36" Counter-Depth French Door Refrigerator with Twin Cooling Plus™

Black 22.6 cu.ft.
RF23R6201SG/AA

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36" Counter-Depth French Door Refrigerator with Twin Cooling Plus™
Black 22.6 cu.ft.

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Highlights

Twin Cooling Plus™

Twin Cooling Plus™

Fingerprint Resistant

Fingerprint Resistant

Ice Max

Ice Max

Features

Twin Cooling Plus™

Twin Cooling Plus™ optimizes the temperature and humidity in the fridge and freezer with and independent cooling system. It preserves food in the optimal conditions and protects its original flavour and aroma by preventing odours from mixing.

Modern Look Design

Enjoy a sleek and simple design. The sleek edge doors have a sophisticated and timeless style that is accentuated by a minimalist ice and water dispenser and New Edge Handles. These elements blend seamlessly and harmoniously with any kitchen interior.

Fingerprint-Resistant Stainless Steel

Its fingerprint-resistant coating prevents it from being covered in smudges.

CoolSelect Pantry™

Enjoy the ultimate in storage flexibility. With a touch, you can store various foods and drinks at an optimal temperature in the CoolSelect Pantry™. It has 3 temperature settings that are ideal for keeping beverage cool, protecting the taste and texture of deli food, and chilling wine.

CoolSelect Pantry™

Enjoy the ultimate in storage flexibility. With a touch, you can store various foods and drinks at an optimal temperature in the CoolSelect Pantry™. It has 3 temperature settings that are ideal for keeping beverage cool, protecting the taste and texture of deli food, and chilling wine.

CoolSelect Pantry™

Enjoy the ultimate in storage flexibility. With a touch, you can store various foods and drinks at an optimal temperature in the CoolSelect Pantry™. It has 3 temperature settings that are ideal for keeping beverage cool, protecting the taste and texture of deli food, and chilling wine.

Ice Max

Get more ice super fast* and keep your freezer looking neat. While Ice Max's slim and compact design provides more storage space, it can still produce up to 5.2lbs (2.4kg) of ice a day and store up to 2.7lbs (1.3kg) of ice.

* Based on internal testing compared with conventional Samsung model. Samsung RF23R6201: ice storage up to 2.7lbs (1.3kg) / ice making capacity per day up to 5.2lbs (2.4kg).

* Based on internal testing compared with conventional Samsung model. Samsung RF23R6201: ice storage up to 2.7lbs (1.3kg) / ice making capacity per day up to 5.2lbs (2.4kg).

EZ-Open™ Handle

This specially designed handle allows for easy opening and closing of a fully loaded freezer, containing a filtered ice maker. The low-profile handle design lifts up and glides out the drawer effortlessly.

Built-In Wi-Fi

Monitor your refrigerator at your convenience. With the embedded Wi-Fi, you can control it using SmartThings App on your smartphone*. Easily check the temperature, get alerts if the door is left open and even read or write memos.

* Available on Android and iOS devices. A Wi-Fi connection is required.

Digital Inverter Compressor

The Digital Inverter Compressor automatically adjusts its speed in response to cooling demand across 7 levels. As a result, it’s quieter and uses up to 50% less power.

Specifications

  • Cooling Type

    Twin Cooling Plus

  • Net Weight (kg)

    127 

  • Net for Freezer (cu.ft)

    6.9 

  • Net Total (cu.ft)

    22.6 

  • Net Total

    22.6 

  • Net for Freezer

    6.9 

  • Net for Fridge

    15.7 

  • Net Dimension (WxHxD)

    35 6/8 x 70 x 31 

  • Net Width (inch)

    35 6/8 

  • Net Case Height with Hinge

    70 

  • Net Case Height without Hinge

    68 7/8 

  • Net Depth with Door Handle

    31 

  • Net Depth without Door Handle

    28 1/2 

  • Packing Dimension (WxHxD)

    38 1/4 x 76 x 31 2/8 

  • Net Weight (kg)

    127 

  • Packing Weight (kg)

    136 

  • 20/40/40H (Container)

    30(40ft)

  • Cooling Type

    Twin Cooling Plus

  • CoolSelect Pantry

    Yes

  • Humidity Control (Vegetable&Fruit Drawer)

    Yes

  • Number of Shelf (Total)

    5 EA

  • Number of Shelf (Slide Out)

    1 EA

  • Number of Shelf (Foldable)

    1 EA

  • Gallon Door Storage

    3 EA

  • Number of Vegetable&Fruit Drawer

    2 EA

  • Number of Door Pocket

    6 EA

  • Icemaker

    Yes

  • Interior LED Light

    LED

  • Interior LED Light

    LED

  • Freezer Divider

    Yes

  • Door Alarm

    Yes

  • Refrigerant

    R600a

  • Tactile, Electronic Control

    Electronic Control

  • Door Type

    FDR

  • Dispenser with Water Filter

    Yes

  • Display Type

    Digital

  • Door Handle

    New Flat Handle

  • Colour

    Black stainless steel

  • Dispenser Type

    Automatic Ice Maker

  • Energy Consumption

    699 kWh/year

  • ENERGY STAR® Certification

    Yes

  • Counter Depth

    Yes

Reviews

36" Counter-Depth French Door Refrigerator with Twin Cooling Plus™

3.8

Recommended by 69% of customers.

Write a review
5.0 52%
4.0 18%
3.0 7%
2.0 6%
1.0 19%
Features 4.0
Performance 3.8
Design 3.9
Value 3.7
AI review summary
  • This refrigerator offers a spacious interior with adjustable shelves and a sleek stainless steel finish.
  • Customers appreciate its counter-depth design, large freezer capacity, and smart features like WiFi connectivity and temperature controls.
  • However, many have reported issues with the ice maker frequently freezing up or malfunctioning, as well as water leaks from the dispenser and difficulty cleaning certain areas.
  • While the cooling performance and storage capacity are generally good, the reliability of the ice maker feature is a significant concern for many buyers.
AI-generated from customer ratings & reviews, and may include incentivized reviews.

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299 Reviews

Honeybadger
4 (9,999)

2021-12-08

4 (9,999)
I bought this fridge 2 months ago. I don't know what all the horrible reviews are about - it works fine! The only complaints I have are oversights on my part. The biggest would be the fact that there doesn't seem to be any way to dump the ice bucket. If I want to fill a cooler I'll have to stand at the dispenser forever. I'm also surprised a big fancy fridge like this doesn't have a convenient butter tray or egg tray.
[D] Alternative Text [D] Alternative Text
I recommended this product.
Helpful?
Originally posted on 36" Counter-Depth French Door Refrigerator with Twin Cooling Plus™(RF23R6201SR_AA)

Features

4 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2021-12-08

Operations

Thank you, Honeybadger! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung French Door Refrigerator.. 

Home2
1 (9,999)

2020-03-02

1 (9,999)
Do not buy this fridge or any other Samsung household appliances!! If I could I would give this fridge zero stars. The coils in the back of this fridge freeze up so bad that the ice builds up and starts hitting the fan until eventually the fan stops turning all together and our food starts to spoil. It is difficult to know when the temperature of the food starts to change because the temperature reading on the fridge stays the same. We had to find out the hard way when our child got sick because the food was not at the proper temperature. This started before the fridge was one year old and now we have to empty our fridge once per moth to defrost it and constantly monitor our food temps so our family stays safe! We do not keep our fridge very full so this does not make a difference. We will never buy Samsung products again. Samsung appliances came with our new build and we have already had to replace the dishwasher and now the fridge.
[D] Alternative Text [D] Alternative Text
Helpful?
Originally posted on 36" Counter-Depth French Door Refrigerator with Twin Cooling Plus™(RF23R6201SR_AA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Addyrae
5 (9,999)

2019-09-01

5 (9,999)
Samsung 23 cu. ft. French-Door Counter Depth Refrigerator. The stainless steel fingerprint resistant finish is beautiful and the counter depth design saves valuable space in my small kitchen. Even with the reduced depth, there is a surprisingly large amount of room in the refrigerator. The ice dispenser takes up very little space, and provides easy access to filtered crushed or cube ice and cold water from the outside. There’s a lot of really good features, including Samsung SmartThings allows you monitor and control your fridge on the go, bright LED Lighting, digital climate controls, humidity controlled crisper, and dual evaporated cooling system control. The fresh food compartment is very well laid out, with spill-proof shelves, cool select zone drawer keeps beverages extra cold and two crisper drawers.There’s also multiple compartments on the side doors that easily accommodates gallon size milk, juice cartons and condiments. The digital inverter compressor motor and ice maker are also very quiet, which is very nice when it’s located near living spaces. The freezer compartment has adequate space for most families. Highly recommended for small kitchens where space is a premium.
[D] Alternative Text [D] Alternative Text
I recommended this product.
Helpful?
Originally posted on 36" Counter-Depth French Door Refrigerator with Twin Cooling Plus™(RF23R6201SR_AA)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2020-06-03

DA

Addyrae, Thank you for your detailed review of your fridge. We are happy you are enjoying the many features of the unit. Your feedback has been shared with our team and thank you again.

Mama Bear
1 (9,999)

2023-06-12

Lake Forest, CA

1 (9,999)
I've had this fridge since Dec 2021 and while the fridge is big enough, the issues I've encountered have left me unwilling to consider Samsung in the future. Starting off with the ice sheet/water flooding under the crisper drawer due to a design flaw (heat clip not long enough). When there is an ice sheet, the drawer gets frozen shut... that's how I know it's time to de-ice it. Shelf depth where the water dispenser is is horrendous. Basically 1-2 shelves can only be used with thin bottles. Adjustable shelf has a bar that blocks being able to use the back of the shelf just below it unless it is something pretty flat then that gets "lost" back there.

