36" Counter-Depth French Door Refrigerator with Twin Cooling Plus™

Silver 22.6 cu.ft.
RF23R6201SR/AA

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36" Counter-Depth French Door Refrigerator with Twin Cooling Plus™
Silver 22.6 cu.ft.

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Highlights

Twin Cooling Plus™

Twin Cooling Plus™

Fingerprint Resistant

Fingerprint Resistant

Ice Max

Ice Max

Features

Twin Cooling Plus™

Twin Cooling Plus™ optimizes the temperature and humidity in the fridge and freezer with and independent cooling system. It preserves food in the optimal conditions and protects its original flavour and aroma by preventing odours from mixing.

Modern Look Design

Enjoy a sleek and simple design. The sleek edge doors have a sophisticated and timeless style that is accentuated by a minimalist ice and water dispenser and New Edge Handles. These elements blend seamlessly and harmoniously with any kitchen interior.

Fingerprint-Resistant Stainless Steel

Its fingerprint-resistant coating prevents it from being covered in smudges.

CoolSelect Pantry™

Enjoy the ultimate in storage flexibility. With a touch, you can store various foods and drinks at an optimal temperature in the CoolSelect Pantry™. It has 3 temperature settings that are ideal for keeping beverage cool, protecting the taste and texture of deli food, and chilling wine.

CoolSelect Pantry™

Enjoy the ultimate in storage flexibility. With a touch, you can store various foods and drinks at an optimal temperature in the CoolSelect Pantry™. It has 3 temperature settings that are ideal for keeping beverage cool, protecting the taste and texture of deli food, and chilling wine.

CoolSelect Pantry™

Enjoy the ultimate in storage flexibility. With a touch, you can store various foods and drinks at an optimal temperature in the CoolSelect Pantry™. It has 3 temperature settings that are ideal for keeping beverage cool, protecting the taste and texture of deli food, and chilling wine.

Ice Max

Get more ice super fast* and keep your freezer looking neat. While Ice Max's slim and compact design provides more storage space, it can still produce up to 5.2lbs (2.4kg) of ice a day and store up to 2.7lbs (1.3kg) of ice.

* Based on internal testing compared with conventional Samsung model. Samsung RF23R6201: ice storage up to 2.7lbs (1.3kg) / ice making capacity per day up to 5.2lbs (2.4kg).

* Based on internal testing compared with conventional Samsung model. Samsung RF23R6201: ice storage up to 2.7lbs (1.3kg) / ice making capacity per day up to 5.2lbs (2.4kg).

EZ-Open™ Handle

This specially designed handle allows for easy opening and closing of a fully loaded freezer, containing a filtered ice maker. The low-profile handle design lifts up and glides out the drawer effortlessly.

Built-In Wi-Fi

Monitor your refrigerator at your convenience. With the embedded Wi-Fi, you can control it using SmartThings App on your smartphone*. Easily check the temperature, get alerts if the door is left open and even read or write memos.

* Available on Android and iOS devices. A Wi-Fi connection is required.

Digital Inverter Compressor

The Digital Inverter Compressor automatically adjusts its speed in response to cooling demand across 7 levels. As a result, it’s quieter and uses up to 50% less power.

Specifications

  • Cooling Type

    Twin coolin plus

  • Net Weight (kg)

    127 

  • Net for Freezer (cu.ft)

    6.9 

  • Net Total (cu.ft)

    22.6 

  • Net Total

    22.6 

  • Net for Freezer

    6.9 

  • Net for Fridge

    15.7 

  • Net Dimension (WxHxD)

    35 6/8 

  • Net Width (inch)

    35 6/8 

  • Net Case Height with Hinge

    70 

  • Net Case Height without Hinge

    68 7/8 

  • Net Depth with Door Handle

    31 

  • Net Depth without Door Handle

    28 1/2 

  • Packing Dimension (WxHxD)

    38 1/4 x 76 x 31 2/8 

  • Net Weight (kg)

    127 

  • Packing Weight (kg)

    136 

  • 20/40/40H (Container)

    30(40ft)

  • Cooling Type

    Twin coolin plus

  • CoolSelect Pantry

    Yes

  • Humidity Control (Vegetable&Fruit Drawer)

    Yes

  • Number of Shelf (Total)

    5 EA

  • Number of Shelf (Slide Out)

    1 EA

  • Number of Shelf (Foldable)

    1 EA

  • Gallon Door Storage

    3 EA

  • Number of Door Drawer

    1 EA

  • Number of Vegetable&Fruit Drawer

    2 EA

  • Number of Door Pocket

    6 EA

  • Icemaker

    Yes

  • Interior LED Light

    LED

  • Interior LED Light

    LED

  • Door Alarm

    Yes

  • Refrigerant

    R600a

  • Tactile, Electronic Control

    Electronic Control

  • Door Type

    FDR

  • Dispenser with Water Filter

    Yes

  • Display Type

    Digital

  • Door Handle

    New Flat Handle

  • Colour

    Stainless steel

  • Dispenser Type

    Automatic Ice Maker

  • Energy Consumption

    699 kWh/year

  • ENERGY STAR® Certification

    Yes

  • Counter Depth

    Yes

Reviews

36" Counter-Depth French Door Refrigerator with Twin Cooling Plus™

3.5

Recommended by 61% of customers.

Write a review
5.0 48%
4.0 16%
3.0 5%
2.0 8%
1.0 25%
Features 3.7
Performance 3.4
Design 3.7
Value 3.3
AI review summary
  • The refrigerator has a spacious interior with adjustable shelves and a counter-depth design
  • Customers appreciate the fingerprint-resistant finish and smart home connectivity features
  • However, there are significant issues with the ice maker frequently freezing up, making little to no ice, or failing within the first year or two
  • The freezer also has problems with frost buildup and temperature control
  • Some customers have experienced exterior damage upon delivery
  • While the product has appealing features, the reliability and durability issues, especially with the ice maker and freezer, are major drawbacks
AI-generated from customer ratings & reviews, and may include incentivized reviews.

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159 Reviews

Honeybadger
4 (9,999)

2021-12-08

4 (9,999)
I bought this fridge 2 months ago. I don't know what all the horrible reviews are about - it works fine! The only complaints I have are oversights on my part. The biggest would be the fact that there doesn't seem to be any way to dump the ice bucket. If I want to fill a cooler I'll have to stand at the dispenser forever. I'm also surprised a big fancy fridge like this doesn't have a convenient butter tray or egg tray.
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I recommended this product.
Helpful?

Features

4 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2021-12-08

Operations

Thank you, Honeybadger! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung French Door Refrigerator.. 

Home2
1 (9,999)

2020-03-02

1 (9,999)
Do not buy this fridge or any other Samsung household appliances!! If I could I would give this fridge zero stars. The coils in the back of this fridge freeze up so bad that the ice builds up and starts hitting the fan until eventually the fan stops turning all together and our food starts to spoil. It is difficult to know when the temperature of the food starts to change because the temperature reading on the fridge stays the same. We had to find out the hard way when our child got sick because the food was not at the proper temperature. This started before the fridge was one year old and now we have to empty our fridge once per moth to defrost it and constantly monitor our food temps so our family stays safe! We do not keep our fridge very full so this does not make a difference. We will never buy Samsung products again. Samsung appliances came with our new build and we have already had to replace the dishwasher and now the fridge.
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Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Addyrae
5 (9,999)

2019-09-01

5 (9,999)
Samsung 23 cu. ft. French-Door Counter Depth Refrigerator. The stainless steel fingerprint resistant finish is beautiful and the counter depth design saves valuable space in my small kitchen. Even with the reduced depth, there is a surprisingly large amount of room in the refrigerator. The ice dispenser takes up very little space, and provides easy access to filtered crushed or cube ice and cold water from the outside. There’s a lot of really good features, including Samsung SmartThings allows you monitor and control your fridge on the go, bright LED Lighting, digital climate controls, humidity controlled crisper, and dual evaporated cooling system control. The fresh food compartment is very well laid out, with spill-proof shelves, cool select zone drawer keeps beverages extra cold and two crisper drawers.There’s also multiple compartments on the side doors that easily accommodates gallon size milk, juice cartons and condiments. The digital inverter compressor motor and ice maker are also very quiet, which is very nice when it’s located near living spaces. The freezer compartment has adequate space for most families. Highly recommended for small kitchens where space is a premium.
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I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2020-06-03

DA

Addyrae, Thank you for your detailed review of your fridge. We are happy you are enjoying the many features of the unit. Your feedback has been shared with our team and thank you again.

Janjan
1 (9,999)

2020-08-24

1 (9,999)
Who ever design this obviously doesn’t care to ever clean it. Yes, it keeps your food cold, but its so difficult To remove shelves. The freezer is giant, but the drawer but I can hardly put a1/2 gallon ice cream in the freeze without opening the fridg doors. THe door with the ice maker and water is a joke. My last fridg (Maytag) had the water inside and the ice in the freezer... I wish I got another one like that. I’m currently trying to put the big bottom drawer back and and can’t figure it out. Seriously crappy design and shame on me for not doing more research. Next time I’ll take the dang thing apart before buying it.
Helpful?

