Use your Samsung Galaxy SmartTag
Everyone can be forgetful sometimes and misplace an important item. Other times, something precious – like a pet – may get lost on its own. With the new Galaxy SmartTag, you will not have to panic in either situation! This high-tech tracker can be attached to an item and tracked using the SmartThings app. And the best part? You do not have to pay for the basic tracking service.
Information provided applies to devices sold in Canada. The Galaxy SmartTag is compatible with Galaxy mobile devices and tablets using the latest version of the SmartThings app. The SmartTag has Bluetooth range of 120 m (393 feet). Actual performance may vary depending on the environment where they are used.
Note: If no pop-up appears, tap the Add icon (the plus sign), and then tap Devices. Tap the By brand tab, choose Samsung, and tap SmartTag.
Open the SmartThings app, tap the Menu icon (the three horizontal lines), and then tap All devices. Select your SmartTag, and then select Go to map. If it can be detected, the device’s approximate location will be displayed.
If you are still unable to locate it, you can use these additional options to pinpoint its whereabouts:
- Search nearby: Use this to help you locate the device when you know it is somewhere nearby. It will let you know if the SmartTag’s signal is weak or strong. The green area will get bigger as you get closer to the devices and as its signal gets stronger.
- Navigate: Use this feature when the device’s location appears on the map, but you are unsure how to get to it. This will bring up the device’s location in Google Maps, so you can navigate to it using GPS.
- Ring: Tap this to make the SmartTag emit a beeping sound. It will continuously ring until you tap Stop. This feature is great if you know the device is close and need a little extra help to find it.
Open the SmartThings app, and then navigate to and select the SmartThings Find card. Tap the More options icon (the three vertical dots), and then tap Show/hide devices.
Deselect the SmartTag and any other device(s) you do npt want to appear in SmartThings Find, and then tap Save. The tag and device(s) will no longer be tracked in SmartThings Find.
The previous steps only delete the tag from SmartThings Find. To completely remove the SmartTag from the SmartThings app, open the app, tap the Menu icon (the three horizontal lines), and then tap All devices. Tap the More options icon (the three vertical dots), and then tap Delete. Select the red minus sign next to the SmartTag, and then tap Delete to confirm.
Note: If you want to control your Galaxy SmartTag again, you will need to add it to SmartThings.
The Galaxy SmartTag uses a CR2032 battery, which is a small lithium battery shaped like a coin. It is the same kind of battery that is usually used in wrist watches or small electronic devices. In other words, you do not need to charge it! Depending on your usage and other factors, CR2032 batteries can last about a year, so you will not have to worry about replacing it for a while.
To view the battery’s level, open the SmartThings app, tap the Menu icon (the three horizontal lines), and then tap All devices. Select your SmartTag; the current battery level will be displayed at the bottom of the screen.
If the battery depletes, you can easily change it. Insert the tip of your finger into the notch on the bottom of the SmartTag and then pull until the tag opens. Remove the depleted battery and replace it with a new one. Then, snap the covering of the tag back together.
Open the app, tap the Menu icon (the three horizontal lines), and then tap All devices. Select the SmartTag, and tap the More options icon (the three vertical dots). Tap Information, and then tap Reset device.
If this does not resolve the issue, you can try physically resetting the SmartTag by removing and reinserting its battery.
Open the SmartTag’s battery cover. To do this, insert the tip of your finger into the notch on the bottom of the SmartTag and then pull until the battery cover comes off. Remove the battery, and press the button on the center of the SmartTag. While still holding the button down, reinsert the battery.
Note: If the device makes a sound right after inserting the battery, try these steps again.
Hold the button for five seconds, and then release. Then, snap the battery covering of the tag back together. The device should now be reset.