  • Outside (WxHxD)

    29 7/8 x 17 1/16 x 16 1/2 inch

  • Power Consumption (Microwave)

    1500 W

  • Materials/Finishes

    Stainless Steel

  • Power Level

    10

  • Power Level

    10

  • Output Power (Max)

    950 W

  • Power Consumption (Microwave)

    1500 W

  • Power Source

    120 V / 60 Hz

  • Installation Type

    OTR

  • Colour (Door)

    Stainless Steel

  • Cavity Material

    Ceramic Enamel

  • Display Type

    LED

  • Control Type

    Membrane

  • Door Type

    Bar Handle (Flat Type)

  • Sensor Cook

    Yes

  • Defrost (Auto / Power / Sensor)

    Yes (Auto)

  • Ventilation Power (CFM)

    400

  • Kitchen Timer

    Yes

  • Auto Programs

    Yes

  • Auto Cook

    Yes

  • Child Safety Lock

    Yes

  • Sound on/off

    Yes

  • Various Cooking Mode

    No

  • 30 sec. Plus

    Yes

  • Auto Steam Cook

    No

  • Turntable On/Off

    Yes

  • Others

    Fingerprint Resistant

  • Keep Warm

    Yes

  • Clock

    Yes

  • Eco Mode

    Yes

  • Plate Warming Bowl

    No

  • Cleaning Filter

    Yes

  • Quick Guide Label

    Yes

  • Square Wire Rack

    No

  • Glass Steamer

    No

  • Cavity (WxHxD)

    20 13/16 x 10 13/16 x 14 9/16 inch

  • Outside (WxHxD)

    29 7/8 x 17 1/16 x 16 1/2 inch

  • Shipping (WxHxD)

    33 11/32 x 20 25/32 x 19 3/8 inch

  • Net Weight (kg)

    55.4 lbs

  • Weight (Shipping)

    62.4 lbs

  • Loading Quantity (20/40ft)

    330 sets per 40 HQ

  • Manufacturer / Importer

    Samsung Electronics Co.,Ltd.

  • Product Origin

    Malaysia

  • Packing Case

    Eco (Kraft)

Reviews

1.9 cu.ft. Over-the-Range Microwave with 400 CFM

4.0

Recommended by 81% of customers.

Write a review
5.0 57%
4.0 20%
3.0 7%
2.0 5%
1.0 13%
Features 4.3
Performance 4.2
Design 4.3
Value 4.1
AI review summary
  • The microwave has generally positive reviews, with customers praising its features, design, and performance.
  • Many highlight the intuitive controls, sensor cooking, and spacious interior as standout qualities.
  • However, some customers have experienced issues with the clock display and durability, with reports of the microwave stopping working after a few years.
  • There are also concerns about the company's customer service when trying to get the product repaired or replaced.
AI-generated from customer ratings & reviews, and may include incentivized reviews.

Reviews with images & videos

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Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.

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675 Reviews

Not easily impressed
2 (9,999)

2023-03-08

2 (9,999)
Purchased this specific model because the product description states that it has LED Cooktop Lighting. "Brilliant LED Cooktop Lighting spreads light evenly over your entire cooktop" to be exact. However the unit that I received in March 2022 has halogen light bulbs. Samsung was not helpful at all in providing any information and simply said that the retailer has given the wrong information despite the fact the same product information is on their website as a highlighted feature. Attempted to contact Samsung via both phone and chat to get information...same result...poor service. Will be returning and purchasing another manufacturer.
Helpful?

Features

1 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Hooyah
1 (9,999)

2024-04-06

1 (9,999)
I agree with john22489 and others with the similar problem. I bought mine in 2020 with the whole Samsung kitchen set. And like everyone else that commented about the microwave, I got the same problem, except mine lasted for 3 years. First it was the latch which couldn't latch the door shut, so I got it fixed. And now it won't heat up and it's making a huge humming sound when I turn it on. I'm not even going to try to have Samsung come and fix it. My Whirlpool appliances that came with my house that I'm still living in, lasted for 13 years before I decided to change to Samsung. Boy what a mistake!! NEVER AGAIN!!! I'm going back to Whirlpool!

Features

3 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-04-08

SEA Care

Hi there, We understand the frustration you feel about having a non-working Microwave. We want to speak to you directly to provide support and see what options we can provide you. Please see and follow the instructions in the links to help improve the microwave's performance and understand the humming noise coming from the appliance. Samsung microwave is not heating or has stopped working https://www.samsung.com/us/support/troubleshooting/TSG01001963/ Samsung microwave is making unusual noise https://www.samsung.com/us/support/troubleshooting/TSG01001968/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147023561) to help our team gather your information. Have a great day. ^Charles

SlightlyDisappointed
3 (9,999)

2022-11-03

Austin Tx

3 (9,999)
[This review was collected as part of a promotion.] I had installed a Samsung otr microwave in my previous house and I loved it. When the Whirlpool I'm my new house died I didn't hesitate to order a new Samsung to get the great features like sensor cooking back. Overall, this model is great and a huge upgrade compared to what I had with one big caveat. You cannot cook and run a timer at the same time on this model. I didn't even think to check that before I had it installed because I don't think I've had a microwave in the last 20 years that couldn't do both at the same time. It feels like a pretty basic feature to be lacking. If I had known this I would have just bought the next model up.

Features

2 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2022-11-08

Samsung Care

Thank you for choosing us. We appreciate you informing us about your observation of the microwave. If you have questions or inquiries, please feel free to get back to us via the following options for assistance: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145122925, to help our team pull up your information. Have a great day. ^Chrystel

scirdan
3 (9,999)

2022-07-02

3 (9,999)
we purchased this microwave about a year ago, and i was very excited when we purchased it, it looks great and is powerful and easy to use. one huge issue with it, if you are using the timer to time something, you can't start the microwave up to cook, and if you are cooking, you cannot start a timer. you read that right, the timer and microwave functionality cannot run at the same time. i have a 20+ yr old tabletop microwave that is capable of this, why not this unit?!? we never even thought to ask the sales person at the store about this, and i told them they probably wouldn't believe me. all the fancy sensors, but these features cant coexist?

Features

1 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2022-07-25

Samsung Care

Hi scirdan, Thank you for your honest feedback, and we hope you are in good health. We are happy that you have purchased this microwave and is part of your household. We are happy that you find the appearance and how easy it is to use good points for you. Your feedback helps us understand where we can take steps to improve our product and service, especially with the timer. Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144730321 Leo

Moe Amini
1 (9,999)

2024-02-01

1 (9,999)
Samsung must accept responsibility and repair or change the microwave free of charge because of Poor Door Latch Material they have used for this microwave. There are so many customers like me who have the same issue with broken latch door from different area. Once you read the reviews and comment on YouTube will see how badly customers paid for the product that will not work last. Why do Samsung not replace the cheap plastic latch door to a metal? It this so difficult for you guys? Very disappointing for the big brand with cheap product.
[D] Alternative Text [D] Alternative Text
Helpful?

Features

3 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-02-05

Samsung Support Team

Hello Moe Amini Thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks!

DShwells
5 (9,999)

2020-08-05

Sterling Heights, MI

5 (9,999)
[This review was collected as part of a promotion.] **I was compensated for my honest feedback** however I would have left the same feedback regardless of compensation. I have had my microwave for around 6 months now and I'm beyond pleased with it. Not only does it do the job it was built for, it does it well and looks amazing in my newly renovated kitchen. I was weary of purchase while reading some of the reviews, however, I quickly realized those reviews must have been made by people who probably just made a life style change from the Amish to finally use electricity. This microwave is beyond easy to use. I'd recommend this microwave to anyone looking for an awesome upgrade.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Good Dad
3 (9,999)

2020-09-20

Il

3 (9,999)
I Bought about a month ago. It was easy to install. I was replacing a Kenmore. So I was able to use the same wall mount. The Microwave looks great and has lots of features. My wife really likes being able to turn the turn table on and off so her coffee does not end up on the back side. The buttons seem more cumbersome than the old microwave that I took out. You have to be more precise in where you are pushing. One thing that we are having an issue with is all the features. There are different levels for almost all the features. To many features. Until I can remember all the different levels I would have preferred to stay with a one push and it starts.

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2020-09-22

Samsung Care

We appreciate you leaving your feedback and happy you took the time to inform us of your experience. ^Pat

Cormardy
3 (9,999)

2020-11-14

Radcliff,KY.

3 (9,999)
it has only been up in the wall for about 2 weeks, so far so good. it does not have a specific designated clock button, so it is very difficult to adjust and set the time. when the stop button is pushed, the display will go off, then you have to push it again to light it back up. when you start to defrost anything, the first 30-45 seconds it will shut off and you must restart it by pressing the start button. my previous samsung only lasted a bit over a year, but it had a beautiful attractive round type handle, this handle is flat and not feel good in the hand. i'm hoping this one lasts longer than the other one did.

