36" French Door Refrigerator with Family Hub™

Silver 26.5 cu.ft.
RF27T5501SR/AC

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36" French Door Refrigerator with Family Hub™
Silver 26.5 cu.ft.

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Highlights

Rethink the refrigerator

Family Hub™

Simply bigger inside

Large Capacity

Perfectly harmonious and stylish design

Modern Design

ENERGY STAR® Certified

ENERGY STAR® Certified

Features

Family Hub™

Make the Family Hub™ the heart of your home. It provides a fun way to share messages, photos, videos, information and schedules. You can also watch TV*, use your favourite Apps or any on your smartphone**, and listen to music.

Family Hub™

Make the Family Hub™ the heart of your home. It provides a fun way to share messages, photos, videos, information and schedules. You can also watch TV*, use your favourite Apps or any on your smartphone**, and listen to music.

Family Hub™

Family Hub™

Make the Family Hub™ the heart of your home. It provides a fun way to share messages, photos, videos, information and schedules. You can also watch TV*, use your favourite Apps or any on your smartphone**, and listen to music.

  • * Compatible TVs are: 2015-2017 models of Smart TV: J/K/MU6400 series or higher, 2018 models of Smart TV: NU7400 series or higher, 2019 models of Smart TV: Q60R series or higher, 2020 models of Smart TV: Q60T series or higher and Lifestyle TV(The Frame, The Serif, The Sero). Please check the compatibility information for new TVs on samsung.com.
    ** Compatible with all major Apps on Samsung Galaxy S6 models or later, running Android 8.1 or higher.
    *** Software updates available (the service policy is subject to change at any time and without notice).
  • * Compatible TVs are: 2015-2017 models of Smart TV: J/K/MU6400 series or higher, 2018 models of Smart TV: NU7400 series or higher, 2019 models of Smart TV: Q60R series or higher, 2020 models of Smart TV: Q60T series or higher and Lifestyle TV(The Frame, The Serif, The Sero). Please check the compatibility information for new TVs on samsung.com.
    ** Compatible with all major Apps on Samsung Galaxy S6 models or later, running Android 8.1 or higher.
    *** Software updates available (the service policy is subject to change at any time and without notice).
  • * Compatible TVs are: 2015-2017 models of Smart TV: J/K/MU6400 series or higher, 2018 models of Smart TV: NU7400 series or higher, 2019 models of Smart TV: Q60R series or higher, 2020 models of Smart TV: Q60T series or higher and Lifestyle TV(The Frame, The Serif, The Sero). Please check the compatibility information for new TVs on samsung.com.
    ** Compatible with all major Apps on Samsung Galaxy S6 models or later, running Android 8.1 or higher.
    *** Software updates available (the service policy is subject to change at any time and without notice).

Effortlessly quick & easy food management

View Inside View Inside

View Inside

See what’s in the fridge on your smartphone. The View Inside internal cameras show what food you have, so you can check when you’re shopping. It also automatically tags food expiration dates and lets you create a shopping list, food memos or reminders.*

View Inside View Inside
Shopping List Shopping List

Shopping List

Plan meals and food purchases easily with the Shopping List App. Just add any items you want to your shopping list with a touch or voice command. Or you can synchronize it to your phone and check it in a store.

Shopping List Shopping List
Smart Recipes & Meal Planner Smart Recipes & Meal Planner

Smart Recipes & Meal Planner

Using artificial intelligence and food profiling, the Recipes App provides delicious recipes with simple instructions and can send the oven the right settings*. A Weekly Meal Planner suggests meals to cook every day, based what food you like and have in the fridge.

Smart Recipes & Meal Planner Smart Recipes & Meal Planner
  • * Data network or Wi-Fi connection is required.
  • * Available on Android and iOS devices. A Wi-Fi connection and a Samsung Account are required.
  • * Only works immediately when the Smart Control is already turned on in the connected oven. When Smart Control is turned off it only sends setting information.

Get closer to members of your family

Family Board Family Board

Family Board

Enrich your family life by sharing news, messages and special moments on the Family Board. Simply use your smartphone and it will synchronize with the Family Hub. You can show photos, post stickers, draw pictures and type or hand-write notes. You can even add a music player.

Family Board Family Board

Morning Brief (News, Weather)

Stay up-to-date with important information! The Morning Brief displays the weather forecast, food reminders and your calendar on the fridge’s screen. Using New Bixby voice recognition it will identify who’s talking and show relevant information. It can also provide news.

Calendar Calendar

Calendar

Make sure that you never miss a family event. The Calendar lets you share and check the schedules of family members at a glance. You can update entries on the fridge or from a smartphone and synchronize the schedules with Google and Microsoft 365 calendars.

Calendar Calendar

Memo, To-do, Gallery

Enjoy a really fun and effective way to communicate with your family. Using the Memo, To-do and Gallery Apps you can share memos, task lists, instructions, activity schedules, photos and even upload and play video clips. The screen turns on when anyone is near, so they can see what you’ve put.

Non-stop music, radio & TV entertainment

SmartView (Phone/TV Mirroring) SmartView (Phone/TV Mirroring)

SmartView (Phone/TV Mirroring)

Watch mobile content or TV programs while cooking. The SmartView App can display what’s on your smartphone or Samsung Smart TV*. Simply open the App, choose a smart device or TV and both screens will instantly show the same content.

SmartView (Phone/TV Mirroring) SmartView (Phone/TV Mirroring)

TuneIn / Spotify

Enhance your cooking pleasure and entertain people at a party. Enjoy seamless music listening to your favorite playlists and songs using Spotify. Or stream non-stop entertainment with global radio stations, news, podcasts and comedy shows on TuneIn.

Internet Internet

Internet

Access your favourite web services without a PC or mobile device. Using the embedded Browser you can view online content, such as news, social media and much more. You can also create shortcuts on the Home Screen or save links to popular websites, such as Twitter, so you can quickly access them.

Internet Internet
  • * Compatible TVs are: 2015-2017 models of Smart TV: J/K/MU6400 series or higher, 2018 models of Smart TV: NU7400 series or higher, 2019 models of Smart TV: Q60R series or higher, 2020 models of Smart TV: Q60T series or higher and Lifestyle TV(The Frame, The Serif, The Sero). Please check the compatibility information for new TVs on samsung.com. ** Compatible with all major Apps on Samsung Galaxy S6 models or later, running Android 8.1 or higher.
  • * Data network or Wi-Fi connection is required.

Connected Living

Enjoy a smarter, more connected life. SmartThings* lets you control smart devices. Just tell the New Bixby** what you want to do and it does it. And you can connect to your smartphone* to make calls, or see and speak to anyone at the door.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.
** A Wi-Fi connection and a Samsung account are required. Different languages are supported by each country.

Large Capacity

(SpaceMax Technology™)

Store your food neatly and keep it fresher for longer with a huge 26.5 cu. ft.* of space. SpaceMax Technology™ enables the walls to be much thinner using high-efficiency insulation. So it creates more room inside without increasing the external dimensions or compromising energy efficiency.

* The capacity is different for each model.

Modern Look Design

Give your home a stylishly integrated appearance. Its premium modern look is both neat and sleek, but won’t look out of place with your existing appliances and cabinetry.

Fingerprint Resistant Finish

A special Fingerprint Resistant Finish prevents surfaces from becoming covered in unsightly fingerprints and other marks and smudges. And they can be quickly wiped away if any do appear.

Power Cool / Power Freeze

At the touch of a button, Power Cool blows intensely cold air into the fridge to quickly cool your groceries or favorite drinks. Power Freeze delivers a fast blast of cold air into the freezer. It’s great for freezing or firming up frozen food and making ice.

Internal Water Filter

The internal water filter keeps out more of the bad stuff, up to 80% more than other leading private labels.

All-Around Cooling

An All-around Cooling system cools the entire fridge evenly from corner to corner. It continually checks the temperature and circulates cool air through strategically placed vents.

Digital Inverter Compressor

The Digital Inverter Compressor automatically adjusts its speed in response to cooling demand across 7 levels. As a result, it’s quieter and uses up to 50% less power.

Specifications

  • Net Weight (kg)

    140 kg

  • Cooling Type

    All-around Cooling

  • Number of Door Pocket

    0 EA

  • Net Total

    26.5 cu.ft

  • Net for Freezer

    8.6 cu.ft

  • Net for Fridge

    17.9 cu.ft

  • Net Dimension (WxHxD)

    35 6/8 x 70 x 35 3/8 inch

  • Net Width (inch)

    35 6/8 inch

  • Net Case Height with Hinge

    70 inch

  • Net Case Height without Hinge

    68 7/8 inch

  • Net Depth with Door Handle

    35 3/8 inch

  • Net Depth without Door Handle

    32 7/8 inch

  • Net Depth without Door

    28 7/8 inch

  • Packing Dimension (WxHxD)

    37 23/32 x 75 5/16 x 35 29/32 inch

  • Net Weight (kg)

    140 kg

  • Packing Weight (kg)

    144.3 kg

  • 20/40/40H (Container)

    26(40ft)

  • Cooling Type

    All-around Cooling

  • Number of Shelf (Total)

    4 EA

  • Drawer Type

    Full-width drawer

  • Shelf Material

    Tempered Glass

  • Number of Vegetable&Fruit Drawer

    2 EA

  • Number of Door Pocket

    6 EA

  • Power Cool Function

    Yes

  • Icemaker

    Auto Ice Maker

  • Interior LED Light

    Top LED

  • Number of Door Pocket

    0 EA

  • Interior LED Light

    LED

  • Power Freeze Function

    Yes

  • Freezer Divider

    1

  • Door Alarm

    Yes

  • Refrigerant

    R600a

  • Tactile, Electronic Control

    Electronic Control

  • Lock & Key

    No

  • Door Type

    Sleek edge

  • Dispenser with Water Filter

    Yes

  • Door Handle

    Flat Handle

  • Colour

    Black Stainless

  • Energy Consumption

    746 kWh/year

  • ENERGY STAR® Certification

    Yes

  • Free Standing

    Yes

Reviews

36" French Door Refrigerator with Family Hub™

4.4

Recommended by 89% of customers.

