36" French Door Refrigerator with SpaceMax Technology™

Black
RF27T5201SG/AA

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36" French Door Refrigerator with SpaceMax Technology™
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Highlights

Simply bigger inside, same size outside

Large Capacity

Perfectly harmonious and stylish design

Modern Design

Always fresh food, wherever it is stored

All-Around Cooling

Always brilliantly clean and smudge free

Fingerprint Resistant Finish

ENERGY STAR® Certified

ENERGY STAR® Certified

Features

Large Capacity

(SpaceMax Technology™)

Stock-up all your food with a huge 27 cubic feet* of storage space. SpaceMax Technology™ creates more room inside without increasing external dimensions or compromising energy efficiency.

* The capacity is different for each model.

Modern Look Design

Enjoy sleek and simple design. The sleek edge doors have a sophisticated and timeless style that is accentuated by a minimalist ice and water dispenser and new edge handles.

All-Around Cooling

An All-around Cooling system cools the entire fridge evenly from corner to corner. It continually checks the temperature and circulates cool air through strategically placed vents.

Fingerprint Resistant Finish

A special Fingerprint Resistant Finish prevents surfaces from becoming covered in unsightly fingerprints and other marks and smudges. And they can be quickly wiped away if any do appear.

Ice Max™

Make more ice much faster*, and keep your freezer looking neat. The Ice Max’s slim and compact design takes up less space, so there is more room to store food. But it can still produce up to 10lbs of ice a day and store up to 4.2lbs of ice, so you should always be good to go!

* Based on internal testing compared with conventional Samsung and competing models. Samsung RF27T5201: ice storage 4.2lbs / ice making capacity per day 10lbs. It may vary according to user environment.

* Based on internal testing compared with conventional Samsung and competing models. Samsung RF27T5201: ice storage 4.2lbs / ice making capacity per day 10lbs. It may vary according to user environment.

Seamless control with easy accessibility

ADA Compliant Display

Use the refrigerator with ease and confidence if you have restricted movement. Its Internal Display is compliant with the standards of the Americans with Disabilities Act (ADA). So the controls are all within arm’s reach and can be used with one hand.

Internal Water Filter

The internal water filter keeps out more of the bad stuff, up to 80% more than other leading private labels.

Digital Inverter Compressor

The Digital Inverter Compressor automatically adjusts its speed in response to cooling demand across 7 levels. As a result, it’s quieter and uses up to 50% less power.

Branded In-home Repair Service

More choice and flexibility service repair options.

Samsung Certified Technicians will set up a service time around your available schedule. Our skilled, experienced, and trained technicians will examine and repair your appliance in the comfort and safety of your home. Samsung’s Branded Technicians will arrive at your home with the appropriate PPE equipment, respectfully disinfecting your appliance before and after repairs and ultimately providing you with excellent customer service.

Learn more

To schedule a Branded In-home Repair, contact us via Chat, text WECARE (932 273), or call 1-800-SAMSUNG, to schedule an appointment.

* Samsung Branded In-home service is currently available in Montreal, Toronto, Cambridge, London, Windsor, and Vancouver with plans to expand into Edmonton, Calgary, Ottawa, and Winnipeg later in 2022.

* Samsung Branded In-home service is currently available in Montreal, Toronto, Cambridge, London, Windsor, and Vancouver with plans to expand into Edmonton, Calgary, Ottawa, and Winnipeg later in 2022.

Specifications

  • Cooling Type

    All-around Cooling

  • Number of Door Pocket

    0 

  • Net Weight (kg)

    132 

  • Net Total (cu.ft)

    27 

  • Net Total

    27 

  • Net for Freezer

    8.6 

  • Net for Fridge

    18.4 

  • Net Dimension (WxHxD)

    35 6/8 x 70 x 35 3/8 

  • Net Width (inch)

    35.75 

  • Net Case Height with Hinge

    70 

  • Net Case Height without Hinge

    68.88 

  • Net Depth with Door Handle

    35.38 

  • Net Depth without Door Handle

    32.88 

  • Net Depth without Door

    29 

  • Packing Dimension (WxHxD)

    37 23/32 x 75 5/16 x 35 29/32 

  • Net Weight (kg)

    132 

  • Packing Weight (kg)

    140 

  • 20/40/40H (Container)

    26 (40ft)

  • Cooling Type

    All-around Cooling

  • Number of Shelf (Total)

    4 

  • Gallon Door Storage

    3 

  • Drawer Type

    Full-width drawer

  • Shelf Material

    Tempered Glass

  • Number of Vegetable&Fruit Drawer

    2 

  • Number of Door Pocket

    6 

  • Power Cool Function

    Yes

  • Icemaker

    Auto Ice Maker

  • Interior LED Light

    Top LED

  • Number of Door Pocket

    0 

  • Interior LED Light

    LED

  • Power Freeze Function

    Yes

  • Freezer Divider

    1

  • Door Alarm

    Yes

  • Refrigerant

    R600a

  • Tactile, Electronic Control

    Electronic Control

  • Lock & Key

    No

  • Door Type

    Sleek edge

  • Dispenser with Water Filter

    Yes

  • Door Handle

    Flat Handle

  • Colour

    Black Stainless

  • Energy Consumption

    705 kWh/year

  • ENERGY STAR® Certification

    Yes

  • Free Standing

    Yes

Reviews

36" French Door Refrigerator with SpaceMax Technology™

3.8

Recommended by 68% of customers.

Write a review
5.0 55%
4.0 14%
3.0 5%
2.0 6%
1.0 20%
Features 4.0
Performance 3.9
Design 4.0
Value 3.8
AI review summary
  • The refrigerator has mixed reviews
  • Some customers are satisfied with its features, spaciousness, and performance
  • Others report issues with the ice maker, water dispenser, and cooling system
  • Problems include ice maker malfunctions, water leaks, and inconsistent temperatures leading to food spoilage
  • The product seems to be hit-or-miss, with key factors driving satisfaction being capacity, design, and initial performance
  • Reliability and durability of critical components are major concerns
  • Customers advise thorough research before purchase, as experiences can vary greatly
AI-generated from customer ratings & reviews, and may include incentivized reviews.

Reviews with images & videos

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Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.

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344 Reviews

MissMc
1 (9,999)

2023-03-21

NJ

1 (9,999)
Purchased this fridge in 2020 and have had problems with the ice maker since we purchased it. Samsung comes our and repairs it, it works for a while and then just stops working again. Its not working right now and I have yet another call in for a repair. Thankfully they have covered the repairs even though the warranty ended in 2021 sine it hasn't worked right since purchase. I love the size of the fridge and everything else about it, just wish the ice maker worked correctly. This will be my last purchase of a Samsung appliance due to the issues and annoyance in keep having to go through all these stupid steps to get them out to repair it.
Response from Samsung:
2023-03-23

SEA Care

Keeping your refrigerator working at its optimal performance is essential, MissMc. For the ice maker to operate properly, a water pressure of 30 to 120 psi (206 to 827 kPa) psi is required. You may refer to these links and videos: Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/ Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc How to maintain the ice maker in your Samsung refrigerator : https://www.youtube.com/watch?v=EsbHtpc1ak4 Should you need assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day. Melardo

Jordan
1 (9,999)

2021-02-04

1 (9,999)
first day everything was just fine cooling properly. woke up the next morning and had maybe 15 pieces of ice... and this morning the bottom freezer is not making ice and all of my food in the freezer is thawed out. its chill in the freezer but it is not keeping m food frozen. i lowered the temperature to -4 but it still feels the same! also having issues with our bran new samsung dishwasher we got 2 days ago. installed it (properly) but it will not come on! definitely disappointed in samsung right now. i spent almost 6k on refrigerator, dishwasher and range and only thing working properly is the range...which i use the lease!
Originally posted on Samsung US

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-02-06

Samsung Care

We try to recommend the retailer to send out a professional installer. Regardless, we want to do all that we can to help. We want to get this back working so you can go back to enjoying your product. Please shoot us a message at our Social Media team so we can resolve this for you. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use the ticket number: 1142933340

Mindy
1 (9,999)

2022-09-06

Niles MI

1 (9,999)
we have bought 3 sam fridges in the last few years.all have broke.we bought the ext warranty all.long story short, all have been replaced by other models. this fridge, we've had for only 2 weeks. when u open the left door, water spills. the bigger issue-the shelves fall down easily. tthe shelves are only hung in the back on the inner side. on the outter side, they are held up on a little shelf along the edge with a small notch in the back to try to hold it in place. this does not work well. in the last weekish, i have knocked one off 3 times. its annoying and food spills everywhere. i'm not even sure if i want another samsung but i don't what what to do.
Originally posted on Samsung US

Features

2 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

3 (9,999)
Response from Samsung:
2022-09-07

Samsung Care

Hi Mindy, Thank you for your review. We appreciate your patience in dealing with the situation that you're having right now with your product. Please know that we value your review and we will continuously work on improving the quality of the products we offer. To help you with this, I am providing this link to guide you on the concerns you're having: Water leaks in a Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001852/ We see your point with the shelves; however, the shelves would not be knocked out unless it is pushed with significant force. We recommend checking on how the shelves were installed. I have shared a Samsung link below for steps in ensuring that the shelves are properly in place. Please select the first drop-down menu. Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/answer/ANS00063107/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144888116 and it will help our team pull up your information. Leo

Kat38
1 (9,999)

2021-04-07

CA

1 (9,999)
the size is not standard its bigger than other same models i purchased from home depot and they were unable to put in the place , so they did not install it completely they just put it somewhere in my dining room i had to spend $400 to cut cabinet and fix height i had to spend $275 to install water to fridge still there’s no enough space around fridge because of the width my stuffs inside fridge are freezing manual says press fridge button to change temperature but its not working also i bought this piece of garbage $2450 before tax on feb and now its $400 cheaper! there’s no customer service , no back ups! dont buy it!
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-04-07

