How to set up and manage your Samsung account

Your Samsung account can be set up from your phone, tablet, computer, and even your TV. Since Galaxy phones and tablets have Samsung account software built right in, you can quickly create your account when you first receive your device. If you didn't sign in while setting up your device, you can always sign in later. You can also update your account information at any time.

After you sign up for a Samsung account, you will receive a verification email to help confirm your identity. Verifying your identity is important for security reasons and also because we will send you an email whenever you need to reset your password.

Samsung accounts now require a mandatory two-step verification process. This means there's an extra step when logging into your account.

If needed, you can change your two-step verification settings, such as the phone number the code will be sent to. The settings menu also allows you to pick an authenticator app and view backup codes as an alternative way to sign in.

1. First, you'll need to navigate to the two-step verification Security settings page. You can access it from a phone, tablet, or a web browser on your computer.
   
   • Phone or tablet: Navigate to and open Settings, and then tap your name at the top. Tap Security and privacy, and then tap Two-step verification. Enter your Samsung account's password, and then tap OK.
   
   
   
   • From a web browser: Navigate to the Samsung Canada website. Select the profile icon in the upper right corner, select LOG IN/Sign-up, and then sign in to your account. Hover over your profile picture, and then select your name. Select Security, and then select Security. Enter your Samsung account's password, select Confirm, and then select Two-step verification.
   
   
2. Once you've reached the Security settings page, the steps are more or less the same, whether you're on a handheld device or a computer.
   
   
3. To change which phone number will receive verification codes, select Text message. Select Edit personal information. Select Add phone number, enter your desired phone number, and then select Send code.
   
   
4. A code will be sent to the phone number you just added; enter the code to verify your identity. Now whenever you need to perform two-step verification, a code will be sent to that phone number and any other digital devices registered under the same Samsung account.
   
   
5. If you have more than one number added to your account, you can delete any you are not using.
   
   • Phone or tablet: From the Security settings page, select Text messages. Tap the More options icon (the three vertical dots), and then tap Delete. Select the number you want to remove, and then tap Delete.
   
   
   
   • Web browser: From the Security settings page, select Text messages. Select Delete next to the number you want to remove.
   Note: Delete or the More options icon will not appear unless you have multiple numbers added.
   
   
6. To change which registered devices will receive a verification code, select Galaxy device notifications or Send code to your devices from the Security settings page. Select the switch(es) next to your desired device(s) to turn verification notifications on or off.
   
   
7. You can use an Authenticator app instead of regular two-step verification if you prefer. Select Authenticator app from the Security settings page, and follow the on-screen instructions to link the app.
   
   
8. As an extra precaution, you can also use backup codes to sign in to your account. Select Backup codes from the Security settings page to view your current codes. You can download the codes or request new ones if needed. Select Done when you're finished.
   
   
   
   
9. Trusted devices are devices that do not need two-step verification to sign in to your account. If you have security concerns, such as your account being compromised, you can tap Remove all or Remove all devices to delete every device that is registered as trusted.
   Note: Devices will be added as trusted devices again once you go through the verification process.

If you forgot the ID to your Samsung account, you can find it on your phone, tablet, or computer.

Did you forget the password to your Samsung account or have a hard time remembering it? There are options for resetting or changing your password, so you don't have to keep guessing.

You can log out of your Samsung account on a computer by using the website, but logging out on a phone or tablet is a little different. To "log out" on a phone or tablet, you actually have to remove the account. Doing so may disable some features, but you can always add the account back later if you like.

Note: If you want to permanently delete your Samsung account, please refer to the next section.

Deleting your Samsung account will also delete your Samsung purchase history, content subscriptions, content uploads, and personal profile information. This information cannot be recovered, so be certain you want to delete your account before you continue.