Write a review
5 stars 71%
4 stars 17%
3 stars 5%
2 stars 3%
1 stars 6%
Features 4.6
Performance 4.5
Design 4.5
Value 4.4
AI review summary
  • The product has a spacious interior with excellent cooling performance that keeps food fresh.
  • It features an innovative touchscreen display with smart capabilities like remote fridge monitoring, recipe access, and smart home integration.
  • Customers report the product has a sleek, modern design and reliable performance, with only occasional minor issues.
  • Overall, the product receives very positive reviews from customers.
AI-generated from customer ratings & reviews, and may include incentivized reviews.

Reviews with images & videos

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Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.

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663 Reviews

Mukesh
1 (9,999)

2023-06-26

1 (9,999)
I bought this in 2019 ,it’s four years old. The first 2 years I love it I even brag how good the sound was on the refrigerator. But after 2 years it kept knocking the ice maker bin out. I had to manually defrost the whole ice maker compartment,the ice cubes got jam on the side and thaw and refreshed on side In three years I had to replace the ice maker. Now every week I get my paddy knive and scrape the ice and knock ice cube that get stuck on side.I paid $450 to Samsung authorized Technician to change ice maker.Samsung cover only 1 year warranty.PLEASE DO Not buy this fridge.
[D] Alternative Text [D] Alternative Text
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Anonymous
5 (9,999)

2020-07-28

Palmetto, GA

5 (9,999)
[This review was collected as part of a promotion.] have you ever been elbow deep in hamburger meat mixing up your family's favorite meatloaf to have your cell phone ring? just speak to bixby and answer the call through the built-in bluetooth on the family hub and voila - i knew i would enjoy having the ability to leave notes for the family, see my calendar of events, create a shopping list with help from the smartthings app, and listen to my podcasts or music while working in the kitchen. never did i imagine the ways my life could be enhanced by a refrigerator! interior shelving and drawers are large and roomy. i fit everything from both my freezers into the new samsung and had room to spare!
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Lemoore72422
5 (9,999)

2020-06-11

Lawndale

5 (9,999)
[This review was collected as part of a promotion.] What a fun family fridge! And who gets to say that about an appliance, really? We’ve had ours for a little over a week and are still learning about new features. Our four year old loves it because we can add new pictures and even draw silly notes. I love it for the capacity and clean lines. My husband loves it because of the technology. Then there is the family hub app. It makes it so easy to see the contents of your fridge with the camera and then create your shopping lists. Your food list even let’s you track food expiration dates. Using the app, you can easily upload new photos and even connect your calendars. This is truly a family hub!
Helpful?
Kahlerchris
5 (9,999)

2020-06-22

Redlands

5 (9,999)
[This review was collected as part of a promotion.] Coming from an older model fridge, this was an extravagant change for us, and I’ll have to admit i was rather nervous about all of the gadgets that come along with this appliance. It’s only been a few days but this fridge is great! The inside compartments are huge and make for easy access upon opening the refrigerator. Of course, the family hub is nothing short of fantastic! I am still baffled with the amount of things you can do within the screen. The WiFi was super easy to connect and I’m very much enjoying the music coming directly from the Family Hub! Overall, we are extremely impressed with this new appliance and would recommend it to family and friends.
Helpful?
NM0318
1 (9,999)

2023-08-03

Long Island, NY

1 (9,999)
DO NOT BUY THIS FRIDGE!!! I've had this fridge for 2 years, and it's been nothing but issue after issue. The freezer temperature is unstable. The ice maker does not work (there's a manufacturer's defect-- a gap that allows warm air into the ice maker), the water filter is $50+ every three months, and Samsung has DONE NOTHING to help or fix the ice maker issue. All I was offered was a one time extension on their "parts warranty," but I would still have to pay for labor--I've already paid to have other specialists diagnose the issues! They have all said the same thing about Samsung appliances: unreliable and a waste of money!
Helpful?
Originally posted on Samsung US

Features

2 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-08-08

Customer care

We are thrilled to lend a helping hand with your Samsung refrigerator. Ice is always important every day and is essential in every household. I have shared a Samsung link below to aid your encounter with the ice maker and refrigerator temperature. We recommend selecting the scenario that best fit your situation and watching the video associated with it, you can also check the hyperlinks for additional information. Ice maker not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146121053) to help our team pull up your information when you message us. Have a great day. -Ernest-

Bean
5 (9,999)

2023-06-25

5 (9,999)
[This review was collected as part of a promotion.] I purchased my 1st large appliance and I am so happy with my purchase. I bought a gorgeous Samsung refrigerator with three doors, a bottom freezer, a wide vegetable drawer so I can spread out my vegetables instead of stacking items on top of each other, I have a touch screen built right in the door, it has Alexa, the time shows with just a touch, I can see inside the fridge without opening the door. It needs just a touch to check out the apps and download more apps if you like. It has filtered water, with an icemaker that does crushed ice and cubes, it is so quiet you can hear it running. But best of all is the compliments I get when my family and friends visit.
Helpful?
Originally posted on Samsung US
drewandminda
5 (9,999)

2020-07-14

Sayreville

5 (9,999)
[This review was collected as part of a promotion.] I love my new smart hub refrigerator. It is huge and fits everything nicely. It is beyond what I expected. The led lighting is great. The stainless finish is beautiful. I love how it is energy efficient. The finger resistant stainless is absolutely beautiful also. It has so many great features. The water and ice maker is so convenient. The WiFi capability is like having another smart device handy. It features things like the ring doorbell and it always you to listen to music too. I cannot wait to finish my whole kitchen with more Samsung products. All my food fits without any issues. I would definitely recommend. Not only is it beautiful but it works great.
Helpful?
BRodri
1 (9,999)

2021-03-15

1 (9,999)
I bought this is December 2020. In January 2021 the ice maker stop work. Until now march they still didn’t fix my problem. I called many times and no respond.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
chill1975
5 (9,999)

2020-08-10

Houston, TX

5 (9,999)
[This review was collected as part of a promotion.] I've had this refrigerator for about two months and I'm still discovering new features. My toddler is a wiz at navigating her way around the feature on the family hub. I get a lot of compliments from visitors when they walk into my kitchen. I get a kick out of virtually locking into my fridge when I'm at the grocery store. No more forgetting an ingredient needed for dinner because I though I already had it in my fridge. The water from the ice maker comes out so cold that you don't even need to add ice for a refreshing drink. It is a must have for people who love smart appliance with all the current features.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
gonzalesjg
3 (9,999)

2021-10-12

Las Cruces, NM

3 (9,999)
first of all the aesthetics are great; especially with the huge screen in the front. also, there is plenty of room inside this refrigerator, but its the little things that i wish samsung would pay attention to. one of my pet peeves with this fridge is how water leaks out of the water dispenser, and the tray that is supposed to catch water is mediocre. the ice dispenser cant keep up, and is slow to replenish the ice, and limited of support for the app when not working. honestly i could over look those issue, but when my screen touch screen ability failed it was the straw that broke the camels back.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Response from Samsung:
2021-10-13

Samsung Care

I'm sorry to hear this about your Family Hub experiencing problems. I know this must be a headache for you. Have you already tried resetting the hub by turning off the power switch at the top of the unit? If you have. We can look into this concern, as well as your other concerns. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 
 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143786786

Lavon78
3 (9,999)

2021-08-24

Menifee ca

3 (9,999)
we were not even really in the market for a new fridge but could not stop thinking about the samsung smart hub model. after waiting more than 3 months for delivery, our fridge worked well for a very short period of time. the smart hub and screen is a cool feature for family photos and the such but this model fell short with basic features such as making ice. as a family of 4, we dont use much ice or go in and out of the fridge and it is really frustrating when one goes to get ice and comes up empty. we have to buy ice and that is unacceptable considering the price paid for this fridge. not happy at all.
Helpful?
Originally posted on Samsung US

Features

2 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-08-25

Samsung Care

I can sympathize with your issue with your refrigerator's ice maker. I would also be upset if I couldn't use my newly purchased appliance to its fullest. We want to correct this as soon as possible, so you can go back to using your fridge properly. Check out the link below for steps on how to deal with your unit, not making ice. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough/

Jared K
1 (9,999)

2022-01-27

1 (9,999)
Over the last two years I have had three technicians come out to replace various parts within the ice maker to prevent ice build up in the inside which eventually leads to the ice maker to fail and stop working. None of the replacement parts have worked to date. Samsung's warranty has ended and I am left with a fridge that performs poorly or not at all. This has been a terrible purchase from Samsung and they have left me with very few options than to buy a new fridge. If you need proof just google the class action law suits filed over the last four years regarding their ice makers.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

3 (9,999)
Response from Samsung:
2022-01-28

Operations

Hi Jared K, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks! 