Samsung Care

Kat, We can sympathize with your concern. You had to deal with a lot to get your fridge into your home and no one should have to go through that. We would be happy to help in any way. If the temperature is not working, I would recommend resetting the fridge by turning off the circuit breaker to it for a couple of minutes and turn it back on. Try changing the temperature higher to stop it from over-cooling. If it's still not working, please contact our Social Media team using the links below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143161773

Romanmary
5 (9,999)

2020-07-06

Paramount

5 (9,999)
[This review was collected as part of a promotion.] Absolutely amazed with this beauty!! Going from a small fridge to the large Samsung Fridge is an awesome experience, lots of storage space, love the adjustable shelves, excellent lighting, lots of storage space on the freezer, this unit just has everything we needed at our home, temperature controls very accessible! It’s just all in one!! Our old fridge didn’t have and Ice and water dispenser so this is just awesome for our family! We are just in love with this fridge it has met all our expectations!! Above and beyond!! Love the fact that is finger print resistant and that matches all my other kitchen appliances!!
Tracey
1 (9,999)

2020-07-14

1 (9,999)
We bought this fridge a month ago after owning one similar to it in our previous house. This one came with a 10 Year Warranty sticker on the door that can't be removed. So for the life of this fridge we will have advertising on the front of the fridge. It certainly doesn't have this sticker on any of the models that we see online. I'm super disappointed and wish we hadn't bought it. In addition, it's loud and the finish is easily scratched. I won't be recommending Samsung to anyone.
[D] Alternative Text [D] Alternative Text
Helpful?
Originally posted on 36" French Door Refrigerator with SpaceMax Technology™(RF27T5201SR_AA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-11-17

DA

Hello Tracey, thank you for letting us know about the issue you are experiencing with your fridge. We would like to assist you with resolving your issue, so please reach out to us at 1-800-SAMSUNG(726-7864) or via live chat on our website (www.samsung.com/ca/support) so we can discuss this further. Thanks again, we look forward to hearing from you.

Snowbeard
5 (9,999)

2020-08-30

Benbrook, TX

5 (9,999)
[This review was collected as part of a promotion.] We bought this frig in June 2020 and it has worked great. It has plenty of storage space and the shelves can be repositioned. Three crispers. Large holders on the door for milk cartons, condiments, and we store our refrigerated meds. If a door is opened while getting ice, the ice cube or crusher dispenser stops; a good feature. I like the digital temperature settings on the inside and the extra shelf in the freezer. If the frig or freezer is kept open too long a beep sounds; then if not closed promptly the lights inside begin to flash. The only issue is the ice maker makes odd noises; one sounds like someone is at the front door. Overall it is a fantastic refrigerator!
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Transam1
4 (9,999)

2020-08-27

Grants N.M.

4 (9,999)
[This review was collected as part of a promotion.] Bought this a few months back and in general it is a nice unit with better storage than the Whirlpool that failed at 2 years. (junk) Anyway the only issue we had was when the ice maker stopped for some reason for 3 days. Water worked but nothing in the way of ice. We noticed water dripping on floor and I discovered ice had blocked the chute that drops the ice out. The ice melting was dripping on the floor. Cleared the blockage and unplugged fridge and then plugged back in. After a day ice maker started working again with no problem. That was about 2 months ago. I would give it 5 stars if not for the ice issue.
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
nt2021
1 (9,999)

2021-09-20

1 (9,999)
After four months stopped making ice, then every in the freezer started thawing out followed by the fridge warming up. Called Samsung to book a service call and have to wait 3 days for repair person. After emptying left it turned on to see if it would start working. Temperature this morning read 23 degrees centigrade! If this can't be fixed right away I'm going to demand a refund from Costco.
Helpful?
Originally posted on 36" French Door Refrigerator with SpaceMax Technology™(RF27T5201SR_AA)

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-09-21

Operations

Hi there. Thank you for your review. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again. 

Lauren
1 (9,999)

2023-11-14

1 (9,999)
Please save yourself the aggravation and NEVER buy a Samsung fridge. The Samsung tech told us this himself. What a joke! Constantly breaking in different ways. Ice maker never worked, even when it was newer. Fridge was always wet. The freezer recently stopped working. The fridge got warm TWICE and ruined all our food. Customer service never helped, didn't care. Any time a tech was sent, they would create a new problem. I've never despised an inanimate object as much as I do my Samsung fridge. I'm buying an LG and not looking back, even though the Samsung is only a few years old. Nothing but aggravation.
Originally posted on Samsung US
Response from Samsung:
2023-11-15

SEA Care

Lauren, thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs. Have a great day. ^Camille

VVILLA
2 (9,999)

2021-02-18

Arlington, VA

2 (9,999)
the picture of this refrigerator makes it seem as if it is a matte black stainless steel. when you receive the product it doesn't really look like the picture. in reality the price that you pay doesn't match up with the quality you receive. i purchased the bundle ( oven, microwave, dishwasher and fridge) - i couldn't believe that each item had its own issue. i was very surprised at the quality control coming from a big brand as samsung. i was also disappointed that we paid so much, waited so long for an "ok" product. the only way you would know it was a top brand is by the samsung logo on the appliances. again very surprised at the quality of product that samsung is rolling out.
Originally posted on Samsung US

Features

3 (9,999)

Performance

4 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-02-19

Samsung Care

I realize your experience has been less than ideal, I can see where you are coming from. We are constantly working to improve the quality of our products and customer experience alike, your feedback is greatly appreciated and I will be sure to report your feedback via the appropriate channels. ^Pat

HomeisLuv
1 (9,999)

2024-08-04

1 (9,999)
The ice machine constantly freezes over, and the internal capacity for the fridge is inaccurate, given the ice machine takes up so much space. Additionally, there are not many options for arranging the shelves, which also limits capacity. The pull-out snack drawer would work well, but since the top lid portion doesn't lift very tall, it doesn't fit many snacks (even most yogurts are too tall), basically just flatter snacks. It's like they didn't consider actual use when designing it. Also, the ice can get stuck in the shoot for the dispenser; it will slowly melt and leave water residue everywhere.
Originally posted on Samsung US
Response from Samsung:
2024-08-06

SEA CARE

Hi there, We want the best for your refrigerator experience. Let's get this taken care of. For a more organized and space-optimized fridge, we recommend following this link for some tips. Please visit the embedded link for further help. Tips for an organized Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ This helpful guide will walk you through the ice maker's diagnosis when it's frozen over. Please click the embedded link about "Connecting to SmartThings" for the latest firmware updates. The ice bucket is stuck or has a block of ice: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147412784, to help our team pull up your information. Have a great day! ^Chrystel

TJ82
4 (9,999)

2023-04-25

4 (9,999)
we owned a side-by-side samsung fridge previously and it had led lighting, including a nice light on the external water dispenser that would turn on when filling up. i never would've thought a newer model would remove this feature. after reading many reviews and not seeing this huge oversight by the design team, i wanted to make sure folks who purchase this unit know it does not have an external light. if you are planning to fill up your water without turning on the lights, you'll have to come up with a hack like we did in the photo and use a magnetic flashlight...very poor design flaw samsung!
I recommended this product.

Features

4 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

4 (9,999)
Amypro7
5 (9,999)

2020-06-15

Martinsburg

5 (9,999)
[This review was collected as part of a promotion.] I LOVE it! As a family of 7 we needed the extra space that this refrigerator gave us. The LED lighting is nice and bright but not too bright to hurt your eyes. The temperature control is right inside the door and very easily accessible and easy to use. The ice maker makes minimal noise when making ice and I love that the cubes are a tad smaller that I don't feel like I need to crush my ice. The shelves are easily adjustable. The full width drawer is so nice and the sliding drawer in the freezer makes things so much easier and my frozen things easily accessible. The black stainless looks great and it wipes down so easy that fingerprints just come right off. We love our Samsung Refrigerator!
Anonymous
1 (9,999)

2024-09-30

Birmingham, AL

1 (9,999)
This refrigerator has been an extreme disappointment. It's not a budget/economy appliance, so I've been very unhappy with its unreliability. I have had two service visits for the ice maker. The first time, the ice maker had stopped making ice completely. The second time, it was only making a few cubes a day. While the second repair got it making ice again, it leaked into the bottom of the refrigerator and also out the door dispenser ever since. Separately the unit has now stopped cooling completely and I'm waiting on a service visit, and I've been using it less than two years. Just a terrible experience for a pretty expensive appliance (though this would be disappointing no matter the price).
Originally posted on Samsung US

Features

3 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-09-30

Samsung Care

Greetings! Having the ice maker fail not once, but twice, and then dealing with cooling matters after such a short time must be incredibly disappointing. While waiting for your service appointment, if there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147566643 to help our team pull up your information. Leo

dory
1 (9,999)

2020-12-07

Shawnee, Ks

1 (9,999)
i hate this refrigerator. i probably say out loud i hate this fridge at least 5 times a week. the shelves do not allow for tall items. i have to put the milk in the door and if i have jugs or pitchers there is no place to put them. if i remove a shelf for a large item, then i loose out on all that shelf space. in addition, my water and ice dispenser will just turn off on their own. and then i am without ice for who knows how long. i can't figure out how to get the ice back on. this was a rapid purchase because my fridge broke during lockdown and when i went to buy a new one, i had to buy what was available. fridges were on back order for 6 weeks. i should have bought a cooler and waited.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-12-07

Samsung Care

We are delighted you took the time to share your feedback with us and look forward to using this information to help improve our products and services. For assistance with this concern, please take a look at the link below. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough

Fpatters
1 (9,999)

2021-04-15

Jonesboro, AR

1 (9,999)
do not buy this product! we purchased this refrigerator in october 2020. it stopped working in december. we had our first service call in february only to be told to dump out the ice every 2 to 3 days. that is absolutely absurd! it went out again in march. we had to throw away hundreds of dollars of food. had another service in march to be told that multiple items needed to be replaced, but no one in my area could fix it. we have third service scheduled to see if they can fix it. so hundreds of dollars, lost time, and loss pto later...i still can't go buy groceries. i hope samsung is prepared to reimburse us for having to eat out all the time and for the groceries we had to waste! i want my money back!
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-04-16

Samsung Care

We definitely appreciate you bringing this to our attention. I know it must be difficult for you to go through this, but we're happy you took the time to share your experience with us. It saddens us to hear you lost your food. We are working as fast as we can to see this problem fix for you. If you want us to look into options for your lost food. Please contact our Social Media team by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 This is your ticket number: 1143211041

QsofGA
1 (9,999)

2023-12-18

GA

1 (9,999)
NO stars, actually. RUN as far away from Samsung refrigerators as possible. I will never have another Samsung appliance. Our refrigerator -- only a couple of years old was beautiful but the ice maker freezes over constantly so we no longer have the dispenser on the door working for that. The refrigerator shelving inside is impossible to get out and clean and they are unsealed so spills leak under and around the shelves and are visible and unappealing. My husband is very handy and fixes everything for us from appliances to home and auto repair. With no support from Samsung and no fix, THIS has been exasperating and disappointing for the money spent on, supposedly, a nice refrigerator/freezer for our home.