Features

3 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-06-20

Samsung Customer Care

Hi there, Let me get you some steps to get the fridge on track. Here are some links to prevent the water from pooling below the drawer and stop it from freezing the drawers shut. Please see the step-by-step guide, watch the full video, and see the hyperlinks for additional details. Water leaks in a Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas A sheet of ice forms in the refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001857/ To help maximize the space of the fridge, here is a link to help you. Tips for an organized Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00084845/ Should you need more assistance with the leak from the fridge, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145917149) to help our team gather your information. Have a great day. ^Charles

JayneLee
3 (9,999)

2023-02-19

3 (9,999)
We bought this refrigerator about 6 months ago. Delivery was a fair nightmare, arriving 3 weeks after promised date. Once received and set up, we have found that to get the refrigerator to cool to 40 degrees we have to set it at 34 degrees. We monitor this constantly, as we have found the refrigerator sometimes warms up to almost 50 degrees. Same situation with freezer. If we stay on top of temperature, refrigerator does its job. On top of all that, we have never been able to register the product because the Samsung website does not allow us to sign in to our account (having tried to do this occasionally over the course of 6 months).

Features

3 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Response from Samsung:
2023-02-21

SEA Care

We appreciate you expressing your review on your refrigerator not cooling, JayneLee. Let's move on to getting the fridge back on track. If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. Please see these links for details. Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Refrigerator, Freezer, or FlexZone is not cooling enough https://www.samsung.com/us/support/troubleshooting/TSG01001029/ What to do if your refrigerator is not cooling | Samsung US https://www.youtube.com/watch?v=ogwmuhLH4G4 My Samsung refrigerator is not cool enough | Samsung US https://www.youtube.com/watch?v=FiAGtKdGHPA What temperature should I set my Samsung refrigerator to? https://www.samsung.com/us/support/answer/ANS00080450/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. ^Camille

UncleLui
3 (9,999)

2023-09-02

Centreville, VA

3 (9,999)
Very effective refrigerator with flexible organization of the shelves because one can move them around based on personal preference. Cools very well and has a fast freeze or chill (depending on your need of a freezer or refrigerator. However, the icemaker is very inefficient and can't produce enough ice. Also in 2 years, it has broken down twice, to the point I am considering another brand to replace the fridge as it is not producing ice at all. If it had a better icemaker it would be a killer unit. I took away 2 stars because of the icemaker issue only. Otherwise, I would have given it 5 stars. Just to make sure I am commenting on model RF28R6201SR/aa

Features

5 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Response from Samsung:
2023-09-04

SEA Care

We truly care about your fridge-related experiences. Let's take care of your ice maker, UncleLui. Kindly browse through the link below to help you rectify the ice maker's performance. Please watch the YouTube video and click the hyperlink about "Leveling the refrigerator" for additional information. Ice maker is making some ice, but not enough: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough Should you need further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146239156, to help our team pull up your information. Have a great day! ^Chrystel

Janjan
1 (9,999)

2020-08-24

1 (9,999)
Who ever design this obviously doesn’t care to ever clean it. Yes, it keeps your food cold, but its so difficult To remove shelves. The freezer is giant, but the drawer but I can hardly put a1/2 gallon ice cream in the freeze without opening the fridg doors. THe door with the ice maker and water is a joke. My last fridg (Maytag) had the water inside and the ice in the freezer... I wish I got another one like that. I’m currently trying to put the big bottom drawer back and and can’t figure it out. Seriously crappy design and shame on me for not doing more research. Next time I’ll take the dang thing apart before buying it.
Helpful?
Originally posted on 36" Counter-Depth French Door Refrigerator with Twin Cooling Plus™(RF23R6201SR_AA)

Features

3 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-08-25

DA

Hello Janjan, thank you for your review. We sincerely appreciate your feedback and will share this with our team. Thanks again.

Mark
3 (9,999)

2021-01-10

Council Bluffs IA

3 (9,999)
overall, the fridge works. purchased on dec 9th, installed on jan 5th. first issue -attempting to adjust freezer/fridge temp. manual doesn't explain panel lock/unlock procedures well. second wifi set-up fails at 39% asks for wifi password, enter the one given to me by smartthings, gives authentication error. started with chat support, completed entire trouble tree checklist, all failed, then referred to a "live person" via phone, did all the steps again all failed i now have a ticket for "expert" to call me in 7-11 business days to assist me with my issue. really frustrating. will update as the situation unfolds...

Features

3 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Response from Samsung:
2021-01-11

Samsung Care

Thanks for leaving a review, Mark! Your opinion matters to us. This seems like something we should look into, hopefully, our product expert will be able to resolve this for you. ^Pat

ShopAHolic
5 (9,999)

2020-09-03

Phoenix, AZ

5 (9,999)
[This review was collected as part of a promotion.] I have had the fridge for 3 months now and it has some pretty cool features. When connected to the Smart Things App you know if you or the kids left the door open amongst other things. There is a good deal of space in the refrigerator and a sliding shelf when you need additional room. The only bad thing is it's a bit difficult to figure out when you first receive it. Mine arrived in demo mode and not even the delivery guy realized that. It took almost an hour to figure out how to turn it on. The operation manual is not the simplest. There are also a few features on the control panel that are redundant. Overall the unit is really pretty and definitely functional.
I recommended this product.

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Inalem999
5 (9,999)

2019-09-23

Chicago

5 (9,999)
[This review was collected as part of a promotion.] I just cannot get over how amazing this refrigerator is! First, the color "Tuscan Stainless" is STUNNING! Matches with all of our decor! As you open the double doors, be prepared to be amazed at how roomy it is inside! There is literally a spot for everything! I love that the icemaker does not dispense water or ice while the doors are open! Makes wiping it down/cleaning it up a breeze! The freezer is a little deceiving. I truly thought we might struggle with organization, being used to a side by side model before. I was COMPLETELY wrong. So spacious, and yet so easy to see everything that is inside! Highly recommend!
Response from Samsung:
2019-09-25

Samsung Cares

A thing of beauty is a joy forever! We are thrilled to know the sleek design of your new fridge has added a little something special to your kitchen. Welcome to the Samsung Experience! ^Cat

Joel
4 (9,999)

2022-03-15

Pittsburgh, PA

4 (9,999)
i have had this refrigerator for about 8 months now and have been mostly pleased with it - the ice and water functions work well and it keeps everything at the correct temperature. it does a great job of managing space and has lots of interior room for the size. however, the crisper drawers are not sealed and watertight! there is a small gap at the front bottom of the crisper drawers that allow liquid and small particles to pass into that can't be reached with any type of cleaning utensil! i have never had crisper drawers that aren't water tight before! it is a poor design that could easily allow mold or bacteria to grow easily in a spot that could be out of sight.
I recommended this product.

Features

4 (9,999)

Performance

5 (9,999)

Design

2 (9,999)

Value

3 (9,999)
Garg
4 (9,999)

2020-11-11

Hilliard OH

4 (9,999)
it was supposed to be the best fridge in all the lowest priced french door models. like twin cooling, large space in freezer and fridge, led lights, three temperature regions etc. my fridge came with a few defects. 1. the middle shield between two doors come in the way and bumps into right door. i have to use my other hand to push it in., i went to store and found the other fridges middle shield has some kind of spring action which makes it stay in the right place and so it does not bump at all. 2. specs say that there is a bin in the freezer (just as an ice bin in many fridges) but bin did not show up in the fridge packing. 3. it makes loud knocking noice in the night.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
RachaelB
1 (9,999)

2023-08-23

1 (9,999)
I bought this refrigerator in November 2020. Less than 3 years, I had the ice machine replaced. Less than a year of the replacement, the ice machine is broken again. The magnetic piece that connects the doors when closed is broken. The shelves are cheaply made. I've had 3 shelves to break. To replace the shelves are extremely expensive. It seems like it's made with very cheap plastic that easily breaks. Worst refrigerator I had and repairs are extremely expensive. The only reason I haven't replaced it is because the color matches the rest of my appliances. DO NOT BUY, IT'S NOT WORTH IT TO HAVE THE UNIQUE COLOR.
Response from Samsung:
2023-08-28

Customer care

Hi RachaelB, We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, please provide us with this reference number (1146208305) to help our team pull up your information. Have a great day, -Ernest-

Ms M
4 (9,999)

2021-06-26

4 (9,999)
i am happy to say im glad i went with french doors, the added space is great and i love the pull out drawer freezer, so much easier to find things. there are a few features that i would change: the pantry drawer is great but you have to open both doors to pull it open as it runs the full width of fridge. i didnt choose separate middle drawer as i didnt want to lose freezer space. also the shelving on the door that contains the ice dispenser is so small that not much will fit in it. finally, while it has “smart features” they require your date of birth in the app which seemed unnecessary so i didn’t activate.
I recommended this product.

Features

3 (9,999)

Performance

5 (9,999)

Design

3 (9,999)

Value

5 (9,999)
Anonymous
4 (9,999)

2022-07-31

Chula Vista, CA

4 (9,999)
so most of my refrigerator i love. however, the main feature i wanted it for was the ice maker has no difference between crushed and cubed. it ends up making a huge mess all over my floor. needless to say i finally had time to do a warranty claim only to find out it goes off of purchase date. put a damper on my parade because i lost out on service because of the 30 days i didn’t have the refrigerator. things i love. sleek design. cold temp. although mine will not adjust for the life of me. no fingerprints is a plus. and it holds milk on the door. overall i love how organized i can make things. just disappointed how the warranty policy is too. it should go on the delivery date.
I recommended this product.

Features

5 (9,999)

Performance

3 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Danny
4 (9,999)

2022-03-11

4 (9,999)
love the look, counter depth, interior space, led lighting, quiet, efficient ice maker--all positives. the learning curve in storing has taken time. this replaced a side by side so have struggled a bit. the shelves are reasonably adjustable but still working on figuring some of that out. here are the issues: the door shelves that wrap around the ice maker are virtually useless. control by an app? why? useless. finally, and most important, i did not realize that the water filter could not be replaced without shutting off the water. the 16 year old unit i replaced did not require that. a huge disappointment.

Features

3 (9,999)

Performance

5 (9,999)

Design

2 (9,999)

Value

4 (9,999)
VEdmons
1 (9,999)

2020-07-17

1 (9,999)
We purchased in December 2019 with a full package of Samsung appliance, none of which are great. So disappointed. Ice maker does not work properly. Door does not always close properly for both fridge and freezer. Door dents very easily. Never had any of these issues with my prior Kitchen Aid. Will never buy Samsung again.
Helpful?
Originally posted on 36" Counter-Depth French Door Refrigerator with Twin Cooling Plus™(RF23R6201SR_AA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-08-05

DA

Hello Vedmons thank you for your review and sharing your feedback with us. We would like to look into this for you. Please contact us at 1-800-SAMSUNG or via live chat on our website (www.samsung.com/ca/support).