Itrums
3 (9,999)

2020-08-27

Dallas

3 (9,999)
[This review was collected as part of a promotion.] Is very nice refrigerator, but the tech part is Very limited, for a Samsung product that make cellphones the software is very slow and limited sometimes you can play YouTube videos sometimes it doesn’t is very frustrated, Spotify is limited same we all the apps! And 2 GB of storage is ridiculous, if you try sell something like this nice please make it great! Samsung is one the best tech companies in the world with the galaxy family I can’t believe this tech refri is so limítate and slow sometimes come on!! Like I say is good for the price but it need a lot Improvement, it cool great big space, but the new thing is the screen and the tech part it need work!! Some pictures of YouTube
I recommended this product.
Helpful?

Features

2 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2020-09-30

Samsung Cares

Hello! Thank you for your feedback! ^Ty

Disappointed
1 (9,999)

2022-10-27

South Carolina

1 (9,999)
[This review was collected as part of a promotion.] Not the best fridge by far. We have had issues with this fridge and the ice or water dispenser multiple times. Anything from line freezing to water drips when you dispense ice. The tech support takes forever to come and resolve problems that should not be happening on a fridge that is less than 12 months old. The ice maker holds about 4-5 cups of ice. Do not plan on having a party with this ice maker. The freezer is tiny and the shelving space in the fridge is a joke. We were sold on the touchscreen and the features there, but it is way overrated and not worth the hefty price tag. The metal is super soft and has minor dings from kids bumping into it. What happened to good old quality?
Helpful?

Features

1 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-10-28

SEA Care

Good day. Thank you so much for taking the time to leave a review. We have provided troubleshooting links below to help you with the refrigerator. The potential causes and steps to troubleshoot any frost that forms in your refrigerator can be found at this link: https://www.samsung.com/us/support/troubleshooting/TSG01109344/ Here's the troubleshooting to fix the leaks when dispensing ice: https://www.samsung.com/us/support/troubleshooting/TSG01109814/#some-water-comes-out-when-i-try-to-dispense-ice If you think the ice maker is not making enough ice, you may visit this link for assistance: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough These links will help you with properly storing your food and how you can adjust the shelves inside: https://www.youtube.com/watch?v=pN8js9mZrXI https://www.samsung.com/us/support/answer/ANS00063107/ To make the most of the space in your refrigerator, follow the tips at this link: https://www.samsung.com/us/support/answer/ANS00084845/ If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for choosing Samsung. Have a wonderful day! —Vannesa

GooseBearGoo
3 (9,999)

2020-09-07

Vero Beach, FL

3 (9,999)
[This review was collected as part of a promotion.] Purchased the fridge a little over two months ago. The apps available for the fridge are clunky and not user-friendly. It doesn't want to integrate with other apps and calendars easily - the digital features aren't intuitive at all. The voice recognition isn't very good and is also very clunky/unresponsive. The camera in the fridge doesn't recognize food correctly and there is seemingly no way to correct it. The physical fridge itself is nice and the layout makes sense as far as storage and flexibility. However ultimately, I feel like it had amazing potential but its just not quite there yet.
Helpful?
Originally posted on Samsung US

Features

3 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Response from Samsung:
2020-09-08

Samsung Care

I understand your concern. Have you attempted to reset the display hub for the fridge? You can do this by turning off the circuit breaker to the uni for a few minutes. If you have any questions for us, please reach out to us using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

Flutterflymom
5 (9,999)

2022-01-03

Belleville, NJ

5 (9,999)
[This review was collected as part of a promotion.] This fridge is so spacious. I love that you can see inside without opening the door. The door alarm is great too especially with little kids who sometimes forget to close the door all the way. That has saved our food (we've lost food like that with our old fridge). The only down side is the water part but only because it's so slow. I guess we're so used to things being fast lol. But it's not a enough to deduct any stars because the water filters great and it's worth it. The freezer is also very spacious and easy to accommodate things. I love it, plain and simply love this fridge. Also the added bonus of adding pictures and video clips of my family and notes for them. What's not to love.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Pk579
5 (9,999)

2020-06-09

Shepherdstown

5 (9,999)
[This review was collected as part of a promotion.] Wow! Just wow! I’m so impressed. This fridge is not only gorgeous. But, everything about it is really cool. It has so many options for storage inside. Small spaces, large spaces, bins. You can adjust compartments and shelves. The freezer is so spacious. We absolutely love the touch screen. It allows you to see what’s in the fridge as well. It’s pretty great that it can be controlled by my phone. I have kids, so the alarm notification on my phone telling me the door was left open is a game changer. Not to mention everything else you can do with the Family Hub! The refrigerator itself is very nice to look at. I would recommend to everyone! The entire family absolutely loves it. Thank You
Helpful?
Shmo84
3 (9,999)

2021-01-03

3 (9,999)
Fridge is decent. As far as decent goes these days with cheap materials and what not. Fair space. Freezer is good size. Screen is ok. It is handy. There's lots of handy apps that can help with life. The ice and water dispenser however are the weak link. They are not good. The water dispenser is in an odd place (too far forward) and causes a great deal of mess. The ice maker doesn't even work well. I dislike those types. I'd rather an ice maker that dumps into an ice tray. We got it on a major sale so the gimmick is gun, but it's not a spectacular fridge by any stretch of the imagination.
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

2 (9,999)

Value

3 (9,999)
Response from Samsung:
2021-04-20

DA

Hi Shmo84, thank you for your review. We would like to hear from you regarding some of the things you are experiencing with your ice maker not working well. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (www.samsung.com/ca/support).

Sam T
4 (9,999)

2022-01-05

Georgetown,Ky

4 (9,999)
purchased this 2 weeks ago and i am not a fan. the family hub is not easy to navigate. the water dispenser sticks out from the fridge door so it gets banged up everytime my kids decide to swing the door open. the cameras inside are the main reason i wanted this fridge, however they don’t really show you the entire fridge. i also do not like that there is no drip tray under the dispenser. the shelves can’t really be adjusted much for taller items and the doors have limited space for tall things (this is my fault for not double checking, thought i ordered the model with the fold up shelves).
I recommended this product.
Helpful?

Features

2 (9,999)

Performance

5 (9,999)

Design

1 (9,999)

Value

3 (9,999)
Okie teacher
3 (9,999)

2020-08-03

Oklahoma

3 (9,999)
[This review was collected as part of a promotion.] I like the smart screen features, appearance, and the 3 door design of my new fridge, but I have had it a very short time and have already had problems getting bottom tray out to clean (finally went to YouTube for help) and now the ice machine isn't working. We noticed from the beginning that it dispensed ice sparingly and slowly, but now it isn't dispensing ice at all. While it may end up being a minor thing, it is a pain having to go to the online manual or look up YouTube on a brand new refrigerator. I'm hoping this isn't foreshadowing of problems to come. Other than that, I am pleased.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2020-10-02

Samsung Cares

Hello, thank you for reaching out to us with your concerns! Here's a link that will help resolve any ice maker issues that you may be experiencing https://bit.ly/2HS4d8D ^Ty

Mine2Take
5 (9,999)

2020-08-03

New Jersey

5 (9,999)
[This review was collected as part of a promotion.] I have only had my Samsung refrigerator for a week, and the entire family is enjoying it. First off let me say that there is plenty of room for everything. I have a large family and I love to cook and this fridge has room to spare. The freezer is great too and I can keep everything organized and within reach, no digging through the freezer. The family hub is the favorite of the kids, we leave each other notes, mark important calendar dates, and share our favorite music. Pet pictures, kid photos, and doodles everything pinned on our home screen. This is a refrigerator and so much more.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Ray0ray
4 (9,999)

2022-01-19

Bristol CT

4 (9,999)
[This review was collected as part of a promotion.] Love this refrigerator,y only complain is the difference in the left door vs right door weight. The right door has the hub so it's heavy. Tends to slam and swing, but the left acts normal. The right do can start to get droopy and needs braces to keep it lined up with the left door. Wish they would balance the weight better. Also would like more apps. Hub apps are limited. I love how it communicates with my Samsung range, and how it plays a tune when someone leaves the door open. Wish it would send alerts to my phone as well. It's great being at the store and being able to look inside the refrigerator from my phone to see if I have ingredients. Can't see what's in drawers and on the doors though.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Tfay412
3 (9,999)

2021-09-22

Tampa, FL

3 (9,999)
this is a great looking and sorks great, howrver in the smart hub side, its not all that great. you cant download and add apps, youre stuck with what comes pre-installed on the fridge. family hub app moved to smart things and works ok but uploading pics and video doesnt work well at all. app does not work well with iphone. you can view doorbell camera if you have a ring doorbell, but you cant put the nest app on the smart hub if you have nest cams. works great with other samsung products, not so well with anything but samsung. needs to allow 3rd party smart home apps & integration.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

3 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Response from Samsung:
2021-09-23

Samsung Care

We hear what you are saying about compatibility concerns. We are constantly looking into ways to improve our firmware and to make our Family Hub work well with 3rd party apps. I will be sure to report your feedback via the appropriate channels. ^Pat

Amy1
2 (9,999)

2020-06-13

2 (9,999)
great fridge but seriously makes a mess. delivered with a damaged ice seal. ice gets crushed trying to come out and will fall when i open the fridge. always having to wipe water but i gave up and have decided to live with frequent ice puddles on my floor. shelves are awkwardly/badly designed to be too thin to hold much on the left door. love the built in speaker and ability to upload photos but the operating systems requires a separate app that just takes up space on my phone. only useful for uploading photos. wish the fridge was compatible with google or alexa. pretty useless.
Helpful?
Originally posted on Samsung US