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-12-19

Samsung Care

Greetings! We thank you for taking the time out of your busy schedule to review your Samsung refrigerator model. We are here to help with your experience on it. I have shared a Samsung link below that will walk you through the steps to take. Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice I have also shared a Samsung video to help with cleaning the bins and shelves of your refrigerator. You can watch the video from 01:02 - 02:15 How to properly deep clean the inside of your Samsung refrigerator: https://www.youtube.com/watch?v=Zd0-HIDDrM0 Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146650012 to help our team pull up your information. Leo

RIB1
2 (9,999)

2025-08-22

Utah

2 (9,999)
The fridge and the freezer are marvelous. But the icemaker will break your heart before long. Ours lasted 15 months. It just stopped working and all the prescribed methods to restart it didn't work I replaced it and the second one kept icing up every 2-3 weeks. So we gave up and bought a countertop icemaker. But we are tired of that and are receiving our new fridge with the icemaker in the bottom freezer. My advice: Don't buy any fridge that has the icemaker in the fridge compartment. They will fail before they should. Make sure the ice maker is in the freezer compartment.
Originally posted on Samsung US

Features

5 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-08-25

Samsung Care

Greetings! You’ve clearly put a lot of thought into finding what works best, and it’s great that you’ve landed on a setup that feels like a better fit. If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150492320 to help our team pull up your information. Leo

ohhowiwish
3 (9,999)

2022-12-04

Massachusetts

3 (9,999)
We bought an entire suite of Samsung kitchen appliances when we built our house. We would not do that again. The refrigerator is spacious and maintains temp well. The freezer is odd. The slide-out drawer only opens so far, making it difficult to use. And some days the ice cream is soft; some days it's super hard--and the difference has nothing to do with how often the freezer has been opened during the day. The worst part is the ice maker. It takes forever to fill a glass with ice, and despite the claims to produce 10lbs / day, it is insufficient.
Originally posted on Samsung US

Features

3 (9,999)

Performance

2 (9,999)

Design

2 (9,999)

Value

2 (9,999)
Response from Samsung:
2022-12-05

SEA Care

Good day, Thank you for sharing your insight about the freezer of your refrigerator. Let's provide you with information that will be helpful for you. If your leftovers seem to spoil after one day, or if ice cream is only fresh the first time you open the carton, then it's a clear indication that your refrigerator and freezer temperatures need to be adjusted. Luckily, adjusting the temperature is relatively easy. I highly recommend checking these links for details. What temperature should I set my Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00080450/ When the ice maker produces ice, but the ice is too small, please refer to this link. Ice maker small, cloudy, dirty, or clumped ice: https://www.samsung.com/us/support/troubleshooting/TSG01001688/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day. -John

Wendy
1 (9,999)

2023-12-30

1 (9,999)
If I could give this fridge 0 stars, I would. We ended up buying our first home and the previous owners had this fridge in the kitchen. It is AWFUL. The back panel freezes over every 2-3 months without fail. It's an all day process to take it apart and un freeze it. This is a known problem with this model and nothing prevents it from happening. It is a pain. Also we have had multiple shelves break because they are such cheap quality. I would NEVER buy a Samsung appliance after having to deal with this. We are finally replacing it and I am thrilled!
Originally posted on Samsung US
Response from Samsung:
2024-01-03

Samsung Care

Wendy, we know how it feels to have a refrigerator with a back panel freezing over and broken shelves. We suggest contacting us via the options below to speak with a live representative to assist you better with what occurs with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

chris540
5 (9,999)

2020-07-28

Saint Thomas

5 (9,999)
[This review was collected as part of a promotion.] we were in need of a new refrigerator for awhile and looked at a lot before we finally decided on the black 3 door French door from Samsung. We have been very pleased with our decision on this refrigerator. There is a lot of space in the refrigerator and the freezer. Lots of space for all our needs for a family of five. We regularly buy 3 different kinds of milk alone and we have plenty of room for it all. I really like the long third drawer under the double drawers. I use the long drawer to put frozen meat in to thaw. This is our first refrigerator with an ice maker and water maker and we absolutely love it don't know how we lived without it. The stainless steel is easy to clean up all the smudges. I would recommend this refrigerator.
Khalid
5 (9,999)

2020-08-15

Issaquah, WA

5 (9,999)
very nice fridge with many storage options and places to store everything. did not have to adjust any of the shelves or the cubbies on the door. lighting in the fridge is via leds located at the top of the fridge. there are leds also in the freezer compartment. ice maker and water dispenser work very well. i have a reverse osmosis system hooked up and get pure cold water and ice through the fridge. the reverse osmosis system is hooked up via a 35 ft 1/4 ro tubing and water pressure is strong. only wish there was a light for the water dispenser.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Veryfrustrated
1 (9,999)

2021-08-29

1 (9,999)
I bought this fridge included in a samsung package for my new house built just 3 months ago. So far the only appliance that hasent broken is my stove. I woke up this morning and all my food in the fridge and freezer were thawed out. We called and someone might be coming to repair it in the next few days. So we have to go multiple days without the ability to keep anything in our house cold with a new baby.
Helpful?
Originally posted on 36" French Door Refrigerator with SpaceMax Technology™(RF27T5201SR_AA)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-08-30

Operations

Hi there, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks! 

Ling
1 (9,999)

2025-08-11

1 (9,999)
Samsung makes great TVs and Phones, but do not try their "improving" technology with fridges. We bought a French door (RF27T5201SR) that lasted less than 5 years, it just stopped cooling. Samsung's 10 warranty on the compressor doesn't come in handy when it is other parts that fail. Costly repair might as well go buy a new fridge. Spent over 2000 for a fridge that lasts less than 5 years. I can live with the ice maker frozen up and not making ice, but now the fridge is useless. Had to throw out so much grocery. Really not impressed by Samsung.
Helpful?
Originally posted on 36" French Door Refrigerator with SpaceMax Technology™(RF27T5201SR_AA)

Features

2 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-03-26

Ivana Samsung CS

Hi Ling, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport and choosing ‘Email General Support’ Thank you, Samsung Customer Care

QsofGA
1 (9,999)

2023-12-20

GA

1 (9,999)
Responding to Reference # 1146650012 regarding RF27T5201WW, this refrigerator doesn't get one star. Zero stars wasn't an option. We have viewed multiple articles and  videos, been on forums and unthawed the ice maker countless times -- to have it regularly refreeze.  Ditto the cleaning of the shelves -- repeatedly.  IT IS RIDICULOUS and ABSURD to have this kind of DAILY maintenance on a refrigerator freezer that cost this much and only after a year or two!!!!!!!!!!!! The ice maker DOESN"T WORK and the shelving looks ashamedly TERRIBLE!

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-12-21

Samsung Care

Greetings! We see your point of view and we would love to speak with you directly about this Samsung refrigerator model of yours. To better assist you and to collect more details, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146658715 or 1146650012 to help our team pull up your information. Leo

Anonymous
1 (9,999)

2020-07-01

Plano, TX

1 (9,999)
[This review was collected as part of a promotion.] should be recalled. a samsung refrigerator class action lawsuit alleging the ice makers on certain models leak. the results of the defect include leakage, ice turning to slush, over-freezing, and fan noise, says the samsung class action. the allegedly affected models include: rf23hcedb, rf23hcedt, rfh23hsesb, rf23htedb, rf23j9011, rf24fsedb, rf25hmedb, rf263beae, rf263teae, rf26j7500, rf28hdedb, rf28hdedt, rf28hfedb, rf28hfedt, rf28hfpdb, rf30hdedt, rf31fmedb, rf31fmesb, rf323tedb, rf32fmqdb, rf34h9950, and rf34h9960 in all colors.

