Samsung account setup and management guide

Last Update date : May 16. 2026
Samsung account sign in screen on a Galaxy phone beside the Samsung account menu on a Samsung TV.

A Samsung account gives you access to Samsung services and features across your devices. You can use it to download apps from the Galaxy Store, connect and control smart devices with SmartThings, back up and restore your data, sync your information between devices, and more. Your Samsung account also helps keep your information secure and makes it easier to recover your account if you forget your password or switch to a new device. This guide will show you how to create, sign in to, manage, secure, and remove your Samsung account on your Galaxy phone or tablet, Samsung TV or in a web browser.

Note: The information provided applies to Samsung devices sold in Canada. Screens and settings may vary for devices sold in other countries.

Creation

Creating a Samsung account on your Samsung Galaxy is the easiest way to get started with Samsung apps and services. During the setup process, you can use your phone number to help secure your account with two-step verification, which is now required for many Samsung account features. This also makes it easier to verify your identity, recover your account and sign in to your Samsung devices in the future.

Settings home page Settings home page

Step 1. Open Settings and then tap Samsung account at the top of the screen.

Samsung Account sign in screen Samsung Account sign in screen

Step 2. Tap Forgot password or don’t have an account?

Terms and conditions screen Terms and conditions screen

Step 3. Tap Create account. Review and agree to the terms and conditions, and then tap Agree.

Create account screen Create account screen

Step 4. Enter the required information and then tap Create account.

2-step verification screen 2-step verification screen

Step 5. Since two-step verification is required for Samsung accounts, enter your phone number and then tap Send to receive a verification code.

Link to email inbox Link to email inbox

Step 6. Enter the verification code and then tap Verify. Next, verify your email address by tapping Go to inbox and following the instructions in the email.

Note: The steps and available options may vary depending on your Samsung Galaxy, software version and country. Follow the on-screen instructions on your device to complete the account creation process.

Using the Samsung account website is another easy way to create a Samsung account. This option can be more convenient if you prefer using a larger screen, such as a tablet or computer, especially since the setup process requires entering personal information and verifying your account. Once your account is created, you can use it to sign in to your Samsung devices and Samsung services.

Samsung account home page Samsung account home page

Step 1. Navigate to the Samsung account website and then select Create account at the top of the screen.

Terms and conditions page Terms and conditions page

Step 2. Review and agree to the terms and conditions, and then select Agree.

Create your account page Create your account page

Step 3. Enter the required information and then select Next.

Verify your account page Verify your account page

Step 4. Verify your email address by selecting Go to inbox and following the instructions in the email. Next, enter the verification code and then select Next.

Connection

Signing in to your Samsung account is one of the best ways to get the most from your Samsung Galaxy. It gives you access to Samsung apps, services, and features, lets you sync and back up your data, and helps you keep your devices connected and up to date.

Settings screen on a Samsung Galaxy phone showing the Accounts and backup option. Settings screen on a Samsung Galaxy phone showing the Accounts and backup option.

Step 1. Open the Settings menu. Then, scroll through the menu and tap Accounts and backup.

Accounts and backup menu on a Samsung Galaxy phone showing the Manage accounts option. Accounts and backup menu on a Samsung Galaxy phone showing the Manage accounts option.

Step 2. Tap Manage accounts.

Manage accounts screen on a Samsung Galaxy phone showing the Add account option. Manage accounts screen on a Samsung Galaxy phone showing the Add account option.

Step 3. Tap Add account.

Add account screen on a Samsung Galaxy phone showing the Samsung account option. Add account screen on a Samsung Galaxy phone showing the Samsung account option.

Step 4. Tap Samsung account.

Samsung account sign-in screen on a Galaxy phone showing options including Email or phone number. Samsung account sign-in screen on a Galaxy phone showing options including Email or phone number.

Step 5. Sign in to your Samsung account using the option of your choice. In this example, Email or phone number was selected.

Samsung account sign-in screen on a Galaxy phone showing an email field and the Next button. Samsung account sign-in screen on a Galaxy phone showing an email field and the Next button.

Step 6. Enter your Samsung account email or phone number, and then tap Next.

Samsung account sign-in screen on a Galaxy phone showing the password field and the Sign in button. Samsung account sign-in screen on a Galaxy phone showing the password field and the Sign in button.

