How to perform a factory data reset on your Galaxy phone

Last Update date : Oct 11. 2023
A Galaxy phone is displaying the factory data reset screen

Are you sending your phone in for repair or giving it to a friend or family member? If you need to wipe your phone's data for any reason, you can perform a factory reset. This feature will erase your personal information and data to help make your phone a clean slate.

Note: Information provided applies to devices sold in Canada. Available screens and settings may vary for phones sold in other countries.

Important: You must back up your personal data prior to the factory reset because otherwise your personal information may be lost. If you have encrypted the microSD card, you must decrypt it before resetting the phone. Otherwise, your phone will not be able to read the data on the card. From Settings, search for and select Decrypt SD card, and then follow the on-screen prompts.

1 From Settings, search for and select Factory data reset.
2 Tap Factory data reset again.
3 Review the information and then tap Reset.
A Galaxy phone is displaying the factory data reset screen
4 If you have a security lock set on the phone, you will be asked to enter the credentials.
5 Tap Delete all to erase all information and downloaded apps.
A Galaxy phone is displaying the factory data reset screen

Note: Your phone will reset; when it turns back on, it will start from the initial setup screen.

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