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Manskinu
5 (9,999)

2020-06-09

carol stream

5 (9,999)
[This review was collected as part of a promotion.] I am amazed at this beauty. The fridge is ginormous with ample space to fit all my groceries and more. The lighting is amazing, it’s bright and you can clearly see all your items even if they’re stored all the way at the back. I absolutely love the shelf space and the generous amount of drawers. The ice maker and the water dispenser are very well located and work well. The freezer section had ample space for all my frozen goodies (which is basically what I needed the most esp having 3 kids) in the house. I just got bought a few baskets and sorted them in the freezer for a better experience. Overall, I’m pretty happy with my brand new fridge and have already showed it to my family and friends who all love it too. Can’t wait to explore more features with time.
Adrienne L
4 (9,999)

2021-06-12

Queen Creek, AZ

4 (9,999)
for me: pros: super quite, nice looking, climate control, clean looking, “my hubby left the door open” alarm, drawers open smooth (#1 for us when we looked). cons: the matte sounded cool but its only the face of the frig and does show fingerprints. the rest of the frig is just a black textured frig. no real good place to put a gallon of milk because shelves are not tall enough. they say the shelves are adjustable but in reality if you move one down, the one underneath has a 2-3” opening which is too small. so,a gallon of milk has to go in the right side door. instead, i now buy two half gallons and lay them on their side because those cant stand up. i halve to lay them on there side. they did not make a place to put ice tea, organge juice, pitchers, etc...
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Disgruntled customer
1 (9,999)

2026-04-17

1 (9,999)
Worst refrigerator ever. Purchased November 2020. Ice maker stopped working almost immediately and we have only gotten it to work sporadically since. When replacing the water filter, hitting the reset button caused the refrigerator to shutdown completely and it took a lot of research to figure out how to get it started again! Has never really kept food cold. Doors do not seal properly! Recently has become even less reliable at cooling and it is being replaced tomorrow with a new GE! We will never consider a Samsung again.
Helpful?
Originally posted on 36" French Door Refrigerator with SpaceMax Technology™(RF27T5201SR_AA)

Features

2 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-04-18

Sandy InTouch CS

Hello, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport and choosing ‘Email General Support’ Thank you, Samsung Customer Care

medhatter
1 (9,999)

2021-05-21

1 (9,999)
when the water filter requires replacing, the water supply must be turned off. my previous fridge had a switch in the ice maker to shut off the water so filter changes were easy. samsung doesn't have a shut off inside the fridge, and suggests moving the 295 lb fridge out so you can shut the valve at the back of the fridge. those fridges don't move easily. my fridge is on the wall opposite the sink, so a shut off under the sink isn't possible. the remaining option is to shut off the house supply each time the filter needs changing, which is far more hassle than if a valve was included inside the fridge. my 20 year old fridge had one that performed flawlessly and i can't understand samsung's thinking of locating the water shut valve at the back rather than inside.
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

1 (9,999)

Value

4 (9,999)
Response from Samsung:
2021-05-21

Samsung Care

I can understand how this could be frustrating to deal with. It's not always easy to turn off the water supply. I think having the water supply in a more convenient spot is a great idea. I will forward this information to our product specialist. Thank you for your review. ^Pat

nad48dan
5 (9,999)

2020-07-20

Ramona

5 (9,999)
[This review was collected as part of a promotion.] Our new Samsung refrigerator is the best addition to our kitchen. We previously had a side by side refrigerator and we were always pressed for space, this refrigerator has a lot more space and the width is great. The pull out freezer drawer on the bottom is different for us but I am growing to really like it. It is really easy to keep our freezer food organized compared to a side by side refrigerator. The doors close really well and easily as well. The lighting on the inside is also really good, you can really see everything easily. The ice/water dispenser gives you 3 options;water, cubed ice or crushed ice. It works perfectly as advertised. The shelves are evenly spaced and can easily be moved up or down. Overall this refrigerator is best addition to our house.
sw9999
5 (9,999)

2020-07-06

Baltimore

5 (9,999)
[This review was collected as part of a promotion.] My husband surprised me with this new Samsung refrigerator and I LOVE it. I love the stainless steel finish that does NOT show fingerprints. I love how much it holds and the various controls are really nice. Instead of setting the temperature with a knob and not knowing how cold it is, you can set it for a desired temperature. And the controls can be locked so you don’t accidentally change some feature. My only regret is that he didn’t buy it sooner. As you can see from the photos, the fridge fit perfectly in our previous space (note the step stool - this fridge is so large and I am only 5"1'). Water and Ice dispenser are great. It appears to be the perfect balance, so that the ice maker does not take up too much room in the fridge, but never seems to run out.
Giovanni Infante
1 (9,999)

2024-04-15

1 (9,999)
This is the worst refrigerator ever! I was really exited with this appliances is have been over 3 days my ice maker don’t work and freeze completely! So I have to force to defrost it But not luck still not working so I call Samsung and the person said( good news! You still in warranty let’s get you a service request! So I send the info and then later they said oh I am sorry you actually don’t have warranty any more. So I said well can you guys check this because this is not normal and I know Samsung have a lot! Of problems with ice maker lawsuit he said sorry you have to pay out of pocket I ask and they said stout 400 to 600 dollar becomes my diagnosis I honestly will make sure this go to everyone that I know and don’t get any Samsung appliances so don’t Spend your money
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-04-16

SEA Care

Giovanni Infante, we understand the importance of a working fridge. Allow us to help. Below is a link to help you diagnose if your ice maker has too much frost. Frost forms in the freezer or refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket I have shared your warranty for details. Warranty https://www.samsung.com/us/support/service/warranty/RF27T5201SR/AA/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147049166) to help our team pull up your information. Have a great day. ^Camille

Jay95
2 (9,999)

2021-05-11

2 (9,999)
I purchased this fridge back in December. The size is nice and is well organized inside. We have had issues with the ice tray leaking and spraying ice everywhere. This is currently being worked on and will hopefully be resolved. My main issue is that I used a stainless steel cleaner and a soft cloth on the fridge and a portion of the finish came off. I contacted customer care and was told there was nothing that could be done as it was “user error” for using a stainless steel cleaner on a stainless steel fridge.
Helpful?
Originally posted on 36" French Door Refrigerator with SpaceMax Technology™(RF27T5201SR_AA)

Features

2 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Response from Samsung:
2021-06-09

Operations

Hi Jay95, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks! 

Brianna
2 (9,999)

2021-04-01

PA

2 (9,999)
the delivery team (xpo) consisted of only 2 men for our 4 appliance delivery. they could not get the fridge up our stairs and wouldn't let us help. they left the fridge in our entryway and said they would be back with 3 men but they did not come back at the specified date. we called and they said they would be back with 3 men. the same 2 men showed up and refused to bring the fridge up the stairs since there were only 2. we called xpo and they said they would send 3 men the next day. the next day only 2 new men show up so my husband had to help. with covid times we were extremely disappointed in the handling of our situation. i reached out to samsung and they refused to take responsibility or offer compensation for the situation, telling me to contact xpo, but what can xpo do?
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-04-02

Samsung Care

No one should have to deal with that. The situation with the delivery should have been handled better on XPO's part. I am happy the fridge was finally delivered properly, and you are enjoying your fridge. I wish there was more we could do, however, our power does not extend over to XPO. If you run into any problems with your fridge; we would be more than happy to assist in any way. ^Pat

susan488
5 (9,999)

2020-07-30

Moravian Falls

5 (9,999)
[This review was collected as part of a promotion.] We have been so blessed to have the new refrigerator. I really love the adjustable shelves in the refrigerator for fitting in milk and other drinks. The shelves on the doors are great for fitting a variety of dressings and other condiments. The freezer is also awesome in the amount of space for keeping frozen foods and ice cream in. The refrigerator and freezer stay at an even temperature even if there’s a lot of food in them. The ice maker is great and it doesn’t take up too much space . Awesome fridge.
Mailgirl
5 (9,999)

2021-08-01

Damascus, PA

5 (9,999)
purchased this fridge to replace our 15 year old side by side. i never realized how much space i was missing till we got this fridge!! even the freezer has more room than we had in our old one! this was only 2 cubic feet bigger, but its noticably bigger when i can put a full size veggie platter, watermelon and 2 gallons of milk on the shelves and still have plenty of room for more! my husband insisted on the black stainless, and i love it!! they definately designed this to maximise usable space!!
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-09-14

Samsung Care

Thank you for choosing Samsung, we’re so thankful for outstanding customers like you.

KY non ice
1 (9,999)

2024-01-19

1 (9,999)
As far as a fridge it's great. However if you use ice don't get this one!! We bought extended warranty and the repair person was here 3x each time claiming something new. After the warrenty went out called one and something was replaced still didn't work and now it sets with no ice and I refuse to spend anymore on it for someone to get it going for a few days!! I should have went with the reviews before buying it but as some people I thought " maybe it won't happen to us" boy was I wrong !
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

2 (9,999)
Response from Samsung:
2024-01-24

Samsung Care

Greetings, We know the disappointment of having an ice maker that doesn't work. Let us help you. Please see the link below about the steps if the ice maker is not making any ice at all. Kindly watch the video and click on all the embedded words inside the article. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice We would like to speak with you more about this experience to determine what steps can be taken to help with your Samsung refrigerator. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us ^Rainly

RandLB
3 (9,999)

2024-03-04

Arizona

3 (9,999)
This refrigerator was part of our Samsung 4 appliance package in our new house in 2021. Nice looking appliances. The first year, all was well. Randomly, in the last year, icemaker freezing up over and over. I defrost it, it will make a couple bins of skinny patheic ice, then freeze up again. Ive been in a cycle of defrost ice maker, get 2 bins of ice, then defrost again. For added fun, it quit making any ice at all yesterday. At this point, I very much dislike this fridge. The ice maker is the reason. Too much work. Checked everything I can and temps are fine. Based on my experience, I would not recommend this refrigerator, nor would I buy another Samsung refrigerator. (The 3 other Samsung appliances in our pkg are working just fine, but the fridge is a deal breaker for me) Product RF27T5201SR
Originally posted on Samsung US

Features

4 (9,999)

Performance

2 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2024-03-05

SEA Care

Hi RandLB, We want to ensure that we maximize the potential of the fridge. Let us take care of the unit right away! Please follow the steps on the link below if the ice maker keeps freezing. Frost forms in the freezer or refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket Also, here is a link to help you with the ice maker. Please watch the full video, follow the steps, and click the hyperlinks for further assistance. Ice maker is not working. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146918864 to help our team pull up your information. Have a great day. ^Aloe

Nosamsung4life
1 (9,999)

2021-05-15

1 (9,999)
Bought this fridge a little over a year ago, yesterday i noticed my food in my freezer was thawing and today all my food is thawed and the freezer says -21 but it is not cold at all and is 3 degrees when the temperature is read correctly. Samsung only warranties it for 1 year so they will not do anything to help. This will not be a cheap fix if fixable and should not happen on an appliance that is not even 2 years old. Disgusted, will never buy Samsung again nor will anyone I know!
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
David
1 (9,999)