Features

3 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-08-25

DA

Hello Janjan, thank you for your review. We sincerely appreciate your feedback and will share this with our team. Thanks again.

Mark
3 (9,999)

2021-01-10

Council Bluffs IA

3 (9,999)
overall, the fridge works. purchased on dec 9th, installed on jan 5th. first issue -attempting to adjust freezer/fridge temp. manual doesn't explain panel lock/unlock procedures well. second wifi set-up fails at 39% asks for wifi password, enter the one given to me by smartthings, gives authentication error. started with chat support, completed entire trouble tree checklist, all failed, then referred to a "live person" via phone, did all the steps again all failed i now have a ticket for "expert" to call me in 7-11 business days to assist me with my issue. really frustrating. will update as the situation unfolds...

Features

3 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Response from Samsung:
2021-01-11

Samsung Care

Thanks for leaving a review, Mark! Your opinion matters to us. This seems like something we should look into, hopefully, our product expert will be able to resolve this for you. ^Pat

Joel
4 (9,999)

2022-03-15

Pittsburgh, PA

4 (9,999)
i have had this refrigerator for about 8 months now and have been mostly pleased with it - the ice and water functions work well and it keeps everything at the correct temperature. it does a great job of managing space and has lots of interior room for the size. however, the crisper drawers are not sealed and watertight! there is a small gap at the front bottom of the crisper drawers that allow liquid and small particles to pass into that can't be reached with any type of cleaning utensil! i have never had crisper drawers that aren't water tight before! it is a poor design that could easily allow mold or bacteria to grow easily in a spot that could be out of sight.
I recommended this product.

Features

4 (9,999)

Performance

5 (9,999)

Design

2 (9,999)

Value

3 (9,999)
Inalem999
5 (9,999)

2019-09-23

Chicago

5 (9,999)
[This review was collected as part of a promotion.] I just cannot get over how amazing this refrigerator is! First, the color "Tuscan Stainless" is STUNNING! Matches with all of our decor! As you open the double doors, be prepared to be amazed at how roomy it is inside! There is literally a spot for everything! I love that the icemaker does not dispense water or ice while the doors are open! Makes wiping it down/cleaning it up a breeze! The freezer is a little deceiving. I truly thought we might struggle with organization, being used to a side by side model before. I was COMPLETELY wrong. So spacious, and yet so easy to see everything that is inside! Highly recommend!
Response from Samsung:
2019-09-25

Samsung Cares

A thing of beauty is a joy forever! We are thrilled to know the sleek design of your new fridge has added a little something special to your kitchen. Welcome to the Samsung Experience! ^Cat

RachaelB
1 (9,999)

2023-08-23

1 (9,999)
I bought this refrigerator in November 2020. Less than 3 years, I had the ice machine replaced. Less than a year of the replacement, the ice machine is broken again. The magnetic piece that connects the doors when closed is broken. The shelves are cheaply made. I've had 3 shelves to break. To replace the shelves are extremely expensive. It seems like it's made with very cheap plastic that easily breaks. Worst refrigerator I had and repairs are extremely expensive. The only reason I haven't replaced it is because the color matches the rest of my appliances. DO NOT BUY, IT'S NOT WORTH IT TO HAVE THE UNIQUE COLOR.
Response from Samsung:
2023-08-28

Customer care

Hi RachaelB, We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, please provide us with this reference number (1146208305) to help our team pull up your information. Have a great day, -Ernest-

Danny
4 (9,999)

2022-03-11

4 (9,999)
love the look, counter depth, interior space, led lighting, quiet, efficient ice maker--all positives. the learning curve in storing has taken time. this replaced a side by side so have struggled a bit. the shelves are reasonably adjustable but still working on figuring some of that out. here are the issues: the door shelves that wrap around the ice maker are virtually useless. control by an app? why? useless. finally, and most important, i did not realize that the water filter could not be replaced without shutting off the water. the 16 year old unit i replaced did not require that. a huge disappointment.

Features

3 (9,999)

Performance

5 (9,999)

Design

2 (9,999)

Value

4 (9,999)
VEdmons
1 (9,999)

2020-07-17

1 (9,999)
We purchased in December 2019 with a full package of Samsung appliance, none of which are great. So disappointed. Ice maker does not work properly. Door does not always close properly for both fridge and freezer. Door dents very easily. Never had any of these issues with my prior Kitchen Aid. Will never buy Samsung again.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-08-05

DA

Hello Vedmons thank you for your review and sharing your feedback with us. We would like to look into this for you. Please contact us at 1-800-SAMSUNG or via live chat on our website (www.samsung.com/ca/support).

KSmyth
1 (9,999)

2023-04-11

1 (9,999)
I’ve had this fridge for 1.5 years - just past their warranty period and the fridge is leaking water under the ice tray. I paid $100 for the authorized Samsung repair person to tell me that the freezer damper has failed, a new control board is needed, among other parts. It will cost $890 plus tax to fix- for a fridge that is 1.5 years old! Samsung did not help at all and will not stand by their product- basically short of hanging up on me- they expect their products will only last 1 year and after that it’s garbage and too bad for you. Please don’t let this happen to you and purchase something else.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-04-12

Operations

Hi there, thank you for reaching out. We're here to help. Could you please tell us more about the situation? Get in touch at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) 

Unhappy in Alberta
1 (9,999)

2022-11-09

1 (9,999)
Water dispenser would not shut off. We tried to get support online and the wait was over six hours. We phoned the 1-800 number. They told me that since the product was 14 months old that it was now my responsibility to repair it. 14 months!!! You pay approximately $2,000 and the product begins to fall apart after 14 months. This is complete garbage. The only help they offered was a phone number for a repair man that I would have to pay for. The faulty product created a lot of water damage. We had to turn the water off to the fridge and now not use that feature at all (keep the water valve shut off). Seems like a problem with their design or poor quality parts. Do not buy.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-11-09

Operations

Hi, thank you for your detailed feedback. We are sorry to hear you're disappointed with our service process, and we do apologize for any inconvenience caused in relation to this. We truly hope your next experience is a better one, and we'll be sure to share your feedback with our teams, so we can continually improve our products, services, and processes.

Anonymous
2 (9,999)

2022-10-06

New Orleans

2 (9,999)
our ice maker was always extremely slow even when we first received the fridge. it wasn't that it wasn't making ice, it was just slow dispensing. this was fine. however, now the ice machine is frozen. it does not dispense. it is useless. i've removed the ice numerous time and it just refreezes within a few days. i've tried everything to prevent this from happening, but it does. even when we left for a week without touching the fridge, we came home to a frozen ice machine. please help if anyone knows what to do. it's a constant inconvenience and a feature we purchased the fridge for...

Features

2 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Response from Samsung:
2022-10-06

SEA Care

Hi Nicholas L Elefante, We appreciate your review of your overall experience with the ice maker of your Samsung refrigerator, and we'll be glad to look into this for you by providing a link to a troubleshooting guide. The ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ To better assist you and to collect more details, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (75695153) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

riv2er
5 (9,999)

2019-09-16

Cicero

5 (9,999)
[This review was collected as part of a promotion.] I wanna start off by saying how much I am in love with my new refrigerator. The color which is Tuscan is beautiful, you can’t tell from the photo but it sometimes looks gray and sometimes it looks brown, I love it. I am an avid Samsung fan and have televisions that are Samsung this refrigerator totally exceeded my expectations it is very roomy everything is easy to get to and I like the fact that I am able to control the temperature and it has an alarm to alert you if the door was left open. That was an issue I had on my previous one where the door would always be left open and I would find out a little too late so that is really a very neat feature I would totally recommend this refrigerator I love it
Response from Samsung:
2019-09-23

Samsung Cares

Excellent News! Your new refrigerators sleek design and ample storage space is a wonderful addition to any kitchen, and glad you found that in our fridge. Thank you for being a loyal Samsung customer! ^Cat

ccardegu
5 (9,999)

2019-10-22

Indian Orchard

5 (9,999)
[This review was collected as part of a promotion.] I am in love with this fridge as its huge and has great features. I like how the storage is huge, in both compartments, the fridge, and the freezer and love the deli tray as that where ham, cheese, and small things go. The only thing I do not like about this fridge as the french doors don't close on their own and I have to press the doors hard to shut it. But, at least there is an alarm when the doors are not properly shut so you know they didn't shut properly. I wish the door had more storage to keep bottles and condiments. There is not much place for high containers or packages on the inside shelves. Overall, I love the product as it fulfills its purpose of a huge fridge and has lovely features to use.
Response from Samsung:
2019-10-24

Samsung Cares

Everyone wants his or her appliance to be spacious and innovative, and glad you have found that in your new Samsung fridge. Welcome to the Samsung Experience! ^Cat

Niurou
4 (9,999)

2020-10-10

4 (9,999)
I like the fridge, but there is one problem so far. The push plate where you get your water and ice is so easy to scratch. I got my fridge yesterday, and one day later there is so many scrathes on it already? We only use glass cups, but imagine if we use metal cups?
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I recommended this product.
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2021-01-05

DA

Hello Niurou, thank you for letting us know about the issue you are experiencing with your refrigerator. We would like to assist you with resolving your issue, so please reach out to us at 1-800-SAMSUNG(726-7864) or via live chat on our website (www.samsung.com/ca/support) so we can discuss this further. Thanks again, we look forward to hearing from you.