Step 7. Enter your password, and then tap Sign in.

Samsung account setup screen on a Galaxy phone showing optional settings and the Agree button. Samsung account setup screen on a Galaxy phone showing optional settings and the Agree button.

Step 8. Check the required boxes to confirm you reviewed the associated information, and then tap Agree.

Samsung Pass setup screen on a Galaxy phone showing the Create passkey and Set up passkey later options. Samsung Pass setup screen on a Galaxy phone showing the Create passkey and Set up passkey later options.

Step 9. If you want to set up Samsung Pass for faster sign-ins, tap Create passkey, and then follow the on-screen instructions. Otherwise, tap Set up passkey later.

Note: The steps shown in this guide illustrate only one possible way to sign in to your Samsung account. Other login methods are also available. Screens and options can vary depending on your device and software version, and they may change over time. No matter what you see, simply follow the on-screen instructions as your Samsung Galaxy device will always guide you through the process.

Signing in to your Samsung account from a web browser is another convenient option. Using a larger screen, such as a computer or tablet, can make it easier and more comfortable to enter your account information and manage sign-in requests. However, you can use any device with an internet connection, including a phone.

1 Navigate to the Samsung Canada website.
2 Select the profile icon (at the top right corner of the screen) and then select LOG IN/Sign-up.
Samsung Canada website showing the profile menu with the LOG IN/Sign-Up option.
3 Enter the email address linked to your Samsung account and then select Next.
Samsung account sign-in page in a web browser showing the email address field and the Next button.
4 Enter your password and then select Sign in.
Samsung account sign-in page in a web browser showing the password field and the Sign in button.
5 If prompted, review and agree to the terms and conditions, and then select Agree.
6 If two-step verification is enabled for your Samsung account, enter the verification code sent to one of your connected mobile devices.
Two-step verification screen in a web browser showing a verification code field and connected Samsung Galaxy devices.

Note: For more information about two-step verification and verification methods, refer to the “Verify access to your Samsung account with two-step verification” section of this guide.

Before you can sign in to a Samsung account on your Samsung TV, you must first create the account on another device, such as a phone, tablet or computer. Once your Samsung account is created, signing in on your TV is quick and straightforward.

1 From the Home screen, press Left on the remote control to expand the TV menu on the left.
Samsung Smart TV home screen showing app icons and a featured Prime Video banner.
2 Using your remote control, navigate to and select Settings and then select All Settings.
Samsung TV Quick Settings menu with All Settings selected.
3 Navigate to and select General & Privacy and then select System Manager.
General & Privacy menu on a Samsung TV with System Manager highlighted.
4 Navigate to and select Samsung Account.
System Manager menu on a Samsung TV with Samsung Account highlighted.
5 There are different ways to sign in to your account. The easiest method is to scan the displayed QR code on a phone already connected to your Samsung Account, but you can also select Remote Control to enter your information manually.
Samsung Account sign-in screen on a Samsung TV with QR code, Remote Control and Website options.
6 If you selected Remote Control, enter your email address and password, and then select Sign In.
Samsung Account sign-in screen on a Samsung TV showing fields for user ID and password with Sign In, Cancel and Forgot Password buttons.

Note: If you chose to scan the QR code on your TV screen, just follow the prompts on your phone to complete the sign-in. The process is quick and easy.

Management

Managing your Samsung account on your Samsung Galaxy lets you update your personal information, change your security settings, manage connected devices, and access Samsung account features and services. Most account settings can be managed directly from the Settings menu on your device.

1 After signing in to your Samsung account, your name will appear at the top of the Settings menu. Tap your name to open your Samsung account settings.
Settings menu on a Galaxy phone showing the Samsung account name at the top of the screen.
2 From this screen, you can manage the devices, apps and services connected to your Samsung account.
3 Tap Profile info at the top of the screen.
Samsung account screen on a Galaxy phone with the Profile info option displayed.
4 To update your personal information, select the category you want to change, such as your email address, name or phone number. For some changes, you may need to enter your Samsung account password first.