2021-05-31

Ft lauderdale, Fl

1 (9,999)
buying a samsung refrigerator was a horrible purchase decision. it immediately began making all sorts of popping and banging noises. they said this was “normal”. then came buzzing sounds, panel flashing and finally stopped working. currently waiting on “parts” and have no refriegrator for my family! less than 6 months, and the fridge is broken. also, the pitcher that fills up is defective in design and leaks everywhere when you pour it. This is a zero star purchase. Buyer beware
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-06-01

Samsung Care

Hey, David. I realize you are a little irritated with your purchase. I understand your concern. To help put your mind at ease, I was able to find some tips that should help you with your concern. The 1st link covers noises with your fridge, and the 2nd link goes over leaks with your pitcher. We appreciate your feedback. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001032/ https://www.samsung.com/us/support/troubleshooting/TSG01001852/

Mans17
5 (9,999)

2020-07-14

Carol stream

5 (9,999)
[This review was collected as part of a promotion.] This refrigerator met all our exceptions!!! We are family of five and this was ordered as a second refrigerator since we would always run out of space with one. This has a perfect sleek design with lots of space both in the refrigerator compartment as well as in the freezer. We are able to stock multiples of milk, eggs, juices (essential breakfast items) as well as frozen meals, ice creams and popsicles in the freezer. My wife no longer has storage issues when it comes to a refrigerator and the kids have all their favorites stocked at home too. We love the ice/water dispenser since that was what we didn’t have in our other fridge and this ones perfect. The lighting overall is nice and bright and the capacity goes beyond our expectation. The whole ordering, setup, delivery was phenomenal and quick. Thank you for this beauty.
RoaRe
5 (9,999)

2020-08-03

5 (9,999)
[This review was collected as part of a promotion.] The stainless steel refrigerator is beautiful on the outside, it has digital controls just inside the door that are easy to follow. This is where you lock various components if needed, like if you had a toddler like I do! There is ample space with removable shelves to ensure you can fit whatever you need in the fridge. The freezer has an extending top rack which is awesome for storing boxes as well as freezer pops (My toddler loves to extend it and grab himself some freeze pops). The drawer in the freezer has a divider which is nice and plenty of space for frozen goods. The water tastes great and was easy to install the copper line. The fridge cooled down quickly after the initial set up and has been working like a champ. I would tell any friend to consider this model if they were looking for the same look for a fridge.
Jot25
5 (9,999)

2020-06-15

Lodi

5 (9,999)
[This review was collected as part of a promotion.] We have used Samsung products earlier, but this was the first time we bought a refrigerator. We couldn't be more satisfied with our buy. We are a big family and our previous fridge was never enough. This particular fridge and freezer meets our needs like no other- wayy spacious with adjustable shelves, cools faster, great aesthetically with fingerprint resistant finish and LED lighting that isn't too bright . We absolutely LOVE it. Definitely recommended.
Erin71600
Incentivised review Rewarded for feedback, but gave honest & objective review.
4 (9,999)

2024-06-16

4 (9,999)
Samsung has made a great product with this fridge. Drawers slide out smoothly and very easy to clean the glass shelves. The water filter is a pain to change as you have to turn off the water supply at yhe back of fridge. There is also 1 door shelf that isn't very deep that I can only put drinkable yogourt on, even a juice box won't fit in it. Other than those 2 minor inconveniences we do love this fridge with freezer at the bottom that has a ton of space.
I recommended this product.
Kelley
1 (9,999)

2024-11-19

Cincinnati, Ohio

1 (9,999)
I would not recommend this fridge to anyone. We have had the fridge for 4 years now and the ice maker has consistently gone out. That issue started right around the 1 year mark and recently it started making a really loud buzzing sound. For the price point that we paid for this fridge I would not expect to have had all of these issues. We thought Samsung was a good brand to go with, but we have had nothing but issues since buying this fridge. DO NOT BUY.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-11-20

Samsung Care

Hi Kelley, We understand how important it is to have a reliable appliance at home. Let us help you with your refrigerator. Here is a link for troubleshooting steps for your ice maker that stopped working; kindly click the one that matches, watch the video, and click the embedded words. Samsung ice maker is not working. https://www.samsung.com/us/support/troubleshoot/TSG10002387/ Here is a link for troubleshooting steps for your refrigerator that is making noise; kindly click the one that matches, watch the video, play the audio, and click the embedded words. Understand the noises coming from your Samsung refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01001032/ If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147693210) to help our team pull up your information when you message us. Thank you. -Ricardo

Mad customer
1 (9,999)

2024-11-26

Arizona

1 (9,999)
[This review was collected as part of a promotion.] On the front of my refrigerator is a sticker that states 10 years warranty. I have had it for 3 years now 2 weeks ago it started not cooling. We had some Samsung repair guys come out and added refrigerant and almost a week later the same issue. They had replaced a main board in the back of the unit and I had them removed and put my old board back and now after one week later we have the same issue of not cooling again. I will never buy anything Samsung.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-11-27

Samsung Care

Greetings, We know how important it is to have a reliable appliance at home. Let us help you with your refrigerator. Here is a link for troubleshooting steps for your refrigerator that is not cooling; kindly choose the one that matches, watch the video, and click the embedded words. Cooling issues with Samsung refrigerator or freezer. https://www.samsung.com/us/support/troubleshoot/TSG10003479/ If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147759147) to help our team pull up your information when you message us. Thank you. -Ricardo

Toyboy4
5 (9,999)

2022-01-03

Sussex, Wisconsin

5 (9,999)
[This review was collected as part of a promotion.] We bought this French door fridge this past fall, just from looking at the pictures and measurements. We never got to see the fridge in person, we took a chance. The day the fridge came, we were so impressed with all the features and color of white stainless. We were very lucky to have purchase it and had it delivered within a few weeks. We love all the features, shelving, ice maker and room. I highly recommend anyone looking for a fridge of this size.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
5new refrigeratorsin8yrs
5 (9,999)

2020-08-28

Anderson SC

5 (9,999)
[This review was collected as part of a promotion.] We’ve had this refrigerator for 3 weeks now and really like it. The interior space is remarkable given the exterior dimensions. It runs so quietly that that you need to put your ear almost against the refrigerator to confirm it is running. Of course it seems to have the ability to maintain its temperatures without running that much. The water filter delivers the best quality water of any refrigerator we’ve owned. And I measure the water quality.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Dcort
2 (9,999)

2025-01-12

Port Charlotte, Florida

2 (9,999)
I bought this fridge about 2 years ago, the fridge itself has a nice sleek look. The shelves inside do not allow for tall bottles without loosing space on the other shelves. When it came time to replace the water filter it was very hard to remove the old one, the same goes for the shelve above the water filter. I had to watch several YouTube videos to figure out how to remove the shelve and be able to remove the glass to be able to clean it.
Originally posted on Samsung US

Features

2 (9,999)

Performance

5 (9,999)

Design

2 (9,999)

Value

3 (9,999)
Response from Samsung:
2025-01-13

Samsung Care

Greetings, We appreciate you sharing your overall experience with your Samsung refrigerator. Let us help. I have shared links below for some tips on how to clean and organize your Samsung refrigerator. Kindly watch the video and click on all the embedded words in each article. "Samsung refrigerator shelf/drawer removal and cleaning guide." https://www.samsung.com/us/support/answer/ANS00063107/ "Tips for an organized Samsung refrigerator." https://www.samsung.com/us/support/answer/ANS00084845/ Please feel free to contact us via the options below, as we look forward to assisting you as best we can. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148143789, which will help our team pull up your information. ^Rainly

John M J
2 (9,999)

2023-05-10

2 (9,999)
Hi everyone, I am reviewing the Samsung French door fridge. From my personal experience and speaking to a fridge repair technician, the Samsung fridge manufacturing process has a tendency to cause a pinched water drain line. This can occur when spraying the insulation in the back of the fridge. Months after receiving the fridge and during the warranty period, I noticed that water was collecting under the crisper drawer. I had the repairman come twice during the warranty period and the issue was not resolved, but rather dismissed as nothing could be done. Whereas, the repairman should have identified it as a warranty claim and a new fridge provided. Over time, the water drain line became fully blocked and I now have to towel water out daily from under the crisper drawer. Therefore, the crisper drawer has been permanently removed to do this. I thus have to now look for a new fridge. A different repair technician confirmed that it is not repairable and water should never be collecting in the fridge if properly manufactured. Samsung was not interested in the issue as it is now beyond the warranty period, although it was raised during the warranty period. The latest repairman recommended the LG fridge in order the avoid this issue that he has come across with similar Samsung fridges. I hope the readers of this find this helpful. Have a nice day.
Helpful?

Features

4 (9,999)

Performance

2 (9,999)

Design

2 (9,999)

Value

2 (9,999)
Dana
1 (9,999)

2022-10-30

1 (9,999)
We bought this refrigerator and right away it started making buzzing noises. Sometimes it is so loud I can hear it while watching tv. The ice machine is awful too. It dispenses cube and crushed ice at the same time. It makes a mess every time with pieces falling on the floor. I had a service guy come out but of course it wasn’t making any noise. If I could I would buy a different refrigerator. I’ll never buy a Samsung appliance again.
Originally posted on Samsung US
Response from Samsung:
2022-10-31

SEA Care

Thank you for the observation, Dana. Let's figure out the possible causes of the noise of the fridge and the ice quality being dispensed. The buzzing is possibly the sound of water filling the ice maker, which will be louder if the water pressure is too high. You can try turning down the water pressure as long as you can still dispense 3/4 cup in under 10 seconds, which is the minimum pressure required. Please see the link for more details. Understand the noises coming from your Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001032/ If your Samsung refrigerator stops dumping ice, accidentally dispenses crushed ice, or makes ice that tastes bad, there is usually a simple solution. Please see the link for more information. Samsung refrigerator ice dispenser issues https://www.samsung.com/us/support/troubleshooting/TSG01209062/#crushed-ice-is-dispensed-when-cubed-is-selected Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day. ^Charles

Boyer007
1 (9,999)

2021-06-04

1 (9,999)
Hi i purchase this Fride one day ago, the delivery its supossed to be done for july 7, looking for a review on youtube i stumble on reviews i many reviews saying the ice maker dont work, so i was thinking to get reimbursed and go with a LG product instead. I want to know is this problem his fixed so i dont have to be reimbursed, am a big samsung customer since 2010 i have everything from galaxy ultra 20 to Qled tv 2 washing machine.
I recommended this product.
Helpful?