Features

4 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2020-11-16

Samsung Care

Thank you for sharing your feedback with us. It's always a pleasure to see the Pros and the Cons our customers leave in their review. Thank you for being a Samsung customer. ^Pat

Anonymous
1 (9,999)

2024-01-27

1 (9,999)
Bought this in Jan 2024, online shopping experience was great with quick, convenient delivery. That’s were the good ends. The brand new microwave came defective, does not heat anything. After troubleshooting with support team a tech visit is scheduled, which is covered under warranty. Very disappointed that a brand new sealed appliance came defective. Have purchased all brands appliances (never had such issues) and decided to give Samsung a try again after a previous disappointing experience with a washing machine, but I guess not much has changed. Samsung seems good for cell phones and personal entertainment devices but never again for appliances, will stay away.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-02-01

Samsung Support Team

Hello, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks!

Dawnu
5 (9,999)

2019-11-26

Lake Worth

5 (9,999)
[This review was collected as part of a promotion.] This microwave is excellent, it is definitely worth it. At first we had a bit of confusion finding where the button was to set the clock, but we called Samsung and got the time set. We eat a ton of veggies and love to steam them and the function actually works. It also quieter than my previous microwave and has way more space inside, and the door shuts softly. The fan and light for the microwave have different setting .All of the settings are easy to use and the guide on the inside makes it even easier. The real test is going to be on Thanksgiving. I would recommend this Samsung appliance to friend and family
Response from Samsung:
2019-12-02

Samsung Cares

Samsung is excited to know that we have added something special to your kitchen with the sleek design of our microwave without having to sacrifice a powerful performance. To download a copy of the user manual, please use this link http://bit.ly/36mTCKF. We appreciate your recommendations and welcome you to the Samsung experience. Happy Cooking! ^Cat

Captron
5 (9,999)

2020-06-16

St. Louis MO.

5 (9,999)
I had this unit for a little over a month now. Purchased it to match my Samsung gas dual over range and to replace an over the hill Kenmore unit. Was easy to install, but does require 2 people. Wish manufacturers would get together and use a standard mounting plan because when replacing a unit you are now drilling more holes as the old ones don't line up. First this is an extremely good looking unit - matches well. So far I have used several of its features from defrosting, cooking, and reheating my coffee. All features have worked very well. If I have one complaint, it needs a better light for over the range.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
nh4567
1 (9,999)

2021-05-02

1 (9,999)
we were unhappy with the microwave from the beginning, primarily because you had to press very hard to make the buttons work and you can't use the timer and heat food at the same time. less than three months later, it stopped working - it would make noise like it was heating and rotate the turntable, but the food was still cold. after i requested service on the samsung website, they texted me that i need to call a phone number to confirm the appointment. i had to call twice and wait on hold over an hour just to confirm what i already entered on the website. after the repair, the microwave worked but the cover was now warped so that it bulged in places and looked very unsightly.

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-05-03

Samsung Care

I can understand the frustration with your microwave. Nobody wants to see their product physically damaged in any way. I am, however, happy the service center was able to resolve your concern. If you run into any other problems. Please don't hesitate to contact us. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143268314

JasonL
4 (9,999)

2022-03-01

Twin Cities,MN

4 (9,999)
this black stainless is really sharp looking and i am impressed with how it cleans up. it has many of the features i was used to in my old kenmore microwave. the fan works well but is quite loud on the highest setting. the light underneath seems to work well. i do like the interior capacity. the biggest pitfall i have seen thus far is that this microwave is only 1,000 watts. my old one was 1,100 watts. what's the big deal right? well i thought the same but it definitely takes longer to cook or heat food than my kenmore did. in all, i like the microwave for it's looks, it's options and how well it fit but i'm reducing it by one star due to the lower wattage and increased heating time.
I recommended this product.

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Anonymous
5 (9,999)

2019-12-11

Richmond

5 (9,999)
[This review was collected as part of a promotion.] I'm very happy with this microwave. It's sleek looking and brings a nice, modern look to my kitchen. It's easy to use and works well. It's smooth surfaces on the inside are easy to clean. It seems to heat food quicker, better, and more easily than my older microwave. The only complaint I have is the eco function button. The clock lights turns back after a short time, so i don't know how much it's really helping anything. I would prefer if it stayed off until I hit the button again. Other than that, I am very happy with how easy this micro wave is to use, how well it works, and how it looks.
Response from Samsung:
2019-12-12

Samsung Cares

We appreciate the feedback you provided about your microwave. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a part of the Samsung family! ^Cat

Anonymous
5 (9,999)

2019-11-26

MUSKEGON

5 (9,999)
[This review was collected as part of a promotion.] I can't really say enough about this samsung microwave. My whole family is loving it especially the sensor heating. We have a bad habit of just throwing food in and hoping for the best but with this microwave its come out perfectly reheated. Not only do we love it for what it can do, but the fact that we switched from a counter top microwave to this above the range one and couldnt be happier with all the space it freed up. The kids do need a stool to reach it but it hasnt stopped them from using it for everything. The color of this microwave and the fact that its finger print resistant is just the thing you need when you have four sets of little fingers that seems to leave prints everywhere.
Response from Samsung:
2019-12-02

Samsung Cares

Being amazing is true perfection! So glad that you have found the perfect match for your families cooking needs with Samsung. Happy Cooking! ^Cat

DineshB
5 (9,999)

2019-12-04

Weatogue

5 (9,999)
[This review was collected as part of a promotion.] The Samsung microwave was good addition to our kitchen update. It's a match for our Samsung oven. It much easier to warm up food at home especially on busy days. There are lots of new features that is lacking from our old microwave. I personally love the new reheat option which helps me when I want to reheat my food and I am not sure for how long. Other options are also available for me especially in making quick meals for the family. Samsung microwave is good upgrade for our old kitchen. The design gave our old kitchen a good "face lift". So far we are enjoying our new Samsung microwave.
Response from Samsung:
2019-12-04

Samsung Cares

Your microwaves sleek design and innovative features is a wonderful addition to any kitchen, and glad you found that match with Samsung. Welcome to the Samsung family! ^Cat

cathie10402
5 (9,999)

2019-11-26

Levittown

5 (9,999)
[This review was collected as part of a promotion.] I received this stunning microwave and my grand daughter was the first one to use it. It was amazing how simple it was for her to use it. It looks amazing and changes the look of my kitchen . My microwave makes my kitchen look so modern . It is big enough to cook a large chicken and I can also make side dishes on top rack. The interior is large enough and very roomy. It is very easy to clean just wipe with a sponge cleans right off. Also has great lighting led lights make it look so rich looking. This microwave has a very expensive rich look which I love. I would not trade it for any other. It looks stunning in my kitchen everyone comments on my microwave . Thank you for opportunity . It’s amazing
Response from Samsung:
2019-12-02

Samsung Cares

Beauty gets the attention…Performance ensures loyalty! Thank you for taking the time to tell us how much you love your new microwave. We are thrilled to know it has added a little something special to your kitchen. Welcome to the Samsung Experience. Happy Cooking! ^Cat

Welcome Home Samsung
5 (9,999)

2023-07-20

AZ

5 (9,999)
Purchased the Bespoke microwave along with the matching Flex fridge, electric range with AirFry, and dishwasher. Hands down the best microwave that we have purchased thus far. Heating is powerful and items so fare are consistently cook. The electronics feel premium to touch when pushing the bottoms. We love the Smart features and how it easily syncs to the phone. We constantly get complemented about how beautiful it looks. As a family with children, keeping appliances clean even on the outside is a job in itself, but the white glass finish is so easy to maintain...we have yet to have to wipe down the microwave other than when we first peel off the QR code sticker at the time of purchase. Priced well.
I recommended this product.

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Nevada221
5 (9,999)

2019-11-20

EAST STROUDSBURG

5 (9,999)
[This review was collected as part of a promotion.] This microwave is Marvelous! It has so many bells and whistles I dont know where to start. The exterior is stainless steel and fingerprint resistant. The interior is ceramic with a dark blue finish. It is easy to wipe away spills and messes. The inside is very spacious and will cook, reheat and defrost anything you put in it. The display has a blue glow which illuminates the clock and the selected cooking settings. It has several functions- vent- has 4 levels, light- has 2 settings, clock and several programmed cook settings. It has 1000 watts of power and sensor cook technology to ensure food is heated evenly. I have only had it for a week and decided to cook some frozen veggies. They came out great!
Response from Samsung:
2019-11-21

Samsung Cares

Samsung loves that you love your new microwave, and all the bells and whistles. Happy Cooking! Welcome to the Samsung experience. ^Cat

Unique07
5 (9,999)

2022-04-29

5 (9,999)
i love samsungs microwave, the interior looks more the inside of a oven then all my previous microwaves that were white & stained over time. no middle rack....yayyyy which was never used! always had to remove it prior to use. the size allows me to ise my largest serving bowls, cover it and have room left over. inside the door provides a label for a variety of control settings from veggies, to reheat, fit choice etc...looks beautiful with my other samsung aplliances! clock setting was tricky, hold the #7 for 3 seconds and tap numbers for time, hold 7 again to place pm or am
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Sharon
4 (9,999)

2021-11-01

Chandler, Az

4 (9,999)
[This review was collected as part of a promotion.] I’m mostly happy with this microwave. Most of the cooking settings are intuitive and there is a nice chart inside to guide you on the settings needed. I do have two complaints. First is that setting the clock is not intuitive so I always need to go to the manual to know which settings need to be chosen. They should have included that on the chart in the microwave. Also, there is an automatic setting for brown rice but not for white rice. I have tried several times and have not been able to make good rice with this microwave. My two previous microwaves made great rice.
I recommended this product.
Originally posted on Samsung US

Features

3 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2021-12-08

samsungcare

We're lucky to have you as a customer. Thank you for your support! ^Pat

Brooke
4 (9,999)

2020-10-22

Georgia

4 (9,999)
[This review was collected as part of a promotion.] This is the first over-the-range microwave we've ever owned, and I love it! It's actually really spacious and fits perfectly over the stove. The clock is a little difficult to figure out at first, but you just hold down the "power level" button for 3 seconds and you can easily set the clock. If you look closely, there's a little picture of a clock with "3 sec" next to it. The only other feature I wish it had is one-touch buttons where 1 = 1 minute, 2 = 2 minutes, and so on. But, I LOVE having my microwave off the counter and it heats things up faster than my old microwave.
I recommended this product.