Note:

  • Two-step verification: To manage two-step verification settings, refer to the relevant sections later in this guide.
  • Change your email address: To change the email address linked to your Samsung account, see our full guide.
  • Update your phone number: To update the phone number linked to your Samsung account, see our full guide.
  • Change your country: To change the country linked to your Samsung account, see our full guide. Keep in mind that changing your country may remove your Samsung purchase history and affect data linked to Samsung services such as Find My Mobile, Samsung Cloud, Samsung Wallet, Samsung Health and more.

You can also manage your Samsung account from a web browser using a computer, tablet or another device with an internet connection. Using a larger screen can make it easier to review your account details, update your settings and manage your account online.

1 After signing in to your Samsung account, select the profile icon in the top right corner of the screen, and then select your username from the drop-down menu.
Samsung account drop-down menu opened from the profile icon on the Samsung website showing the username and account management options.
2 To update the email address linked to your Samsung account, select Manage Samsung account, and then follow the on-screen instructions.
Samsung account profile page in a web browser showing personal information and the Manage Samsung account button.
3 On your profile page, select Edit personal information at the bottom of the screen.
4 Select the personal information you want to update, and then enter the new details. When you are finished, select Save.

Note:

  • Two-step verification: To manage two-step verification settings, refer to the relevant sections later in this guide.
  • Change your email address: To change the email address linked to your Samsung account, see our full guide.
  • Update your phone number: To update the phone number linked to your Samsung account, see our full guide.
  • Change your country: To change the country linked to your Samsung account, see our full guide. Keep in mind that changing your country may remove your Samsung purchase history and affect data linked to Samsung services such as Find My Mobile, Samsung Cloud, Samsung Wallet, Samsung Health and more.

You can access several account management options directly from your TV, including updating your profile, syncing settings, and removing or signing out of your account.

1 From the Home screen, press Left on the remote control to expand the TV menu on the left.
Samsung Smart TV home screen showing app icons and a featured Prime Video banner.
2 Using your remote control, navigate to and select Settings and then select All Settings.
Samsung TV Quick Settings menu with All Settings selected.
3 Navigate to and select General & Privacy and then select System Manager.
General & Privacy menu on a Samsung TV with System Manager highlighted.
4 Navigate to and select Samsung Account.
System Manager menu on a Samsung TV with Samsung Account highlighted.
5 While your account is highlighted, press Down on the remote control and select My Account.
Samsung Account screen on a Samsung TV with My Account selected for a signed-in user.
6 Select one of the available options to manage your account:
My Account screen on a Samsung TV showing account management options.
  • Edit Profile: Update your Samsung account information, such as your name or profile image.
  • PIN Setting: Set or change the PIN used for security or content restrictions on your TV.
  • Payment Info: View or manage your saved payment methods linked to your Samsung account.
  • Back Up: Save your current TV settings to Samsung Cloud. You can restore these settings later if you reset or replace your TV.
  • Product Registration: Register your current TV or view its registration details. This makes it easier to access support and service.
  • Security and Privacy: Review Samsung’s Privacy Policy and manage your customized service preferences.
  • Sync Internet: Share bookmarks and Favorites from other devices. You must be signed into your Samsung account and have Sync Internet enabled.
  • About Samsung account: View your account’s terms, user agreement, and privacy policy.
  • Remove Account: Delete your Samsung account from the TV. This does not delete the account itself as it remains active on other devices.
  • Sign Out: Sign out of your Samsung account to prevent others from accessing it, especially if the TV is shared with multiple users.

Security and advanced settings

After creating your Samsung account, you will receive a verification email to confirm your identity. Email verification helps protect your account and is also important if you ever need to reset your password or recover access to your account.

1 Navigate to and open the inbox for the email address linked to your Samsung account.
2 If you cannot find the email in your inbox, check your Spam or Junk folder.
3 Open the email from Samsung account and copy the verification code provided.
Samsung account verification email showing a verification code request to confirm an email address.
4 Return to the Samsung account page requesting the verification code, and then paste or enter the code in the appropriate field.
5 If you cannot receive the verification code or are experiencing issues with your Samsung account, please contact Samsung Support for additional assistance.

Note: You can create multiple Samsung accounts if you have multiple email addresses. However, each Samsung account is managed separately, even if they belong to the same person.