Features

3 (9,999)

Performance

2 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-06-04

Operations

Hi Boyer007, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks! 

WontbuySamsungagain
1 (9,999)

2025-10-11

Nebraska

1 (9,999)
[This review was collected as part of a promotion.] The ice maker on this model is faulty. The models prior to the one I own were part of a pay out because of the faulty ice maker issue. Samsung was said to repair the issue in models after 2019 but the issue has not been resolved. Now I have to have a repair person come out every 6-12 months to thaw out my ice maker so it will stop leaking, freezing over and jamming the ice maker. Do not but Samsung fridges with ice makers!
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-10-13

SEA Care

Hello there, We understand how important it is to have a fully working ice maker, and we’d like to help you resolve the issue quickly. Please visit the following support guide and review the section that best matches the problem you’re experiencing: Samsung ice maker is not working https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice Follow the steps provided in the section “Ice bucket is stuck or has a block of ice.” You may also click on the embedded links within the article for additional support and related troubleshooting resources. If the issue continues after following the steps, you may contact us through the official Samsung channels below for further assistance: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151011938) to help our team pull up your information. Thank you. ^Camille

bkkilpatrick
5 (9,999)

2023-05-25

Greece, NY

5 (9,999)
[This review was collected as part of a promotion.] We bought this fridge a month ago and so far are very happy with it. This is our second Samsung fridge. Our first one was 14 years old. We matched our other black stainless Samsung appliances. The layout of this fridge seems to be even better than the last one. We are happy that the ice/water dispenser is much easier to see and the panel display is on the inside instead if the outside which used to cause some confusion.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Nayelijaramillo
5 (9,999)

2020-07-24

Paramount

5 (9,999)
[This review was collected as part of a promotion.] Lots of storage space on shelves, drawers and doors, it gives us all the space we needed for our groceries, also on the freezer side it give us plenty of space for our frozen items and ice cream, we are very pleased with this new refrigerator it is just awesome!! Really liked that it’s finger print resistant and also the water and ice dispenser. Our family will really enjoy having this refrigerator for many years!!
KPop
2 (9,999)

2023-10-31

Texas

2 (9,999)
We bought this refrigerator a little over a year ago, and the plastic holding the shelf over the crisper broke right about the time the warranty expired. Now the drawer glide for one drawer has broken. The cooling functions work well and the design is nice, but I don’t think there is a way to repair the drawer glide, so we would just have to live w it. Really disappointing to see this wear and tear in a new product.
Originally posted on Samsung US

Features

3 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Response from Samsung:
2023-10-31

SEA Care

Greetings, We know how important your shelves are for proper storage. If you need a replacement for the drawer glide, you can check the availability by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day. -Ernest-

Response from Samsung:
2023-10-31

SEA Care

Hi there, We want to ensure that the fridge works perfectly. To help you check the availability and compatibility of the fridge shelf, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146470778 to help our team pull up your information. Have a great day. ^Aloe

Mechanic
4 (9,999)

2022-01-03

Warren, Texas

4 (9,999)
[This review was collected as part of a promotion.] We love this refrigerator but there are things that can be improved. The water and ice dispensers are slow. Other brands fill a glass of ice in just a few seconds, this unit even with a full ice tray can take 10-20 seconds sometimes. We had a warranty claim and Samsung took care of it quickly and resolved the issue. Overall the unit is really nice to look at and works as a great addition to the home.
Originally posted on Samsung US

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

5 (9,999)
TRAY
3 (9,999)

2021-04-06

3 (9,999)
very dissappointing that i spent alot of money on a fridge, stove and dishwasher and that my fridge doesnt come with a drip tray dispenser. customer service is a waste of time, i have called 2 times and everytime i have called i am not able to understand the person on the phone. lack of english language. very aggravating! all i want is how do i get a drip tray dispenser for a $2000 fridge???help
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-04-07

Samsung Care

It definitely sounds like a communication problem. Not a problem! We can assist you another way with our Social Media group. I'm sure they would be happy to assist with your tray dispenser. Just use the link below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143162422

Ana032592
5 (9,999)

2020-07-24

Brookshire

5 (9,999)
[This review was collected as part of a promotion.] I love this black stainless refrigerator! it's sleek and modern design goes great with my kitchen. I particularly like the fingerprint-resistant finish. The 27 cu. ft. capacity has a lots of space . And I also really like how bright the LED lightings . The shelves are all very easy to maintain clean. The pull-out freezer has so much space for all my things. I am very happy with this refrigerator!
Edwina9653
5 (9,999)

2020-08-03

5 (9,999)
[This review was collected as part of a promotion.] Our refrigerator arrived about a month ago and I could not be more pleased. The black stainless steel matches our other appliances and it is so easy to keep clean. Just a quick wipedown and it looks like new. The lighting is bright enough that nothing can hide and get forgotten. The ice capacity is fantastic! There is no longer a need to keep a bag of ice in the freezer. If a little storage space is sacrificed for the increased capacity, it is a small price to pay. Our water has a high mineral content and the filter works well to improve the taste of the dispensed water and ice. I really like the wide trays in the refrigerator and freezer for overflow of smaller items. Both the freezer and refrigerator hold a lot of food! We also have a small chest freezer but keep everything that we use frequently in the fridge freezer. Everything about this refrigerator meets our needs perfectly.
Dgif
3 (9,999)

2022-06-17

Texas

3 (9,999)
[This review was collected as part of a promotion.] This is a nice replacement to our smaller fridge. We had a 2 door with one side as a freezer. This one provides much more storage in the refrigerator section. The downfall is the ice dispenser. When you use the ice dispenser on cubed you get some small pieces. Also, it shoots out a little water when using dispenser for ice. Had repair guy out and they say it’s how these are made. Use a soft ice
Originally posted on Samsung US

Features

4 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

4 (9,999)
Response from Samsung:
2022-06-21

Samsung Care

Hello, Thank you for bringing this to our attention. We appreciate you informing us that this Samsung refrigerator is an excellent replacement for your smaller fridge; however, the ice dispenser dispenses crushed ice when cubed ice is selected. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you. Here is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice dispenser issue. https://www.samsung.com/us/support/troubleshooting/TSG01209062/#crushed-ice-is-dispensed-when-cubed-is-selected The video below contains information about using the water and ice dispenser on your Samsung refrigerator for reference. https://www.youtube.com/watch?v=9LBG_EwbZFQ I've also included a link to our warranty page to learn more about the product's coverage. https://www.samsung.com/us/support/service/warranty/RF27T5201SR/AA Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Your Reference Ticket Number: 1144621182 Thank you, and stay safe! -Angelica

EdLehner
2 (9,999)

2023-07-29

2 (9,999)
Bought it in July delivered in September. The freezer drawer handle popped off one side scratching the finish and it won't come off the other side so I can reinstall it. Absolutely disappointed with this product. I also dealt with the water dispenser leaking constantly to the point it stained the fridge. This was the last straw. I bought 10k worth of Samsung appliances for my home. Never again.
Helpful?

Features

3 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-08-02

Samsung Support Team

Hello, thank you for your review and feedback. We will pass your comments along to our store staff. If there is anything we can do to improve your in store experience, please feel free to let us know by contacting us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/). Thanks again.

Karen
4 (9,999)

2020-11-24

DeLand, FL

4 (9,999)
we love the extra room and all the features. the model is similar to the 12-year-old ge we just got rid of because of a clogged defrost line. the only feature we don't like is that you cannot remove the vegetable drawers without removing the door containers. the left door sometimes does not close properly because the flap sticks out, so i have to close that first before closing the right door.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Gary
3 (9,999)

2022-01-03

Arizona

3 (9,999)
everything about this purchase was great! best fridge we've ever had! seriously disappointed when we found no light in the water/ice dispenser...after it was delivered. if we had known we would not have bought this one. specifications and descriptions we read never mentioned it. of course, after the fact i found reviews that did relate this fact. it's my fault for not doing enough homework.
Originally posted on Samsung US

Features

3 (9,999)

Performance

5 (9,999)

Design

3 (9,999)

Value

5 (9,999)
Response from Samsung:
2022-01-04

samsungcare

Thank you for sharing this concern with us. I get where you are coming from. This is information should be made available easier for customers to find specific details about the unit. We will forward this information to our Product Specialist Department for further review. ^Pat

Tony B
5 (9,999)

2020-06-22

5 (9,999)
[This review was collected as part of a promotion.] recently purchased and we really are liking this fridge. we came from a fridgiaire which made all kinds of strange noises and had some other quirks as well. this fridge though is super quiet. the interior lighting is great. one gripe i do have is that there is no light for the water/ice dispenser. this would have been a super easy(read cheap) way to make this fridge absolutely stellar.
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Happily Marie
5 (9,999)

2020-08-28

Tacoma, WA

5 (9,999)
[This review was collected as part of a promotion.] How many times a day do you go into your refrigerator or pass by your refrigerator? Too many times, especially if you are the "head chef" of the kitchen! But now, it is with gratitude and joy that I open the doors to put something in or pull out something out of the fridge. Truthfully, I say "I love my fridge"often because this refrigerator is TOP NOTCH and a spectacular appliance.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
saminst89
5 (9,999)