Features

2 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

3 (9,999)
Response from Samsung:
2020-08-28

Samsung Cares

We definitely appreciate you bringing this to our attention. We certainly will use this information to help us in our ever continuing efforts to improve the overall customer experience for everyone. ^Ty

Anonymous
5 (9,999)

2020-08-03

5 (9,999)
[This review was collected as part of a promotion.] This is a very unique fridge. From the time it arrived i knew it was going to be fun to learn and find out everything this fridge could do. I specifically like the fact that you can PLAY MUSIC and YOUTUBE MUSIC / VIDEOS right on the very large media screen attached to it. When i get the urge, i listen to my favorite music and / or my favorite Youtube videos right on the fridge while doing chores or washing the dishes, it makes these chores a lot easier when your having fun. ALSO a very spacious fridge w/ tons of space it'll take you a week of shopping to fill it completely.
Helpful?
Disappointed-Customer
1 (9,999)

2022-08-22

1 (9,999)
The fridge has not worked properly since it arrived. - The tablet screen does not work making it impossible to control the fridge, including simple temperature controls. I recommend buying a fridge that does not have family hub. - The freezer space is very small, I had to put 50% of my last freezer's contents into my basement freezer. - This side compartments are very narrow around the water dispenser making them useless. In my opinion, just buy a basic fridge without the water/ice dispenser or family hub. Important note: Samsung's warranty only covers from date of PURCHASE. If you're going with this brand just buy basic. I am not allowed to say anything else due to their review guidelines.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-08-24

Operations

Hi there, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks! 

Drewandminda1
5 (9,999)

2020-07-24

Sayreville

5 (9,999)
[This review was collected as part of a promotion.] I’m so in love with this beautiful refrigerator. The stainless steel finish is such a beautiful addition to my kitchen. The lights are perfect in this refrigerator. I love how large it is. It holds everything nicely. The WiFi is awesome. I love that I can look in my fridge from my phone. It can scan the items to let me know it’s time to go shopping. I also enjoy listening to music from my refrigerator. My kids love playing music on YouTube. Having recipes on hand right from the fridge is great too. It’s so easy to search right from smart hub. The overall experience with such a nice fridge is wonderful. It is even energy efficient which is a plus. I would recommend this beauty to everyone if I can.
Helpful?
Christie
5 (9,999)

2022-01-03

Lansdale PA

5 (9,999)
[This review was collected as part of a promotion.] We bought this fridge 16 months ago. I love all the features. The screen can be customized with my photos and you can write messages on the screen. I've synced my calendar between devices and with the app, I can see my shopping list on my phone(the list we update on the fridge). You can watch tv, listen to music, use the internet, and do so much more with this fridge. The only issue we had was with the ice maker stopping working. If this happens for you, reset the icemaker(instructions are on the samsung blog). Since the reset, the ice maker has been working perfectly.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

5 (9,999)
jomuzz
5 (9,999)

2020-08-20

Chesterfield, MI

5 (9,999)
[This review was collected as part of a promotion.] i am extremely impressed with this refrigerator. it has so much room! the family hub feature allows me to do many wonderful things, i especially like listening to pandora. the shelves are adjustable and the middle shelf can be split up, so that one side of the refrigerator can hold the tall items, like a gallon of milk. i am able to look inside the refrigerator and see what is in there without opening up the door, energy saving benefit! the freezer on the bottom allows me to open up the refrigerator portion and not have to move the dog out of the way. i was able to fit many items in both the top and bottom drawers and it is deep enough that i can see what is in the freezer without having to move stuff around to much.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Anonymous
1 (9,999)

2024-02-17

Morris county, NJ

1 (9,999)
The fridge is 3 years old and we have had the ice maker replaced and it broke again. It is constantly leaking water causing black mold inside and rust on the outside of the doors. Samsung came to look again and the compressor stopped working. Not only was all food and water contaminated by mold but then it all spoiled anyway because the fridge no longer cools. Worse experience with a fridge. Our Frigidaire is in perfect condition 15 years later. The smart touch screen stinks, freezes all the time, laggy, and inconvenient. We only use it to occasionally play music.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-02-19

SEA Care

Hi there, We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, please provide us with this reference number (1146867224) to help our team pull up your information. Have a great day, -Ernest-

john
5 (9,999)

2020-08-03

Las Vegas

5 (9,999)
[This review was collected as part of a promotion.] We bought this a month ago and I am so happy we did. When my wife asked about it my first thought was no. But after having it I wish we had bought it sooner. The touch screen displays pictures that are easy to add. Camera's show what's inside the refrigerator using the app so you can see it from anywhere. There is a alarm when the door has been left open. I downloaded the ring app on the display so when someone is at the door it shows without me having to open my phone. The size inside is huge. Holds way more than our old refrigerator. Ice and water in the door works very well. There are three drawers in refrigerator that two that we use for veggies and one we use for cheeses. Get this refrigerator you will be very happy.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Misstemple
5 (9,999)

2023-01-21

NJ

5 (9,999)
[This review was collected as part of a promotion.] I ordered my fridge on new years eve and it was delivered the next weekend. The delivery was seamless. The fridge itself is the best fridge I’ve ever had. It’s beautiful to look at and the features are great. I immediately started using the family hub and was easily able to add my Ring security system and Spotify so I can listen to music. The lighting is great inside and the best part is being able to see inside the fridge from the Smart Things app on my phone! It makes it so convenient when I go to the store I can look inside my fridge if I forget what I need. I only wish they had a camera pointing at the doors so I can also see there, but overall, great fridge. It runs quietly, has soooo much space, and also the ice maker is great.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Sami
4 (9,999)

2020-11-21

Cordova, TN

4 (9,999)
like the french door option for allowing me to manage space usage, no more worry about how to store wide items. like friendly family hub feature, meal prep ideas, and all useful apps. a couple of concerns for design improvement are: - water spill catch missing, the design did not consider kid's usage, definitely needs bucket/water ice collector - the french doors do not seem to go through product line inspection after assembly. the two doors not aligned. the right side of the door about .75" lower than the left one. see image - bend fastener, screw -
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Sypherghost
1 (9,999)

2025-07-22

Clarksville TN

1 (9,999)
This has been the worst experience I've had owning a Samsung product. i Purchased this refrigerator in 2021 and sicne the i've had nothing but issues. I have literally fixed this fridge 3 times one under warranty and 2 without warranty, i think at this point i'm done and throwing in the towel. i have a samsung washer and dryer and also own multiple samsung TVs so I can say I was team samsung, but after my experience with the refrigerator i might just reconsider my stance. I hope this review will help someone making a purchasing decision. DO NOT BUY
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-07-23

SEA Care

Hello there, We know the importance of having a reliable appliance. All we want is to assist you with your microwave. We'd be delighted to speak with you to provide assistance and discuss what options we can offer. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150098864) when you message us so our team can retrieve your information. Thank you. -Kimberly

SunnyD
4 (9,999)

2022-11-08

Frisco, TX

4 (9,999)
[This review was collected as part of a promotion.] Overall a decent fridge with the added advantage of seeing the contents in the fridge remotely. The fridge is "intelligent" as it scans any new items in the fridge and reminds us if they are running out. The reason for the 4 stars are as follows: There isn't much space behind the water dispenser to store anything as the shelf design is very weird. The inside walls seem to be too plasticky (stainless steel would have been nice) The bottom drawers seem to come out only about half the width, making it very inconvenient to add or remove stuff.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Ashley
5 (9,999)

2021-02-04

Birmingham, AL

5 (9,999)
[This review was collected as part of a promotion.] This is perfect for new recipes to watch online. I love that it offers new recipes daily! I listen to Pandora to cook. The sound is amazing!! I can hear it throughout the entire house. There is a news brief in the morning. My niece likes to watch YouTube on it. The picture is even better than I thought. I love looking inside it from the grocery store to see what I need. It can make a grocery list and add any new recipe's ingredients to the list. It has so many features that I do not even know how to use but am trying to learn. I wish I could cast to/from my iPhone, but that only works with Samsung phones. :( The only other problem is that the cubed ice wants to crush it and makes a mess. IDKY Otherwise, I am delighted with this purchase!
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
wil2021
1 (9,999)

2021-04-15

1 (9,999)
family hub looks nice. the fridge for all its intent and purpose is junk!!! fridge temp 59 degrees. called customer service & all they can provide is a ticket #. tech support came after4 days. tech came to check the fridge saw a clip inside the fridge and diagnosed it to be the cause saying it should have not been there the first place and with all confidence said he's a 100% sure its the cause of the fridge not cooling after 12 hours its still not cooling. called customer service to have the tech come back and check it again but said the service request is closed and that we need another service request. and as useless as the first customer care request our next tech support service will be five days from the time this review is submitted.
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

5 (9,999)

Design

1 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-04-15

Samsung Care

I understand this has to be highly frustrating to wait for a technician to fix the fridge. We appreciate your patience. We want to see this resolution as soon as possible so your fridge can go back to working normally. If you would like a fast update on the service repair, be sure to contact our Social Media team by using the information below. Thank you for bringing this to our attention. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143199916

aka_mom
3 (9,999)

2020-08-28

Vincennes, IN

3 (9,999)
[This review was collected as part of a promotion.] Love the concept of the touch screen but it would be sooo much better if you could LOCK THE SCREEN! The cameras to view inside the fridge can be helpful as long as what you are looking for is located on certain shelves for viewing. Also the attempts at identifying items is more than comical! You have to get in the habit of shutting the fridge with the cameras first because sometimes it gets stuck in the out position and I see us needing to place a claim for this in the near future one someone forgets and breaks it. Lots of room for improvement.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2020-08-31

Samsung Care

Thank you for your feedback, Vzaka. We value your opinion here at Samsung. ^Pat

D Nice
1 (9,999)

2025-11-27

Waldorf, MD

1 (9,999)
Your product SUCKS! NUMEROUS issues with the ice maker and NOW, the freon went out conveniently 3 months after the 5 year warranty expired! And here's the kicker; NO SAMSUNG QUALIFIED TECHS IN MY STATE! I thought this may have been limited to a Samsung dishwasher I had to replace, but no, it's just Samsung quality, or lack thereof! Local appliance repair can't even service this particular system! Stick to TV's and leave appliances to the professionals! And thanks for nearly ruining my Thanksgiving dinner (cheap mini fridge averted that).
Helpful?