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Love my appliance
5 (9,999)

2023-06-19

5 (9,999)
We purchase the Samsung microwave, it’s almost 2 years and it’s fantastic. We will always purchase Samsung.
[D] Alternative Text [D] Alternative Text
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
rnarc
5 (9,999)

2020-08-27

west springfield mass

5 (9,999)
[This review was collected as part of a promotion.] I have had this microwave since October of last year. It works great, I use it to cook microwave breakfast sandwiches, defrost meats to be cooked in the oven and reheat leftovers. I my self have had no issues with it, the main burner on my stove that I use all of the time Is located under the microwave handle [ I have a gas range ] and their is no issue with the handle on the microwave, it does get hot mind you but that is it. Their have been no issues at all with its functions as every thing works fine, including the stove top lights to the fan.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
sabridge
1 (9,999)

2023-07-10

1 (9,999)
I was completely satisfied with my microwave until after a year and a half of using it the magnetron on it stopped working and I had to pay to fix it.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
caheard04
5 (9,999)

2019-11-22

Indianapolis

5 (9,999)
[This review was collected as part of a promotion.] This microwave is great for me and my family. I love the presets on it because it makes easy to use for my kids(and husband). I enjoy using the reheat option to warm up a dinner plate, the sensors are doing a great job detecting just how much time it needs until it is warmed up. Sweet! Not to mention it looks great, I already had stainless steel appliance in my kitchen but this microwave stands out amongst my others. I’m very pleased with the functionality of this microwave and hope to switch all my appliances over to Samsung in the near future.
Response from Samsung:
2019-11-25

Samsung Cares

Your microwaves sleek design and quiet but, powerful performance is a wonderful addition to any kitchen, and glad you found that match with Samsung. Welcome to the Samsung family! ^Cat

beyone_the_4
2 (9,999)

2023-12-16

Dallas, TX

2 (9,999)
Styling and features are good, very large turntable is nice, but it just broke for the second time in less than two years. First, the magnetron tube went out just after the 1-year warranty expired. This part alone has a 10-year warranty, but it covers only the part. Labor from an authorized technician costs as much as a new microwave, so I fixed it myself with a used part. Then today, the door latch broke inside. A tiny piece of plastic holds one end of a stiff spring. It broke off. I had to improvise with some iron wire and superglue.

Features

5 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Response from Samsung:
2023-12-18

Samsung Care

Greetings! We empathize with you on your Samsung microwave model experience. We are here to help. It is remarkable to be able to perform a temporary measure for your door latch on the microwave model. We recommend having the door replaced. Please visit the website of our authorized distributor for parts and accessories shared below to check on availability and place the order online. https://samsungparts.com/pages/supports Should you need assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146645576 to help our team pull up your information. Leo

kgerb
4 (9,999)

2023-04-03

Wisconsin

4 (9,999)
[This review was collected as part of a promotion.] I bought this a month ago and so far it is working as should. It looks great with my other Samsung black stainless steel appliances. I had an older model Samsung microwave (purchased in 2019) and it recently quit working after a power outage. I was disappointed as it matched my appliances and was not that old. I was going to go with another brand, however, it was hard to find a match for my black stainless steel appliances and the price points on the other brands were much higher. I decided to give the Samsung microwave another chance, however, I will be purchasing a different brand as I am having cosmetic issues with the dishwasher and range. The only thing this microwave lacks that my previous Samsung microwave lacked is a removable shelf.
I recommended this product.

Features

4 (9,999)

Performance

2 (9,999)

Design

4 (9,999)

Value

5 (9,999)
da31fox
3 (9,999)

2024-01-17

3 (9,999)
Bought 12/21/22, died 1/16/24 and it has a 1 year warranty, so lasted less than a month past warranty. Pitiful, really this seems to be the way Samsung wants their microwaves to behave, as this is the 3rd different model we have had die right outside of warranty. And at three different price points from high end to lowest possible to this one. We did like that it had 4 fan speeds, so the lowest one could be on and you could still have a conversation with someone in the kitchen. Other than that, total planned obsolescence if you ask me.
Response from Samsung:
2024-01-17

SEA Care

Greetings, The microwave plays a vital role in every household by reheating leftover food and preparing meals. Let's get the information you need to ensure your microwave powers on. The link below will provide you with steps to follow when your microwave is not turning on, and you can also check the hyperlinks. Samsung microwave does not turn on or turns off by itself: https://www.samsung.com/us/support/troubleshooting/TSG01001964/ Should you need more assistance with the microwave, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146743755) to help our team pull up your information when you message us. Have a great day. -Ernest-

Chsrlie
1 (9,999)

2020-12-21

Johnson City, TN

1 (9,999)
i have a microwave that i have used for 26 days. i bought the microwave from lowes on october 28th, i held onto it in the box until november 6th to give it to my wife on her birthday. it is sad a $400 samsung microwave only lasted 26 days before it stopped heating up. still waiting for over two weeks and not repaired. unfortunately, my existing microwave, a kenmore, which was 24 years old, was still working and i gave it away. the new samsung was stainless steel and matched my appliances better than the kenmore is why i bought it.

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-12-22

Samsung Care

Thank you for bringing this unfortunate experience to our attention. For better assistance; Please contact our Social Media team by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1142765832

Awaw
1 (9,999)

2021-12-01

1 (9,999)
I am in the process of moving into my condo and tried setting up the time on my microwave. The power level button does not work. I also noticed that a piece inside the microwave was removed however I have no way of knowing who was inside my unit installing the microwave and Samsung refuses to help me
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-12-01

Operations

Hi Awaw, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again. 

Cwright2
1 (9,999)

2025-09-29

1 (9,999)
Have had this microwave for 2 years along with a stove, refrigerator, dish washer, washer and dryer and phones. the microwave failed and i replaced the magnetron, power supply, capacitor and diode All Samsung parts. it lasted 1 month. Talked with Tech support today and since the unit is 3 months out of warranty they will not do anything. This is a very poor way of doing business. I believe all that Samsung wants is to sell their product and not worry about customer support. I will be buying another brand and replacing this unit.Junk
Response from Samsung:
2025-10-01

SEA Care

We strive to assist you at any time with your microwave, Cwright2. We recommend contacting us through the methods listed below to speak with a live agent for additional assistance and options regarding your concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with the reference number, 1150893228, to help our team locate your information when you message us. Have a great day. -John

LorriB
3 (9,999)

2021-04-22

Hamburg, NY

3 (9,999)
as far as the microwave functions go, i am happy with this product. we've had the unit for a little over a year and the latches on the door broke. it seems as though the spring for the latches broke. the door will not stay shut and we can't use the microwave. my previous microwave that i paid $100 for lasted about 15 years! i am very disappointed that this broke so quickly. we don't use it every day so there isn't a lot of wear and tear. i really don't want to pay a repair person to fix this. hopefully we can fix it ourselves!

Features

4 (9,999)

Performance

5 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2022-04-05

Samsung Care

Hi LorriB, Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung. Your microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of: One (1) Year Parts and Labor. Ten (10) Years Magnetron Part (Part Only). Please click on the link for complete details of warranty coverage. https://www.samsung.com/us/support/service/warranty/ME19R7041FS/AA Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144370618 Leo

winma
1 (9,999)

2024-11-08

Fremont, CA

1 (9,999)
This microwave has an issue with the clock display!!! The clock is defective and Samsung states that clock issue is not considered a defect for the microwave as long the microwave can heat. I purchased this unit in March 2024. After 3 months, the clock displayed 12 minutes behind the correct time. I reset 3 times, but the problem persisted. I called Samsung for repair, they replaced the panel. After 1 month, the clock issue still happened. When I reported to Samsung again, they refused to repair with the above statement.
Originally posted on Samsung US

Features

2 (9,999)

Performance

2 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-11-08

Samsung Care

Greetings, We know how important it is to have an accurate time on your microwave. Let us help. Here is a link for a guide on how to correct the clock on your microwave; kindly choose the one that matches. Set the time on your Samsung microwave. https://www.samsung.com/us/support/answer/ANS00087028/ If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147658461) to help our team pull up your information when you message us. Thank you. -Ricardo

Angry customer
1 (9,999)

2022-11-09

1 (9,999)
I bought this microwave 2 weeks ago on 10/25/22, on 10/27 we went on vacation till 11/07/22, today this unit quit heating food, I called to ask for return because I do not want anything that breaks after 3 uses and have now spent an hour talking to 4 different people, getting repeatedly transferred and disconnected twice. As I type this I am on hold once again but next step is stopping my credit card payment and then contacting my state attorney generals office. This is not what I expected dealing with a "reputable company".
Response from Samsung:
2023-03-31