Brian
1 (9,999)

2022-04-25

1 (9,999)
aside from samsung's pathetic ux design for their desktop site (mobile site is all but unusable), their advertisement for products like this one use all the same images as their higher tier models. the filters for filtering products based on features doesn't work and even if it did most of them are covered up by the "experts online" popup. so after i was given a refund for a defective and no longer produced product i was told this unit was it's equivalent. everything was identical (including the still leaking water dispenser) but it doesn't have the 2nd ice maker which was an important feature to me.

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-07-15

Samsung Care

Hi Brian, Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator not working properly. We understand it is essential to have a working ice maker to prevent us from having to stock up on Ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future. For future reference, I highly recommend visiting these links for basic troubleshooting steps: https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/ Replacement filter doesn't fit in your refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01109722/ Water leaks in a refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001852/ You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime. https://www.youtube.com/watch?v=vWp2bnE3uhQ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RF28R6201SR/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144698592 Thank you for choosing Samsung. Have a great day. -Trisha-

KSmyth
1 (9,999)

2023-04-11

1 (9,999)
I’ve had this fridge for 1.5 years - just past their warranty period and the fridge is leaking water under the ice tray. I paid $100 for the authorized Samsung repair person to tell me that the freezer damper has failed, a new control board is needed, among other parts. It will cost $890 plus tax to fix- for a fridge that is 1.5 years old! Samsung did not help at all and will not stand by their product- basically short of hanging up on me- they expect their products will only last 1 year and after that it’s garbage and too bad for you. Please don’t let this happen to you and purchase something else.
Helpful?
Originally posted on 36" Counter-Depth French Door Refrigerator with Twin Cooling Plus™(RF23R6201SR_AA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-04-12

Operations

Hi there, thank you for reaching out. We're here to help. Could you please tell us more about the situation? Get in touch at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) 

Unhappy in Alberta
1 (9,999)

2022-11-09

1 (9,999)
Water dispenser would not shut off. We tried to get support online and the wait was over six hours. We phoned the 1-800 number. They told me that since the product was 14 months old that it was now my responsibility to repair it. 14 months!!! You pay approximately $2,000 and the product begins to fall apart after 14 months. This is complete garbage. The only help they offered was a phone number for a repair man that I would have to pay for. The faulty product created a lot of water damage. We had to turn the water off to the fridge and now not use that feature at all (keep the water valve shut off). Seems like a problem with their design or poor quality parts. Do not buy.
Helpful?
Originally posted on 36" Counter-Depth French Door Refrigerator with Twin Cooling Plus™(RF23R6201SR_AA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-11-09

Operations

Hi, thank you for your detailed feedback. We are sorry to hear you're disappointed with our service process, and we do apologize for any inconvenience caused in relation to this. We truly hope your next experience is a better one, and we'll be sure to share your feedback with our teams, so we can continually improve our products, services, and processes.

Anonymous
2 (9,999)

2022-10-06

New Orleans

2 (9,999)
our ice maker was always extremely slow even when we first received the fridge. it wasn't that it wasn't making ice, it was just slow dispensing. this was fine. however, now the ice machine is frozen. it does not dispense. it is useless. i've removed the ice numerous time and it just refreezes within a few days. i've tried everything to prevent this from happening, but it does. even when we left for a week without touching the fridge, we came home to a frozen ice machine. please help if anyone knows what to do. it's a constant inconvenience and a feature we purchased the fridge for...

Features

2 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Response from Samsung:
2022-10-06

SEA Care

Hi Nicholas L Elefante, We appreciate your review of your overall experience with the ice maker of your Samsung refrigerator, and we'll be glad to look into this for you by providing a link to a troubleshooting guide. The ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ To better assist you and to collect more details, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (75695153) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

riv2er
5 (9,999)

2019-09-16

Cicero

5 (9,999)
[This review was collected as part of a promotion.] I wanna start off by saying how much I am in love with my new refrigerator. The color which is Tuscan is beautiful, you can’t tell from the photo but it sometimes looks gray and sometimes it looks brown, I love it. I am an avid Samsung fan and have televisions that are Samsung this refrigerator totally exceeded my expectations it is very roomy everything is easy to get to and I like the fact that I am able to control the temperature and it has an alarm to alert you if the door was left open. That was an issue I had on my previous one where the door would always be left open and I would find out a little too late so that is really a very neat feature I would totally recommend this refrigerator I love it
Response from Samsung:
2019-09-23

Samsung Cares

Excellent News! Your new refrigerators sleek design and ample storage space is a wonderful addition to any kitchen, and glad you found that in our fridge. Thank you for being a loyal Samsung customer! ^Cat

ccardegu
5 (9,999)

2019-10-22

Indian Orchard

5 (9,999)
[This review was collected as part of a promotion.] I am in love with this fridge as its huge and has great features. I like how the storage is huge, in both compartments, the fridge, and the freezer and love the deli tray as that where ham, cheese, and small things go. The only thing I do not like about this fridge as the french doors don't close on their own and I have to press the doors hard to shut it. But, at least there is an alarm when the doors are not properly shut so you know they didn't shut properly. I wish the door had more storage to keep bottles and condiments. There is not much place for high containers or packages on the inside shelves. Overall, I love the product as it fulfills its purpose of a huge fridge and has lovely features to use.
Response from Samsung:
2019-10-24

Samsung Cares

Everyone wants his or her appliance to be spacious and innovative, and glad you have found that in your new Samsung fridge. Welcome to the Samsung Experience! ^Cat

Niurou
4 (9,999)

2020-10-10

4 (9,999)
I like the fridge, but there is one problem so far. The push plate where you get your water and ice is so easy to scratch. I got my fridge yesterday, and one day later there is so many scrathes on it already? We only use glass cups, but imagine if we use metal cups?
[D] Alternative Text [D] Alternative Text
I recommended this product.
Helpful?
Originally posted on 36" Counter-Depth French Door Refrigerator with Twin Cooling Plus™(RF23R6201SR_AA)

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2021-01-05

DA

Hello Niurou, thank you for letting us know about the issue you are experiencing with your refrigerator. We would like to assist you with resolving your issue, so please reach out to us at 1-800-SAMSUNG(726-7864) or via live chat on our website (www.samsung.com/ca/support) so we can discuss this further. Thanks again, we look forward to hearing from you.

Greg
1 (9,999)

2021-02-03

Appleton, WI

1 (9,999)
The water dispenser on the front of the fridge drips and will accumulate water on the tray when not in use. Since the tray is mostly a flat service, the water starts running down the front of the fridge. I have had 3 service tickets from Samsung to repair the fridge. First time the tech replaced the valve for the water line on top of the door which did not work. The second time he replaced the entire water system, which did not work. The third time they noted “no defect found” on the service report said there was nothing more they could do; but the fridge still drips... I am disappointed that the fridge still leaks and Samsung is washing their hands of the situation. I would not recommend this fridge.

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-02-04

Samsung Care

It's possible there is some built-up frost or maybe condensation around the dispenser. Try whipping away water that may be at the dispenser or ice maker. ^Pat

San Diego
2 (9,999)

2020-09-03

San Diego, CA

2 (9,999)
my favorite feature is the counter depth. for a family of four the ice maker output is not sufficient. the ice maker bucket when full is less than 2 quarts, if you deplete the bucket it seems to have to reset and has taken 24-48 hours to start making ice again. the water line has frozen twice since we installed 7 months ago (never had that issue with previous ice maker). the drawer inside the freezer is incredibly difficult to slide back n forth and is impossible for our kids to move. waited a long time to make this purchase and am really disappointed in samsung's quality.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2020-09-04

Samsung Care

We definitely appreciate you bringing this to our attention. We certainly will use this information to help us in our everlasting efforts to improve the overall customer experience. ^Pat

wubba
5 (9,999)

2019-10-22

White Hall

5 (9,999)
[This review was collected as part of a promotion.] We entertain often and this fridge has been a lifesaver. I love the large capacity and the ice maker that can actually keep up with my families demands. Delivery was easy. They were going to install it for us but we weren't ready just yet so my husband and I did it ourselves. Putting it together was a cinch. If I had to find something negative to say, i think my only complaint would be that I wish the shelf for the water was a little deeper. The cup and the water spout could definitely align better. Otherwise the versatility of this fridge is awesome. I can move shelves if I need space for larger items, or pull them back out if I need more room for smaller items. Overall I would definitely recommend this fridge.
Response from Samsung:
2019-10-24

Samsung Cares

We appreciate the feedback you provided about your fridge. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a part of the Samsung family! ^Cat

Damien
5 (9,999)

2020-08-27

Wisconsin

5 (9,999)
[This review was collected as part of a promotion.] Bought this several months ago and we are in love. Our last fridge was smaller and was a side by side. We figured we needed more space. Well space is what we got! With the bifold refridgerator doors and pull out drawer freezer, we found ourselves with an abundance of space! The ice maker and filtered water works flawlessly! Love the fact it has an alarm timer for the doors. Lets us know when our children fail to close the door! The lock on the water is so nice too! We dont have to worry about the kids carelessly making a mess with water like they did on our last fridge!
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Scoobi
3 (9,999)

2021-10-09

3 (9,999)
we love the dark stainless on the fridge, it does nit show smudges or fingerprints, it us great. inside set-up is like most other 3 door fridges but the trays on the side of the ice maker are mostly useless. one of the trays is only 1.5” wide and not much fits in that. also, the ice maker is terrible. it fills up with ice and when you try to get ice thru the door, it pops out of place inside the fridge and it will not deliver ice so we end up opening the door and just getting ice the old fashioned way. really wish we had gone with the ice maker in the freezer section cause tye current ice maker takes up shelf space and tge thru the door ice system is unreliable. ilike the samsung product but would not buy this model again.