Features

3 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-11-29

SEA Care

Hi there, We understand how you feel about your overall experience with the refrigerator and the service repair. We want to speak to you directly to provide support and see what options we can offer to help you. Feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151436516) when you message us so our team can retrieve your information. Thank you. -Camille

armzilla06
5 (9,999)

2020-07-27

Clermont

5 (9,999)
[This review was collected as part of a promotion.] When the fridge was unboxed I was like whoa! It looks like the Mercedes Benz of fridges. I enjoy watching YouTube or listening to music while I’m cooking or eating. I also like how we can personalize the screen and add family photos. The only two small things I dislike are That the water dispenser won’t work if the opposite door is open and that there is no light Unser the water dispenser. When my wife asks me to get water before bed everything is nice and dark but I have to turn on all my kitchen lights to see how much water I’ve added.
Helpful?
Casey
5 (9,999)

2020-08-03

San Antonio, TX

5 (9,999)
[This review was collected as part of a promotion.] We are about 2 weeks into our new Samsung Family Hub refrigerator and are loving it. From a refrigerator standpoint it is excellent - storage is perfect, everything is easy to access and the additional drawer in the freezer makes for a TON of room. On the Family Hub side it is fun and getting more and more useful each day. My daughter LOVES the videos, we have ring doorbell connect which has been nice already and now my wife is starting to use the grocery list feature. Much more to learn, but so far it is just what we were hoping for.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Jp1777777
5 (9,999)

2020-08-03

California

5 (9,999)
[This review was collected as part of a promotion.] I have had this fridge for almost 2 months now and I enjoy it so far . It has many apps that you can just order tour grocery’s from and have them delivered. No need to go to the store but pre ordering and pickup is also an option. Tells me a customized morning brief through the assistant Bixby . Also has apps for recipes. Plays music and also notifies you of expiring items in the fridge. I can go tot he grocery store and view what’s currently in my fridge from the inside camera application so I don’t forget what I currently have/ need.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
SeriouslyDont
1 (9,999)

2024-12-27

Prattville, Al

1 (9,999)
Buy the extended warranty or something other than an unnamed company that makes this fridge (does not allow me to include in review). So far the ice machine has broken and now the screen has gone bad. Would not recommend, especially considering the price (does not allow me to include in review). You would think this company (does not allow me to include in review) would stand behind their work, especially at that price. Purchased late twenty-twenty one, this review was written at the end of twenty-twenty four for durability reference.
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-12-30

Samsung Care

Hello, We want to know more about what occurs with the ice maker and screen and would like to assist as soon as possible. We suggest contacting us via the options below to speak with a live representative for further assistance with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Terry
5 (9,999)

2021-12-07

Virginia

5 (9,999)
i just got the rf27t5501sg/aa a couple days ago and i had an annoying issue with the deli drawer where sometimes when opening and closing the back wheels on the drawer would fall of the rails and get crooked and not shut right. the problem was the wheels were too tight to the drawer and right on the edges of the rails on both sides so a slight push on one side would make the other side wheel fall of the rail. the solution is to pull out the drawer, get a phillips screwdriver and loosen the screw holding the back wheels on the drawer. this will draw the wheels outwards and closer to the sides of the fridge and thus make them stop riding on the edge of the rails. this solved my issue 100% samsung should put this adjustment in the owners manual or faq
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Marquis
2 (9,999)

2021-06-06

Colorado Springs, CO

2 (9,999)
this is a gorgeous fridge, there's no doubt about that, but beware, the ice maker is prone to problems. do a simple google search and you'll see these problems are very common. ever since i've had this fridge, i've had to defrost the ice maker ever few months. recently the ice machine has been getting worse and worse, which has required me to turn the compressor off, leave the door open, and run the internal defroster. well, last night, i did this, business as usual, but now i'm getting an error and the ice machine is not functioning.
Helpful?

Features

5 (9,999)

Performance

2 (9,999)

Design

3 (9,999)

Value

2 (9,999)
Response from Samsung:
2021-06-07

Samsung Care

It sounds like you have tried everything you could to fix your ice maker. I know you must be frustrated. Thank you for bringing this concern to our attention. Marquis, if you need help with your refrigerator, look no further. Just visit the link below to chat with our Social Media team. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143387572

SlimShip
5 (9,999)

2020-07-13

Burton, Michigan

5 (9,999)
[This review was collected as part of a promotion.] this refrigerator has so many features that it will be a big help for all your everyday activities. it’s high efficiency led lights are brighter and so much better than regular light bulbs. the fingerprint resistant finish is so nice so you don’t need to constantly clean it’s surfaces. you have so much space in this refrigerator that you should never run out of space. the family hub has so many features that you will be so amazed with it’s capabilities. it offers so much i haven’t even got to use everything it has to offer as of yet.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
BigEDadddy
5 (9,999)

2020-06-15

Tomball

5 (9,999)
[This review was collected as part of a promotion.] This fridge is amazing! It is huge and well designed. It cool efficiently and fast! Within 20 minutes of unboxing we are able to keep our food cool! The only problem was we did not have enough food to fill it! At nearly 27 cubic feet it is great for any family! The placement of the racks are optimized for cooling. The freezer is a much better use of space vs a side by side or top loaded freezer. The trays blow my mind. We just keep finding more space to utilize. Now the fun part the Family hub! We have had so much fun leaving silly pictures and notes and even voice recordings. You can listen to spotify while cooking and surf the internet all with your voice. You can also connect an app on your phone to add photos to the fridge's screen saver.
Helpful?
LizS
3 (9,999)

2022-01-03

Manor Texas

3 (9,999)
[This review was collected as part of a promotion.] Received the fridge in March ‘21. It was great until a couple of months in it started making a noise. Sounds like a very loud humming/jet. Doesn’t do it everyday/time, but noticed it was worse during the summer months. I will say the house was never hot nor was it too close to the wall. Read some other reviews on other people having the same problem. As far as the apps, all the music apps have stopped working. Unless you cast it to your fridge, forget about getting Amazon Music or Pandora to pop up. In reality we expected to use more features, but it’s more of a nice fridge to look at. I wouldn’t buy it again if given the chance. The space inside is also very limited. We have to always use the garage fridge, which used to be our main fridge and would fit everything.
Helpful?
Originally posted on Samsung US

Features

2 (9,999)

Performance

3 (9,999)

Design

2 (9,999)

Value

3 (9,999)
Response from Samsung:
2022-01-10

Samsungcare

I wouldn't be happy either if my refrigerator was making noises. We value your feedback and can understand how you must feel. For troubleshooting steps to help identify what is causing the noise. Check out the link below for a helpful guide. ^Pat http://www.samsung.com/us/support/troubleshooting/TSG01001032/

Stefflove
5 (9,999)

2020-08-04

New York

5 (9,999)
[This review was collected as part of a promotion.] I bought this refrigerator a month ago and I am so glad we purchased it. I have a family of 6 and we needed a bigger fridge. My favorite feature of this fridge is these pandora music app! The speaker is so nice and loud. We keep the music on all the time!! I also love the family hub my calander is always on the fridge or everyone to see. So everyone is on the same page. I always send notes to the kids and my husband from my phone to the fridge. I also send my shopping list to my phone. I give it 10 stars!!!
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Zikar
2 (9,999)

2020-11-25

Missouri City, TX

2 (9,999)
we purchased the fridge 2 months ago and the fridge is working good, however the touch screen is freezing constantly..you can not touch or do anything on it when it freezes.. so you need to turn it off and wait for few minutes then turn on, it does work for hour or so then freezes again. even the support team couldnt do anything the first time i tried to contact them except telling me to restart the screen from it’s power button.. then next time i tried to contact them i get stock with the robot answering machine or the awful automated chatting system. it’s disappointing to see big company like samsung has such support system. i’m a loyal customer to samsung so not trying to ruin their image but i’m honestly writing review based on my experience. it’s very disappointing.
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Response from Samsung:
2020-11-25

Samsung Care

Thank you for alerting us to this concern. We hope this issue is resolve as soon as possible. If you have any questions or require further assistance; You can use the information below to contact our Social Media Team. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 this is your ticket number: 1142659462

MJubinal
5 (9,999)