Greg
1 (9,999)

2021-02-03

Appleton, WI

1 (9,999)
The water dispenser on the front of the fridge drips and will accumulate water on the tray when not in use. Since the tray is mostly a flat service, the water starts running down the front of the fridge. I have had 3 service tickets from Samsung to repair the fridge. First time the tech replaced the valve for the water line on top of the door which did not work. The second time he replaced the entire water system, which did not work. The third time they noted “no defect found” on the service report said there was nothing more they could do; but the fridge still drips... I am disappointed that the fridge still leaks and Samsung is washing their hands of the situation. I would not recommend this fridge.

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-02-04

Samsung Care

It's possible there is some built-up frost or maybe condensation around the dispenser. Try whipping away water that may be at the dispenser or ice maker. ^Pat

San Diego
2 (9,999)

2020-09-03

San Diego, CA

2 (9,999)
my favorite feature is the counter depth. for a family of four the ice maker output is not sufficient. the ice maker bucket when full is less than 2 quarts, if you deplete the bucket it seems to have to reset and has taken 24-48 hours to start making ice again. the water line has frozen twice since we installed 7 months ago (never had that issue with previous ice maker). the drawer inside the freezer is incredibly difficult to slide back n forth and is impossible for our kids to move. waited a long time to make this purchase and am really disappointed in samsung's quality.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2020-09-04

Samsung Care

We definitely appreciate you bringing this to our attention. We certainly will use this information to help us in our everlasting efforts to improve the overall customer experience. ^Pat

Chris
2 (9,999)

2020-12-16

Boston, MA

2 (9,999)
i purchased the refrigerator about almost three years ago. for the first two years it worked very well. just outside of two years, water started dripping from the ice maker. after time this got worse and the entire ice maker froze solid. i defrosted the ice maker but the problem continued over several months. after reading that this is a common problem online, i reached out samsung support who said we were out of warranty period. i subsequently replaced the ice maker unit myself but the problem continues to persist even though this is known issue with this unit.

Features

4 (9,999)

Performance

2 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-12-17

Samsung Care

I completely understand your concern and see where you are coming from. I have some troubleshooting steps that may help resolve your dilemma. Take a look at the link below. Thank you for being a Samsung Customer. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01109344/

DONTBUY
1 (9,999)

2019-12-14

1 (9,999)
I bought my Samsung French door refrigerator 4 years ago, had problems with it after 1 year, the ice maker broke after the warranty expired, now the fridge must be defrosted every 3 weeks. Both the problems are known to Samsung, and they will do nothing about them. There is currently a class action lawsuit in the U.S.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Pickle
4 (9,999)

2020-07-25

4 (9,999)
have had this fridge for about a month now. I can see almost everything inside at a glance when I open the doors. Things would get lost in my old side by side. The bottom freezer is surprisingly roomy and efficient. I especially like the Samsung ap since I have a habit of not fully closing the door or drawer from time to time. Yay! My phone warns me to close it!! The only thing I don't like about this fridge is the ice maker. The ice cubes are very slow to drop and it requires a little patience. Overall I am very pleased with my purchase.
I recommended this product.

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Alen
1 (9,999)

2020-12-23

1 (9,999)
i don't even know where to start with this thing... the color: not that noticeable in person, online it is far more red. guests think i am lying or colorblind when i tell them the appliances are supposed to have a reddish tint to them. i understand why stores don't have tuscan stainless ice max ice maker: worked from january 2020 to about april 2020, then as it started getting warmer in new england the efficiency of the ice maker went way down, unless the ice maker was broken. advertised to hold lots of ice, but the fine print should say that it will only do that in winter time, some of the time. do yourself a favor, buy another brand and spend less money. they can't even make proper fitting water filters...huge disappointment in a nutshell.

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-12-24

Samsung Care

Thanks for sharing your experience on the matter. I think this is a good idea to make our product better. The temperature outside shouldn't change the ice output. Take a look at the link below. It should go over ways to make more ice. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001015/

Addyrae
5 (9,999)

2019-08-30

Elwood

5 (9,999)
[This review was collected as part of a promotion.] We are extremely happy with the new refrigerator. It is very spacious and the easy adjusting shelves come in quite handy. It easily accommodated what we had in our previous fridge with plenty of room to spare. The easy sliding drawers make it a breeze to work with. The freezer is more spacious than it looks , to our surprise, it held everything we had previously with a bit to spare. The digital temperature control settings and Alexa compatibility make this an A+ in my book and something I would definitely recommend to others.
Response from Samsung:
2019-09-04

Samsung Cares

A perfect match is sometimes hard to find, but glad that you have teamed up with Alexa to find the perfect match for your family. We appreciate your recommendations and welcome you to the Samsung family. ^Cat

Dgbfamily
1 (9,999)

2019-08-08

1 (9,999)
After a year of use, the fridge seized up and stopped working. After researching this fridge it, and other Samsung models, were found to have a glitch with the fan and then the motor freezing up. Samsung's policy was to say "you're after the one year so it's not our responsibility any more", even though it was a fault in the engineering/design of the their fridge. More fridges for the landfill as there is not solution, only continued service calls with no remedy. Disappointed in Samsung.
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Sumar
1 (9,999)

2019-09-24

1 (9,999)
Defrosting cycle issues. First builds up around coils at the back and infringes the fan until the fan cannot move and the fridge stops working. Ice sheets collect below the freezer drawer and sometimes there was frost pithing the freezer (even when we closed it perfectly and the seal was tight). Samsung knows about the frost build-up issues at the back of the fridge compartment with their fridges but has not done anything about this design flaw. There is a class action against Samsung for this design flaw in the uS.
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
jennifer440
5 (9,999)

2019-09-10

Bordentown

5 (9,999)
[This review was collected as part of a promotion.] Our new Samsung refrigerator has been a huge upgrade to our home. From the sleek, stylish design to its functionality and 21st century design. One of my favorite features is the cool select pantry. We are currently using it as a deli draw but looking forward to using the temperature control for other purposes. I also love the adjustable shelves which adds to the versatility of this applance. All of our food and items from our previous refrigerator fit in perfectly and we even had room to spare! The freezer is spacious as well. It is bright and easily to reach things from the shelves. The door alarm will definitely come in handy with our family who sometimes forgets to close the refrigerator door! All in all, I am extremely impressed and would highly recommend this model.
Response from Samsung:
2019-09-18

Samsung Cares

Samsung is pleased to hear that we have exceeded your expectations with the quality, innovative features, and sleek design of our refrigerator. We appreciate your recommendations and welcome you to the Samsung experience. ^Cat

rlie
1 (9,999)

2021-08-23

1 (9,999)
I bought this fridge October of 2019 and just this month the Ice Maker is not working. its only been a 1.5 years and I didn't expect the ice maker to fail this soon. I contacted Samsung and b/c it was out of warranty they had me contact one of the approved repair shop. the repair shop quoted me $800. to have the ice maker fixed. This is quite crazy considering the fridge was $1500. so this fix would be half of what I purchased. at this point I rather buy a new one but it will definitely not be a samsung.
Helpful?

Features

2 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-08-24

Operations

Hi rlie, thank you for your detailed feedback. We are sorry to hear you're disappointed with our service process, and we do apologize for any inconvenience caused in relation to this. We truly hope your next experience is a better one, and we'll be sure to share your feedback with our teams, so we can continually improve our products, services, and processes.

Alme
2 (9,999)

2021-07-20

2 (9,999)
We purchased August 2020 a full package of Samsung appliances, and I don't like the refrigerator, and the gas cooktop, So disappointed. The ice maker does not work and the door dents very easily. Never had any of these issues with my prior fridges - Almaz: Poor quality, Did not meet expectations close properly for both fridge and freezer. Door dents very easily. Never had any of these issues with my previous LG. Will never buy Samsung again. Almaz Poor quality, Did not meet expectations
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2021-07-20

Operations

Thanks for bringing this to our attention, Alme. Could you give us a call at 1-800-SAMSUNG or use the live chat on our website (www.samsung.com/ca/support)? We’d love to help, but will need a little more detail about the issue. 