Samsung Care

Hello there. We want you to have a working microwave to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145623005) to help our team pull up your information. Have a great day. ^Camille

Atmosfear
5 (9,999)

2019-12-16

Kansas City

5 (9,999)
[This review was collected as part of a promotion.] My wife does most of the actual cooking and I do most of the reheating. I was happy to be able to replace our old tiny countertop microwave with the over the range style. It gives us a lot more counter space. I am still figuring some of the features out, like my wife we are bad about reading manuals. My favorite thing to make in it is popcorn. It always without worry pops until the bag is completely full and never burns. I am very happy with this microwave and we will get a lot of use out it with our busy lifestyle.
Response from Samsung:
2019-12-19

Samsung Cares

Your microwaves sleek design and innovative features is a wonderful addition to any kitchen, and glad you found that match with Samsung. Welcome to the Samsung family! ^Cat

WannabeChef
5 (9,999)

2023-05-15

Jacksonville, FL

5 (9,999)
[This review was collected as part of a promotion.] Purchased the Samsung Microwave to replace a 15 year old unit with lots of daily use on it. The Samsung Microwave is bigger, more powerful and easier to use on simple reheating functions than the unit it replaced. Preprogrammed functions and Sensor Cook are huge advantages and have performed very well in the 30+ days since installation. Great product which also gives a Professional look to the matching Samsung Electric Range installed below. Many positive comments from visitors on the look of "Gourmet" to our kitchen.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
ssamanthalauren
5 (9,999)

2019-11-22

Chesapeake

5 (9,999)
[This review was collected as part of a promotion.] I had been on the fence about getting a new microwave for several months and I am so glad that I did! This is such a good looking microwave. It is sleek but huge! I’m pretty sure I could fit a whole turkey in there! The inside of the microwave is such a classic looking blue and is easy to clean. I especially love the keep warm and soften melt options for cooking and preparation. Overall it works better than I expected and I am obsessed with how nice it makes my kitchen look! Definitely cannot go wrong with this one.
Response from Samsung:
2019-11-26

Samsung Cares

Better late than never! Everyone wants his or her appliance to be innovative and spacious, and we are glad you have found that in your new Samsung microwave. Happy Cooking and welcome to the Samsung Experience. ^Cat

SEF123
3 (9,999)

2022-12-30

Richmond, VA

3 (9,999)
I generally like the function of this product, but have had to replace the door handle once and now the (plastic) hook that the spring hooks to in the door is broken. I thought the issue was the door hook latch key and ordered a replacement. When I went to replace it, i found the issue wasn’t the latch key, but the plastic tab hook on the interior of the door. From all I can see, this part requires a whole new door assembly $$$$. It is a shame that the product is no more sturdy than this and breaks with normal use.
I recommended this product.

Features

3 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Response from Samsung:
2023-01-03

Samsung Care

Hi SEF123 Thank you for bringing this to our attention regarding the plastic part for the door assembly. To better assist you with this, don't hesitate to contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG). Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145305219) to help our team pull up your information. Have a great day. ^Charles

Anonymous
2 (9,999)

2020-06-28

2 (9,999)
i was told to buy the same brand if you wanted your handles to match. bought all samsung. turns out handles on new fridge and range match but not this microwave. the microwave sits directly above the stove so the different handles really stand out to me. may not be a problem for many but bothers me. this microwave is very loud which is concerning. my final complaint is probably a minor one to most but we found it very annoying. the one feature we would use daily is not available on this model. miss the feature of a quick start (press a number from 1 to 5 and have the microwave run for that number of minutes) instead of pressing 2,0,0,start. may not seem like a big deal but after years of having that feature on numerous other microwaves, we miss the convenience.

Features

2 (9,999)

Performance

4 (9,999)

Design

1 (9,999)

Value

3 (9,999)
Response from Samsung:
2020-09-08

Samsung Cares

Hello! Thank you for bringing this to our attention, and we're here to help! Here's a troubleshooting link that'' resolve any noise concerns https://bit.ly/2F00Mf9 ^Ty

Matthew
1 (9,999)

2021-01-05

Baltimore, MD

1 (9,999)
was super excited to purchase this microwave. it was delivered on december 1st and immediately stored in the basement as we were updating our kitchen and eete not ready to install it yet. fast forward to when we took it out of the box and it was covered in dents, dings, scratches, and the door had to be forced open and shut. i contacted samsung and a samsung care rep was sent out to evaluate. he took pictures and contacted the central team after uploading them - the representative said, and i quote, "this is physical damage so it's not our problem. now i'm stuck with a $300 microwave that i was afraid to use because it looked like it had been thrown down a flight of stairs and who knows what the internal electronics looked like given what the external frame looks like.

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-01-05

Samsung Care

Thank you for sharing your experience with us. As we are constantly working to improve the quality of our products and customer experience alike, your feedback is greatly appreciated and I will be sure to report your feedback via the appropriate channels. ^Pat

JimH
2 (9,999)

2022-02-03

Ofallon, MO

2 (9,999)
the microwave looks great, but has major design flaws preventing you from using the microwave heat\cook function if you set a timer. who would ever want a microwave with a timer function that prevents you from using the microwave to cook? additionally, the fan speeds (used to vent because this is an over the range microwave) slows to a crawl as soon as you use the microwave cook feature, and doesn't even speed back up after cooking is complete. this too seems to me like a major design flaw if the microwave doesn't have enough power to run the vent fan and cook at the same time. the touch panel printed buttons are off from the activation point, and has "cracking" sounds like broken plastic underneath. i expect a short life from this microwave (currently 1 month old).

Features

1 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-06-10

Samsung Care

Hi JimH, Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers. Thank you for pointing out things that can be improved with the microwave. The timer can't be utilized while the microwave is working as the countdown timer for the microwave is in use. The Vent Fan will only operate in low speed mode while the microwave is working. Safety concerns so it doesn't take more energy than it should and avoids any issues with electricity tripping. The touch panel will have a cracking sound because of the material that was used for it; it lets you know that a button has been pressed (audible click). I have shared the user manual link below. Please access the link and turn to page 23. https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144587811 Leo

AmberS
5 (9,999)

2022-01-03

Texas

5 (9,999)
[This review was collected as part of a promotion.] I bought this microwave over a year ago and it's been the best one I've ever owned. It looks great over my stove/oven. My favorite feature is the popcorn function. The sensor really does work, and I can walk away without worrying about burnt popcorn. The exhaust fan works wonderfully as well. It's easy to clean and doesn't hold finger or smudge marks. My 91 year old grandmother loves this microwave as well, because it will beep every minute after she's warmed her tea up to remind her it's still in there.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Varun
1 (9,999)

2021-04-22

MI

1 (9,999)
was very excited to get a new microwave, replacing my old panasonic which retired after so many years of service. this one from samsung got installed by samsung(their partners). next day my wife noticed that the door and the side panel are not aligned properly. its very much visible and annoying to see. as thats the first thing every one notice, or once you notice that then you cannot take your eyes off .. very disappointed, this is a very basic thing which should not have slipped in the qa inspection.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-04-23

Samsung Care

I can certainly understand how this could be an eyesore to notice about your microwave's door. Thank you for bringing this to our attention. As we are constantly working to improve the quality of our products and customer experience alike, your feedback is greatly appreciated, and I will be sure to report your feedback via the appropriate channels. ^Pat

Becky
1 (9,999)

2021-02-02

Versailles, IN

1 (9,999)
i owned it for 1 month and it quit working. thank goodness it was under warranty they came out and fixed the microwave. at 3 months it broke again it was fixed under warranty once again. i have now owned it for 20 months warranty is up and it broke again. im definetly not paying repair cost that would be as much as getting a brand new one. i will go with a ge or more reliable product. thank goodness this happened before i bought a new samsung fridge cause now i know to go with more reliable brands

Features

1 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-02-03

Samsung Care

Thanks for leaving your feedback. It's always great to hear from our customers. You address some important concerns. I know how frustrating it can be when results and expectations do not quite meet. Thank you very much for sharing your experience. We will work on improving our products and services to meet future expectations. ^Pat

msdhai
5 (9,999)

2019-12-11

ALHAMBRA

5 (9,999)
[This review was collected as part of a promotion.] We were fortunate we were able to purchase the Samsung ME19R7041 just when our old microwave was failing. Installation was a breeze as it took only a few minutes for the installers to have it ready for us. Aesthetically it is a very beautiful model microwave. This model has several convenient features. The ceramic interior makes it very easy to clean. The vent options are great. The LED lighting has high and low options. Samsung has built not only a beautiful but also a powerful microwave.
Response from Samsung:
2019-12-12

Samsung Cares

Excellent News! Your microwaves sleek design, innovative features, and quiet but, powerful performance is a wonderful addition to any kitchen, and glad you found that match with Samsung. Welcome to the Samsung family! ^Cat

Not happy
1 (9,999)