2020-08-23

5 (9,999)
i bought this refrigerator samsung rf27t5501sr. after it was delivered the ice maker is not making ice. samsung sent a repair tech after a week. samsung tech came and reset only the ice maker and gone. the ice maker still not making ice. after another week samsung tech came and replace the ice maker unit. ice maker still not making ice. after another week samsung tech came and did trouble shooting but failed to fix the problem. after another week samsung tech came and did some repairs on the back of the refrigerator. ice maker now is making ice. after another week the ice maker is not making ice again, the fridge and freezer quit cooling. i removed all food inside and throw them away. now i send a request to samsung business center for replacement, but did not get a reply yet.
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-08-24

Samsung Care

Thank you for taking the time to share that experience. Samsung is continually improving its products and services, and your feedback is vital to that process. We hope to have another opportunity to show you how great our support can be! Please reach out to us by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

Mume
4 (9,999)

2022-04-15

4 (9,999)
in general, we love the refrigerator. the only complaint is in regards to the in-door ice and water dispenser. when dispensing ice, it seems to have a broad spread and bits of ice are constantly missing the top of the glass. when dispensing water, it seems to be pretty far forward and there is routinely spillage. in addition, it doesn't have a tray to catch the spillage/overflow. our previous in-door ice makers have all had something there to catch any overflow. this is the main reason we deducted a star.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Thae2541
5 (9,999)

2022-01-03

5 (9,999)
[This review was collected as part of a promotion.] We went with the French door with the family hub screen. We got it at a discount- I would not pay full price but what we paid is with it. The family hub has been great until the last update which broke internet connectivity briefly and photo upload is awful now. Other features are great. The cooling in the fridge and freezer are much better than expected. We are coming from a Kitchenaid We’ve has since 2005 and still runs. I like how the fridge, tv, dishwasher, and sound bar (all Samsung) work together.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Jeschumacher
4 (9,999)

2023-04-19

Lake Stevens, WA

4 (9,999)
Over all happy with this purchase; I really like crushed ice and am unable to use due the the ice maker. It's really loud and awful. Timed how long it took to get a cup of crushed ice and it was took over a minute. 1:30 to be exact. I may not keep this due to that, I drink a lot of water. Another thing we didn't get a water catcher for the ice maker. Checked and it didn't look like it came with one. Once in awhile water will run down the front of the fridge. Samsung may want to fix this issues
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

4 (9,999)
PeelingPaint
1 (9,999)

2025-12-09

1 (9,999)
We bought the entire suite of these appliances in black stainless steel. The film or paint, whatever it is, is peeling off on every single appliance. First it peels at the edges, naturally, and without a single cause. Now, after we had a scratch on the front doors, I can’t find the matching black stainless steel paint anywhere. This happened with Samsung’s black stainless steel appliances in my first home. I really should’ve known better. It makes the entire suite look old, peeling, and cheep.
Helpful?
Response from Samsung:
2025-12-09

Samsung Care

Greetings! Thank you for sharing what has been happening with your appliances. It’s clear how much care you put into choosing a matching suite and how frustrating it must feel to see the finish change despite everyday use. Let us help. I have shared the website of our authorized distributor for parts and accessories below, where you can check compatible touch-up paints. Samsung Parts: https://samsungparts.com/pages/supports If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1151539944 to help our team pull up your information. Leo

rottieDiesel
4 (9,999)

2022-01-04

Bristow, va

4 (9,999)
[This review was collected as part of a promotion.] This is my 3rd samsung refrigerator, both had issues with ice being produced too slow or the plastic mechanical parts in the ice maker cracked within 1 yrs. I haven't had an issue yet. The screen built-in is nice to have. Its got limited functionality, such as Alexa, but lite weight version of it. But its nice to have screen to scroll through pics. No camera on exterior screen and the interior camera to see what is inside is kind of gimicky since you can only view right side of fridge
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Klady3368
5 (9,999)

2020-08-27

Humble, TX

5 (9,999)
[This review was collected as part of a promotion.] I purchase my refrigerator a couple of months ago and I am so happy I choose this product. My Samsung refrigerator is well lit on the inside the camera shows you what's inside which is a great feature that you can access away from home. The display has recipes that I find helpful. I wish I had purchase my fridge a lot sooner. And last but not least the bottom freezer, has 2 sections which is a pull out drawer...it took some rearranging of things but all in all it's great in size and roomy.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
SwissKnife007
5 (9,999)

2022-12-12

Lynnwood, WA

5 (9,999)
[This review was collected as part of a promotion.] love how easy it is to see inside and keep organized. Spacious. Love how the screen keeps us connected. You can not duo however . Many of my other fridge or freezers hurt my flooring when delivered. This time, it did not touch floor until it was in its place! Great delivery service! Ice is frozen. Fridge is cold! I really love it! Have had it for about a month. If I could change one thing, light for water dispenser. But, not a big deal. Screen kind of lights up area with motion sensing.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Hollywood
5 (9,999)

2022-01-03

Jacksonville, Fl

5 (9,999)
[This review was collected as part of a promotion.] I purchased this refrigerator last month. It is the best purchase I have made out of all the appliances ever purchased. Not only does it have lots of room for your food, it keeps track of the freshness, let you know what you are low on, provides recipes and much, much more. I love a good recipe. I use them all the time and now all I need to do is look on my refrigerator to find one. It even tells me what I can make with the items within the refrigerator. It is wonderful. The Best!
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Angela
5 (9,999)

2022-01-17

Texas

5 (9,999)
[This review was collected as part of a promotion.] I been wanting this refrigerator for a few years. I finally got one and I am so happy with it.. while I’m washing dishes I put on pandora and listen to music.. the speakers can go nice and loud and clear.. If my ring doorbell rings it’s shows up on the fridge.. and the loud door bell comes through the fridge speakers.. if I’m at the store and forget what’s in my fridge, I can open the app and it shows me what’s in my fridge by the camera inside… way too cool… makes me feel rich lol
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Apoc2020
2 (9,999)

2022-01-03

Phoenix, AZ

2 (9,999)
[This review was collected as part of a promotion.] Got this fridge just before thanksgiving when ours quit. the fridge itself is great!! the tablet and tech are sub par at best! they have paired it with Samsung SmartThings app that needs a complete rebuild! it is a junk app that does NOTHING helpful for this tablet!. you cannot cast video, you cannot set up separate profiles.. everything that the adds show you can do.. you can no longer do it!! had we known this, we would haver never purchased it!. The "update" to the tablet os took this back to the stone age and made it a good fridge with a poor poor attempt at smart integration. We had been looking forward to this for a long time just to be utterly disappointed by the performance. we cant even use a thumb drive to load pictures!!!!! has to be done with an app that fails every other upload.
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-01-07

Samsungcare

Hello, I can see you have spent a lot of time on this. I definitely understand where you are coming from. If you have any further questions or need further assistance, I recommend reaching out to our dedicated SmartThings team (866-813-2404). Thank you for being the best part of Samsung. ^Shay

Mike Q
2 (9,999)

2023-02-28

2 (9,999)
I've got one of these models that's 1.5 years old and I'm on my 3rd icemaker. Samsung can't seem to make a refrigerator that has a working icemaker. Mine continually freezes over and regardless of replacements when under warranty, it won't work. I suggest t hat if you must get a Samsung, then forego the icemaker and buy a stand alone icemaker for your countertop. You'll avoid all the headaches. Also, the web traffic on this topic verifies my experience as being all too common..
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2023-03-01

SEA Care

Good day, Mike Q. We are here to assist you with your ice maker. If your ice maker is frozen over with a sheet of ice, please call us at 1-800-SAMSUNG. If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a wonderful day! —Vannesa

mengfanke
4 (9,999)

2022-01-03

West Bloomfield, MI

4 (9,999)
[This review was collected as part of a promotion.] Having the refrigerator connected to the internet is awesome. Some of the most useful feature for me are setting multiple timers that all appear on the display, seeing the weather forcast on the display whenever I walk into the kitchen, and the ability to play radio stations or music that are streamed online. I have a 6 year old that can stand in front of the refrigerator and watch Youtube videos for hours. As far as the refrigeration goes, it is very spacious. I like the wide shelves attached to the door. My only complaints are that the actual layout of shelves in the main section of the refrigeration is somewhat constrained. Other Samsung models have shelves that fold/slide, but this model has basic shelves that are fixed in place. Also, the ice dispenser puts out ice slower that what I am used to.
I recommended this product.
Helpful?

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
AngThoma
5 (9,999)

2020-08-03

Connecticut

5 (9,999)
[This review was collected as part of a promotion.] We purchased this fridge when our old one was on the way out. We debated whether or not to get the hub style or just a regular side by side. I'm so glad we got the family hub! It is incredible! It has so many helpful features like shopping lists you can send to your phone, it lets you know when things are expiring, it has preloaded menus with guides, and don't get me started on all of the media functions like utube, Pandora, etc. This fridge is definitely worth the extra money.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
IpraiseJesus
5 (9,999)

2020-08-04

Washington DC

5 (9,999)
[This review was collected as part of a promotion.] We purchased this Smart fridge and are NOT Disappointed!!! The ability to see into your fridge while at the grocery store is a huge blessing! You can use the fridge for music, using the internet to get recipes, creating shopping lists, having the technology to use your phone to send messages via the fridge screen, being able to use Alexa and watch YouTube ALL through your refrigerator is Awesome!!! With this fridge you have a huge cubic foot space with a tablet on the face!!!
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
DevC
1 (9,999)

2021-04-19

Ramsey, MN

1 (9,999)
we were so excited for this product, as we ordered as part of the kitchen suite. two weeks after delivery the freezer and fridge were not cooling. took 3 days to "troubleshoot" just to finally get a service call scheduled. (which was 1 week later). then i receive a call that the service technician wont be out for 2 weeks. we have already lost everything that we had in this unit. very frustrated and now wondering if we should just get a refund. will this be an ongoing issue?!
Helpful?