Anonymous
4 (9,999)

2022-08-01

Chelsea, QC

4 (9,999)
we’ve had this fridge for 5 mos. good price. the counter-depth looks really sleek & makes it easy to see everything in the fridge. so far, the freezer drawer hasn’t gotten stuck even though we have it quite full. i wasn’t sure i would like a freezer drawer but having one drawer on top of the other makes it easy to use. i like the large drawer at the bottom of the fridge for deli meats and cheese. being able to flip shelves up or out of the way is convenient. we love the filtered water & ice maker on the outside. we don’t run out of ice with four people. i don’t like that one produce drawer squeaks quite loudly & the ice tends to go all over the place, especially if you select crushed ice, but even with the “cubes”. replacement filters are expensive. overall, i really like this fridge.
I recommended this product.

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
MARVEL19
5 (9,999)

2020-08-04

New Orleans, LA

5 (9,999)
[This review was collected as part of a promotion.] My new Samsung refrigerator has been a huge upgrade to our home. It has a sleek, stylish design and goes perfectly in my upgraded kitchen! One of my favorite features is the cool select pantry. I am currently using it as a deli draw but looking forward to using the temperature control for other purposes. I also love the adjustable shelves which adds to the versatility of this appliance. I was worried about ordering a counter depth fridge, but it is spacious and I have plenty of room to spare.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
millersnumberone
5 (9,999)

2019-09-26

irvington

5 (9,999)
[This review was collected as part of a promotion.] From the moment the movers opened the boxes containing this Fridge I knew I was in love! The color is amazing and room..its the roomiest Refrigerator Ive ever had. Compartments that hold everything from those huge gallon containers of milk to that special drawer I keep my perishables in. And di d I mention it was Wi Fi compatible? Yes!! Now I have complete confidence in my appliance even when Im away! only thing is I have to replace my other appliances because they look so shabby!
Response from Samsung:
2019-09-27

Samsung Cares

The heart feels what the eyes see first! Samsung is happy that you are happy with your new refrigerator and that we have exceeded your expectations with our quality, innovative features, and sleek design. We welcome you to the Samsung experience. ^Cat

Cheftigermom
4 (9,999)

2020-04-14

Los Angeles

4 (9,999)
[This review was collected as part of a promotion.] I love this fridge! Especially grateful for it lately, as my hip has been acting up. Not having to crouch down and find items in the back of my old freezer top fridge has been so nice! Also, love the versatility of the interior. I cook for a living, so being able to adapt for different dishes and cakes is amazing. The only issues I have is that it won't connect to my wifi, not a big issue but would be nice to take advantage of that feature. Also. The water dispenser is really slow.
I recommended this product.

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Colleen
2 (9,999)

2023-07-22

2 (9,999)
I see I’m not alone in my complaints on this refrigerator. We have had it approx 3 years and the ice maker has frozen up more times than I can count, almost monthly lately. I’ve learned how to take a hair dryer to it to thaw it quickly. Ridiculous. And when it does make ice, it is SO SLOW. The water also leaks from the front where you can get ice/water. It has left a water stain on the tray there that will not come off no matter how hard I scrub. In the last year or so it has started freezing random things in the refrigerator part, ruining many salads, vegetables, fruits, etc. Our settings haven’t changed and it doesn’t seem to matter how full or empty it is, stuff just freezes. I’ve never despised a refrigerator as much as I do this one, so much so, that we decided we’d had enough after just 3 years and went and bought an LG.

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-07-27

Samsung Care

Hi Colleen, Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs. Should you need assistance with a Samsung product, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146071855 to help our team pull up your information. Leo

Former Samsung Fan
1 (9,999)

2021-07-02

1 (9,999)
I bought this refrigerator for cosmetic looks in late Dec 2020 for my newly renovated AirBnb. On June 29, 2021 all power is dead with water from the ice maker is creating a lake on my new wooden floors.. On July 1, 2021, the Samsung service company reports that the PCB Main motherboard is defective and this is a special ordered part. It takes 10 days to come to shop. This was all confirmed through my 3 hours of speaking to all different divisions within Samsung Customer Service. Of course, I would be out of state for a long July 4th weekend and July is the busiest month of the year for Airbnb travel. Anyway, I asked for the part, a substitute part from another fridge, snd then a replacement fridge… anything to solve the issue, but to no avail. I now see that this defective motherboard is an ongoing common problem. This is a DO NOT BUY!!!
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
LBSki
5 (9,999)

2020-08-27

San Mateo, CA

5 (9,999)
[This review was collected as part of a promotion.] we've had our new refrigerator for about a month and I just love it! There is all kinds of storage space for your food and the temperature controls keep it much colder than our old refrigerator. With most of the food at eye level I love that I don't have to bend over to see what is on the shelves. I enjoy the counter depth as I can see all the way to the back of the shelves . The color also goes great in our remodeled kitchen.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Rita
5 (9,999)

2022-03-30

Redmond, Oregon

5 (9,999)
i love my new refrigerator! it is so easy to find everything in the french door style and i love the freezer section, easy to store and take out things from the freezer. the cool select pantry is wonderful for dairy items, ie butter, eggs, cheese and luncheon meats. the fingerless stainless steel is wonderful. it does not show any marks at all. the icemaker is wonderful and the water temperature has just the right chill to it.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Rajeev
1 (9,999)

2019-09-12

1 (9,999)
I bought samsung 28 CU french door fridge from Costco, this fridge has only one year warranty, after that it starts giving me icing problem in fridge unit and evaporation fan stuck with ice at upersection, I called Samsung and they did not listen to me and spent about $400 to rectify the issue, but not solved, all samsung french door fridges have manufacturing issue and Samsung is not recalling these fridges and customers are suffering a lot like me, please check customer reviews at Google, everyone is saying same problem, and we will not stop until we get our hard earned money back from either Samsung or Costco. I request Costco also they should stop keeping Samsung french door fridges as Samsung is not taking responsibility for manufacturing defect, also please please must check at google some very very bad reviews. I will not recommend to buy Samsung fridges.
Helpful?
Originally posted on 36" Counter-Depth French Door Refrigerator with Twin Cooling Plus™(RF23R6201SG_AA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Anonymous
3 (9,999)

2020-02-28

3 (9,999)
This is a really classy looking fridge. Very spacious. The problem I have with it is the condition on delivery. The right hand door was badly dented, and I had to wait 5 weeks for a replacement. This also arrived with a dent in it, so I now have to chase the supplier for another door, and wait another 5 weeks. I know accidents can happen in delivery, but I didn't expect to have these issues with a really expensive item.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2020-11-03

DA

Hello Jeanjeannie, thank you for letting us know about the issue you are experiencing with your fridge . We would like to assist you with resolving your issue, so please reach out to us at 1-800-SAMSUNG(726-7864) or via live chat on our website (www.samsung.com/ca/support) so we can discuss this further. Thanks again, we look forward to hearing from you. JM

Bill
1 (9,999)

2023-08-09

1 (9,999)
I have had this fridge for a couple of years - The good? It looks great in my kitchen, I got the copper colored one, and counter depth, it looks great! The bad? 1.) The shelves on the ice maker side of the door are terrible, almost unusable. 2.) The shelf adjustments in the main portion are not great either, tall bottles cannot be accomodated 3.). There are several place in the fridge that are almost impossible to clean, the drawers, the shelves, etc. Terrible!!!! 4.). They did not include the part number for the replacement water filter in the documentation!!!!! WHAT???? I still cannot believe it.... 5.). Removing the drawers to clean, I must de-install/move the entire fridge because you have to be able to open the doors completely wide open! I really wanted counter depth, I love the color, but there are so many bads.....very disappointed...
Response from Samsung:
2023-08-09

Customer care

We hear what you are saying, Bill. We want to ensure that you maximize your refrigerator's compartments and keep it pristine. Here are some suggested tips and tricks that you can use to make sure your refrigerator stays organized. Please check the hyperlinks and videos for additional information. Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/answer/ANS00063107/ Tips for an organized Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146127823) to help our team pull up your information when you message us. Have a great day. -Ernest-

TheBookMage
5 (9,999)

2023-04-16

Atlanta, GA

5 (9,999)
[This review was collected as part of a promotion.] I bought this refrigerator almost 2 years ago and it has run with no issues except user learning curve! The French doors make it seem huge and it is so much easier to see what you have and store what you have purchased. I was worried, coming from a side-by-side refrigerator, that the freezer was small but I find it so much easier to store items and find them. Samsung service is pretty good too, if you have questions.
I recommended this product.

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
A126
5 (9,999)

2020-09-04

5 (9,999)
[This review was collected as part of a promotion.] Had an Electrolux for not even 8 years and it started to fail on us. Needed something with counter-depth and could make ice. This fit the bill without needing to spend too much money. Fridge keeps items cold and freezer, too (our last one never hit 0 degrees F really ever)! The stainless steel looks great and there are less fingerprints. Here's to hoping it lasts twice as long as our previous fridge.
I recommended this product.