Samsung accounts require two-step verification to help protect your account and personal information. This means that when you sign in to your Samsung account, you may need to complete an additional verification step, such as approving the sign-in request from another Samsung Galaxy device already connected to your account and then entering the verification code sent to that trusted device.

1 Navigate to your Samsung account sign-in page and then enter your account credentials.
2 During the sign-in process, you may be asked to complete two-step verification. A notification will be sent to a Samsung Galaxy device already connected to the same Samsung account.
3 Confirm the sign-in request by tapping Yes on the notification displayed on your Samsung Galaxy device.
Two-step verification notification on a Samsung Galaxy device asking to confirm a Samsung account sign-in request.
4 A verification code will then appear on the trusted Samsung Galaxy device.
Samsung Galaxy device showing a verification code used for Samsung account two-step verification.
5 Enter the verification code in the designated field on the sign-in screen, and then select Verify, if required.
6 If the verification process fails, you can request another verification code. Additional verification methods may also be available, including text message or email verification, especially if you do not have a Samsung Galaxy device already connected to your Samsung account.

Note: If you experience issues signing in to your Samsung account because of two-step verification, please contact us.

Managing your two-step verification settings on your Samsung Galaxy allows you to update your verification methods, manage trusted devices, use an authenticator app and access backup codes for additional account security.

1 Open the Settings menu, and then tap your name at the top of the screen.
Settings menu on a Samsung Galaxy phone showing the Samsung account profile at the top of the screen.
2 Tap Security and privacy and then tap Two-step verification.
Samsung account Security settings screen on a Samsung Galaxy phone showing the Two-step verification option.
3 Enter your Samsung account password and then tap OK, if required.
4 From this screen, you can manage different two-step verification settings and security options linked to your Samsung account:
  • Text messages: Add, verify or remove phone numbers used for verification codes.
  • Galaxy device notification: Choose which Samsung Galaxy devices can receive sign-in verification requests.
  • Authenticator app: Link an authenticator app as an additional verification method.
  • Backup codes: View, download or generate backup codes you can use if you cannot complete two-step verification normally.
  • Trusted devices: Remove devices previously marked as trusted if you have security concerns about your account.
5 Follow the on-screen instructions to update your preferred verification settings.

Note:

  • Phone number: At least one phone number must be registered to receive verification codes by text message.
  • Backup codes: Backup codes must be generated and saved in advance before they can be used.
  • Available options: Some options may vary depending on your Samsung Galaxy device, software version and current security settings.

You can also manage your Samsung account two-step verification settings from a web browser on a computer or tablet. Using a larger screen can make it easier to review and update your security preferences.

1 Navigate to the Samsung Canada website and then sign in to your Samsung account.
2 Select the profile icon in the top right corner of the screen and then select your username from the drop-down menu.
3 Select the Security tab at the top of the screen.
4 Enter your Samsung account password and then select OK.
5 Select Two-step verification from the panel on the right.
Samsung account Security page in a web browser showing the Two-step verification option.
6 From this screen, you can manage different two-step verification settings and security options linked to your Samsung account:
Samsung account Two-step verification settings page in a web browser showing security options and verification methods.
  • Text messages: Add, verify or remove phone numbers used for verification codes.
  • Authenticator app: Link an authenticator app as an additional verification method.
  • Send code to your devices: Choose which Samsung Galaxy devices can receive sign-in verification requests.
  • Backup codes: View, download or generate backup codes you can use if you cannot complete two-step verification normally.
  • Trusted devices: Remove devices previously marked as trusted if you have security concerns about your account.
7 Follow the on-screen instructions to update your preferred two-step verification settings.

Note:

  • Phone number: At least one phone number must be registered to receive verification codes by text message.
  • Backup codes: Backup codes must be generated and saved in advance before they can be used.
  • Available options: Some options may vary depending on the Samsung website used, your Samsung account configuration and your security preferences.

Recovery

If you forgot your Samsung account ID, you can retrieve it using a web browser on your phone, tablet or computer. Samsung provides a dedicated account recovery page that can help you find the email address linked to your Samsung account.

1 Navigate to the Samsung account website, and then select Find ID.
2 Enter the requested information, and then select Continue.
Samsung account recovery page in a web browser requesting personal information to retrieve an account ID.
3 Your Samsung account ID (email address) will be partially displayed on the screen.
4 Select Go to your Samsung account to sign in. You can also return to the Samsung account website if needed.