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-04-20

Samsung Care

My sincerest apologies for the inconvenience this has caused. No one should have to go that long without their fridge. If there is any chance we can find an earlier appointment date for service, we would be happy to check for you. If you have any questions or need to contact the service center, please use the information below to speak with us. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143224452

Jane
1 (9,999)

2023-10-11

Michigan

1 (9,999)
Worse refrigerator ever. You pay way too much and the thing is terrible. Have had service out twice since we bought it 2 months ago, first the mother board was bad and the ice maker, then back to change the ice maker again, still doesn't make ice. I can get one glass of ice in the morning, and not again until the next morning. Will have to call service again. I should have checked reviews before buying. Apparently there are a lot of problems with this appliance
Helpful?
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-10-11

SEA Care

Hi Jane, We don't want an ice maker that doesn't work. Let us help you improve the performance of the ice maker. Here is a link to help you with the ice maker. Please watch the full video, follow the steps, and click the hyperlinks for further help. Ice maker is not working. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146395506 to help our team pull up your information. Have a great day. ^Aloe

Kyle H
5 (9,999)

2020-08-06

Claymont, DE

5 (9,999)
[This review was collected as part of a promotion.] We love our Samsung refrigerator! The price was a little intimidating but all of the features have made it worth it. We love being able to play music from refrigerator which will be great for gatherings. The feature that allows you to see inside of the refrigerator from anywhere is a great option to have when shopping. The refrigerator is very spacious with a 10 year warranty on the compressor. I would recommend the family hub for anyone willing to spend money on it.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
TechObsessed
5 (9,999)

2020-08-03

Altoona, PA

5 (9,999)
[This review was collected as part of a promotion.] So we’re right around 6 weeks with our fridge and it’s the envy of all our friends. I never thought a fridge would make my household more organized but we use the hub for everything! Now I can ask hubby to add items he wants to the grocery list and view them in real time or I can check if we already have something in there. I also love the flexibility of the shelving for big and small items. I just can’t say enough about it!! I love it and it was worth every penny.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Suno Sam Thomas
5 (9,999)

2020-08-27

Dallas, Texas

5 (9,999)
[This review was collected as part of a promotion.] I brought the refrigerator 2 months before . Samsung refrigerators looks good with its design, Energy efficiency and aesthetics look . My refrigerator has a lot of space to store food. Adjustable shelves make the refrigerator more convenient. This has lot of space to keep the food stuff per individual choice. This French style refrigerator with water/ice in the door and freezer in the bottom make the life easy. This really communicate with Alexa and my door bell.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Marlene
2 (9,999)

2021-02-04

2 (9,999)
I have had this fridge for two years. In that time I have had 3 service calls on the ice maker and have just placed my 4th. If you do a little research, you will find this is a common issue with this fridge and the icemaker. They've replaced the icemaker itself, and the fan. There's nothing left to replace. I love the quad style doors and best freezer ever, but the hassles with the ice maker on an appliance that costs a pretty penny, is simply not worth it.
Helpful?

Features

2 (9,999)

Performance

2 (9,999)

Design

2 (9,999)

Value

2 (9,999)
Response from Samsung:
2021-04-20

DA

Hi Marlene, thank you for your review. We sincerely appreciate your feedback and will share this with our Team.

Mrs Sinai
4 (9,999)

2020-08-27

Pennsylvania

4 (9,999)
[This review was collected as part of a promotion.] I have had this refrigerator for around three months now and am happy with the purchase so far. Likes: very spacious and stylish, tablet is a fun to have gadget. I have been using it for making grocery list, displaying photos of my baby. Youtube and google for videos and recipes. Dislikes: left hand side door does not have much storage space, ice maker gets stuck, tablet gets hanged or has other issue like loses WiFi connectivity, or does not smart view
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

3 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

3 (9,999)
MicMom
5 (9,999)

2020-08-03

North Jersey

5 (9,999)
[This review was collected as part of a promotion.] Best fridge ever. So convenient. It’s like having an iPad on your fridge, play music, watch you tube, food shop, look up a recipe, or check what’s inside all from the touch screen. Display home videos & pics, leave memos or reminders, calendar feature ... it really has it all. I can manage everything from the app on my phone and look inside to see what I have. The fridge itself is really spacious love the shelves & drawers. So glad we went with this one!
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
LovemySamsungappliances
5 (9,999)

2023-12-11

Tuscola, Illinois

5 (9,999)
Going on our 3rd year with this refrigerator and I love it even more than the day I first bought it!! I love the Alexa that comes with it. This refrigerator runs quiet, great on energy, and easy to keep clean. Something really cool about this refrigerator is, you can ask for recipes based off the food it knows you have inside! The camera inside also helps you see what you have (or don't have) while grocery shopping. This really is a SMART refrigerator!!
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Rick
5 (9,999)

2022-05-14

Myrtle Beach, SC

5 (9,999)
[This review was collected as part of a promotion.] I love this refrigerator, with the added screen and camera to view items inside without opening the door is magnificent. I as love the AI tech that determines the shelf life of items in the refrigerator. I also love the shopping list feature and reminders that you. I would love to see this integrates more with galaxy phones or it's own camera feature for video calling when cooking that could also used as an additional security camera for smart homes.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
gabby715
5 (9,999)

2020-07-05

JUSTIN

5 (9,999)
[This review was collected as part of a promotion.] So I will start with the positives, this fridge is stunning, the black stainless is very appealing to the eye and doesn't leave fingerprints as much as typical stainless. I love the hub and being able to see inside from my phone while at the store. The freezer has ample amount of space to store plenty of food. The Smart Recipes app is really cool. Everyday it gives me recipe ideas that you can click and add to your shopping list. When you're ready to cook you click start and it gives you verbal step by step instructions. The only negative I have is I don't know if it is because it came with the hub or if this is a new design but there is no light in the ice/water dispenser area so if it is night time and i want water I have to turn on my kitchen light which is pretty annoying. Overall we are very happy with the fridge, It is beautiful!
Helpful?
Joyceamoore
5 (9,999)

2020-06-24

Stevenson Ranch

5 (9,999)
[This review was collected as part of a promotion.] Our last refrigerator was on the way out and we had been looking at the amazing Samsung refrigerators. I’m so glad we chose this one! It’s so compact yet spacious. The drawers are slim, but they go far back and we have more than enough space for all of our veggies, cheeses and things we put in drawers. The refrigerator and freezer also have a nice layout, it’s so much easier to find things! The cooling system is amazing and keeps an even temperature on everything. Not to mention the family hub! That is our favorite feature, we love how we each have our own profiles. I love the morning brief to get me up to speed on what’s happening in the world and my kids even watch YouTube on it lol. This is the best refrigerator we’ve ever owned. We love our other Samsung products and televisions and it’s super cool you can connect them to their app!
Helpful?
Anonymous
5 (9,999)

2022-01-03

Brownsville, TX.

5 (9,999)
[This review was collected as part of a promotion.] We bought this fridge almost a year ago and I’m very happy, we haven’t had any issue with it. Very useful, I used to always have a paper calendar stick it to the fridge but not anymore. Also, I paired the Ring doorbell to the fridge and, I can keep saying a lot of good gadgets it has but there are too many to name them and all of them very useful. The only thing I didn’t like is that it can be dainty, the smallest bump leaves a sag or a scratch.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
lbhoward
5 (9,999)

2020-07-06

Stockbridge

5 (9,999)
[This review was collected as part of a promotion.] I was extremely excited to finally get my hands this amazing refrigerator as I have had my eye on it for some time now. This is a fridge that the whole family loves! We selected the black stainless steel which has a sleek design and does not show fingerprints easily. I love the french door design which allows for more shelf space than your traditional side by side freezer and fridge. The bottom freezer part is deep with 2 compartments and a sliding shelf which is a nice feature for extra storage space. The features of the door panel touch screen has something for everyone in the family to enjoy. I especially love how you can load and customize pictures to be displayed on the home screen. Additional features include: Pandora, YouTube, Calendar, Weather, Camera to view inside of fridge and more! Definitely pleased with this purchase!
Helpful?
Ayben
5 (9,999)

2022-11-07

Las Vegas, NV

5 (9,999)
[This review was collected as part of a promotion.] Everything about this fridge is awesome. Inside design is very functional. Huge capacity even the freezer. Black stainless steel color is so elegant. But the most beautiful part is the family hub. I can listen music while I'm cooking. When I go out for grocery shopping, I can connect to the hub and check my shopping list. I can even see what's inside incase if I forgot to add to buy any items. I'm in love with my fridge. Thank you samsung
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Anonymous
5 (9,999)

2020-06-08

Irmo

5 (9,999)
[This review was collected as part of a promotion.] Wow! We are highly impressed with this Samsung refrigerator! Set up was simple and the sleek design looks great in my kitchen. I love all the space this fridge has, especially the pull out drawers for dairy/fruit. The touchscreen on the front is an added bonus, it connected right up to wifi and synced through our phones. You can add photos, sync your calendar, create shopping lists, and see inside the refrigerator anytime from your phone!
Helpful?
Nina S
5 (9,999)