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
vabege
5 (9,999)

2020-03-27

Lakeland, Florida

5 (9,999)
[This review was collected as part of a promotion.] In looking for a new refrigerator I needed to make sure it was "counter depth". Many of that variety I reviewed sacrificed space for counter depth. Samsung stood out as one that realized they could provide both features. The design of my new refrigerator shows just how attuned Samsung is to design and practicality. The internal layout is, without question, a very well thought out design that maximizes the available space into extremely useful areas. Three storage drawers make storage and retrieval of items a no-brainer. To say the least, the inside is spacious, well lit, easily accessible and very easy to keep clean. The freezer drawer is laid out very well with upper and lower storage locations making it easy to keep items separated and easily retrievable. As with the refrigerator, the freezer is of a great design. I am extremely pleased with my Samsung and would recommend it to anyone.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Khornung
5 (9,999)

2019-09-10

kulpmont

5 (9,999)
[This review was collected as part of a promotion.] The things I absolutely love about this refrigerator are, the looks and style, primo! The freezer is so roomy. The lighting is awesome! It is extremely quiet to the point you cannot hear it run. The water/ice dispenser is handy! The only area where I can see it needs improvement is a holder for the egg cartons! That would be so handy and create more space. Outside of that it is excellent!!
Response from Samsung:
2019-09-18

Samsung Cares

Samsung is happy that you are happy with your new refrigerator and that we have met your expectations with our quality, innovative features, and sleek design. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a part of the Samsung Family! ^Cat

Rw 6
1 (9,999)

2023-10-17

Laramie, WY

1 (9,999)
Where to start? App to control is useless. Connectivity to use the app is very complicated. The app functionality takes a user manual to understand. Worse part, fridge won't cool below 50 degrees. Buyer beware...! Do not buy a Samsung Refrigerator. We purchased it because the appearance was so incredibly sharp, but I wish I would have known how poor this appliance would serve us.

Features

2 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-10-18

SEA Care

Hi there, We want our appliances to run smoothly and utilize all its features. Allow us to assist you with the refrigerator. Please see the "Operations" section on pages 45-51 of the user's manual to help you use the SmartThings app. Manual: https://downloadcenter.samsung.com/content/UM/202106/20210623102008256/FDR_AW2-14-FL_DA68-03872A-04_EN_MES_CFR.pdf Here is a link to help you with the temperature of the fridge. Please watch the full video, follow the steps, and click the hyperlinks for further assistance. Cooling issues with Samsung refrigerator or freezer. https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146422276 to help our team pull up your information. Have a great day. ^Aloe

New frig
1 (9,999)

2023-09-18

1 (9,999)
Mine is 3 years old and the ice maker doesn't work any more. Also, the door bin configuration is very cumbersome. Some spaces are worthless because they are so thin that nothing fits in them. The shelf height is somewhat adjustable but not enough options for tall things like 1/2 gallon milk. There is absolutely no place for a wine bottle except in the door, which is not where I want it.
Response from Samsung:
2023-09-21

SEA Care

Hi there, We understand the conditions you experienced with your refrigerator. Let's take care of the unit. The link below will show you the steps to increase the effectiveness of the ice maker. For more details, please select the corresponding bullet points which affect its ice production. Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ We recommend following this guide for some tips to organize your fridge and save space. Tips for an organized Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ Should you need further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146310190, to help our team pull up your information. Have a great day! ^Chrystel

Dunnie
2 (9,999)

2021-03-02

Grandview, MO

2 (9,999)
the samsung ice maker for the three door refrigerator has a freeze up problem that the company knows about but can not fix. i am on my second refrigerator and the problem is the same. when talking to the repair man he said the company knows about problem and there is no cure. i must defrost with a hairdryer every8 to 12 weeks than use the fd fast defrost setup to return my unit to normal.

Features

4 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

3 (9,999)
Response from Samsung:
2021-03-03

Samsung Care

I understand where you are coming from and we're happy you took the time to share your experience with us. I see we are still working on fixing your fridge with our service repair. If you have any questions about the process, please feel free to contact us using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 this is your ticket number: 1143032713

luv2shopappliances
5 (9,999)

2020-04-06

Austin, TX

5 (9,999)
[This review was collected as part of a promotion.] We purchased this over 3 months ago and it looks great and fits everything. We switched over from a double door to a French door and were very skeptical, but in the end it turned out great. The racks on the left - near the ice maker could have been just a bit larger to store thing. The freezer's extra set of sliding drawer comes in handy to store items that need continuous access to.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
AndB
1 (9,999)

2021-12-31

1 (9,999)
I finally decided to get a fridge that had an ice maker and water dispenser and I regret wasting money on this brand at all. Fridge is BARELY 15 months old, and its gone through 2 ice makers already. DO NOT waste your money on this model. Not only that, but NO WHERE in the instructions can you find where/how to defrost. Its a massive issue. Buy any other brand. Do not get this one.
Helpful?

Features

2 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-01-04

Operations

Hi AndB, thank you for reaching out. We're here to help. Could you please tell us more about the situation? Get in touch at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) 

b266
5 (9,999)

2020-04-14

South San Francisco, CA

5 (9,999)
[This review was collected as part of a promotion.] I really enjoy this refrigerator for it's looks and it's designed. The interior space is well designed. I like the feeling every time I opened the French door to get what I need. The compressor is very high tech and hardly hear the unpleasant noise. I trust Samsung with the product reliability and their warranty. I am looking forward to enjoy this product for many years to come.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Mallies84
5 (9,999)

2019-09-16

Tempe

5 (9,999)
[This review was collected as part of a promotion.] Trusted Appliance from a trusted brand. Well designed and neat. I appreciate the alert when the door is left ajar for too long. Ice/Water dispenser is fresh and helps save time and space. Lock makes the appliance child friendly. Ample refrigeration space. Doors open and close with ease. Freezer compartment space helps, but is limited. This is my only issue with the unit.
Response from Samsung:
2019-09-23

Samsung Cares

Awesome News! Everyone wants their appliance to be spacious and innovative, and glad you have found that in your new Samsung fridge. Welcome to the Samsung Experience! ^Cat

Billy1973
5 (9,999)

2019-09-10

Beaver

5 (9,999)
[This review was collected as part of a promotion.] I didn't think I needed a new fridge till I got this one. I like that I can be anywhere and check on my fridge from my phone. I set alarms to go off if the doors are left opened to long or if the temps change. No more worries about the kids leaving the door open some. The ice maker works good and having filtered water is nice. And the system doesn't take up as much room in the fridge as I thought it would. It seems to be pretty quite over all and is more efficient then my old one. The stainless steel is nice, and is for the most part fingerprint resistant and wipes really easy. Having shelves that can adjust and even have one that can fold up to make room for tall items is great. French doors seal nice and make it easy to store big items. Freezer space is plenty and it being pull out is actually better then I thought it would be. Things are stored better and easy to find. Over all I am happy with this fridge.
Response from Samsung:
2019-09-18

Samsung Cares

Samsung is happy to hear that you found that perfect fit for your family with the quality and ample space of our French Door Fridge. Welcome to the Samsung family! ^Cat

n8pwnsu
4 (9,999)

2019-11-06

Kansas City

4 (9,999)
[This review was collected as part of a promotion.] I have been really enjoying the fridge since arrival coming from a much smaller capacity fridge. The interior space addition has been great for storing food for my growing family. The build quality seems good but not great. There were some initial issues that I believe is more due to the installers and not the actual fridge itself as I found steps in the manual to fix them. Initially had a water drip from the dispenser but once I released the air in the line the drip went away. I also had a bad seal around the freezer drawer which created ice and frost buildup in the freezer. I used the steps to make sure the drawer face was on correctly to fix the seal portion for the moment. Still keeping my eye on it though. I would also have liked a little more flexibility with the shelf positions in the fridge but the actual adjustment options are pretty low. Overall I would say a good mid-level plus fridge and good value for MSRP.
Response from Samsung:
2019-11-07

Samsung Cares

I realize your experience has been less than ideal, and I would like to change that. I would like to provide you a link to download a copy of your user manual. There you will find helpful steps and information on all the wonderful features for your fridge. • RF23R6201SR/AA: http://bit.ly/32k0fKw Thank you for being a part of the Samsung family! ^Cat

Spacyw
5 (9,999)

2019-09-10

Beaver

5 (9,999)
[This review was collected as part of a promotion.] I love my new fridge. I got the 23cf one and it is the perfect size for my kitchen and my family needs. I have yet to fill it up. The French doors make it so easy to get larger items in and out of it and I can now store platters with ease. I love, love, love having a ice and water dispenser and it works great. Being able to set an alarm and set the temps from my phone is awesome and fun. The led light doesn't hurt my eyes when I open the fridge either. And having shelves that can either go up or retract back means I can finally fit soda and juice bottles. The freezer fits a ton of stuff and I like having baskets and the divider. I don't have to worry about things falling out and I can organize things for easy finding. I also like that it is counter depth, it's on a wall alone right now but we will be adding cabinets to that wall soon and it will all look nice and sleek. The fridge is very quite and looks awesome.
Response from Samsung:
2019-09-18

Samsung Cares

Samsung is happy that you are happy with your new refrigerator and that we have met your expectations with our quality, innovative features, and sleek design. Thank you for being a part of the Samsung family. ^Cat

jamesotis
5 (9,999)