2023-10-06

1 (9,999)
It's very difficult to see the control screen. It's not back-lit and kitchen lights create a glare on the screen. The numbers are a faint color white on a dark black unlit screen. I've had it for about 9 months and the plastic screen is now scratched, making it even more difficult to read the screen. You can't use the timer when you use the microwave to heat items, this is just annoying. These are things you don't see or test in the store. Wish I could still return it. Don't buy this microwave!
Response from Samsung:
2023-10-06

SEA Care

Hi there, We want you to have a better microwave experience. Let us provide you with the details you need. Below are tips to help you maintain the microwave. Please read the "Make your microwave's exterior shine" section and follow the steps. How to clean a Samsung microwave. https://www.samsung.com/us/support/answer/ANS00062285/ Here is a link to help the microwave work properly. Please follow the steps and click the hyperlinks for further help. Samsung microwave is not working. https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146375397 to help our team pull up your information. Have a great day. ^Aloe

JazzyH222
5 (9,999)

2019-12-06

EAST STROUDSBURG

5 (9,999)
[This review was collected as part of a promotion.] I am very pleased with this microwave. I helped my mom with the installation. It has 1.9 cu. ft of interior space. The preset buttions and digital controls are easy to use. I like the sensor cook function. That allows you to heat your food and it makes sure that food is evenly heated. Meaning no more having your food not being heated thouroughly. It senses the correct amount of time needed for the size and quantity of the food you put in and then selects the appropriate time for it. The finish is great. We have the stainless steel finish which is also fingerprint resistant. The display is easy to read with a soft blue glow. The interior is easy to clean and spills and messes wipe away with no hassle. This microwave cooks and reheats food with minimal effort. It is definitely worth purchasing!
Dora222
5 (9,999)

2019-12-10

Lake Worth

5 (9,999)
[This review was collected as part of a promotion.] This Samsung microwave is very modern looking and extremely easy to use. I was amazed at how light the door was and how easy it is to use and to set up. The ceramic interior is easy to clean, fan has 3 speeds and the LED lighting is bright and clear. This microwave has more cooking options than my old one and the turn table runs smooth with no noise. My test was Thanksgiving and it surpassed my expectation. I would recommend this Samsung microwave to friends and family. Thank you Samsung
Response from Samsung:
2019-12-10

Samsung Cares

Being amazing is true perfection! Samsung is happy that you love your new microwave and that we have exceeded your expectations with our sleek design and innovative features. We appreciate your recommendations and welcome you to the Samsung experience. Happy Cooking! ^Cat

Working hard during COVID
3 (9,999)

2020-12-07

3 (9,999)
Disappointed. Bought dishwasher, range and microwave together. Very POOR operation manual for microwave enclosed. First thing I did was read operations for dishwasher and range. With microwave, it wasn’t even clear how to set the clock! I had to go online to find complete owner manual. Come on Samsung!!! Enclose it and help the customer out. Also, the sensitivity of the touch pad is questionable. We have to press very firmly to have it register...seems like a problem in the making.
Helpful?

Features

3 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2021-01-18

DA

Hello Working hard during COVID, thank you for your review. The settings for the clock can be found on page 10 of the owners manual. We sincerely appreciate your feedback and will share this with our team. Thanks again. JM

Southhodge
2 (9,999)

2021-04-17

Boca Raton, FL

2 (9,999)
the microwave's fan is very loud. it supposedly has a 4 speed fan, loud, louder, almost loudest and loudest! i had them come out to check it and they replaced the fan motor, same sound no change. i have also found out that when using the timer on the microwave you cannot cook with the microwave and visa versa. i often use the microwave timer to time eggs on the stove. then i might reheat my tea in the microwave. not happening with samsung. i could do both with my old microwave.

Features

2 (9,999)

Performance

2 (9,999)

Design

2 (9,999)

Value

2 (9,999)
Response from Samsung:
2021-04-19

Samsung Care

I'm sorry to hear this about your microwave making so much noise. We may need to get a 2nd opinion. If it's humming or buzzing noise; It's definitely is the fan. To help out tech support, it helps to record the noise. Try contacting our Social Media team for further assistance. Regarding the timer. This is something we are looking into for improving our models. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use the ticket number: 1143219351

TAndrews23
5 (9,999)

2019-12-10

Semmes

5 (9,999)
[This review was collected as part of a promotion.] I must say that this microwave does so much that I am still learning a lot about it. I do like that it has a 30 Sec. timer on it to warm up a small snack or some left overs. We bought some pancake sticks that are frozen a few weeks ago and the microwave worked perfect on heating them up. I also enjoy the fact that you can just press one button to cook certain foods when heating them up. This microwave just makes my life so much simpler and I really have enjoyed using it so far.
Response from Samsung:
2019-12-10

Samsung Cares

So happy to hear that you love your new microwave and all the features that make cooking easier. Welcome to the Samsung experience. Happy Cooking! ^Cat

Samsungbowler1
5 (9,999)

2019-11-14

Patterson

5 (9,999)
[This review was collected as part of a promotion.] Owning a Samsung microwave already, upgrading to a newer model was a great idea. I really like the way the Black Stainless looks in our kitchen. Using the new microwave was pretty much the same as the old, not a lot of changes , which I like. Some of the options have been streamlined to make the appearance less challenging. The microwave is a bit louder than our previous one, but I feel it cooks better and faster. Will report more as we use more functions. So far so good
Response from Samsung:
2019-11-18

Samsung Cares

Excellent News! Your microwaves sleek design and innovative features is a wonderful addition to any kitchen, and glad you found that match with Samsung. Welcome to the Samsung family! ^Cat

Recoveringfool
4 (9,999)

2022-10-26

St Petersburg, Fl

4 (9,999)
[This review was collected as part of a promotion.] We love our new Samsung over the counter microwave. It works great as expected however there’s a couple of things that we wish it had like an LED white lights instead And if it had a function to just hold the 1,2,3 or four button and start instead of having to put in the full time. Other than that we love the ceramic insides which makes it easier to clean. Really love the sensor that will shut down the microwave once it senses the food is cooked. Well worth it for the money
I recommended this product.

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
R Simon
4 (9,999)

2021-11-10

Baltimore Maryland

4 (9,999)
[This review was collected as part of a promotion.] I currently use this microwave on my countertop because my kitchen isn't done yet. Its a large microwave but so far we have been happy with it. Under hood Lights are not LED and a bit dim but I'm going to see if I can get replacement LED Lights. The fan is loud and the swap out from internal venting and venting isn't spelled out very well but I figured it out. I don't like the small thin metal bracket and mounting hardware that the unit comes with. It just seems cheap.
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

4 (9,999)
28DSJ
3 (9,999)

2023-04-08

Appleton, WI

3 (9,999)
We purchase one in late 2022 on sale at a local store. Installation was simple, with a 2nd person. It sure looks sleek. I replaced the incandescent light bulbs with LED bulbs. Much nicer. It pops our circuit breaker every now and then. That's annoying. The buttons can be difficult to activate. I wish the control panel lit up for easier use. The black panel makes it impossible to see unless there is an external light on it. I also expected 1100 watts. It's 100 shy of that.
I recommended this product.

Features

3 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2023-04-13

Customer Care

Hi There, Sharing your insights and microwave-related experiences matters to us. If the microwave has power but will not respond to any commands or only certain buttons work, clean the control panel and try a power cycle. As per checking, the microwave's cooking power is 1000 watts. Ensure to utilize a 40 watts appliance light bulb. Microwave control panel does not respond: https://www.samsung.com/us/support/troubleshooting/TSG01001961/ The panel may not be responding because it is not detecting your fingers. See this guide about the "Best ways to clean your microwave": https://www.youtube.com/watch?v=hCsRi0XC_zQ To disable the "Child Lock" function, kindly turn to page 10 of the user manual for reference: https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145665361, to help our team pull up your information. Have a great day! ^Chrystel

Mark Gill
1 (9,999)

2021-04-15

Concord, CA

1 (9,999)
i bought this microwave in december 2020. the microwave is cheap and the door squeaks every time we open and close it. on top of that, the microwave vibrates and makes a ton of noise when running because all of the screws on the bottom are stripped. tried to have it serviced, no luck and said it's not covered under warranty. we bought all samsung appliances for our new kitchen and really wish we had gone with another brand. horrible customer service and not good products.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-04-16

Samsung Care

I'm sorry to hear this, Mark. Anyone would be disappointed if they had to endure this. Thank you for sharing your experience with us. At this time, we can only recommend contacting a service center regarding this concern. Please follow the link below to locate the nearest service center. ^Pat https://www.samsung.com/us/support/service/locations/

WhirlpoolSucks
5 (9,999)

2022-01-04

Mentor, OH

5 (9,999)
[This review was collected as part of a promotion.] No issues since purchasing it. It fit like a glove into the existing space. I just wish the user manual was more detailed on how to setup all the options, but it was intuitive enough that we were able to quickly figure out what the manual was lacking. We did laugh a lot reading several of the 2 star and below reviews. It's a microwave, you have to be in front of it to open and close the door, why would it need a feature for you to be able to give it voice commands???
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
rt03
5 (9,999)

2022-11-07

5 (9,999)
[This review was collected as part of a promotion.] Moved into a new house and needed a new microwave. Microwave sat around on a table until I finally decided to mount it. Laid out template as perfectly as possible and drilled holes and went to mount the rear bracket and after installing the toggle bolts realized that the template was missing holes and I just installed the toggle bolts in the wrong slots. Glad I had spare toggle bolts on hand or my project would have been at another road block until getting new ones
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Pfales
4 (9,999)

2021-09-17

Woodbridge, VA

4 (9,999)
my wife and i purchased this microwave to replace our previous microwave and we haven't been disappointed. the microwave took a little to get used to as it operated slightly different than our old one. we love the non-smudge finish, its nice not to see the finger prints after every use. the fan on the unit is a little louder than i expected however, that is nothing major in our minds. other than that we love the new microwave and would recommend it it to others.
I recommended this product.