2020-08-04

Teaneck NJ

5 (9,999)
[This review was collected as part of a promotion.] So far totally pleased with this refrigerator. It cools very well - both refrigerator and freezer. The interior light is nice and bright. The family hub is so cool! Certainly I wish there was more compatibility to downloads apps. The sound is phenomenal with a built in speaker for music. water tastes good after the first few gallons (tossed out). I read a lot of scary reviews but so far for the first week everything is working well.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
SamsungFanatic49
5 (9,999)

2023-04-13

Chester, VA

5 (9,999)
[This review was collected as part of a promotion.] This refrigerator is now the central feature of our home. For reference our kitchen is in the center of our home so this beautiful refrigerator is out in the open for everyone to see. The Family hub has too many uses to mention. We are a busy household, so the calendar app is a commonly accessed app by everyone in the home. The built in Alexa features plugged right in to the ecosystem we were already using. So glad we bought this!
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Likes2Eat
5 (9,999)

2020-08-03

Fort Lauderdale

5 (9,999)
[This review was collected as part of a promotion.] I bought this about a month ago when my previous fridge died. I was a little skeptical about having the Smart Hub, but I am glad and very happy I made the purchase! Such a beautiful, sleek modern looking fridge, and all the apps and smart features make it very fun. I have a slideshow of my pictures as a screen saver that always brings a smile to my face... And the speaker is even good enough quality to enjoy listening to music on.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Clarissa
3 (9,999)

2021-04-05

yuma az

3 (9,999)
[This review was collected as part of a promotion.] this is a great frig for looks. had it for 2yrs and ice maker already went out. bought warranty for it called samsung for repair an they have limited access to company's who can come repair it. since they couldn't come to repair they did give me gift card for only half of wat i paid for this frig! i find it ridiculous having to buy warranty and still samsung can't pay you back for what you had bought the frig for but only half
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

2 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2021-04-06

Samsung Care

Hey, Clarissa. I understand where you are coming from about the Family Hub. We try to provide accommodations that are adequate to our customers' needs. Unfortunately, we have to go off from when the fridge was purchased to determine the amount. I want to thank you for leaving your feedback with us. ^Pat

Nancy
5 (9,999)

2020-08-03

Boise

5 (9,999)
[This review was collected as part of a promotion.] This refrigerator is an awesome addition to our new home. The freezer takes care of so many items, we hardly ever need to use the freezer in our garage. The refrigerator is a space where we look forward to putting platters of food, when we will be able to have folks over for gatherings The technology is beyond awesome. Every time I open the door or use the water/ice dispenser, I can see photos I can download from my phone
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Trinity
2 (9,999)

2021-12-04

2 (9,999)
I am ardent appliances fan, changed my appliances to Samsung. Then I bought this Model and found that the bottom glass attached to the drawers is next to impossible to take out. I watched YouTube video and called customer service. They showed me what to do but in my opinion it’s almost impossible to take out. Now I have to look at a very gross fridge because the parts are not intuitive. No I won’t recommend because of that.
Helpful?

Features

4 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2021-12-06

Operations

Hi Trinity, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again. 

Zewski21
4 (9,999)

2022-01-03

Cadiz, KY

4 (9,999)
[This review was collected as part of a promotion.] Hey Samsung, the fridge is amazing. Our kids (10yr, 3, and 1) all love to draw using the screen and love when we play pandora music. The only downfall is not being able to watch Youtube TV within an app on the screen itself. We eat dinner every night gathered around the kitchen bar where our fridge sits. It would be really nice to put on YouTube TV and watch the news in the morning or football with friends gathered around.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
angmac88
5 (9,999)

2020-08-27

Denton, TX

5 (9,999)
[This review was collected as part of a promotion.] I have been using my new French Door Refrigerator with Family Hub for about a month and love it more every day! The layout utilizes the space very well. My old refrigerator was the same size but this one seems to have so much more space. Every day we discover something new in the Family Hub. We have used it for recipes and to leave funny jokes to each other. Most importantly, my teenagers think it is really cool! :)
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Tori
5 (9,999)

2020-08-28

Pearland Tx

5 (9,999)
[This review was collected as part of a promotion.] We purchased this fridge due to all of the bells and whistles including bottom super fast freezer, icemaker, and water dispenser. We also were excited about the “SMART” capacity of the freezer, but we didn’t realize our Fridge would become the hub for our family. A place where we share pictures of the week, update grocery lists, find recipes, and leave positive notes to each other. A great refrigerator, a bonding time.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
LongIslandgorl
5 (9,999)

2020-08-03

5 (9,999)
[This review was collected as part of a promotion.] It has only been a month and so far so good. The fridge has all the space you could possibly need, the smart feature works well, its the same as an android phone and tells you when things expire, plus plays music and much more. My only critique, so far, is that there is no light for the ice and water. Only the words light up so you can’t really see what you’re doing at night. Other than that, it is a good fridge.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Banana
5 (9,999)

2023-07-11

Bakersfield

5 (9,999)
[This review was collected as part of a promotion.] I bought our new refrigerator about a month ago and I’m so glad we did. I have a family of 6 and we love drinking our beverages with ice and this machine never runs out. It was definitely an upgrade to us. Our fruits and vegetables stay fresh for about 2 weeks in the drawers with the humidity control at high. I love being able to listen to music as I’m cooking or cleaning. It’s just a great refrigerator all around.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Erica
1 (9,999)

2020-06-10

Katy texas

1 (9,999)
just got my refrigerator delivered today 6/9/2020, and at first i loved it until i noticed all the fingerprints everywhere and after trying to reach out to samsung saying the had sent the wrong one they said they couldn't do anything about it. very disappointed! the only reason i made my final decision on getting this refrigerator was because i loved the fingerprint resistant on other refrigerators i had looked at!
Helpful?
Originally posted on Samsung US

Features

2 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-09-22

Samsung Cares

Thank you for sharing your Samsung experience! ^Ty

New Home Owner
4 (9,999)

2020-08-27

Denison, Texas

4 (9,999)
[This review was collected as part of a promotion.] First off, READ THE DIRECTIONS! I’ve seen reviews about the ice maker freezing up and there are settings for the ice maker in the setup of this thing. Use some common sense before you write your review. This has plenty of room, has a ton of cool features when you can get around to going through how to use them all. Over all, does everything it’s supposed to and works great. Hopefully it will last us a long time.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Leanna
5 (9,999)

2022-01-04

Brownville Jct., Maine

5 (9,999)
[This review was collected as part of a promotion.] We bought this fridge almost a year ago, and I can't begin to tell you how happy I am with it. I waited a long time to get it, and believe me, it was worth the wait. The family hub sometimes gives us problems, but that's most likely because I'm almost computer illiterate LOL. I wouldn't hesitate to recommend this to anyone who wants a reliable and BEAUTIFUL refrigerator. I'm pretty sure you'll never regret it.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Jgr7675
5 (9,999)

2020-08-27

Lincoln,Ca

5 (9,999)
[This review was collected as part of a promotion.] My husband talked me into the Family Hub refrigerator. I like the fact that I can see who is at the door when the RING is activated. Another feature I find useful is the recipe search. I can leave the recipe up on the screen while cooking. The grocery list feature ensures that everyone’s requests are in the same place. No more hunting for the misplaced grocery list. So far I am really liking this fridge.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Holls222
5 (9,999)

2020-08-28

Sunrise, FL

5 (9,999)
[This review was collected as part of a promotion.] I bought this fridge in June and have been in love ever since. I quite possibly think that it could be smarter than a lot of things. From seeing inside your fridge while shopping to make sure you really need milk, to the recipes that come up on there as recommended. It is truly amazing. Plus!!! It has a whole lot of space and storage. I can fit food for a family of 5 in here for 2 weeks nice and neat.
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Hamsterdam
5 (9,999)

2020-08-03

Columbus Ohio

5 (9,999)
[This review was collected as part of a promotion.] We just bought this a week ago and it is amazing. Love the sliding drawer in the freezer. The family hub is insane...we will be able to keep track of everything going on in our home and our kids. No more writing something on a scrap paper then losing it. The room inside is a huge upgrade for us old fridge was full and cluttered all the time was able to transfer to new one and still have room to spare.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
angry b
2 (9,999)

2020-12-08

Liverpool, NY

2 (9,999)
They removed my last truthful review. Suffice it to say that I bought a Samsung family hub refrigerator. Found a dent unpacking it. After a couple days of phone calls and texts to their support company it comes down to they won’t do anything and I have purchased a very expensive refrigerator with a golf ball size dent in the freezer door that I get to stare at in my brand new kitchen. Buyer Beware!
Helpful?
Originally posted on Samsung US

Features

3 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-12-09

Samsung Care

Maybe we could be better to assist you with our Social Media team. Please feel free to contact us by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 this is your ticket number: 1142715360

Scooter 420
4 (9,999)

2020-08-03

4 (9,999)
[This review was collected as part of a promotion.] About this about three months ago and I’m pleased with it so far. The only complaint is the icemaker. There seems to be a problem where it doesn’t reject all the ice and an ice cube will get stuck on the door. So the next time you go to get ice there’s a small amount of water that goes into the glass for the ice. I think it has something to do with the seal and they should replace it under warranty..
I recommended this product.
Helpful?
Originally posted on Samsung US

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

5 (9,999)

User manual & downloads

User Manual (CANADA)

ver 000 | 19.76 MB

Jul 01. 2020

ENGLISH

Download

Quick Guide (USA)

ver 1.0 | 1.32 MB

Apr 09. 2020

ENGLISH

Download
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Features and specifications are subject to change without prior notification.