2019-10-22

5 (9,999)
[This review was collected as part of a promotion.] This Samsung Fridge is so big I cant believe it fits in the same space as my previous fridge. Huge shelves big enough for gallons of milk plus all the extras you need! The pantry door is perfect for all my wifes pans of cookies and pies! Yeah we kinda love this fridge and tell everyone we know how great it is. Oh and love the fact that its WiFi capable!
Response from Samsung:
2019-10-24

Samsung Cares

Everyone wants his or her appliance to be spacious and innovative, and glad you have found that in your new Samsung fridge. Welcome to the Samsung Experience! ^Cat

KrenDavid
5 (9,999)

2020-08-05

Pennsylvania

5 (9,999)
[This review was collected as part of a promotion.] First time my wife and I ever bought brand new appliances. We both agreed that Samsung was the way to go, especially after seeing the Tuscan Stainless. Its an amazing color and fits our kitchen perfect! We've had the appliances for two months now and still love them as much as day one. The features are amazing and we would recommend Samsung to anyone.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
akgoshko
5 (9,999)

2019-09-10

Louisville

5 (9,999)
[This review was collected as part of a promotion.] We love this fridge! Our fridge was on the way out and needed to be replaced soon. After some tinkering with the temperatures, we got our fridge at the perfect setting. I especially love the small Cool Pantry drawer. It's great for storing cheese and sandwich meat while still allowing the full room of the two other crispers. We love this fridge!
Response from Samsung:
2019-09-18

Samsung Cares

That's fantastic news! Thank you for taking the time to tell us how much you love your new fridge. We are thrilled to know it has added a little something special to your kitchen. Welcome to the Samsung Experience! ^Cat

wdbyffemt
4 (9,999)

2020-08-03

4 (9,999)
[This review was collected as part of a promotion.] So far the refrigerator has functioned as it should. There are really only 2 comments that I can think of 1) the top drawer in the freezer is awkwardly functional meaning that you can put stuff on it but it is not conveniently available and 2) the interior shelves are apparently not adjustable due to the back, center bracket limitations.

Features

3 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Captain
4 (9,999)

2020-09-02

So. Cal.

4 (9,999)
I bought this refrigerator about 10 months ago, it has very nice features and you can sync it to your phone though the app to monitor temperature, get alerts if the door stayed open among other things. Only issue I have is that it stopped making ice about a month ago, I've scheduled an appointment for service, hope it's an easy fix.
I recommended this product.

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Shelovesit
5 (9,999)

2020-10-22

Blytheville AR

5 (9,999)
I absolutely love my 28 cu. ft. 3-Door French Door Full Depth Refrigerator with Cool Select Pantry™ in Tuscan Stainless Steel first the color is beautiful! I love all the space and how organized you can keep things it was very easy to set up . The freezer at the bottom allows for separate for storage as well this is a must have!
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Whatever6
2 (9,999)

2025-02-01

illinois

2 (9,999)
Nothing but issues with the ice maker jamming. I download the manual and go to page 58 , follow everything step by step and it doesn't fix the issue. Then if you still need help you have to talk to their Chatbot for 45 minutes, until it says they can contact a repair person, on my dollar to fix. Your appliances are garbage.

Features

4 (9,999)

Performance

2 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Response from Samsung:
2025-02-03

SEA CARE

Good day, I'd feel the same way if this happened to my ice maker. Let's get you assisted. Kindly visit the troubleshooting guide below and follow the steps to elevate the ice maker's efficiency. The ice bucket is stuck or has a block of ice: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148317336, to help our team pull up your information. Have a great day! ^Chrystel

TamiC
5 (9,999)

2021-06-10

nebraska

5 (9,999)
just love this fridge/freezer - the only drawback was the 9 month wait to get it. it fit perfectly into the space we had for it - love the counter depth and the french door and bottom freezer drawer. it seems so much roomier than the fridge it replaced even though it is the same cubic feet. again - i just love this fridge.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Anonymous
5 (9,999)

2019-10-22

Broken Arrow

5 (9,999)
[This review was collected as part of a promotion.] I love the Smart features that come with the fridge. With the Smart Things App on my Galaxy S10+ I am able to monitor whether the door has been left open, the temp of the fridge and freezer, I can even turn off the ice maker. This feature came in handy the other day when my wife was rushing out of the house and left the door open on the fridge. I kept getting notifications about the door being open and I was able tell her about it so she could go back and close it since I was across town in a meeting. I was also able to monitor the temperature and make sure it didn't get too warm for the food in the fridge. The layout of the shelves and storage are well thought out and very flexible. You can slide one shelf out of the way or fold the one next to the ice maker to accommodate taller items. The drink drawer is especially handy because you can set the temperature for it which I love because it keeps my drinks super cold without freezing other things in the fridge.
Response from Samsung:
2019-10-24

Samsung Cares

In this busy lifestyle, we all now have we are happy that you have teamed up with SmartThings to find the perfect fit for your family. Welcome to the Samsung family experience. ^Cat

bonbon
2 (9,999)

2020-05-31

2 (9,999)
Spilt milk today and the milk ran down to the shelf below which covers crispers. Can’t remove glass to get the milk wiped up that ran into plastic mouldings holding glass in place. Also, can’t remove door shelves to wash/clean and had to listen to the non-stoppable binging alarm entire time trying to clean up the mess.
Helpful?

Features

1 (9,999)

Performance

5 (9,999)

Design

1 (9,999)

Value

3 (9,999)
Response from Samsung:
2020-09-22

DA

Hello bonbon, thank you for your review. You may find the following helpful. https://www.samsung.com/ca/support/home-appliances/how-to-remove-clean-glass-shelf-above-crisper-drawers-french-door-refrigerator/. If you have further questions, please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (www.samsung.com/ca/support). Thank you for your review!

Doyle
4 (9,999)

2020-04-14

SWeatherford Tx

4 (9,999)
[This review was collected as part of a promotion.] We replaced an LG side by side with this one and with only one exception really love it. The one exception is, the bottom tray inside is all the way accross the bottom of the fridge requireing you to open both doors to access this tray. It would have been much better to have this tray split into two seperate bins.
I recommended this product.

Features

4 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Ziggy_sd
5 (9,999)

2020-08-03

5 (9,999)
[This review was collected as part of a promotion.] Never though I'd love a new fridge so much but I do. Saves tons of money on electricity, is super quiet and holds way more food than our last one. The ice dispenser is a little slow and the water comes out a bit fast usually causing some spillage. These are the only negatives that I can find. App is nice too.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Roger T
1 (9,999)

2025-05-18

1 (9,999)
Purchased on 7/1/21. Freezer has failed three times due to a faulty dryer which Samsung service (NISI USA) has tried to repair. Freezer is going out again (freezer set at -7 F and thermometer in freezer consistently reads 15 F plus. Ice maker works intermittently but most often doesn't. Awful experience.

Features

2 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-05-19

Samsung Care

Hi Roger T, It’s clear this has been incredibly frustrating, especially with the repeated service visits and the freezer continuing to underperform. A freezer that can't maintain its temperature and an ice maker that only works sporadically can disrupt daily routines in ways that shouldn’t be overlooked. We would like to help. Since it’s been identified that the dryer component is contributing to the freezer’s performance, the next best step would be to schedule a visit from an authorized Samsung technician. They can take a closer look and determine whether a repair or replacement of the part will restore proper function. You may use the link below to schedule an appointment. Repair Services: https://www.samsung.com/us/support/service/ Should you prefer to reach out to us to schedule an appointment, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149225600 to help our team pull up your information. Leo

tarasg
5 (9,999)

2019-09-10

Louisville

5 (9,999)
[This review was collected as part of a promotion.] We love our new fridge - it's well designed with good ergonomics and a great look. It has tons of room for a smaller model and the shelves can be configured in many ways and with ease. I've long been a fan of Samsung electronics but this is my first Samsung appliance and I'll definitely get more from now on.
Response from Samsung:
2019-09-18

Samsung Cares

Samsung is happy to hear that you found that perfect fit for your family with our French Door Fridge and its innovative features that make life easier. We thank you for being a loyal Samsung customer. ^Cat

Chantel
5 (9,999)

2021-07-25

UT

5 (9,999)
we have had this about 3 weeks now and i really love it. there is so much more space than my old fridge. the only thing i wish i would have known is that there is supposed to be 3” clearance on each side for the doors to open. one door is too close to the wall and does not fully open, but it still works.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-09-21

Samsung Care

I'm glad to hear you found a way around the door situation. Thanks for sharing your review with us! ^Pat

Catch
5 (9,999)

2020-09-23

Tucson, AZ

5 (9,999)
It took a long time to get my new refrigerator (due to Covid), but it was worth the wait. Plenty of room and it is very quite when it runs. My old one was louder and heated up the kitchen. My new Samsung does not heat up my kitchen, especially when I'm trying to stay cool in the Arizona heat.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Kyle
1 (9,999)

2023-06-22

Texas

1 (9,999)
Super slow ice maker. Had Samsung come out to replace the ice maker and they said it was fine. It dispenses VERY slowly. The crushed ice part is the worst of it. Very disappointed in Samsung seeing as I've been a loyal brand owner for a while and recommend their products. Not anymore however.