Note: If you still have difficulty retrieving your Samsung account ID, please contact Samsung Support for additional help.

If you forgot your Samsung account password or want to change it for security reasons, you can reset it using the Samsung account website. The process can be completed from a phone, tablet or computer using a web browser.

Modify your existing password

1 Open the Settings menu and then tap your name at the top of the screen.
Settings menu on a Samsung Galaxy phone showing the Samsung account profile at the top of the screen.
2 Tap Security and privacy and then tap Password.
Samsung account Security settings screen on a Samsung Galaxy phone showing the Password option.
3 Enter your current password and then enter your desired new password. Enter the new password again to confirm it and then tap Next.
4 As a security precaution, you will be signed out of your Samsung account on your Samsung Galaxy device, and a pop-up message will appear. Enter the new password you just created, and then tap Sign in.
5 You may be required to complete the two-step verification process to sign back in to your Samsung account.

Reset your password

1 Navigate to the Samsung account website. Enter your Samsung account ID, and then select Next.
2 Select Forgot password?, and then follow the on-screen instructions to reset your password. Available recovery options may vary depending on your Samsung account settings.
3 If this option is unavailable or not working properly, you can also reset your password using a web browser by navigating to the Reset password page on the Samsung website.
4 Enter your Samsung account ID (email address or phone number), and then select Reset password.
Samsung account password reset page in a web browser showing the account ID field and Reset password button.
5 An email will be sent to your inbox. Follow the instructions in the email to reset your password.

Note:

  • If you still have difficulty changing or resetting your password, please contact us for additional help.
  • Some steps, options, and verification methods may vary depending on your device, Samsung account settings and the recovery method used.

Removal and deletion

You can sign out of your Samsung account from your Samsung Galaxy device or from a web browser on a computer. Depending on the device you are using, the sign-out process may vary. On Samsung Galaxy devices, signing out usually requires removing the Samsung account from the device, which may temporarily disable some Samsung services and features until you sign in again.

Sign out of your Samsung account on your Samsung Galaxy

1 Open the Settings menu and then tap your name at the top of the screen.
Settings menu on a Samsung Galaxy phone showing the Samsung account profile at the top of the screen.
2 Scroll through the menu and then tap Sign out at the bottom of the screen.
Samsung account settings screen on a Samsung Galaxy phone showing the Sign out option at the bottom of the screen.
3 Tap Sign out again, enter your Samsung account password, and then tap OK to complete the procedure.

Log out of your Samsung account on your computer

1 Navigate to the Samsung Canada website.
2 Select the profile icon (at the top right corner of the screen) and then select LOG OUT.
Samsung Canada website showing the profile menu with the LOG OUT option.

Note:

  • If you remove your Samsung account from your device, synced Samsung account data will be removed from the device and new data will no longer sync. Data stored locally on your device that has not been synced with Samsung Cloud will remain on the device.
  • If you want to permanently delete your Samsung account, refer to the next section of this guide.

Deleting your Samsung account permanently removes access to Samsung services and deletes data linked to the account, including your purchase history, subscriptions and profile information. This action cannot be undone, so make sure you no longer need the account before continuing.

1 Navigate to the Samsung Canada website.
2 Select the profile icon in the top right corner of the screen and then select LOG IN/Sign-up.
Samsung Canada website showing the profile menu with the LOG IN/Sign-Up option.
3 Enter the email address linked to your Samsung account and then select Next.
4 Enter your Samsung account password and then select Sign in.
5 Once signed in, select the profile icon in the top right corner of the screen, and then select your username from the drop-down menu.
Samsung account drop-down menu opened from the profile icon on the Samsung website showing the username and account management options.
6 Select Manage Samsung account.
7 Select Delete account.
Samsung account settings page in a web browser showing the Delete account option.
8 Review and agree to the precautions and then select Delete.
9 Follow the on-screen instructions to complete the account deletion process.

Note:

  • Need more help? If you are unable to delete your Samsung account, you may have unresolved payment or subscription issues. Contact Samsung Support for additional assistance.
  • Available options: Some options may vary depending on your country of residence and the version of the Samsung website used.

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