Features

4 (9,999)

Performance

4 (9,999)

Design

2 (9,999)

Value

3 (9,999)
Response from Samsung:
2021-10-11

Samsung Care

Thank you for sharing how you feel about your French Door refrigerator. I can only imagine how difficult this must be for you to go through. We appreciate your review and for providing your feedback. If there is anything we can do to help. Please contact us by using the information below for assistance. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143779757

Chris
2 (9,999)

2020-12-16

Boston, MA

2 (9,999)
i purchased the refrigerator about almost three years ago. for the first two years it worked very well. just outside of two years, water started dripping from the ice maker. after time this got worse and the entire ice maker froze solid. i defrosted the ice maker but the problem continued over several months. after reading that this is a common problem online, i reached out samsung support who said we were out of warranty period. i subsequently replaced the ice maker unit myself but the problem continues to persist even though this is known issue with this unit.

Features

4 (9,999)

Performance

2 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-12-17

Samsung Care

I completely understand your concern and see where you are coming from. I have some troubleshooting steps that may help resolve your dilemma. Take a look at the link below. Thank you for being a Samsung Customer. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01109344/

DONTBUY
1 (9,999)

2019-12-14

1 (9,999)
I bought my Samsung French door refrigerator 4 years ago, had problems with it after 1 year, the ice maker broke after the warranty expired, now the fridge must be defrosted every 3 weeks. Both the problems are known to Samsung, and they will do nothing about them. There is currently a class action lawsuit in the U.S.
Helpful?
Originally posted on 36" Counter-Depth French Door Refrigerator with Twin Cooling Plus™(RF23R6201SR_AA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
grandmakjo
5 (9,999)

2020-10-02

Oregon

5 (9,999)
[This review was collected as part of a promotion.] A few of the things I like about this refrigerator/freezer is the water/ice in the door. We use it daily. It has cubed and crushed ice. The shelves are adjustable and that comes in very handy when you have something tall. It took a little bit to figure out how to fit things on the shelves and not waste space. After you get that figured out it works very well. The freezer is larger than most bottom freezers. It would be nice if the top shelve in the freezer would pull out a little further. I really like this Refrigerator/Freezer, I'm very glad I got it.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Squam
2 (9,999)

2020-12-16

Ashland, NH

2 (9,999)
the freezer does not work unless the "power freeze" option is turned on. if the "power freeze" option stayed on it would not be that big of an issue but the "power freeze" option turns itself off so you need to constantly check the "power freeze" option to make sure items in the freezer do not melt. also, there is lighting bolt symbol that is lit under the minus sigh of the freezer temperature but cannot find that symbol in the manual to see why the lighting bolt symbol is lit. the ice maker does not make hard ice. the ice comes out white and soft.

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Response from Samsung:
2020-12-17

Samsung Care

I'm sure someone over at our Social Media team would be able to locate the information on this icon. Head over to the link for assistance. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1142747582

Pickle
4 (9,999)

2020-07-25

4 (9,999)
have had this fridge for about a month now. I can see almost everything inside at a glance when I open the doors. Things would get lost in my old side by side. The bottom freezer is surprisingly roomy and efficient. I especially like the Samsung ap since I have a habit of not fully closing the door or drawer from time to time. Yay! My phone warns me to close it!! The only thing I don't like about this fridge is the ice maker. The ice cubes are very slow to drop and it requires a little patience. Overall I am very pleased with my purchase.
I recommended this product.

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Victor771
5 (9,999)

2019-10-22

Compton

5 (9,999)
[This review was collected as part of a promotion.] I love my new Samsung refrigerator so much! Has everything I wanted and more Fingerprint resistant This make cleaning so easy the surface is very smooth and the material is resistant and beautiful Water dispenser Installation was a breeze and the water filter provided is really good, when is time to replace I am getting the exact same one Coolselect pantry Very convenient to put my favorite snack and being able to keep them at a convenient temperature Spacious The overall design makes this one of the most space efficient fridges out there Smart I connected it to my smarthings app and it notifies me when someone forgets to close the door I think I made the right decision upgrading to this fridge, made my life in the kitchen a lot easier
Response from Samsung:
2019-10-24

Samsung Cares

A perfect match is sometimes hard to find, but glad that you have found your match with Samsung’s French Door Fridge and its innovative features that make life easier. Welcome to the Samsung family. ^Cat

Disappointed Customer
3 (9,999)

2020-09-23

San Diego, Ca

3 (9,999)
the shelf in the freezer door didnt come with the freezer. when we called we were told it was removed from the item. they used to come with them but no longer. the freezer still has the side notches for the drawer but it is not included. absolutely ridiculous. also the photos online show that there is an ice tray in the freezer but when asked for that, again were told it is no longer included! almost everything we own is samsung. that might change. spend thousands of dollars on a refrigerator and the freezer shelf isnt included is absurd!

Features

3 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2020-09-24

Samsung Care

I understand where you are coming from and we appreciate you bringing this to our attention. We would like to apologize for the confusion. We will build off this experience to help reach our customers' expectations. ^Pat

Alen
1 (9,999)

2020-12-23

1 (9,999)
i don't even know where to start with this thing... the color: not that noticeable in person, online it is far more red. guests think i am lying or colorblind when i tell them the appliances are supposed to have a reddish tint to them. i understand why stores don't have tuscan stainless ice max ice maker: worked from january 2020 to about april 2020, then as it started getting warmer in new england the efficiency of the ice maker went way down, unless the ice maker was broken. advertised to hold lots of ice, but the fine print should say that it will only do that in winter time, some of the time. do yourself a favor, buy another brand and spend less money. they can't even make proper fitting water filters...huge disappointment in a nutshell.

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-12-24

Samsung Care

Thanks for sharing your experience on the matter. I think this is a good idea to make our product better. The temperature outside shouldn't change the ice output. Take a look at the link below. It should go over ways to make more ice. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001015/

Ltwilliamson
5 (9,999)

2020-11-15

Las Vegas, NV

5 (9,999)
[This review was collected as part of a promotion.] this fridge is pretty awesome! i love how the shelves flip, move and adjust to make room for large or odd shaped food. the see through drawers make it easier to find things. the freezer is a really nice size. the features that are extra neat are the auto fill pitcher for water that you can put things to infuse the flavor of the water, and the "cool select" pantry is convenient for when you are hosting a party and need to keep appetizers chilled until people arrive. overall, i recommend this fridge, however there are a few things i wish were different; when the ice dumps into the holder it's a bit loud, and secondly i wish there was a measurement feature on the water dispenser. also irritating that i have to open both doors to open the bottom crisper.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
JJ M PARSONS
4 (9,999)

2020-08-27

Huntsville Alabama

4 (9,999)
we love the fridge due to the immense amount of space and roominess it has. only issue is the icemaker. once you select crushed ice and the icemaker starts to churn, it will literally push the dispenser away from the ice maker and then do nothing. we then have to open the door and re-seat the dispenser and then it will work until it pushes the dispenser away again. regular ice cubes do not cause any issue but crushed ice seems to be the one thing that defeats the ice maker. beyond that though, we are very pleased with our product.
I recommended this product.

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Addyrae
5 (9,999)

2019-08-30

Elwood

5 (9,999)
[This review was collected as part of a promotion.] We are extremely happy with the new refrigerator. It is very spacious and the easy adjusting shelves come in quite handy. It easily accommodated what we had in our previous fridge with plenty of room to spare. The easy sliding drawers make it a breeze to work with. The freezer is more spacious than it looks , to our surprise, it held everything we had previously with a bit to spare. The digital temperature control settings and Alexa compatibility make this an A+ in my book and something I would definitely recommend to others.
Response from Samsung:
2019-09-04

Samsung Cares

A perfect match is sometimes hard to find, but glad that you have teamed up with Alexa to find the perfect match for your family. We appreciate your recommendations and welcome you to the Samsung family. ^Cat

Dgbfamily
1 (9,999)

2019-08-08

1 (9,999)
After a year of use, the fridge seized up and stopped working. After researching this fridge it, and other Samsung models, were found to have a glitch with the fan and then the motor freezing up. Samsung's policy was to say "you're after the one year so it's not our responsibility any more", even though it was a fault in the engineering/design of the their fridge. More fridges for the landfill as there is not solution, only continued service calls with no remedy. Disappointed in Samsung.
Helpful?
Originally posted on 36" Counter-Depth French Door Refrigerator with Twin Cooling Plus™(RF23R6201SR_AA)

Features

3 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
MsK08
3 (9,999)

2022-01-21

Kyle, TX

3 (9,999)
the overall aesthetic of the fridge is great. i love that i can open the right and left produce drawers without having to open both fridge doors. the freezer is phenomenal!!! so much space. unfortunately, the icemaker is such a waste of space. the shelving on the left door is laughable (great for us white claw lovers, but not a whole lot more). whenever i close the left door while the right is still shut, the part in the middle slams against the door, and i have to manually push it back into place to properly shut the door. the twin cooling plus thing in the back occasionally makes a pop and sizzle sound, followed by an unsettling burning smell - not sure what that’s about. i could have received a dud, but unfortunately, will be exchanging for something else.

