You can return an eligible mobile device within 15 days from the date of receipt, provided it is free of damage. For all other Samsung products, you have 15 days to return the item, but only if the packaging remains unopened. For detailed information on our open-box policy, please refer to Section 9(b) of our Terms and Conditions.

Restocking Fees & Nonrefundable Charges

1. 10% Restocking Fee:
o A restocking fee of 10% of the product purchase price (plus applicable tax) applies to cancelled orders that have already left our warehouse and any products that are eligible for return and returned.
o Exceptions: For exceptions to the restocking fee, please refer to Section 9(a) (Cancellation) or Section 9(b) (Product Returns) of our Terms and Conditions.
2. Delivery Fees:
o Original delivery fees (if charged) are nonrefundable.

You have 15 days to return most items, starting from the day you receive your order. For your return to be accepted:

•The product is unopened, undamaged, and includes all original packaging, manuals, and accessories.
• Certain products (e.g., digital appliances, TVs, monitors, non-connected devices) are ineligible for return if opened (Open Box Policy).
• 10% Restocking Fee (plus tax) applies to cancelled orders that have already left our warehouse. (Note: This fee is waived for purchases containing carrier-activated cellular devices).
• Delivery fees are nonrefundable.

1. Chat with a Samsung Canada Return representative and tell them what you need help with.
2. If eligible, the representative will provide you with a Return Merchandise Authorization (RMA) number via Samsung Canada Return .
3. Clearly mark the RMA number on the return shipping label and use the return label that Samsung provides to you.
4. Ship the product back using the provided return method.

The product must be in ‘as new’ condition, including all original packaging, accessories, and promotional items unopened.

Please note that most opened items cannot be returned. For specific details about which products may be eligible for return, see our complete return policy here.

Non-Returnable Items (Opened)
• Major appliances (refrigerators, washers, ovens)
• Home entertainment systems (TVs, sound systems)
• Computer monitors and accessories
• Non-connected electronics (Wi-Fi tablets, laptops, Galaxy Ring)
• Accessories (chargers, earbuds, memory cards)While these cover most cases, we recommend checking our full Terms and Conditions for all details. If you’re unsure about a specific product, contact Samsung Canada Online Shopping for assistance.

Returnable opened items:
Carrier-connected devices (phones, LTE tablets/smartwatches)
Defective/DOA products (see full Terms and Conditions for details)

Key details:
Connected devices must support carrier activation to qualify for opened returns. For defective products, please review our full Terms and Conditions.

Refunds are issued within 5 business days after the returned product is received and inspected.

Yes, if you return your original purchase, you must also return any promotional items received with it. This includes all gift-with-purchase (GWP) items, bonus products, free items, product-with-purchase (PWP) offers, and promotional bundled products.

Samsung will not issue a refund. The product may be shipped back to you at your cost or disposed of after 30 days.

No, you must use the Samsung-provided RMA for returns.

Return the product to the same Samsung Experience Store (“SES”) where it was picked up, with the original receipt.

Contact Samsung Canada Online Shopping for assistance.

Yes, if the order has not yet been dispatched.

For guest users:

1. Go to Order Look Up.
2. Enter your order number and email.
3. Click Cancel next to the order.

For account users:

1. Sign in to your account.
2. Go to Orders and select the order.
3. Click Cancel.

While cancellation isn't possible once your order has been dispatched, you have two convenient options:
1. You can refuse delivery when the package arrives
2. You may return the item within 15 days of delivery (unopened) for a full refund
For detailed return instructions, please visit our Terms and Conditions or contact Samsung Canada Online Shopping. Remember to keep all original packaging and accessories for a smooth return process.

• At delivery: Refuse the shipment and note damage on the delivery receipt.
• After delivery: Contact Samsung within 48 hours via Samsung Canada Online Shopping for assistance.
For full details on eligibility and terms, refer to Section 9(b) of our Terms and Conditions.

If your product arrives with a damaged external carton but the original packaging inside remains intact and undamaged, your item is still considered factory fresh. However, if the product packaging itself is damaged, it may be classified as a damaged. For more details on our packaging and return policies, visit our Return Policy Page or contact our Samsung Canada Online Shopping.

• Report missing/incorrect items within 48 hours of delivery/pickup.
• Keep the original carton and packaging for investigation.

After the first 48 hours following delivery, any defective products will be handled under the manufacturer's standard warranty terms. Please contact Samsung Customer Support to initiate a warranty claim, and have your proof of purchase ready. Warranty coverage and processes may vary by product and region.

Only if the order is canceled before shipping begins. Otherwise, fees are non-refundable (except for carrier-activated devices).