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
LOVER OF RDG AND ART
5 (9,999)

2023-09-05

5 (9,999)
[This review was collected as part of a promotion.] I bought my microwave a year ago in August of 2022 and I love it. It works perfectly and looks beautiful above my new Samsung stove that I bought at the same time. I make a warm drink for my breakfast every morning and it gets me a perfect start for the day. Just this evening my son and I had bacon/lettuce/tomato sandwiches for supper and I made our crisp bacon in the microwave and it worked perfectly. Previously I had a microwave that sat on my kitchen cabinet and I love having that space available on my counter now that I have the micro above my stove. At the time I bought this appliance I also bought a Samsung stove, refrigerator and dishwasher. They are all beautiful and are just what I needed. The features on all are just what I needed and they make my kitchen so much more attractive and, of course, updated.
Benny
3 (9,999)

2021-11-13

Florida

3 (9,999)
[This review was collected as part of a promotion.] I bought a complete Samsung kitchen, and everything is great, except my microwave, the power button just us so hard to use, just won't work unless u spend 5 minutes hitting it, and you need it to set the clock, and not to have the keypad to light up at night, if u want to warm up something u have to turn your kitchen lights on to use it, so so disappointment, I have so many different Samsung devices, and never a complaints, wished it had my old one back.

Features

1 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-11-16

samsungcare

Thank you for your feedback. I can sympathize with your concern, and we will forward this information to our Product Specialist Department for further review. ^Pat

MrCandor
4 (9,999)

2020-04-16

Irwin, Pennsylvania

4 (9,999)
[This review was collected as part of a promotion.] We purchased our Samsung model ME19R7041FS microwave and when I was atttempting to get information on it as far as an owners guide, data sheet or anything at all I wasn't able to find anything even on the manufacturers site. I searched the web and after every attempt failed I contacted them to find out that I couldn't have purchased the microwave that we have since it is a model for our friends above our northern border and can't be sold in the US. I asked what we we could do especially if there was ever a warranty issue and I was assured that someone would get back to me well here it is seven months later and they did get in touuch with me to provide a review on a microwave that I can't buy in the US. We do love the microwave and would really like to have some information on it and maybe just maybe we will get some in the future?
I recommended this product.

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Shutadoor
4 (9,999)

2022-01-04

Carlsbad,Ca

4 (9,999)
[This review was collected as part of a promotion.] Had this for several months now and am satisfied with its performance. It is beautiful in the black steel and very roomy and heats well on high. However some features are sacrificed for looks. I can live with it. Some are if micro timer is on, micro won't work, if exhaust is on and you need to use micro the exhaust automatically lowers to level 1 or 2. I only notice because my previous ugly micro had all these features standard. Still love it though.
I recommended this product.

Features

3 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
cbjim
4 (9,999)

2021-11-12

Cocoa Beach FL

4 (9,999)
[This review was collected as part of a promotion.] The microwave is nice with many features. The function panel with the gray printing on black background is awful. I am over 70, if I were 22 it might be easier to see, Without a bright lit kitchen I can not see the function buttons. The white squares in the picture were made by me on a label maker. You can see the original buttons because of the flash. Samsung might want to reconsider the whole gray on black scheme for all of their stuff. JMHO
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

2 (9,999)

Value

4 (9,999)
ChristopheA
4 (9,999)

2019-11-26

Richmond

4 (9,999)
[This review was collected as part of a promotion.] I really like this microwave. It's slick and heats things up fast, it's easy to clean. The range light is very bright and I love that there's four settings for the vent. My old vent used to set off the smoke alarm when the oven was heated too hot - this one I can have on low and no smoke alarm ever! I like the eco setting - but it always turn back on after a short time so I'm not really sure that it's doing what it's meant to do. I also had a really had time setting the clock. There's no instructions to do this and it wasn't really self explanatory on the buttons. I would make this a little more user friendly in that sense. Overall, a really good microwave though. It heats much faster than previous ones I've used and doesn't leave food with the half scalding/half still cold routine that you often get. I would recommend this product.
Response from Samsung:
2019-12-02

Samsung Cares

We appreciate the feedback you provided about your microwave. Samsung is continually improving its products and services, and your feedback is vital to that process. To download a copy of the user manual, please use this link http://bit.ly/2qdMvE9. Thank you for being a part of the Samsung family! ^Cat

Nellie
1 (9,999)

2025-04-24

Milwaukee, WI

1 (9,999)
I would have thought a microwave's heating would work longer than 5 years. I have had this just over 5 years. I also purchased a Samsung fridge and gas range at the same time. I am a one person household so it's not getting much use at all. I have tried all the "possible fixes", not in demo mode, power level and it's just done. Not that excited to buy another microwave and junk this one. So wasteful. Things aren't made like they used to.
Response from Samsung:
2025-04-25

Samsung Care

Hi Nellie, We understand how important it is to have a functional microwave at home. Let us help. Here is a link for troubleshooting steps for your microwave that stopped heating; kindly click the embedded words. Samsung microwave is not heating or has stopped working. https://www.samsung.com/us/support/troubleshooting/TSG01001963/ If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148901001) to help our team pull up your information when you message us. Thank you. -Ricardo

manuel123123
5 (9,999)

2019-12-11

Austin

5 (9,999)
[This review was collected as part of a promotion.] I am enjoying the new Samsung over the range microwave. It fits nicely in the space left by the old microwave and it looks great above my new Samsung range. The Samsung microwave heats up the food evenly and quickly with a variety of preset tings for different foods. It also has a very convenient light under the microwave. In addition, it is easy to clean and I am pleased with the exhaust fan. In summary, great function and good looks.
Response from Samsung:
2019-12-12

Samsung Cares

Your microwaves sleek design and powerful performance is a wonderful addition to any kitchen, and glad you found that match with Samsung. Welcome to the Samsung family! ^Cat

John Michigan
3 (9,999)

2021-02-10

South Lyon, Michigan

3 (9,999)
the installation instructions are not very clear. the instructions on how to install and/or replace the charcoal filter is not well written. you need to slide the grill to the side after removing the screws. if you done slide it, you may break the grill. lastly, the owner manual does not explain how the set the time on the clock. i had to search the answer online. the microwave works fine but they need to improve their manuals.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-02-11

Samsung Care

I can forward this information to the proper channels so they can look into ways for making our Installation manual more detailed and easier to understand. I'm happy you were able to figure out how to set up the clock though. Thank you for your feedback.

JamesD
4 (9,999)

2022-06-27

Orlando, FL

4 (9,999)
[This review was collected as part of a promotion.] Purchased to match other Samsung appliances we purchased. It works fine with no operation issues of concern. Top carbon filter is a pain to change, not gonna lie. Grease filters are a breeze. One exception: the internal clock on this microwave will drift and eventually wind up 3-4 minutes behind the stove at the end of the month. For reference the Samsung range is always dead on. Purchased same model/different color for my mom later
I recommended this product.

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
NJMomof34
5 (9,999)

2019-11-19

EAST STROUDSBURG

5 (9,999)
[This review was collected as part of a promotion.] This microwave is such a sleek, attractive, and most importantly functional addition to my kitchen. Firstly, the stainless steel exterior is so sleek and attractive while the navy blue ceramic interior is so easy to clean! If you have kids or just use your microwave a lot, food gets stuck all in there and is frequently hard to clean --- and this one isn't! Also, the absolutely best feature for me is the reheat sensor which is akin to a smart microwave. It senses the food temp inside and cooks your food to perfection so no overcooking. Again, as a mom I frequently get busy with the kids and forget about food cooking in the microwave, so this feature and microwave has just about changed my life. Basically in a nutshell: Pros: - Reheat sensor - sleek design - easy to clean Cons - A bit confusing to program the clock - Maybe a bit pricy (but still worth it)
Response from Samsung:
2019-11-20

Samsung Cares

We appreciate the feedback you provided about your microwave. To set the clock: Press and hold the Power Level button for 3 seconds. Select 12 hour or 24 hour. Thank you for selecting Samsung for your cooking needs. ^Cat

Shellot
5 (9,999)

2021-09-28

Apollo Beach, FL

5 (9,999)
you know your microwave is intuitive when you don't have to enter the size of your popcorn bag and you get a fully popped bag with only a few unpopped kernels! the reheat feature takes a bit getting used to. the last microwave i had reheated things too hot too quickly. this microwave seems to heat more slowly but evenly when using reheat. i haven't used many of the other features at this point but so far it performs well.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-09-30

Samsung Care

Thanks for leaving this review for us! ^Pat

Vanessa34130
5 (9,999)

2019-12-11

Cicero

5 (9,999)
[This review was collected as part of a promotion.] We have just added the microwave over the stove top oven to our Samsung kitchen set and I’m very pleased with its performance . The size alone is great for reheating things in bigger pots or dishes . I love how you can change the speed of the fan as well as the light underneath can be dim or bright making it perfect for our kitchen so we don’t have to add an extra lamp and use our counter space for other kitchen items .
Response from Samsung:
2019-12-12

Samsung Cares

Samsung is excited to know that we have added something special to your kitchen with the sleek design of our microwave without having to sacrifice a powerful performance. Thank you for selecting Samsung and happy cooking. ^Cat

WEAJR
4 (9,999)

2022-01-17

MIAMI FL

4 (9,999)
[This review was collected as part of a promotion.] I have had this now for a few week and it is one of the lower priced Microwaves in Black Stainless the feature are basic but very functional the only thing I miss is a one touch option for cooking that I have on my previous Microwave. There are many more out there with many additional features but they were not in stock and hard to get when I purchased this one. Overall very happy but could use a few extra features.
I recommended this product.