Features

4 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2022-04-18

Customer Care

Hi MsK08, I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that you didn't get that through our product the 28 cu. ft. 3-Door French Door, Full Depth Refrigerator with CoolSelect Pantry™ in Stainless Steel While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. We would like to hear more about your concern. For the immediate resolution of your concern, you may reach us via the following details. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you for choosing Samsung. Reference number:1144413878 ^Ross

GrannyKat
5 (9,999)

2022-11-16

Texas

5 (9,999)
[This review was collected as part of a promotion.] We just moved into our brand new home three weeks ago. All our appliances are Samsung products, and we are really enjoying them. I’m loving the fingerprint resistant surfaces and the quietness of operation for each one. We have the dishwasher, microwave, refrigerator, oven, cooktop, washer, and dryer. The manuals are easy to follow, and the Samsung app can be added to your phone for further convenience. The prices were not too high, and we are very pleased with the quality. I hope to use these appliances for years to come.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Sumar
1 (9,999)

2019-09-24

1 (9,999)
Defrosting cycle issues. First builds up around coils at the back and infringes the fan until the fan cannot move and the fridge stops working. Ice sheets collect below the freezer drawer and sometimes there was frost pithing the freezer (even when we closed it perfectly and the seal was tight). Samsung knows about the frost build-up issues at the back of the fridge compartment with their fridges but has not done anything about this design flaw. There is a class action against Samsung for this design flaw in the uS.
Helpful?
Originally posted on 36" Counter-Depth French Door Refrigerator with Twin Cooling Plus™(RF23R6201SR_AA)

Features

3 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
jennifer440
5 (9,999)

2019-09-10

Bordentown

5 (9,999)
[This review was collected as part of a promotion.] Our new Samsung refrigerator has been a huge upgrade to our home. From the sleek, stylish design to its functionality and 21st century design. One of my favorite features is the cool select pantry. We are currently using it as a deli draw but looking forward to using the temperature control for other purposes. I also love the adjustable shelves which adds to the versatility of this applance. All of our food and items from our previous refrigerator fit in perfectly and we even had room to spare! The freezer is spacious as well. It is bright and easily to reach things from the shelves. The door alarm will definitely come in handy with our family who sometimes forgets to close the refrigerator door! All in all, I am extremely impressed and would highly recommend this model.
Response from Samsung:
2019-09-18

Samsung Cares

Samsung is pleased to hear that we have exceeded your expectations with the quality, innovative features, and sleek design of our refrigerator. We appreciate your recommendations and welcome you to the Samsung experience. ^Cat

rlie
1 (9,999)

2021-08-23

1 (9,999)
I bought this fridge October of 2019 and just this month the Ice Maker is not working. its only been a 1.5 years and I didn't expect the ice maker to fail this soon. I contacted Samsung and b/c it was out of warranty they had me contact one of the approved repair shop. the repair shop quoted me $800. to have the ice maker fixed. This is quite crazy considering the fridge was $1500. so this fix would be half of what I purchased. at this point I rather buy a new one but it will definitely not be a samsung.
Helpful?
Originally posted on 36" Counter-Depth French Door Refrigerator with Twin Cooling Plus™(RF23R6201SR_AA)

Features

2 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-08-24

Operations

Hi rlie, thank you for your detailed feedback. We are sorry to hear you're disappointed with our service process, and we do apologize for any inconvenience caused in relation to this. We truly hope your next experience is a better one, and we'll be sure to share your feedback with our teams, so we can continually improve our products, services, and processes.

StevoPDX
4 (9,999)

2022-10-28

Portland, OR

4 (9,999)
[This review was collected as part of a promotion.] I like the space in this fridge. It just feels bigger than 28 CU ft. I think that the ice making process and capacity is underwhelming. The capacity is small and it takes longer than I think it should take to delivery a meaningful quantity of ice out the front. The instructions also discourage dumping the entire ice tray contents as it may "confuse" the ice maker. This is the difference between a 4 and 5 star. I purchased a separate counter-top ice maker to make-up for the loss of storage capacity.
I recommended this product.

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Anonymous
1 (9,999)

2022-05-04

1 (9,999)
i literally had to watch a youtube video on how to get the shelf and the glass out! you have to take both drawers out to get to a press & release button to get the shelf out & then turn the shelf over & take the shelf apart to get the glass out. this sucks, and if not done correctly, the clip will break. watch the video and see for yourself. the left door to the side by side has a lip that can open & close. if you are in a hurry and go to close the door, sometimes it pops open & blocks you while banging on the right door. i have to lay some of my drinks on their side on the top shelf to get them in there or else forfeit space. you cant just reach in there and get ice, or reach in there and pop out the extra ice to add it to a freezer or pitcher. i wish i had a full refund!

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-06-24

Samsung Care

Hello BrennaKeller, Thank you for reaching out. We appreciate you informing us that you're having difficulty getting the shelf and glass out on your Samsung refrigerator. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you. Here is a link to the guide you can check for information about removing or replacing your Samsung refrigerator's bins, shelves, and drawers. https://www.samsung.com/us/support/answer/ANS00063107/ The link below contains information about the tips for an organized Samsung refrigerator for reference. https://www.samsung.com/us/support/answer/ANS00084845/ I've also included a link to our warranty page to learn more about the product's coverage. https://www.samsung.com/us/support/service/warranty/RF28R6201SR/AA You may contact our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Your Reference Ticket Number: 1144632478 Thank you, and stay safe! -Angelica

Alme
2 (9,999)

2021-07-20

2 (9,999)
We purchased August 2020 a full package of Samsung appliances, and I don't like the refrigerator, and the gas cooktop, So disappointed. The ice maker does not work and the door dents very easily. Never had any of these issues with my prior fridges - Almaz: Poor quality, Did not meet expectations close properly for both fridge and freezer. Door dents very easily. Never had any of these issues with my previous LG. Will never buy Samsung again. Almaz Poor quality, Did not meet expectations
Helpful?
Originally posted on 36" Counter-Depth French Door Refrigerator with Twin Cooling Plus™(RF23R6201SR_AA)

Features

1 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2021-07-20

Operations

Thanks for bringing this to our attention, Alme. Could you give us a call at 1-800-SAMSUNG or use the live chat on our website (www.samsung.com/ca/support)? We’d love to help, but will need a little more detail about the issue. 

Frank
3 (9,999)

2021-12-12

Atlanta, GA

3 (9,999)
#1: door mounting plastic bins fails to fully sit on the door slots, with wide gaps at the bottom edges, as shown in these 2 photos: #2: the clip on the top edge of the left door for shipping protection is neither easily visible for person of average height, nor mentioned anywhere in the the user manual. i only spotted it by chance. i bet most houses still have it un-removed years later: #3: intermittent high pitch noise is loud enough to irritate most people. not sure from which cycle it comes from. #4: the user manual is poorly written to the extreme. for example, it says you must not use third party water filer but fails to tell you which filter to buy and from where. there is no specification section to give you any clue, nor an index section to quickly locate relate pages.
I recommended this product.

Features

3 (9,999)

Performance

3 (9,999)

Design

2 (9,999)

Value

3 (9,999)
Response from Samsung:
2022-04-29

Samsung Care

Hello Frank, Thank you for bringing this to our attention. We appreciate you letting us know your feedback about the mounting plastic bins that have wide gaps, the shipping protection easily visible on this Samsung refrigerator, and the user manual and noise issues. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you. Attached are the links containing the guides you can check to understand your Samsung refrigerator's noises and why. https://www.samsung.com/us/support/troubleshooting/TSG01001032/ https://www.youtube.com/watch?v=cain2xjBCQE Your Samsung refrigerator is compatible with a HAF-QIN Water Filter. The link below contains information about determining and replacing the water filter in your Samsung refrigerator for reference. https://www.samsung.com/us/support/answer/ANS00060149/ To purchase a new water filter, contact a local Samsung service center or visit www.samsungparts.com. For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144454831 -Angelica

Anonymous
4 (9,999)

2022-08-01

Chelsea, QC

4 (9,999)
we’ve had this fridge for 5 mos. good price. the counter-depth looks really sleek & makes it easy to see everything in the fridge. so far, the freezer drawer hasn’t gotten stuck even though we have it quite full. i wasn’t sure i would like a freezer drawer but having one drawer on top of the other makes it easy to use. i like the large drawer at the bottom of the fridge for deli meats and cheese. being able to flip shelves up or out of the way is convenient. we love the filtered water & ice maker on the outside. we don’t run out of ice with four people. i don’t like that one produce drawer squeaks quite loudly & the ice tends to go all over the place, especially if you select crushed ice, but even with the “cubes”. replacement filters are expensive. overall, i really like this fridge.
I recommended this product.

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Davis
4 (9,999)

2020-08-11

Ohio

4 (9,999)
[This review was collected as part of a promotion.] We bought this unit as a replacement when our refrigerator quit. The french doors and bottom freezer were two key features we were looking for. Also with kids, the door alarm is awesome in notifying us when the doors are left open too long. We have connected the refrigerator through the Samsung SmartThings app which gives us recipes, shows valuable information about energy usage, number of times the door opens, etc. Would highly recommend to anyone looking for "smart" features in their appliances.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
MARVEL19
5 (9,999)

2020-08-04

New Orleans, LA

5 (9,999)
[This review was collected as part of a promotion.] My new Samsung refrigerator has been a huge upgrade to our home. It has a sleek, stylish design and goes perfectly in my upgraded kitchen! One of my favorite features is the cool select pantry. I am currently using it as a deli draw but looking forward to using the temperature control for other purposes. I also love the adjustable shelves which adds to the versatility of this appliance. I was worried about ordering a counter depth fridge, but it is spacious and I have plenty of room to spare.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Anonymous
5 (9,999)

2019-10-22

San Tan Valley

5 (9,999)
[This review was collected as part of a promotion.] We were so excited to have our second Samsung appliance installed in our home, especially because it was a refrigerator and having just bought a new home we were anxious to replace the previous models. There is so much room in this fridge!!!! I absolutely love the middle interior drawer: we have wine, cheeses and meats in there, it's perfect. There is plenty of room in the doors and inside, the freezer is huge as well. A+ on this appliance, we'd buy it again and definitely recommend it.
Response from Samsung:
2019-10-24

Samsung Cares

Samsung is pleased to hear that we have exceeded your expectations with the innovative features, and sleek design of our refrigerator. Welcome to the Samsung experience. ^Cat

millersnumberone
5 (9,999)

2019-09-26

irvington

5 (9,999)
[This review was collected as part of a promotion.] From the moment the movers opened the boxes containing this Fridge I knew I was in love! The color is amazing and room..its the roomiest Refrigerator Ive ever had. Compartments that hold everything from those huge gallon containers of milk to that special drawer I keep my perishables in. And di d I mention it was Wi Fi compatible? Yes!! Now I have complete confidence in my appliance even when Im away! only thing is I have to replace my other appliances because they look so shabby!
Response from Samsung:
2019-09-27

Samsung Cares

The heart feels what the eyes see first! Samsung is happy that you are happy with your new refrigerator and that we have exceeded your expectations with our quality, innovative features, and sleek design. We welcome you to the Samsung experience. ^Cat

Cheftigermom
4 (9,999)

2020-04-14

Los Angeles

4 (9,999)
[This review was collected as part of a promotion.] I love this fridge! Especially grateful for it lately, as my hip has been acting up. Not having to crouch down and find items in the back of my old freezer top fridge has been so nice! Also, love the versatility of the interior. I cook for a living, so being able to adapt for different dishes and cakes is amazing. The only issues I have is that it won't connect to my wifi, not a big issue but would be nice to take advantage of that feature. Also. The water dispenser is really slow.
I recommended this product.