2020-08-03

5 (9,999)
[This review was collected as part of a promotion.] It’s been some time since I had this Samsung Freeze. The freeze is very spacious. It is very quiet. I have noticed that I mostly open only one door while using it. I believe this helped to maintain the constant temperature and also makes freeze energy efficient. The door alarm that alerts when the door opened for long time is very nice. Stainless steel is nice but I sometimes feel it being very smudgy. Also, it is a little bit scratchy than I thought. I tried to put some magnets and saw some light scratch marks. The bottom door freezer is easy to open and close. The only thing I wish it had was a compartment to put for ice molds . I put ice molds over flat frozen items surface and every time I close the door, water spills a bit. I believe I will get better after some use and I will be able to enjoy perfectly shaped ice cubes for my beverages. Overall, I am happy with the purchase and recommend the product.
Bec5
1 (9,999)

2020-08-18

1 (9,999)
this looks like a great fridge, beautiful stainless steel. but when you wake up to curdled milk because the twin panel in the back has froze over, you lose an entire fridge full of food it is not worth it! it happens every few months you'll notice it gets a really loud noise because the fan is trying to cool but it is frozen. do yourself a favor and just don't buy this fridge.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-08-18

Samsung Care

Hey, Bec5. I appreciate you sharing your experience with us and bringing attention to your dilemma. It sounds like your ice maker might have accumulated frost on it and the fan is hitting that built-up frost. You can find more information regarding this concern here: https://www.samsung.com/us/support/troubleshooting/TSG01001012/. If you would like assistance with your unit, not cooling, you can contact us by using the method below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

GG THE SINGER
5 (9,999)

2024-05-06

5 (9,999)
We just love our new fridge. Never had a French door one and a bottom freezer. The room inside is incredible. Someone wrote a review that his height-challenged wife could not reach the back of the top shelf. Same problem here. As soon as mine arrived, I bought lazy Susan's for the top and shelf below that one. They have high sides, so nothing falls off when turned.
Originally posted on Samsung US
gingie
5 (9,999)

2022-01-03

Boca Raton fl

5 (9,999)
[This review was collected as part of a promotion.] it was bigger overall than my husband thought would fit, but I ordered it anyways and it fits in the space perfectly. Plus I love the French doors and the freezer is so much easy than my side by side and it fits any and everything I want to put in there and I still have space. I do kind of wish I didn't have to open both doors for the deli drawer but it not a deal breaker.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Khas
1 (9,999)

2020-10-04

1 (9,999)
Bought this fridge and after about 8months we’ve had continuous trouble with the ice machine. Doesn’t make ice, if it does it’s slow and doesn’t come out. Wish we would have went with our other choice because we bought the stove as well and the hot light will now not turn off it’s on at all times. For the money we spent I wish it was better quality. Buyers beware!!
Helpful?

Features

2 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-01-05

DA

Hello Khas, thank you for letting us know about the issue you are experiencing with your refrigerator. We would like to assist you with resolving your issue, so please reach out to us at 1-800-SAMSUNG(726-7864) or via live chat on our website (www.samsung.com/ca/support) so we can discuss this further. Thanks again, we look forward to hearing from you.

busymom
4 (9,999)

2020-08-27

Boston, MA

4 (9,999)
it looks great in my kitchen, and has a lot of space for a fairly small footprint. it's super quiet also which is great. a hose came loose in transit, but samsung fixed pretty quickly. one note about the ice maker/dispenser. it seems to leak water at times, and the ice more so doest stop right away. not sure if it's me or the machine, but time will tell!
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Jill
1 (9,999)

2023-08-18

Orange, CA

1 (9,999)
You'll be making ice by hand for 10 years! For an active family of 5, it's frustrating to pay good money for a product that doesn't work. We got sick from milk in our coffee that had spoiled because the internal temperature was wrong, we've thrown yogurts, milk, creams away. You can't use the water or ice while the refrigerator door is open., that occurs more often than I realized. The water isn't that cold either. The ice maker freezes up and stops making ice. As you remove drawers and shelves to defrosting the back of the refrigerator where the compressor freezes over, you'll notice the cheap plastic broken wheels on the drawers. Just schedule a couple hours of help with a hair dryer to defrost the unit every couple months. In the meantime, you'll be listening to a noisy compressor. Just search the numerous repair videos I love the signs in stores now that frustrated customers have put up warning buyers away from Samsung.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-08-21

Samsung Care

Hi Jill, We want you to know that we value your feedback, and our goal is for our customers to feel that they have the most amazing experiences while using our products. To help you with this, I have shared a link below where you can check the steps if the refrigerator has a cooling issue. You can choose the nearest issue in the article by clicking the radio button and please watch the video and click all the embedded words for more tips. https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Here's another link for the ice maker issue, you can choose the ice maker that is not making any ice and the Ice bucket is stuck or has a block of ice for the ice maker that freezes up. https://www.samsung.com/us/support/troubleshooting/TSG01001012/ For the compressor and broken parts, we highly suggest contacting us directly. Please feel free to get back to us via the following options below, as we look forward to helping you set up a visit with an authorized Samsung technician. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146180214, which will help our team pull up your information. ^Rainly

Anonymous
3 (9,999)

2020-11-14

Ohio

3 (9,999)
i have had this fridge for several years and have faithfully taken care of it. we had some raw chicken leak and it went under one of the glass shelves. it can"t be cleaned! this shelf's glass does not come out so i am stuck with this. this is a terrible design flaw for anyone who takes pride in keeping a clean and sanitary fridge. so disappointed.
Originally posted on Samsung US

Features

2 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

4 (9,999)
Response from Samsung:
2020-11-17

Samsung Care

I can see where you are coming from. To help resolve this concern, I was able to find a guide on how to take apart the glass shelves for your unit. Take a look at the link below for the details. ^Pat https://www.samsung.com/us/support/answer/ANS00063107/

Neednewfridge
1 (9,999)

2023-11-02

1 (9,999)
Absolute junk. The ice maker failed twice in 3 years and now the air distribution fan has become very loud. I tried defrosting and when I restarted I got an error. I finally got it working but it is really loud. I think Samsung used to be a good brand but quality has gone downhill. I won't buy another Samsung refrigerator that is for sure.
Originally posted on Samsung US
Response from Samsung:
2023-11-02

SEA Care

Hello there, We know the disappointment of having a noisy appliance. We're here to help. Below is the list of sounds you may hear from the fridge. Please watch the full video, play each sound, pick the sound that best matches your hearing, follow the steps, and click the hyperlinks for further assistance. Refrigerator noisy https://www.samsung.com/us/support/troubleshooting/TSG01001032/ For the error code you see, I have provided a link that matches the one you have from the list provided. Please click on the embedded word and watch the video included. Samsung refrigerator error codes https://www.samsung.com/us/support/troubleshooting/TSG01003409/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146478252) to help our team pull up your information. Have a great day. ^Camille

John
4 (9,999)

2023-05-28

Arizona

4 (9,999)
We love the refrigerator, wonderful size and look. But the ice maker sucks, quits often, right from the beginning. it quits every time I change from normal ice to rapid ice and back again. it also quits every time there is a brown out during and electrical storm. I have had to spend way to many hours trying to get the ice maker making ice.
Originally posted on Samsung US

Features

5 (9,999)

Performance

3 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Janet
1 (9,999)

2022-09-11

1 (9,999)
there is very little good i can say. the layout is not good, the icemaker is inefficient, small cubes and very little amount in the container. shelves around icemaker worthless, nothing fits. no water basin for the leaking water from the water dispenser and it is not handprint free!! nothing about this i like but and stuck with it!!!
Originally posted on Samsung US

Features

1 (9,999)

Performance

4 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-09-12

SEA Care

Hi Janet, Your honest review of your ice maker is very much appreciated. We also apologize that your experience with the shelves around the ice maker and other features was less than ideal. The ice maker can make 10 pounds of ice a day; it can only hold 2 pounds of ice simultaneously. Once the ice bucket is full, the ice maker will stop. The ice maker can make approximately two trays of ice every 3 hours. I highly recommend checking these links for helpful tips. The ice maker is making some ice, but not enough: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough What to check when there is no ice or not enough ice from the ice maker or dispenser | Samsung US: https://www.youtube.com/watch?v=heJu7r3JqNc I have also included a link to your refrigerator's user manual for additional troubleshooting tips. See page 55: https://downloadcenter.samsung.com/content/UM/202101/20210114185852082/FDR_RF6000T_DA68-04012A-02_EN-MES-CFR.pdf Should you need assistance in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe. -John

princesskat98
5 (9,999)

2020-06-22

Virginia Beach

5 (9,999)
[This review was collected as part of a promotion.] This has been the most amazing fridge we could have ever purchased. We are a family of 5, and there is so much space inside for all of our snacks, drinks and more. The roomy area of the fridge allows for me to put drawers in so I can organize the space and make for easy grab and go for the kids. The full size pull out drawer is a great level for the kids to get in and grab and snack. It will also come in handy for birthday time to put a cake. The freezer is spacious as well. Lots of room for freeze pops and easy to organize our frozen meals and pizzas. There is space for everyone to have something! I love the french door design. It's nice to be able to open and find what I'm looking for without having to search. I also love that the water filter is in an easily accessible area, when it's time to change that. The sleek design and the fingerprint resistant finish make this a great addition to our family kitchen. It's easy to wipe down and keep clean.
TfxHeriberto
4 (9,999)

2022-01-03

Goodyear, AZ

4 (9,999)
[This review was collected as part of a promotion.] It's a great fridge. Definitely worth the price. The only issue I've had is with room and had to remove one side of the panels. Other than that no issues. My household tends to buy lots of large juices containers. - I didn't receive anything to install the waterline for the ice maker/water dispenser. The freezer works excellent.
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Mo59
4 (9,999)