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-06-27

Samsung Customer Care

Kyle, we are here to help improve this ice maker. Below is a link to help you diagnose why your ice maker is dispensing slowly. Kindly hover your mouse over the embedded words and watch the full video. Ice maker is dispensing slow https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145944807) to help our team pull up your information. Have a great day ^Camille

ItzKnotEz2BMe
3 (9,999)

2023-06-16

Horsham, PA

3 (9,999)
[This review was collected as part of a promotion.] The fridge has been okay. Overall, it has functioned as you would expect... except the ice-maker keeps breakin!. Every year or two someone has had to come out and replace the ice-maker with a new one due to a known issue with it. Apparently, it can get too cold and short it out or something.

Features

4 (9,999)

Performance

2 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Response from Samsung:
2023-06-20

Samsung Customer Care

Hello there. Let's help you diagnose your fridge ice maker to improve its overall functionality. Please check out the link below to help with the ice maker having too much frost and testing your ice maker. We suggest clicking the included hyperlink about " level your refrigerator" and "ice maker not working" Also, kindly watch the whole video on maintaining your ice maker. Ice bucket frozen https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket Test or reset your ice maker https://www.samsung.com/us/support/troubleshooting/TSG01207806/#reset-ice-maker-bottom-freezer How to maintain the ice maker https://www.youtube.com/watch?v=EsbHtpc1ak4 Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145916367) to help our team pull up your information. Have a great day ^Camille

NanCoOhio
4 (9,999)

2020-08-27

Toledo Ohio

4 (9,999)
[This review was collected as part of a promotion.] We really like the layout of this counter depth fridge. It has more usable space than others we looked at. Still trying to figure out what can fit in very narrow door bin under water/icemaker. We also have an issue with food and produce freezing if gets too close to the back of the fridge.
I recommended this product.

Features

5 (9,999)

Performance

3 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Andrew123
1 (9,999)

2020-07-04

1 (9,999)
Ice maker broke down within the year - noted a lawsuit was filed in 2017 for this very problem so not surprised. Now the fan is fried and the fridge cooling system has failed - repair person coming Monday. Meanwhile my parents old fridge is still operating without fail after 30 years!
Helpful?

Features

4 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Mar13
5 (9,999)

2020-04-14

Port Neches, Tx

5 (9,999)
[This review was collected as part of a promotion.] My Samsung refrigerator is the feature in our kitchen. The Tuscan finish is gorgeous and we love the roominess provided with double doors. The bottom freezer has much more room than I envisioned. Will definitely replace other appliances with Samsung products when the time is right.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
cheatedbysamsung
1 (9,999)

2021-02-22

1 (9,999)
icemaker stopped working after 8 months - got it repaired under warranty. now about a year later icemaker works sometimes and when it works it makes very few icecubes. looked online and seems to be major issue with samsung. very dissapointed - expensive fridge and doesn't work

Features

1 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-02-23

Samsung Care

I completely understand where you are coming from. I wish there were another option I could suggest other than having a technician take another look at it. Unfortunately, at this time; The best course of action would be reaching out to a service Center. If you decide to do so, you can use the link below. ^Pat https://www.samsung.com/us/support/service/locations/

burnsjs1984
5 (9,999)

2019-09-16

Grandville

5 (9,999)
[This review was collected as part of a promotion.] I received the 28.5 cu. ft. Samsung refrigerator and love it! The delivery went smoothly and the people delivering were nice and had it installed within 30-45 minutes. The entire refrigerator was wrapped in some kind of cellophane that needed to be removed and that was really hard to get off around the edges. The refrigerator is so spacious and has so many separate places that you can put stuff and control the temperature. It makes it so easy to organize and see everything in it. There is a drawer that you can keep different kinds of food/wine/beverages and adjust the setting just for that drawer based on what you are keeping in it. I love the features on the inside where it tells you what temperature both the freezer and fridge are at. The color is a Tuscan Stainless Steel and looks so nice. No finger prints so up on it. The on-the-door water and ice makes it convenient for a quick cold glass of water. The only thing with that is that the crushed ice is not real crushed, it comes out in bigger chunks.
Response from Samsung:
2019-09-23

Samsung Cares

Excellent News! Your new refrigerators sleek design and ample storage space is a wonderful addition to any kitchen, and glad you found that in our fridge. Welcome to the Samsung family! ^Cat

Stephen
1 (9,999)

2021-04-30

NJ

1 (9,999)
i wish i could give this refrigerator zero stars. from the day i hooked it up it began dropping ice and dripping water on my kitchen floor. i have hardwood floors in my kitchen (brand new btw) which are now being stained because this refrigerator will not stop dropping ice.

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-05-03

Samsung Care

I'm terribly sorry to hear this about your floor. We appreciate you bringing this concern to our attention. The water and the ice should be draining out inside the unit's drip pan. Were you able to level the fridge when you installed it? You can find the directions on how to level it in the link here: https://www.samsung.com/us/support/answer/ANS00062321/#:~:text=Insert%20a%20flat%2Dhead%20screwdriver,that%20side%20of%20the%20refrigerator. Sorry for the really long link. But if you need us for anything, we can be reached by using the Social Media links below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 
 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143269582

Noleman
1 (9,999)

2020-09-10

Florida

1 (9,999)
Ice maker stopped making ice a week ago and now the function buttons inside the door won’t work. Can’t change temperature for freezer or fridge. Just blinks 14 for freezer and it’s in Celsius. It’s not even 6 months old. Very frustrating, I live in Florida and need ice.

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-09-11

Samsung Care

Thank you for sharing this with us and providing your feedback. I understand you have multiple problems with your appliances. If you would like us to assist you with any concern; we're always here for you. Please reach out to us by using the links below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

Vanessa34130
5 (9,999)

2019-08-30

Cicero

5 (9,999)
[This review was collected as part of a promotion.] I’ve needed a new refrigerator after having ours for over 10 years. This Samsung fridge and specifically the color of Tuscan ... which I can describe as a mocha color. Very beautiful finish and the fact that your fingerprints don’t stay on the fridge is awesome especially if u got kids. The space this fridge has along with its freezer at the bottom is great I had so much room left after I had just transferred frown a fridge that looked full before. I suggest removing the plastic from the door also before putting on the handles as I learned the hard way and now I’m pulling away in pieces the plastic that’s left . But that was my error. There is n app also u can get alerts of if the fridge door stays open ... super cool to me. Also you can set the temperature from it. There’s also setting for the bins in the fridge for humidity control and since I never had that before I was okay this is very cool . I own Samsung tv’s and other products and this Samsung fridge meets the expectations just as any other Samsung product.
Response from Samsung:
2019-09-03

Samsung Cares

Samsung is pleased to hear that we have met your expectations with the quality, innovative features, and sleek design of our refrigerator. Welcome to the Samsung experience. ^Cat

BamA
5 (9,999)

2023-06-20

5 (9,999)
I have had this fridge for year now and have no complaints - Its design is really nice - to open the doors and see everything easily. Took a while to appreciate how quiet it is compared to previous fridge. Freezer drawer is roomy and maintains good temperature.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
OhioCubs
1 (9,999)

2021-09-27

1 (9,999)
we bought our stainless refrigerator #rf23r6201s in october of 2019. two years later we have had three ice machine repairs and a compressor replaced. today we have a less than two year old refrigerator with a non functioning main panel that cannot make ice.

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-09-28

Samsung Care

I'm terribly sorry for the problems this has caused you. I know you have been dealing with this for some time now. If the unit is not cooling properly, the warranty may still cover a repair. Feel free to reach out to us for assistance with setting up a repair by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 
 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143742832

allyoop
1 (9,999)

2023-11-17

Wisconsin

1 (9,999)
This fridge has given me nothing but problems! (along with my samsung oven and microwave). The back wall accumulates ice, the ice maker has stopped working after only 2 years. They know these problems exist but will do nothing to compensate or replace.