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Tracy327
5 (9,999)

2019-10-22

Waco

5 (9,999)
[This review was collected as part of a promotion.] We are so in love with Our New Refrigerator. It is Beautiful inside and out. It has so much more Room than our Other one. Adjustable Shelves for the Bulky Stuff that doesn't fit. Very Deep Drawers and so Much more Room.Samsung Utilized every inch of Space with this Model. The Freezer has a Deep Drawer with plenty of Room and a Drawer on top for the Smaller things. The Ice Maker however is Small and doesn't keep alot of ice on hand. All and all a Great Refrigerator and We love it.
Response from Samsung:
2019-10-24

Samsung Cares

Elegance is when the inside is as beautiful as the outside! A perfect match is sometimes hard to find, but glad that you have found your match with Samsung’s French Door Fridge and its innovative features that make life easier. Welcome to the Samsung family. ^Cat

slabboo
4 (9,999)

2020-08-12

Cumberland, RI

4 (9,999)
This fridge is spacious and accommodating for all my groceries. I love the look of this fridge and the easy to use ice machine (easy for my kids to operate too). Only downfall about this product is the handles scratch easily. If your wearing rings on your fingers it could be a set up for disaster. We're only a few weeks in owning this fridge and we have several small nicks and scratches on the handles. The scratches are noticeable and its takes away from the fridges sexapeal.
I recommended this product.

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Colleen
2 (9,999)

2023-07-22

2 (9,999)
I see I’m not alone in my complaints on this refrigerator. We have had it approx 3 years and the ice maker has frozen up more times than I can count, almost monthly lately. I’ve learned how to take a hair dryer to it to thaw it quickly. Ridiculous. And when it does make ice, it is SO SLOW. The water also leaks from the front where you can get ice/water. It has left a water stain on the tray there that will not come off no matter how hard I scrub. In the last year or so it has started freezing random things in the refrigerator part, ruining many salads, vegetables, fruits, etc. Our settings haven’t changed and it doesn’t seem to matter how full or empty it is, stuff just freezes. I’ve never despised a refrigerator as much as I do this one, so much so, that we decided we’d had enough after just 3 years and went and bought an LG.

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-07-27

Samsung Care

Hi Colleen, Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs. Should you need assistance with a Samsung product, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146071855 to help our team pull up your information. Leo

Mad Customer
1 (9,999)

2021-10-13

1 (9,999)
i thought samsung was quality. i was wrong. i can’t use half of my refrigerator. the bracket that holds the lowest shelf with the drawers cracked and broke off. i just got this refrigerator in january. the whole thing is made out of cheap brittle plastic and drawers keep breaking. samsung care said they will not cover it so i can barely use it! what a waste of money. this refrigerator is junk. look at the bad reviews and don’t waste your money.

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-10-14

Samsung Care

Oh no! I'm sorry you had to go through this. I know this is a huge inconvenience for you. Thank you for sharing this with us. If you are looking for a replacement self. You can find one by using the link below. ^Pat http://www.samsungparts.com/customerservice.aspx?cs_menu=qu

JVerhoff
5 (9,999)

2019-11-06

Grass Lake

5 (9,999)
[This review was collected as part of a promotion.] I received this product at a discounted price in exchange for my honest opinion. I own several Samsung products and my family can't say enough good things about Samsung. So naturally when it came time to upgrade our refrigerator, trying Samsung’s large appliances was at the top of our list. Everything went smoothly with the installation of my Samsung Refrigerator cool select; We really like the fingerprint less stainless-steel, layout, space of the refrigerator. The bright LED lights allows you to easily see all the food and use ice/water dispenser. The temperature and humidity control for the cool select drawer/refrigerator/freezer is simple to use and it is nice that they have a lock on them. The ice dispenser is quiet and makes ice quickly and it holds enough ice for our family, overall this refrigerator itself is very beautiful and sleek.
Response from Samsung:
2019-11-07

Samsung Cares

Beauty gets the attention…Performance ensures loyalty! Samsung is pleased to hear that when the time came to transition to a new fridge that Samsung was selected. Thank you for being a loyal Samsung customer. ^Cat

Former Samsung Fan
1 (9,999)

2021-07-02

1 (9,999)
I bought this refrigerator for cosmetic looks in late Dec 2020 for my newly renovated AirBnb. On June 29, 2021 all power is dead with water from the ice maker is creating a lake on my new wooden floors.. On July 1, 2021, the Samsung service company reports that the PCB Main motherboard is defective and this is a special ordered part. It takes 10 days to come to shop. This was all confirmed through my 3 hours of speaking to all different divisions within Samsung Customer Service. Of course, I would be out of state for a long July 4th weekend and July is the busiest month of the year for Airbnb travel. Anyway, I asked for the part, a substitute part from another fridge, snd then a replacement fridge… anything to solve the issue, but to no avail. I now see that this defective motherboard is an ongoing common problem. This is a DO NOT BUY!!!
Helpful?
Originally posted on 36" Counter-Depth French Door Refrigerator with Twin Cooling Plus™(RF23R6201SR_AA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
AdSJ
5 (9,999)

2021-01-11

California

5 (9,999)
beautiful exterior, sleek clean lines. led light is great, so much room inside, big gallon doors and sliding shelf are very useful. ice & water filter make the water taste good! - no more cases of water bottle from the grocery store! freezer drawers provide plenty of room and just right division. being able to vary temperature is so useful, food is very cold - freezer gets food frozen quickly! we got the full 4 piece package & are so happy
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
BadSamsung
1 (9,999)

2023-04-06

Indiana

1 (9,999)
This thing is the worst. This is the second unit we have had and both are soooooo bad. There is a major deign flaw with the icemaker and about three times a year the entire thing freezes up. You have to spend about 8 hours waiting for the entire thing to thaw out and be able to get all the ice out if it. Also when you have issues with it good luck getting it fixed. My go to repair store won't work on Samsung's because they are so bad.

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-04-07

SEA Care

Good day. We want to provide you with the best experience possible using your fridge. If your ice maker is frozen over with a sheet of ice, please call us at 1-800-SAMSUNG. If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a wonderful day! —Vannesa

LBSki
5 (9,999)

2020-08-27

San Mateo, CA

5 (9,999)
[This review was collected as part of a promotion.] we've had our new refrigerator for about a month and I just love it! There is all kinds of storage space for your food and the temperature controls keep it much colder than our old refrigerator. With most of the food at eye level I love that I don't have to bend over to see what is on the shelves. I enjoy the counter depth as I can see all the way to the back of the shelves . The color also goes great in our remodeled kitchen.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Rita
5 (9,999)

2022-03-30

Redmond, Oregon

5 (9,999)
i love my new refrigerator! it is so easy to find everything in the french door style and i love the freezer section, easy to store and take out things from the freezer. the cool select pantry is wonderful for dairy items, ie butter, eggs, cheese and luncheon meats. the fingerless stainless steel is wonderful. it does not show any marks at all. the icemaker is wonderful and the water temperature has just the right chill to it.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Rajeev
1 (9,999)

2019-09-12

1 (9,999)
I bought samsung 28 CU french door fridge from Costco, this fridge has only one year warranty, after that it starts giving me icing problem in fridge unit and evaporation fan stuck with ice at upersection, I called Samsung and they did not listen to me and spent about $400 to rectify the issue, but not solved, all samsung french door fridges have manufacturing issue and Samsung is not recalling these fridges and customers are suffering a lot like me, please check customer reviews at Google, everyone is saying same problem, and we will not stop until we get our hard earned money back from either Samsung or Costco. I request Costco also they should stop keeping Samsung french door fridges as Samsung is not taking responsibility for manufacturing defect, also please please must check at google some very very bad reviews. I will not recommend to buy Samsung fridges.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Rick
4 (9,999)

2021-07-03

4 (9,999)
so far i'm happy with the refrigerator. my only complaint is the two doors aren't even on top. there were supposed to be snap clips included to even them out. they weren't included, but after contacting samsung they sent me some..... i installed the thickest one and it almost became even, still a little off, but close... after a few days it looked the same as before, uneven..... other then that i like the refrigerator....
I recommended this product.

Features

3 (9,999)

Performance

5 (9,999)

Design

3 (9,999)

Value

5 (9,999)
Anonymous
3 (9,999)

2020-02-28

3 (9,999)
This is a really classy looking fridge. Very spacious. The problem I have with it is the condition on delivery. The right hand door was badly dented, and I had to wait 5 weeks for a replacement. This also arrived with a dent in it, so I now have to chase the supplier for another door, and wait another 5 weeks. I know accidents can happen in delivery, but I didn't expect to have these issues with a really expensive item.
I recommended this product.
Helpful?
Originally posted on 36" Counter-Depth French Door Refrigerator with Twin Cooling Plus™(RF23R6201SR_AA)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2020-11-03

DA

Hello Jeanjeannie, thank you for letting us know about the issue you are experiencing with your fridge . We would like to assist you with resolving your issue, so please reach out to us at 1-800-SAMSUNG(726-7864) or via live chat on our website (www.samsung.com/ca/support) so we can discuss this further. Thanks again, we look forward to hearing from you. JM

Bill
1 (9,999)

2023-08-09

1 (9,999)
I have had this fridge for a couple of years - The good? It looks great in my kitchen, I got the copper colored one, and counter depth, it looks great! The bad? 1.) The shelves on the ice maker side of the door are terrible, almost unusable. 2.) The shelf adjustments in the main portion are not great either, tall bottles cannot be accomodated 3.). There are several place in the fridge that are almost impossible to clean, the drawers, the shelves, etc. Terrible!!!! 4.). They did not include the part number for the replacement water filter in the documentation!!!!! WHAT???? I still cannot believe it.... 5.). Removing the drawers to clean, I must de-install/move the entire fridge because you have to be able to open the doors completely wide open! I really wanted counter depth, I love the color, but there are so many bads.....very disappointed...
Response from Samsung:
2023-08-09

Customer care

We hear what you are saying, Bill. We want to ensure that you maximize your refrigerator's compartments and keep it pristine. Here are some suggested tips and tricks that you can use to make sure your refrigerator stays organized. Please check the hyperlinks and videos for additional information. Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/answer/ANS00063107/ Tips for an organized Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146127823) to help our team pull up your information when you message us. Have a great day. -Ernest-

proav8r
5 (9,999)

2019-10-22

Davenport

5 (9,999)
[This review was collected as part of a promotion.] The Samsung French Door refrigerator has been an outstanding addition to our kitchen. The exterior design and stainless steel finish looks great and makes it stand out as the centerpiece of the kitchen. The ice/water dispenser is very handy and is big enough to fill large cups and even the dog bowl. I have never seen a refrigerator with interior lighting as good as this one. It makes it easy to locate items that are way in the back. Both the fridge and freezer can be set to a specific temperature. The temperature can even be remotely monitored and changed by utilizing the SmartThings app. The CoolSelect Pantry gives you the option to store certain items at a different temperature than the rest of the fridge, which I have found is a great feature to have. Samsung has once again come through with a well designed, high quality appliance that your family will love.
Response from Samsung:
2019-10-24

Samsung Cares

Greatness does not happen by accident, it happens by design! In this busy lifestyle, we all now have we are happy that you have teamed up with SmartThings to find the perfect fit for your family. Welcome to the Samsung family experience. ^Cat

TheBookMage
5 (9,999)

2023-04-16

Atlanta, GA

5 (9,999)
[This review was collected as part of a promotion.] I bought this refrigerator almost 2 years ago and it has run with no issues except user learning curve! The French doors make it seem huge and it is so much easier to see what you have and store what you have purchased. I was worried, coming from a side-by-side refrigerator, that the freezer was small but I find it so much easier to store items and find them. Samsung service is pretty good too, if you have questions.
I recommended this product.