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
kon12
5 (9,999)

2022-01-25

Long island, NY

5 (9,999)
[This review was collected as part of a promotion.] I bought this microwave as a unit over my cooktop. The installation is very easy. The only recommendation I would make to the product manager for this product is to create a more sturdy install template as opposed to the piece of paper that is included in the packaging. However, besides that one observation, the design is sleek, the functionality is as advertised and the unit is performing well above my expectations.
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Terriene F
5 (9,999)

2022-10-27

Temple, PA

5 (9,999)
[This review was collected as part of a promotion.] I bought a Samsung electric range and thought I would purchase the microwave to match. The microwave heats faster than my previous microwave, which is a plus. It was simple to install, but the only issue I had was that the 30-second button didn't automatically start the microwave. You have to press start when pressing the 30 second feature. Other than that, it is a great product. I would recommend it to others.
I recommended this product.

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
MicroRaver
1 (9,999)

2023-12-08

1 (9,999)
Bought this to replace my previous Samsung microwave in which the plastic in the plastic door latch broke. The same thing happened to this microwave. Bought it in 2020. I Guess Samsung expects us to have to replace these less than every 5 years. Looks like I am shopping for a new microwave as the cheapest part and repair option costs more than the unit itself. Certainly won't be buying Samsung ever again.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-12-13

Samsung Support Team

Hello, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks!

Hector
1 (9,999)

2022-08-01

Gurabo, Puerto Rico

1 (9,999)
i bought this in january 2020 and required service in less than 2 months. recently, the microwave burned stuffs that were stored inside after being observed making a noise and delivering heat to the inner compartment even though no timer or command was employed. these could have causa a serious safety issue in my house if my daughter didn't noticed the smell of burned cookies and plastic container.

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Ericalien
5 (9,999)

2019-12-16

Katy

5 (9,999)
[This review was collected as part of a promotion.] I really like the fast and even cooking power this microwave has,i also enjoy the 12 option touch of the button cooking times , this sleek looking powerful machine has a large Capacity ,i really like the Sensor Cooking, the Ceramic Interior makes cleaning easy and thr LED Display is great for night time and the fact that its eco made is a huge plus. I highly recommend this Samsung microwave.
Response from Samsung:
2019-12-19

Samsung Cares

So glad to hear that we have impressed you with our sleek design, innovative features, and powerful performance. We appreciate your recommendations and welcome you to the Samsung family. Happy Cooking! ^Cat

ebeilman
5 (9,999)

2019-11-19

North Port

5 (9,999)
[This review was collected as part of a promotion.] This microwave is like no other. The elegance of the black stainless is just the beginning. The dark blue interior is a wonderful addition. Then there are the many microwaving options, my favorite being the 'reheat' as it has a sensor to heat your food to perfection; no more guess work. The 1000 watt heats foods in no time at all. I'd say this is the best investment I've made in a long while.
Response from Samsung:
2019-11-20

Samsung Cares

Your microwaves sleek design and powerful performance is a wonderful addition to any kitchen, and glad you found that match with Samsung. Welcome to the Samsung family! ^Cat

MommaDof3
5 (9,999)

2019-12-16

5 (9,999)
[This review was collected as part of a promotion.] This is my first Samsung microwave and it won’t be my last. I had a counter top microwave and it took up so much space. My husband decided getting an above the range would be ideal and free up the clutter and he was right! This microwave is sleek and shiny, the interior is unlike the one we had previously, you can’t tell it gets nasty as much which is both good and bad if your a neat freak. There are plenty of preprogrammed settings which are more then sufficient for our use. The microwave is HUGE. Everyone that sees it immediately says” you can cook a turkey in that thing”. My friend has a stainless steel microwave but is jealous because mine doesn’t get finger printed up like hers does. I was never a fan of stainless steel appliances, but after this I’m now looking to replace all of my appliances. 2 thumbs up Samsung on this beauty. If your looking for what microwave to buy, look no further!
Response from Samsung:
2019-12-19

Samsung Cares

Beauty gets the attention…Performance ensures loyalty! Samsung is happy to hear that we have exceeded your expectations with our sleek design and innovative features. We appreciate your recommendations and welcome you to the Samsung family. Happy Cooking! ^Cat

Jerry
3 (9,999)

2022-03-19

48348

3 (9,999)
product is ok-problem was the specs state 30" wide space needed-unobstructed--i had 30 1/8 wide open --but was being mounted next to a wall on the left side (hinged side) - could only open door 3"--i have to take all my cabinets down and move over 1'' and buy a filler piece for cabinets--threre is no mention of this in any installation guide or specs!!! very poorly written and explained!
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2022-04-01

Samsung Care

Hi Jerry, Thank you for your honest feedback and we hope you are in good health. We are happy to know that you have chosen Samsung for your microwave oven. We are saddened however, that this has happened to you. This is not the experience we want for our customers I have shared below the installation guide. Please click on the link and turn to page 7 for the mounting space. The maximum depth required is 12 inches max, so you can still open the door freely even if the hinged side is against a wall with a width of 30 inches. https://downloadcenter.samsung.com/content/EM/202202/20220223181959631/ME4000R_ME19R7041FS_AA_DE68-04585A-02_EN_220120.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144357439 Leo

JPage
3 (9,999)

2022-06-29

Florida

3 (9,999)
[This review was collected as part of a promotion.] The light is supposed to have bright and dim setting. It is only bright, off, and off. The sound on the beep is so low that you can barely hear it even when standing next to it, let alone when the fan is on. If I had been able to see these flaws in the store, I would not have purchased it. Also the maunal is lacking direction on how best to utilyze the other microwave features.

Features

2 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Response from Samsung:
2022-07-14

Samsung Care

Hello JPage, Thank you for your inquiry, we appreciate this. Your inquiry is very important to gauge our products and how to improve further. We only want you to get the best experience using our Samsung products. I highly recommend clicking this link for future reference or guide: Specifications: https://www.samsung.com/us/home-appliances/microwaves/over-the-range/new-handle-1-9-cu-ft-over-the-range-microwave-with-sensor-cooking-me19r7041fs-aa/#specs Replace a Samsung microwave's oven light or cooktop light: https://www.samsung.com/us/support/answer/ANS00049242/ Replacing the oven light: https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf User Manual page 28 Cook top lamp is too dim: https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf User Manual page 22 USING YOUR MICROWAVE OVEN: https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf User Manual page 10 - 16 You may check this link for future reference to reduce unnecessary repairs over the appliance's lifetime. https://www.samsung.com/us/home-appliances/microwaves/over-the-range/new-handle-1-9-cu-ft-over-the-range-microwave-with-sensor-cooking-me19r7041fs-aa/#support If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/ME19R7041FS/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144694928 Thank you for choosing Samsung. Have a great day. Joe

Pvoach
2 (9,999)

2024-08-16

2 (9,999)
Builder installed before house was purchased. Does not heat food well. It takes forever to heat a plate of food, 5 minutes and it’s still cold in some spots. My last microwave only took 2 minutes. Lights on hood vent went out in 6 months. The electric stove is even worse. Not a big fan of Samsung appliances unfortunately. Not the same quality they put into their TVs and monitors.
Response from Samsung:
2024-08-16

SEA Care

Hi there, We understand how important it is to have a reliable appliance at home. Let us help you with your microwave. Here is a link to help you with the microwave that stopped heating food. The Samsung microwave is not heating up or has stopped working. https://www.samsung.com/us/support/troubleshooting/TSG01001963/ To check the availability and compatibility of your vent hood light, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. We would love to speak to you to provide more assistance, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147448777) to help our team pull up your information when you message us. Thank you. -Kimberly

JMiller
5 (9,999)

2023-02-28

Seattle

5 (9,999)
[This review was collected as part of a promotion.] My microwave looks stunning in my newly remodeled kitchen. It's been many years since I've had a new microwave and this one does so many things. My only glitch was trying to figure out how to set the clock. It's more complicated than other microwaves I've used in the past. I found a utube video that guided me through the process. It still took several tried to get it right!
I recommended this product.

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Matt
1 (9,999)

2020-12-19

1 (9,999)
microwave isn't smart enough to have the unit operate while the timer is running. so i can't use the timer for something cooking on stove top and cook something in microwave at the same time. way too much time put into preprogramming how to cook fresh prawns or cook nachos and not enough time spent on simple functionality. i'm scared to see how long the unit actually lasts.