2022-01-03

Baltimore MD

4 (9,999)
[This review was collected as part of a promotion.] I've had this refrigerator for about 8 months now and it is really roomy. It is a good affordable French door appliance with an external icemaker and I've had no real problems with it. The only complaint has been that at times I have to make sure the door has closed as it sometimes doesn't shut all the way as easily as my old unit.
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Bibash
5 (9,999)

2022-01-03

Mckinney

5 (9,999)
[This review was collected as part of a promotion.] I have been using it for 6 months now. I haven’t seen issue as of now . Works as expected. After 6 months it will ask to change the filter even if the water and ice is not used regularly. Also while buying take installation also. Even if we buy parts from outside for connection it will cost around the same price of installation.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Tejpal
5 (9,999)

2020-07-27

5 (9,999)
[This review was collected as part of a promotion.] i absolutely love our new buy Samsung 3 door Fridge. What i love most about it is the fact that it is too spacious.... It's really SPACIOUS. Led lightening is very cool feature. The shelves are easily adjustable. freezer is also very spacious too. The finger tip marks resistance feature make it extremely easy to clean... Love it
Troy H
5 (9,999)

2024-05-24

Mount Washington, KY

5 (9,999)
[This review was collected as part of a promotion.] This is my first french door refrigerator and so far I am pleased with this purchcase. The compartments are roomy and the controls are very easy to adjust when setting up. The LED lighting is perfect. I am still trying to figure out how to adjust the shelves but once I get it the way I want it, I am sure I will be VERY pleased.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
kb2zrz
5 (9,999)

2020-08-03

Tampa, FL

5 (9,999)
[This review was collected as part of a promotion.] I've purchased this fridge now three separate times for three separate applications and would gladly purchase it again. It's quiet, reliable, easy and flexible to configure - and the best thing is the second ice supply in the lower compartment. THE Best - ticks the boxes for style, efficiency, size, flexibility and price!
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Tejama22
4 (9,999)

2020-07-24

Beaverton

4 (9,999)
[This review was collected as part of a promotion.] Upon arriving, I immediately liked the appearance of this fridge. It's sleak and invites a certain awe to it, especially in a space that had the same fridge for the last 20+ years. My only dislike about it is that the control panel is inside the fridge. Having to go there is inconvenient, though I can appreciate the way the front of the fridge is without a control panel on the outside. The fingerprint resistent exterior is nice, and it does a solid job so we don't have to wipe down the fridge every single day. The LED lighting is very nice, making the inside of the fridge/freezer to be bright and well-lit. The adjustable shelves are not very impressive. The adjustments are way too much, and I find that I wish I could adjust between the heights. I do recommend this fridge to other users. The fridge works just fine, but it probably isn't worth the MSPR in my opinion. The shelf heights and the control panel being inside really detract from the value in my opinion.
eballer21
4 (9,999)

2022-01-03

charleston sc

4 (9,999)
[This review was collected as part of a promotion.] good size the only thing is I wish freezer was bigger fridge was just little taller maybe I should have upgraded and went with bigger version but great fridge haven't had any issues other than I don't like the way the water connection was done on the rear hard to add secondary filter with the fitting that comes prearranged
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Unhappy
1 (9,999)

2020-06-20

1 (9,999)
do not buy any samsung refrigerator. there is a class-action lawsuit against them and thousands of others who are unhappy. in my case, the icemaker freezes up and won't produce ice. i've had three service calls, one of which replaced the main part of the icemaker. check out the facebook page called "samsung recall."
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Shawna
3 (9,999)

2022-08-30

Fort Collins, Co

3 (9,999)
we have had it in 2x to fix the ice maker. the ice maker freezes up and did not make ice. we are unable to pull out the ice tub now to tell if it is frozen up again. love the space and capacity. the 3rd drawer is handy fit snacks for the grandbabies to reach easily. finger print resistant is not very accurate.
Originally posted on Samsung US

Features

2 (9,999)

Performance

2 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2022-08-30

Samsung Care

Hi Shawna. Thank you for your review. We apologize for the performance of the ice maker on your Samsung Refrigerator, which was less than ideal. We are here to help. For the ice maker to operate properly, a water pressure of 30 to 120 psi (206 to 827 kPa) psi is required. If the refrigerator is installed in an area with low water pressure (below 30 psi / 206 kPa), you can install a booster pump to compensate for the low pressure. Let also the ice maker make ice for 1 to 2 days. Over that period of time, throw out the first 1 or 2 buckets of ice the ice maker makes to ensure all impurities have been removed from the water line. I shared the link about "Ice Maker is not working," and scroll to "Samsung Ice Maker is not Making any Ice" and "Ice Bucket is Stuck or has a Block of Ice": https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice. You may also refer to this video about "Ice Maker is not Working Properly": https://www.youtube.com/watch?v=rArwTN_yhCc. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1144859761), which will help our team pull up your information. Have a great day. Melardo

Toko
5 (9,999)

2022-01-03

Fresno, Ca

5 (9,999)
[This review was collected as part of a promotion.] I bought this refrigerator a few months ago and have been very happy with it. It has some of the best features, I can really appreciate. Such as the door alarm, and keeping the water from running when the door is open, to the amount of space capacity it offers. With children these features are a wonder to have!
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Johan
4 (9,999)

2022-01-04

Boston, MA

4 (9,999)
[This review was collected as part of a promotion.] This refrigerator is very spacious on the inside. I like the rapid ice option and the door alarm when left open. I love the black stainless steel color as it gives it a more upscale look to it. The only problem is the noice that the ice maker makes but i guess this is something specefic to Samsung Refrigirators
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
PatriotParty
5 (9,999)

2022-01-04

Waco, TX

5 (9,999)
[This review was collected as part of a promotion.] We bought this fridge when we remodeled our kitchen. We couldn't be happier! It is VERY beautiful and is finger print resistant which is a must with young children. There's plenty of room inside and the ice machine works real well. We couldn't be more happy with the fridge....it works great. I highly recommend!
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Pbrin
1 (9,999)

2020-07-05

1 (9,999)
We made the mistake of buying a Samsung fridge. We have to defrost our ice maker about every 2 weeks because it freezes up. It's a known manufacturers design flaw and yet despite buying warranty we still have to deal with the ice maker freezing up on a regular basis. Samsung and the warranty is a waste of money
Helpful?

Features

1 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-11-17

DA

Hello Pbrin, thank you for letting us know about the issue you are experiencing with your fridge. We would like to assist you with resolving your issue, so please reach out to us at 1-800-SAMSUNG(726-7864) or via live chat on our website (www.samsung.com/ca/support) so we can discuss this further. Thanks again, we look forward to hearing from you.

Christine P
5 (9,999)

2021-06-13

Tx

5 (9,999)
i was really nervous about buying a samsung appliance but after having recent sub par experiences with appliances from a well known big name brand i decided to take the risk and i’m so glad i did. this fridge/freezer has tons of room and is basically silent. it cools quickly and i love the digital features.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
mosheyadelman
4 (9,999)

2020-07-24

Valley Village

4 (9,999)
[This review was collected as part of a promotion.] First, I am so impressed with the refrigerator’s Sabbath Mode. For years, I have had to unscrew the light bulb in the refrigerator in order to open it during Sabbath. No more. Second, the design, with its wide doors (which can be opened at the same time), makes it very easy to put things in and take out. It also helps finding items quickly, as everything is right there in front of you. Third, the shelves and drawer design are excellent. Organizing into separate departments help knowing where everything is and when I need to restock. I noticed that I don’t throw away as much food because I know what I have and use it accordingly. Fourth, the freezer is perfect size. I especially like the sliding drawer which separates the freezer into two compartments. The fact that it slides makes finding, and reaching for, items at the bottom much easier. The only downside to this fridge, which is giving this a 4 star instead of 5, is the fact that the ice is very slow at dispensing.
kimwhit
1 (9,999)

2026-01-02

Southeast Alabama

1 (9,999)
This one started great, and then for a year, the upper ice maker is frozen. I have tried defrosting it, chiseling out the ice bank, and searching non-stop. I am surprised the same effort was not put into the ice maker working like was put into using a "genuine" water filter which is highly overpriced.
Originally posted on Samsung US

Features

2 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-01-05

SEA Care

Hi there, We know the importance of a working ice maker in your home. Let's take care of this. Please refer to the link below to address your fridge's concerns. Please click the links and the hyperlinks for tips. Frost on the ice bucket: https://www.samsung.com/us/support/troubleshoot/TSG10007222/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151754532 so our team can pull up your information when you message us. Have a great day. -John

ryan
1 (9,999)

2022-09-27

1 (9,999)
i checked online through our samsung account and my refrigerator was no longer covered under warranty. i thought that samsung was helping customers with broken ice makers due to a known defect. i'm hoping samsung will contact me to extend our warranty support. our model is less than 2 years old.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-09-27

Customer Care

Hello ryan, I realize your experience has been less than ideal and I understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. To further assist you, please contact us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800- SAMSUNG) You may provide this reference number (1144965952) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. ^^Ross

BigJohnnyM
4 (9,999)

2023-01-31

Lake Forest, California

4 (9,999)
[This review was collected as part of a promotion.] Bought my new fridge a couple of weeks ago, love it except for one thing, when I went to separate the connected trays, putting one a little lower than the other I couldn't get one of the trays back protrusion (knob) into the back slot causing it to fall, are you not suppose to separate the tray?
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Tree
5 (9,999)

2022-01-03

Murfreesboro TN

5 (9,999)
[This review was collected as part of a promotion.] We replaced an old fridge with the freezer on top because we wanted the convenience of the freezer drawer on the bottom. Boy are we pleased with this model. The shelves are also super sturdy and so easy to rearrange and customize your storage space. Love the water and ice dispenser on the door!
I recommended this product.

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

User manual & downloads

User Manual

ver 02 | 26.52 MB

Jan 14. 2021

ENGLISH, FRENCH, SPANISH
Download

Quick Guide (USA)

ver 1.0 | 1.32 MB

Apr 09. 2020

ENGLISH

Download
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