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-11-20

SEA Care

Hello there, We know how essential a working fridge is to our home. Let us assist you with this. Below is a link to help you diagnose why there is frost at the back of your fridge. Please click on the embedded words to complete the troubleshooting guide. Frost forms in the freezer or refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator If the ice maker is not working, here are simple steps that can be done. Please click on the embedded word and watch the video included. Ice maker not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice Please see pages 32 to 34 under the "STEP 7 Connect the water dispenser line" section of the manual for more details. Manual https://downloadcenter.samsung.com/content/UM/202106/20210623101812172/FDR_AW2-14-CD-FL_DA68-03873A-04_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146541632) to help our team pull up your information. Have a great day. ^Camille

Barker
5 (9,999)

2020-03-26

Austin, TX

5 (9,999)
[This review was collected as part of a promotion.] I was looking for a great frig to go in my high end downtown condo. The builder's offerings were over a thousand dollars more and didn't have the features and look that my Samsung has. I've been really happy that I went against the grain on this one.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Buddy
4 (9,999)

2025-01-17

4 (9,999)
[This review was collected as part of a promotion.] This fridge came with our long term rental and we like it very much. I keeps the food at a good temperature and the double door configuration make access easy. The freezer area is also very functional. Would purchase this fridge for my own home.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
99and59
5 (9,999)

2020-08-22

Houston

5 (9,999)
[This review was collected as part of a promotion.] Bought the unit in March. Deliver and set up were good. Unit cooled of quickly once plugged in. easy to set up and control with the mobile app. Quite roomy and flexible in arranging and making space. Easy to clean and it looks good above all.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Redman
4 (9,999)

2020-09-28

Canton, GA

4 (9,999)
I have had this fridge for a week. So far so good. Good features. Door water and ice maker work great. Still tweaking the temperature to find the sweet spot. Fridge gets very cold. Looking forward to see how wireless connectivity works.
I recommended this product.

Features

3 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
disappointedbuyer
1 (9,999)

2023-05-03

1 (9,999)
I replaced all my appliances with Samsung in Aug-2020 and there is a water leak in the refrigerator and the dishwasher racks are rusting. We are older couple who uses all our appliances very carefully. Bad quality products !!!! Do not buy!

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-05-04

SEA Care

Hello there, Thank you for taking the time to leave this review. Let's check how we can assist you with your fridge and dishwasher. The first thing we need to know is to locate where the leak is coming from. Once we know where it's coming from, we will show you what steps to take to find the cause and keep it from happening again. Water leaks in a Samsung refrigerator (Please select where the leak comes from?): https://www.samsung.com/us/support/troubleshooting/TSG01001852/ You may also want to check this link for additional tips. How to level your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00062321/ As for your dishwasher, Kindly message us for the model # so we can check if there is an available replacement. Should you need support in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day. -John

Mike
5 (9,999)

2022-07-20

Houston, TX

5 (9,999)
[This review was collected as part of a promotion.] Fantastic price and looks more expensive than it actually was. Fits the space perfectly.I like the WiFi connectivity and notifications on the Smart Things app. Have only been in my new home a few weeks and getting many compliments already.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Nellen
1 (9,999)

2025-01-17

1 (9,999)
2019 Model. Have had to defrost twice. The ice machine stopped working a year ago. Don't recommend. Also have a Samsung dishwasher that literally every dish has to be washed before it goes in. I wont buy another Samsung product again.
Response from Samsung:
2025-01-17

Samsung Care

Hi Nellen, We know how convenient it is to have an ice maker in our refrigerator. We are here to help you. I have shared a link below if your ice maker is not working. You can select the nearest issue, then watch the video and click on all the embedded words in the article. https://www.samsung.com/us/support/troubleshoot/TSG10002387/ We want to speak with you about this experience and determine what steps can be taken to help with your Samsung appliances. Please feel free to contact us using the options below. We look forward to assisting you as best we can. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148183068, which will help our team pull up your information. ^Rainly

Kayli49896
Incentivised review Rewarded for feedback, but gave honest & objective review.
4 (9,999)

2024-06-13

4 (9,999)
Decent amount of storage; I like the adjustable shelves and large drawer at the bottom. Freezer is fairly spacious as well. Only issue is the ice maker jammed- I was able to fix it on my own though. Overall a good fridge for the money!
I recommended this product.
Johnny
5 (9,999)

2021-02-08

Florida

5 (9,999)
had this counter-depth beauty for about a month, and all is well. i really like the wide drawer for deli products and such, also the touch buttons to change from water to ice in the door. lastly the lighting inside just looks so nice.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
PAL4ever
5 (9,999)

2020-03-24

Fuquay Varina, NC

5 (9,999)
[This review was collected as part of a promotion.] We bought this refrigerator in November and instantly loved it. We needed a counter depth fridge and those are not easy to find. This one is roomy with enough drawer and door space for everything. And the bottom freezer is a dream.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
xtina16405
2 (9,999)

2025-03-23

CA

2 (9,999)
Do not BUY a Samsung refrigerator. The ice maker freezes up and they will not replace it. They state it’s out of warranty. Google Samsung refrigerator and see how many ice maker issues they have. Buy another brand refrigerator.

Features

4 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2025-03-24

SEA Care

Good day, Thank you for sharing your experience with the ice maker. Let's seek help for you. To increase the ice maker's efficiency, please refer to the troubleshooting guide below and follow the instructions by selecting the option that best describes your experience. The ice bucket is stuck or has a block of ice: ff https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice Samsung ice maker is not working https://www.samsung.com/us/support/troubleshoot/TSG10002387/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148650721) to help our team gather your information. Have a great day. ^Charles

do not buy this fridge
1 (9,999)

2026-03-19

1 (9,999)
have had to have it repaired several times. constant issues with ice maker, now the compressor has gone out. Fridge is from 2019, I am second owner and thus have no warranty. For your own sanity, do not buy this.
Helpful?
Originally posted on 36" Counter-Depth French Door Refrigerator with Twin Cooling Plus™(RF23R6201SG_AA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-03-23

SECA CS

Hello, We are sorry to hear that you're experiencing challenges with your product. We would love to connect with you to discuss your ongoing ticket. Please provide your ticket number/reference ID to our 24/7 live chat experts at www.samsung.com/ca/support/live-chat-support for assistance. Thank you, Samsung Customer Care

Suzanne
1 (9,999)

2023-06-12

1 (9,999)
Very Disappointed, we bought the suite of Samsung appliances, 2 years ago and have already replaced the dishwasher (the primary controller board died), and now the refrigerator deader than a doornail....
Response from Samsung:
2023-06-20

Samsung Customer Care

Hi Suzanne, We would love to know more about your fridge to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145918100) to help our team pull up your information when you message us. Have a great day. ^Charles

FrustratingForSure1000
1 (9,999)

2024-01-29

Seattle WA

1 (9,999)
Refrigerator failed after a couple of years, just like the other reviews. Water in the tray, broken ice maker, ice buildup in the fan assembly and inconsistent temperature. Will never buy Samsung again.

Features

3 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-01-31

SEA Care

Greetings, The refrigerator is one of the essential appliances in every household. Let's get the information you need to ensure your refrigerator performs well. The link below will help you address the ice maker, leaks, the ice buildup, and the temperature issue of the refrigerator; also give you more information by checking the hyperlinks and video. Please select the scenario that best fits your situation. Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146799272) to help our team pull up your information when you message us. Have a great day, -Ernest-

GenuineGlenn
1 (9,999)

2020-09-19

1 (9,999)
Bought the earlier generation 4 years ago - luckily with extended warranty from vendor. Last year, ice machine stopped, seemed simple enough problem. Technician came (2 weeks after call), provided diagnostic, order replacement, and repaired it 2 weeks after that . 3 weeks thereafter, same problem, different technician, seems it was the Twin Cooling unit (full out of ice, jammed up compressor / drain / dehumidifier). Fan hits ice build-up, fan breaks, cooling over cools and breaks. After another 4 weeks without fridge, finally got it repaired. Last month - same problem... fan sounds like a jet engine, ice machine leaks, and compressor freezes over. Technician recommended stop using ice machine, but better yet, manually defrost fridge every few months or so, by unplugging and letting thaw and drain (if drain isn't blocked) for 48 hours. It's a shame, really, as I loved the look and features, but I need a fridge to work first and foremost, and this one just plain doesn't. And I can't losing money in spoiled food and having to defrost a not-inexpensive fridge every 3 months....
Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Joe S
5 (9,999)

2020-10-12

Smithfield NC

5 (9,999)
I've had this fridge for a month and it rocks. I love the design and customizable shelving. The door ajar alarm is my fav feature since I sometimes don't close the door all the way. Top marks!
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
bubba
2 (9,999)

2024-06-01

Dallas, Texas

2 (9,999)
3 years in on my 2nd Samsung french door refrig and the ice maker has quit working. Im about to see if there was any benefit to purchasing the extended warranty with Sams. This ice maker is junk

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-06-03

Samsung Care

Greetings! It's disappointing to find that the ice maker isn't living up to expectations, especially considering that it's your second unit. We're here to assist you. I have shared a Samsung link below to help with your experience. The link has an embedded video that we recommend watching in full. Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147199108 to help our team pull up your information. Leo

GO8628222g
4 (9,999)

2020-05-17

Los Angeles

4 (9,999)
looks clean, dispenser works great, good space. only complaint is that the top left shelf inside the dispenser side door doesn't have a notch on the right to keep it from falling to one side.

Features

4 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)

User manual & downloads

User Manual (USA)

ver 04 | 33.68 MB

Jun 23. 2021

ENGLISH, FRENCH, SPANISH
Download

Quick Guide (USA)

ver 00 | 1.32 MB

Jun 25. 2019

ENGLISH

Download
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Features and specifications are subject to change without prior notification.