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Noto54
5 (9,999)

2020-03-26

Mobile, AL

5 (9,999)
[This review was collected as part of a promotion.] We bought this 6 months ago and have been extremely pleased. Absolutely love the stainless steel not showing fingerprints and with three grandkids visiting, that's a huge asset. Once the food was transferred from old fridge, realized how spacious this unit is. The ice maker is a little loud when dumping ice and wish the top drawer in freezer opened farther, but overall extremely pleased with the purchase.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
AmyB
2 (9,999)

2025-03-20

Olathe, KS

2 (9,999)
Very disappointed in this model. Purchased less than 4 years ago and the ice maker just stopped working. We do not overuse it and one would think an ice maker would last more than 4 years. It does not conceal fingerprints or smudges at all, and it dents very easily. In addition, the water dispenser is difficult to clean, always has a crusty water marks even though the filter is replace regularly.

Features

4 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

4 (9,999)
Response from Samsung:
2025-03-25

SEA Care

AmyB, we understand the importance of a working ice maker in your household. Let's get this taken care of. Please refer to the link below to rectify your concern about the ice maker that stopped working or is not making ice. Kindly click on the embedded word and watch the video included. Samsung ice maker is not working https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice To ensure your fridge is in excellent condition, please check this link to your user manual for advice on cleaning your fridge's exterior. Turn to page 68, "Cleaning (Interior and Exterior)." We also recommend using a soft, clean cloth to wipe down your water dispenser dispenser. Manual https://downloadcenter.samsung.com/content/UM/202106/20210623102008256/FDR_AW2-14-FL_DA68-03872A-04_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148659361) to help our team pull up your information. Have a great day. ^Camille

A126
5 (9,999)

2020-09-04

5 (9,999)
[This review was collected as part of a promotion.] Had an Electrolux for not even 8 years and it started to fail on us. Needed something with counter-depth and could make ice. This fit the bill without needing to spend too much money. Fridge keeps items cold and freezer, too (our last one never hit 0 degrees F really ever)! The stainless steel looks great and there are less fingerprints. Here's to hoping it lasts twice as long as our previous fridge.
I recommended this product.

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
vabege
5 (9,999)

2020-03-27

Lakeland, Florida

5 (9,999)
[This review was collected as part of a promotion.] In looking for a new refrigerator I needed to make sure it was "counter depth". Many of that variety I reviewed sacrificed space for counter depth. Samsung stood out as one that realized they could provide both features. The design of my new refrigerator shows just how attuned Samsung is to design and practicality. The internal layout is, without question, a very well thought out design that maximizes the available space into extremely useful areas. Three storage drawers make storage and retrieval of items a no-brainer. To say the least, the inside is spacious, well lit, easily accessible and very easy to keep clean. The freezer drawer is laid out very well with upper and lower storage locations making it easy to keep items separated and easily retrievable. As with the refrigerator, the freezer is of a great design. I am extremely pleased with my Samsung and would recommend it to anyone.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Khornung
5 (9,999)

2019-09-10

kulpmont

5 (9,999)
[This review was collected as part of a promotion.] The things I absolutely love about this refrigerator are, the looks and style, primo! The freezer is so roomy. The lighting is awesome! It is extremely quiet to the point you cannot hear it run. The water/ice dispenser is handy! The only area where I can see it needs improvement is a holder for the egg cartons! That would be so handy and create more space. Outside of that it is excellent!!
Response from Samsung:
2019-09-18

Samsung Cares

Samsung is happy that you are happy with your new refrigerator and that we have met your expectations with our quality, innovative features, and sleek design. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a part of the Samsung Family! ^Cat

Rw 6
1 (9,999)

2023-10-17

Laramie, WY

1 (9,999)
Where to start? App to control is useless. Connectivity to use the app is very complicated. The app functionality takes a user manual to understand. Worse part, fridge won't cool below 50 degrees. Buyer beware...! Do not buy a Samsung Refrigerator. We purchased it because the appearance was so incredibly sharp, but I wish I would have known how poor this appliance would serve us.

Features

2 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-10-18

SEA Care

Hi there, We want our appliances to run smoothly and utilize all its features. Allow us to assist you with the refrigerator. Please see the "Operations" section on pages 45-51 of the user's manual to help you use the SmartThings app. Manual: https://downloadcenter.samsung.com/content/UM/202106/20210623102008256/FDR_AW2-14-FL_DA68-03872A-04_EN_MES_CFR.pdf Here is a link to help you with the temperature of the fridge. Please watch the full video, follow the steps, and click the hyperlinks for further assistance. Cooling issues with Samsung refrigerator or freezer. https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146422276 to help our team pull up your information. Have a great day. ^Aloe

New frig
1 (9,999)

2023-09-18

1 (9,999)
Mine is 3 years old and the ice maker doesn't work any more. Also, the door bin configuration is very cumbersome. Some spaces are worthless because they are so thin that nothing fits in them. The shelf height is somewhat adjustable but not enough options for tall things like 1/2 gallon milk. There is absolutely no place for a wine bottle except in the door, which is not where I want it.
Response from Samsung:
2023-09-21

SEA Care

Hi there, We understand the conditions you experienced with your refrigerator. Let's take care of the unit. The link below will show you the steps to increase the effectiveness of the ice maker. For more details, please select the corresponding bullet points which affect its ice production. Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ We recommend following this guide for some tips to organize your fridge and save space. Tips for an organized Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ Should you need further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146310190, to help our team pull up your information. Have a great day! ^Chrystel

Dunnie
2 (9,999)

2021-03-02

Grandview, MO

2 (9,999)
the samsung ice maker for the three door refrigerator has a freeze up problem that the company knows about but can not fix. i am on my second refrigerator and the problem is the same. when talking to the repair man he said the company knows about problem and there is no cure. i must defrost with a hairdryer every8 to 12 weeks than use the fd fast defrost setup to return my unit to normal.

Features

4 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

3 (9,999)
Response from Samsung:
2021-03-03

Samsung Care

I understand where you are coming from and we're happy you took the time to share your experience with us. I see we are still working on fixing your fridge with our service repair. If you have any questions about the process, please feel free to contact us using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 this is your ticket number: 1143032713

luv2shopappliances
5 (9,999)

2020-04-06

Austin, TX

5 (9,999)
[This review was collected as part of a promotion.] We purchased this over 3 months ago and it looks great and fits everything. We switched over from a double door to a French door and were very skeptical, but in the end it turned out great. The racks on the left - near the ice maker could have been just a bit larger to store thing. The freezer's extra set of sliding drawer comes in handy to store items that need continuous access to.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
AndB
1 (9,999)

2021-12-31

1 (9,999)
I finally decided to get a fridge that had an ice maker and water dispenser and I regret wasting money on this brand at all. Fridge is BARELY 15 months old, and its gone through 2 ice makers already. DO NOT waste your money on this model. Not only that, but NO WHERE in the instructions can you find where/how to defrost. Its a massive issue. Buy any other brand. Do not get this one.
Helpful?
Originally posted on 36" Counter-Depth French Door Refrigerator with Twin Cooling Plus™(RF23R6201SR_AA)

Features

2 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-01-04

Operations

Hi AndB, thank you for reaching out. We're here to help. Could you please tell us more about the situation? Get in touch at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) 

mseegs75
3 (9,999)

2020-08-03

Lake Villa, IL

3 (9,999)
[This review was collected as part of a promotion.] Overall we like this fridge. Lots of room and very bright. Smart features are somewhat limited though. Really the only complaint I have is that the ice maker stopped dispensing ice about 7 months in. Turned out to be a faulty Motherboard and some other parts. However, Samsung was on top of it and we were able to file a Warranty repair easily and got it fixed very quickly.
I recommended this product.

