Peace of mind today
Always with you throughout your mobile device journey, through every unexpected moment and new beginnings.
Here's what's covered
Physical malfunction & liquid resistance failure
Make up to two service requests for physical malfunction or liquid resistance failure every 12 month period.1
Mechanical malfunction or defects
If your device is experiencing a mechanical malfunction or defect, including battery failure, we'll repair it.2
Certified care
Samsung certified technicians will fix your device using genuine parts.
Failure to Locate
Make up to two replacement requests if you fail to locate your device using SmartThings Find per 12 month period.3,4,5
Battery replacement
We’ll replace your battery if it fails. 6
At home or abroad
Enjoy the benefits of Samsung Care+ at home or abroad. 7
2 Service Requests every 12 Months
If Device failure is due to physical malfunction or liquid resistance failure (including Screen-Only malfunction for smartphone devices), or SmartThings Find fails to locate Your Device, Samsung Care+ provides a maximum of two (2) service requests every 12 months.
Fast repair services
Get your device repaired quickly with Same-Day Walk-In Repair Service or Mail-In Repair Service.
Select your device to find out your coverage details6,7,8
How to buy Samsung Care+
You can purchase Samsung Care+ with your new Samsung Galaxy device or separately within a certain period. See details below.
1. Buy with your new purchase
You can buy Samsung Care+ with your new Galaxy device by visiting Samsung.com or purchasing from retailers. Visit Samsung.com for more details.
2. Buy within 60 days of your purchase
You can buy Samsung Care+ within 60 days of purchasing your Galaxy device through your device settings, on Samsung.com or the Samsung Care+ website. Go to Samsung Care+ website for more details.
3. Buy at Samsung Experience Stores
You can buy Samsung Care+ at Samsung Experience Stores either when purchasing your new Galaxy device or within 60 days of purchase (available in select stores). Search nearby Experience Stores.
Already a Samsung Care+ member? Sign in to view your plan.
How to claim your benefits?
Simply follow the steps below12
Step 1
Physical malfunction & liquid resistance failure happens
Make up to two service requests for physical malfunction or liquid resistance failure every 12 month period.1
Step 2
Submit a service Request
If you're a Samsung Care+ member, you can easily submit a claim online, by phone or at a service centre.
Step 3
Get quick repairs
Visit the nearest Samsung Customer Service for fast repairs, or request a professional to come to you.
Step 4
Pay easily with a discount
Enjoy a 50% discount on repairs applied on-site - no extra paperwork needed.
Contact us
To submit a service request, visit galaxycareplus.ca
For support and cancellations:
- Call: 1-800-SAMSUNG
- Text (SMS): WECARE(932-273)
- Live chat: www.samsung.com/ca/livechat
Frequently Asked Questions (FAQs)
The following FAQs provide general information about Samsung Care+ and Samsung Care+ Premium. For full information, please visit the following page: Samsung Care+
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1. What is Samsung Care+?Samsung Care+ is an extended protection plan that is supplementary to the manufacturer’s warranty and covers mechanical failures and battery issues beyond the standard warranty for eligible Samsung devices.
We offer two extended protection plans for eligible devices.
○ Standard: Covers mechanical failures, battery failure, and liquid resistance failure.
○ Premium: Adds coverage for SmartThings Find failure to find and may provide new replacement devices (vs. refurbished for Standard). -
2. Which devices are eligible for Samsung Care+?○ Eligible devices include Samsung smartphones, tablets, wearables, and hearables purchased new in Canada. Check the Samsung website for a full list of eligible devices.*
*Samsung Care+ for Home Appliances, TVs, and audio devices are covered under the extended warranty terms and conditions. Please see the link for more info Samsung Care+ (Home Appliances & TV/AV)
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3. When can I purchase Samsung Care+?You can purchase it at the time of device purchase or within 60 days of the purchase date. Click Here to check your eligibility.
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4. Is there a waiting period for coverage?○ If purchased within 60 days of the device purchase date, a 25-day waiting period following your Samsung Care+ purchase applies before you can request services.
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5. How long does Samsung Care+ coverage last?○ Coverage lasts for 12 months (1-Year Plan) or 24 months (2-Year Plan) from the device purchase date.
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6. What does Samsung Care+ cover?○ It covers mechanical malfunctions, battery failure, and liquid resistance failures beyond the manufacturer’s warranty.
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7. How many claims can I make?○ The plan allows a maximum of 2 service requests during its lifetime.
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8. Is there a service fee for repairs?○ Yes! Service fees vary by device tier and type of repair (e.g., screen-only or full service). See Samsung Care+ to view our terms and conditions for more details
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9. Does Samsung Care+ cover failure to find my device?○ No, it only covers physical malfunction, liquid resistance failure, and mechanical failures. Only Samsung Care+ Premium covers replacement if SmartThings Find fails to locate your device (with applicable service fee).