Features

1 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-12-21

Samsung Care

Thank you for being the best part of Samsung. Your feedback and opinion are important to us in order to make quality products. ^Pat

Deb_orah
1 (9,999)

2021-07-20

1 (9,999)
I got to use it for just 2 months. I bought this microwave on the 14th of APRIL, was not used until the 28th, and it spoilt the same day (Stopped heating). I couldn't use it again till the 20th of May (Waiting for it to be fixed and returned). Guess what, it spoilt again (not heating) on the 19th of July. Samsung won't Change it, offering to take it out for repairs again.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-07-20

Operations

Thanks for bringing this to our attention, Deb-orah. Could you give us a call at 1-800-SAMSUNG or use the live chat on our website (www.samsung.com/ca/support)? We’d love to help, but will need a little more detail about the issue. 

Anonymous
Incentivised review Rewarded for feedback, but gave honest & objective review.
5 (9,999)

2024-08-02

5 (9,999)
This over the range microwave works well! Its my first over the range microwave and I am never going back. The exhaust/fan system is quite powerful and can be adjusted (high speed to low speed) which is helpful when cooking on the stove. Great variety of other options too when it comes to different types of cooking. This size of microwave works well for my 2 bdr apartment!
I recommended this product.
Mark R
4 (9,999)

2021-09-14

Vancouver, WA

4 (9,999)
this microwave cooks faster and more evenly than any microwave i have owned. i also love the 4000 cfm exhaust fan since we have finicky fire detectors. i gave 4 stars because the inside light is too dim and it it is almost impossible to monitor the food while cooking. this will not be such a big deal once i get comfortable with the cooking consistency of this machine.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-09-16

Samsung Care

Thank you for the feedback. I can see how the light would be an inconvenience. Thank you for your review. ^Pat

lewfar
1 (9,999)

2021-06-23

Ohio

1 (9,999)
we have had this microwave two years and it stopped working. we thought we were upgrading to this product when we bought our samsung smooth top convection oven. we were wrong. our previous microwave was 8 years old and still working. we just want to keep with matching units. gave the old one to a friend and it is still working for them! i guess we go back to that brand.
Originally posted on Samsung US

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2021-06-23

Samsung Care

I completely understand where you are coming from. I'm sure this has been tough for you. Thank you for taking the time to share this with us. May I suggest reaching out to a service center? You can do that by using the link below. ^Pat https://www.samsung.com/us/support/service/locations/

hitek
2 (9,999)

2021-04-08

Oklahoma City, OK

2 (9,999)
i bought this in november 2019 and it has failed in april 2021. i was excited about this about product. but it started shorting out flipping my circuit breaker. it runs about 1 minute and flips. after the second attempt, i could smell an electrical scent. sad when you buy lots of samsung products and find one that is a lemon but only after the warranty has expired.

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-04-08

Samsung Care

This is very unfortunate you have to go through this. I respect you for bringing this to our attention about your microwave. I wish it was under better circumstances, however. The best course of action right now would be setting up a service repair. We can do it for you or you can do it by using the link below. ^Pat https://www.samsung.com/us/support/service/locations/

Kyle
1 (9,999)

2023-05-29

Port St. Lucie, FL

1 (9,999)
We have had the microwave for just over 1 year. Conveniently, 1 month after the warranty expired, the handle broke off. After reading reviews, I am not the only one who has had this issue. How does a manufacturer make a product that can barely last a year. We also had issues with the dishwasher, but at least that broke less than a year into ownership so it was covered.

Features

4 (9,999)

Performance

4 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-06-05

Samsung Customer Care

Kyle, let us help you get a replacement handle for your microwave. To check the availability and compatibility of your microwave's door handle, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Please check this link for the model number of the handle https://samsungparts.com/products/de94-04309a Should you need more assistance with your microwave handle, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145855240) to help our team pull up your information. Have a great day ^Camille

ForKitchen
4 (9,999)

2022-11-07

San Jose CA

4 (9,999)
[This review was collected as part of a promotion.] I bought this microwave as a replacement for another product from Samsung which died during warranty period. It does the job as advertised. My primary requirements were to have a microwave with higher cfm ven for my gas stove. This is perfect for that as it provides 400 cfm to vent out all smoke. Heats up the food and send a notification to my phone. Loving it till now
I recommended this product.

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)
Anonymous
5 (9,999)

2019-11-19

Los Angeles

5 (9,999)
[This review was collected as part of a promotion.] The microwave took just minutes to install and the family was able to use it straight away. As well as looking great, it wasn't difficult to figure out at all. Except for setting the clock, which did take a little extra to do. Cooks everything evenly and not too noisily. Love all the different settings on the panel as well. So it's a thumbs up from me and my family.
Response from Samsung:
2019-11-20

Samsung Cares

Excellent News! Your microwaves sleek design and quiet but, powerful performance is a wonderful addition to any kitchen, and glad you found that match with Samsung. Welcome to the Samsung family! ^Cat

lpell
1 (9,999)

2022-06-07

Fort Plain, NY

1 (9,999)
it has been a difficult purchase. the features are out-dated, in that they don't provide options for entering time on the time pad. more user friendly microwaves expect the # key you hit to be the time you want for cooking. this will be a microwave i keep but not one i will really like, and that is too bad. the tech in this is below samsung's leadership standard.

Features

3 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Response from Samsung:
2022-06-10

Samsung Care

Hi lpell, Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this microwave doesn't meet your needs in terms of technology or features. Your valuable feedback for this microwave will certainly help us improve on future products. I have shared the user manual link below. Please access the link and turn to pages 10 - 19 for all the function and features of the microwave that you may use and add to your cooking arsenal. https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144587062 Leo

Anonymous
1 (9,999)

2024-08-27

Charlotte, NC

1 (9,999)
Bought this in 2020. Has good features,good volume and looks good in the kitchen. About a year later the door latch stopped working. They have 1/8in of plastic holding heavy 2in spring. The parts that broke are part of the door itself and you have to replace the whole door for nearly the price of a new oven. Ended up fixing with some superglue and soda to reinforce the thin plastic. Come to 2023 magnetron is dead, replaced magnetron, new magnetron was a reasonable price. Today Aug 2024, another part of the door latch broke. This time it's the upper guide of the latch, same 1/8in plastic piece. Glued it, but I'd probably not going to hold. Prior to this I had GE over from the mid 90s, it lasted almost 30 years, it was made in South Korea and had Samsung magnetron in it. I really though that same would be of this Samsung model, but it's not good quality. If they re-engineer the door latch, I would give it more start.

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-08-28

SEA Care

Hello there, Thank you for your review. Rest assured that we are working to improve our products and services with the help of your reviews. We would love to hear more details and provide assistance with this matter on your microwave. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147482112) to help our team pull up your information when you message us. Thank you. -Kimberly

Wendy_thegoodwitch
5 (9,999)

2022-07-11

Spring, TX

5 (9,999)
[This review was collected as part of a promotion.] I love this microwave not only because it's beautiful, but it can do so much. This is my second over the range microwave from Samsung, and I have to say I loved them both, but this one is much more functional. You can lock buttons so little hands can't mess around, the timer is always handy when I'm cooking multiple dishes at once, plus did I say it's beautiful?
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
cneune
1 (9,999)

2023-02-20

new york

1 (9,999)
I have the same issue as many others posting here. The plastic tab for the door latch spring broke off. To replace the door will cost more than replacing the entire unit. Obviously a complete design defect on the part of Samsung for so many to have the same costly problem. I would not buy this unit again but might be stuck as it fits my current kitchen.

Features

4 (9,999)

Performance

4 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2023-02-24

Samsung Care

Hi cneune, Thank you for taking the time out of your busy schedule to write an honest review of your Samsung microwave. To better assist you and to collect more details, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145494006 to help our team pull up your information. Leo

Vicky88923C
1 (9,999)

2024-02-07

1 (9,999)
I bought this microwave a few months ago and it already died. Just stopped working one day. I've been in contact with Samsung's warranty/customer service department for about a month now and still don't have a working microwave. Really disappointed in the quality of the appliance and the lack of follow through on the customer service side of things as well.
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-02-09

Samsung Support Team

Hello, thank you for your review. We are here to help. Please contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks again, we look forward to hearing from you.

CW2023
1 (9,999)

2023-08-28

1 (9,999)
Mine started turning on by itself tonight at 8:28 pm. At 8 :42 I smelled electrical smoke. I unplugged it. I just took it out of the mount and put it outside so my family doesn't burn to death in a fire. I googled the make and model and these have been catching fire . Mine has a manufacturing date of July 2020. I will never buy a Samsung appliance again.
Response from Samsung:
2023-08-30

Customer care

Hi there, We would love to assist you with your appliance. Kindly provide us with more details about the microwave. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, please provide us with this reference number (1146222276) to help our team pull up your information. Have a great day, -Ernest-

User manual & downloads

User Manual

ver 1.0 | 3.47 MB

Sep 15. 2023

ENGLISH

Download

User Manual

ver 1.0 | 3.5 MB

Sep 15. 2023

FRENCH

Download

Installation Guide (Installation Manual)

ver 0.2 | 5.47 MB

Feb 23. 2022

ENGLISH, FRENCH
Download
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