Perform a factory reset on your Galaxy phone
Are you sending your phone in for repair or giving it to a friend or family member? If you need to wipe your phone's data for any reason, you can perform a factory reset. This feature will erase your personal information and data to help make your phone a clean slate.
Information provided applies to devices sold in Canada. Available screens and settings may vary for smartphones sold in other countries.
Important: You must back up your personal data prior to the factory reset because otherwise your personal information may be lost. If you have encrypted the microSD card, you must decrypt it before resetting the phone. Otherwise, your phone will not be able to read the data on the card. From Settings, search for and select Decrypt SD card, and then follow the on-screen prompts.
From Settings, search for and select Factory data reset. Next, tap Factory data reset again, and then review the information. When you are ready, swipe to and tap Reset.
If you have a security lock set on the phone, you will be asked to enter the credentials. Finally, to delete all information and downloaded apps, tap Delete all.
Note: Your phone will reset; when it turns back on, it will start from the initial setup screen.
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