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10. Can I transfer my Samsung Care+ plan to someone else?○ Yes, the plan can be transferred to a new owner of the device at no additional cost. You muist call 1-877-699-1356 to transfer your device.
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11. How do I file a claim?● Visit galaxycareplus.ca or call 1-877-699-1356 to initiate a service request.
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12. What should I do before sending my device for repair?● Remove screen locks, deactivate activation locks, SIM Cards, and back up all data. The device will be reset during repair.
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13. Will my data be preserved during repairs?● No, the device will be reset to factory settings, resulting in permanent data loss. Back up your data before sending it for repair.
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14. Can I get expedited repair services?● Expedited walk-in repair services may be available at authorized centers, depending on your location.
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15. Can I cancel Samsung Care+?● Yes, you can cancel within 30 days of purchase for a full refund (if no claims were made). After 30 days, refunds may be prorated.
● Contact Samsung at 1-800-SAMSUNG (726-7864) or visit the retailer where you purchased the plan.* Cancellation process does not apply to Quebec customers.
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16. What is not covered by Samsung Care+?● Exclusions include lost/stolen devices, cosmetic damage, commercial use, unauthorized repairs, and issues covered by the manufacturer’s warranty.
“Additional exclusions apply. Please see www.samsung.com/ca/offer/samsung-care-plus/ for full terms and conditions.”
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17. What happens if my device is replaced?● If Samsung chooses to replace your device at its sole discretion, you will receive a refurbished Samsung device of like kind and quality, with coverage extending for the remaining term of the plan.*
* Colour of replacement device may vary.
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18. Does Premium cover failure to find my device?○ Yes, Premium covers replacement if SmartThings Find fails to locate your device (with applicable service fee).
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19. Are replacement devices new or refurbished?○ Standard: Refurbished.
○ Premium: May be new or refurbished at Samsung's discretion.“Replacement fee required”
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20. Which devices are excluded from Premium coverage?○ Premium excludes Galaxy Buds, Galaxy Ring and Galaxy Fit devices, while Standard covers more wearables.
To see a list of eligible devices, please visit https://www.samsung.com/ca/offer/samsung-care-plus
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21. Can Quebec residents purchase the Premium plan?○ No, Premium is unavailable to Quebec residents, while Standard is available nationwide.
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22. Does Premium include any extra services?○ Premium includes SmartThings Find support.
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23. Which plan is better for me?○ Premium is ideal for those concerned about failure to find the device, while Standard only covers repair coverage.
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24. Can I switch from Standard to Premium?○ No, plans must be selected at purchase or within 60 days of device purchase.
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25. Where can I compare pricing?○ Visit Samsung Care+ for plan costs by device tier.
- Device and screen images simulated for illustrative purposes.
- The service fee, plus applicable taxes, applies to all service requests, and is payable when you submit a service request. All service fees are based on your device's tier at the time you purchased the plan. For smartphones only: Screen-Only Service Fee of $39 applies to exterior screen malfunction or interior screen malfunction of the smartphone device. Full Service Fee as per Your Device Tier applies to mechanical malfunction or defect, physical malfunction or liquid resistance failure and is a different fee. For Screen-Only Service requests, if, upon inspection of Your Device, it is discovered that the malfunction is beyond screen-only, the Full Service Fee will apply and You will be charged the difference. For Galaxy Z Fold and Galaxy Z Flip devices, the Screen-Only Service Fee is limited to repair of one screen panel. If both the interior and exterior screens are malfunctioning, the Full Service Fee will apply.
- There are no limits for service requests due to mechanical malfunction or defects, provided they are not protected by the manufacturer’s warranty.
- Replacement Service Fee, plus applicable taxes, will apply to each service request related to failure to locate the Device. All replacement service fees are based on your device's tier at the time you purchased the plan.
- Samsung Care+ Premium is not available in Quebec
- If Device failure is due to physical malfunction or liquid intrusion resistance (including Screen-Only malfunction for smartphone devices), or if SmartThings Find fails to locate Your Device, Samsung Care+ Premium provides a maximum of two (2) service requests every 12 months
- There are no limits for service requests due to mechanical malfunction or defects, including battery failure, provided they are not protected by the manufacturer’s warranty.
- Services may be available outside of Canada on a limited basis and at Samsung's sole discretion.
- Please refer to approximate service fees at https://www.samsung.com/ca/support/Out-of-Warranty-Pricing/
- Samsung Care+ prices are subject to change without notice.
- Samsung Care+ coverage may vary by country, model and deductibles may apply.
- Samsung Care+ coverage, service type and promotion details may vary by country/region and deductible (service fee) may apply. To be eligible for Samsung Care+ promotion benefit, registration may be required.
- Samsung Care+ Premium is only available for smartphones, tablets and wearables (excluding Galaxy Ring and Galaxy Fit devices).