Features

3 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2020-10-02

Samsung Cares

We greatly appreciate your feedback! ^Ty

b266
5 (9,999)

2020-04-14

South San Francisco, CA

5 (9,999)
[This review was collected as part of a promotion.] I really enjoy this refrigerator for it's looks and it's designed. The interior space is well designed. I like the feeling every time I opened the French door to get what I need. The compressor is very high tech and hardly hear the unpleasant noise. I trust Samsung with the product reliability and their warranty. I am looking forward to enjoy this product for many years to come.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Mallies84
5 (9,999)

2019-09-16

Tempe

5 (9,999)
[This review was collected as part of a promotion.] Trusted Appliance from a trusted brand. Well designed and neat. I appreciate the alert when the door is left ajar for too long. Ice/Water dispenser is fresh and helps save time and space. Lock makes the appliance child friendly. Ample refrigeration space. Doors open and close with ease. Freezer compartment space helps, but is limited. This is my only issue with the unit.
Response from Samsung:
2019-09-23

Samsung Cares

Awesome News! Everyone wants their appliance to be spacious and innovative, and glad you have found that in your new Samsung fridge. Welcome to the Samsung Experience! ^Cat

Unhappy
1 (9,999)

2023-01-24

1 (9,999)
this is my 2nd unit. the 1st had 8 service calls, then Samsung and Vendor swapped out the fridge for same model. Way less service calls but the ice maker is still lame.. Freezes up every couple of weeks, has to be cleared, had service here 2 x, no solution. I will just call service every few months till samsung gets wise and swaps this out for a fridge with ICE in freezer

Features

3 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

3 (9,999)
Response from Samsung:
2023-01-24

SEA Care

Hello there. A working ice maker is essential to have ice-cold drinks. Let's go ahead and check your settings. A few factors can cause an ice maker not to work. If the ice maker is not making enough ice, low water pressure or a faulty water filter may be to blame. Please check this link for details. Ice maker is not working/ https://www.samsung.com/us/support/troubleshooting/TSG01001012/ You don't want your freezer to be so cold that all your food freezes into solid blocks of ice. Typically this is caused by a constantly running ice maker, or the temperature settings for the freezer compartment needing to be adjusted. Please check this link for details. Samsung freezer is too cold https://www.samsung.com/us/support/troubleshooting/TSG01109866/ I highly recommend visiting this link for the reference guide: Test or reset your Samsung ice maker https://www.samsung.com/us/support/troubleshooting/TSG01207806 How to maintain the ice maker in your Samsung refrigerator | Samsung US https://www.youtube.com/watch?v=EsbHtpc1ak4 Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. ^Camille

Billy1973
5 (9,999)

2019-09-10

Beaver

5 (9,999)
[This review was collected as part of a promotion.] I didn't think I needed a new fridge till I got this one. I like that I can be anywhere and check on my fridge from my phone. I set alarms to go off if the doors are left opened to long or if the temps change. No more worries about the kids leaving the door open some. The ice maker works good and having filtered water is nice. And the system doesn't take up as much room in the fridge as I thought it would. It seems to be pretty quite over all and is more efficient then my old one. The stainless steel is nice, and is for the most part fingerprint resistant and wipes really easy. Having shelves that can adjust and even have one that can fold up to make room for tall items is great. French doors seal nice and make it easy to store big items. Freezer space is plenty and it being pull out is actually better then I thought it would be. Things are stored better and easy to find. Over all I am happy with this fridge.
Response from Samsung:
2019-09-18

Samsung Cares

Samsung is happy to hear that you found that perfect fit for your family with the quality and ample space of our French Door Fridge. Welcome to the Samsung family! ^Cat

n8pwnsu
4 (9,999)

2019-11-06

Kansas City

4 (9,999)
[This review was collected as part of a promotion.] I have been really enjoying the fridge since arrival coming from a much smaller capacity fridge. The interior space addition has been great for storing food for my growing family. The build quality seems good but not great. There were some initial issues that I believe is more due to the installers and not the actual fridge itself as I found steps in the manual to fix them. Initially had a water drip from the dispenser but once I released the air in the line the drip went away. I also had a bad seal around the freezer drawer which created ice and frost buildup in the freezer. I used the steps to make sure the drawer face was on correctly to fix the seal portion for the moment. Still keeping my eye on it though. I would also have liked a little more flexibility with the shelf positions in the fridge but the actual adjustment options are pretty low. Overall I would say a good mid-level plus fridge and good value for MSRP.
Response from Samsung:
2019-11-07

Samsung Cares

I realize your experience has been less than ideal, and I would like to change that. I would like to provide you a link to download a copy of your user manual. There you will find helpful steps and information on all the wonderful features for your fridge. • RF23R6201SR/AA: http://bit.ly/32k0fKw Thank you for being a part of the Samsung family! ^Cat

Spacyw
5 (9,999)

2019-09-10

Beaver

5 (9,999)
[This review was collected as part of a promotion.] I love my new fridge. I got the 23cf one and it is the perfect size for my kitchen and my family needs. I have yet to fill it up. The French doors make it so easy to get larger items in and out of it and I can now store platters with ease. I love, love, love having a ice and water dispenser and it works great. Being able to set an alarm and set the temps from my phone is awesome and fun. The led light doesn't hurt my eyes when I open the fridge either. And having shelves that can either go up or retract back means I can finally fit soda and juice bottles. The freezer fits a ton of stuff and I like having baskets and the divider. I don't have to worry about things falling out and I can organize things for easy finding. I also like that it is counter depth, it's on a wall alone right now but we will be adding cabinets to that wall soon and it will all look nice and sleek. The fridge is very quite and looks awesome.
Response from Samsung:
2019-09-18

Samsung Cares

Samsung is happy that you are happy with your new refrigerator and that we have met your expectations with our quality, innovative features, and sleek design. Thank you for being a part of the Samsung family. ^Cat

jamesotis
5 (9,999)

2019-10-22

5 (9,999)
[This review was collected as part of a promotion.] This Samsung Fridge is so big I cant believe it fits in the same space as my previous fridge. Huge shelves big enough for gallons of milk plus all the extras you need! The pantry door is perfect for all my wifes pans of cookies and pies! Yeah we kinda love this fridge and tell everyone we know how great it is. Oh and love the fact that its WiFi capable!
Response from Samsung:
2019-10-24

Samsung Cares

Everyone wants his or her appliance to be spacious and innovative, and glad you have found that in your new Samsung fridge. Welcome to the Samsung Experience! ^Cat

KrenDavid
5 (9,999)

2020-08-05

Pennsylvania

5 (9,999)
[This review was collected as part of a promotion.] First time my wife and I ever bought brand new appliances. We both agreed that Samsung was the way to go, especially after seeing the Tuscan Stainless. Its an amazing color and fits our kitchen perfect! We've had the appliances for two months now and still love them as much as day one. The features are amazing and we would recommend Samsung to anyone.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
akgoshko
5 (9,999)

2019-09-10

Louisville

5 (9,999)
[This review was collected as part of a promotion.] We love this fridge! Our fridge was on the way out and needed to be replaced soon. After some tinkering with the temperatures, we got our fridge at the perfect setting. I especially love the small Cool Pantry drawer. It's great for storing cheese and sandwich meat while still allowing the full room of the two other crispers. We love this fridge!
Response from Samsung:
2019-09-18

Samsung Cares

That's fantastic news! Thank you for taking the time to tell us how much you love your new fridge. We are thrilled to know it has added a little something special to your kitchen. Welcome to the Samsung Experience! ^Cat

Susiehomemaker
5 (9,999)

2020-08-03

Colorado Springs

5 (9,999)
[This review was collected as part of a promotion.] I really do appreciate the fact that there are no visible finger prints on the surface of the refrigerator. My old one drove me crazy always wiping away the dirty finger prints. The stainless steel is truly finger print free. I do like all the features it has also. The water and ice dispenser is better engineered than my old refrigerator also.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Tamuno
3 (9,999)

2020-08-30

(Maryland)

3 (9,999)
I bought this about two months ago and I am not too pleased with it. This Refrigerator does not make enough ice per day. At first I thought something was wrong with it and I placed a Service call to replace the ice maker and I am still having the same shortage of ice by the time the day is over. Other than that the refrigerator works fine.

Features

3 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-08-31

Samsung Care

We would be more than happy to look into this for you. Please reach out to us by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

Bald8825
4 (9,999)

2020-08-27

Raleigh, NC

4 (9,999)
[This review was collected as part of a promotion.] Various compartments and flexibility in arranging the shelves results in a lot of space to accommodate most any size item you want to put in the refrigerator. Plus, the individual climate-controlled compartments for meats, cheeses, produce etc means your items stay fresher, longer. Love this refrigerator as well as the large-capacity freezer.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
wdbyffemt
4 (9,999)

2020-08-03

4 (9,999)
[This review was collected as part of a promotion.] So far the refrigerator has functioned as it should. There are really only 2 comments that I can think of 1) the top drawer in the freezer is awkwardly functional meaning that you can put stuff on it but it is not conveniently available and 2) the interior shelves are apparently not adjustable due to the back, center bracket limitations.

Features

3 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Captain
4 (9,999)

2020-09-02

So. Cal.

4 (9,999)
I bought this refrigerator about 10 months ago, it has very nice features and you can sync it to your phone though the app to monitor temperature, get alerts if the door stayed open among other things. Only issue I have is that it stopped making ice about a month ago, I've scheduled an appointment for service, hope it's an easy fix.
I recommended this product.

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Shelovesit
5 (9,999)

2020-10-22

Blytheville AR

5 (9,999)
I absolutely love my 28 cu. ft. 3-Door French Door Full Depth Refrigerator with Cool Select Pantry™ in Tuscan Stainless Steel first the color is beautiful! I love all the space and how organized you can keep things it was very easy to set up . The freezer at the bottom allows for separate for storage as well this is a must have!
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
cjkia
5 (9,999)

2022-03-24

ft myers, fl

5 (9,999)
had a kitchen aid refrigerator die after 5 1/2 years. bought this samsung refrigerator on advise from talking to others including the repairman trying to fix my kitchen aid. so roomy, bright, plenty of compartments, the freezer is so big, could fit 6 full size turkeys and still have room. love the no finger marks feature also.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Whatever6
2 (9,999)

2025-02-01

illinois

2 (9,999)
Nothing but issues with the ice maker jamming. I download the manual and go to page 58 , follow everything step by step and it doesn't fix the issue. Then if you still need help you have to talk to their Chatbot for 45 minutes, until it says they can contact a repair person, on my dollar to fix. Your appliances are garbage.

Features

4 (9,999)

Performance

2 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Response from Samsung:
2025-02-03

SEA CARE

Good day, I'd feel the same way if this happened to my ice maker. Let's get you assisted. Kindly visit the troubleshooting guide below and follow the steps to elevate the ice maker's efficiency. The ice bucket is stuck or has a block of ice: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148317336, to help our team pull up your information. Have a great day! ^Chrystel

User manual & downloads

User Manual (USA)

ver 04 | 33.68 MB

Jun 23. 2021

ENGLISH, FRENCH, SPANISH
Download

Quick Guide (USA)

ver 00 | 1.32 MB

Jun 25. 2019

ENGLISH

Download
See more content

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Find answers to the questions you have about the product

Product support

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Features and specifications are subject to change without prior notification.