SmartThings
SmartThingsSolutions & Tips
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Troubleshooting
Unable to control or see devices registered in SmartThings
Having trouble controlling or seeing devices registered in the SmartThings app? This troubleshooting guide provides solutions for resolving device connectivity issues and visibility problems. Learn how to manage device registration, troubleshoot common SmartThings app problems, and regain control over your connected devices.
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Galaxy SmartTag
Connect your Galaxy SmartTag to your phone with SmartThings
Learn how to connect your Samsung Galaxy SmartTag with your phone using the SmartThings app. Follow the step-by-step instructions for SmartTag setup and device pairing. Enjoy the convenience of tracking and locating your belongings with ease.
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How to use
Use routines in SmartThings
Create personalized routines with the SmartThings app to automate your connected home devices. Set triggers and actions to simplify your daily routines and enjoy the convenience of a smart home. Learn how to use routines in SmartThings for seamless device control and automation.
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How to use
Invite members using the SmartThings app
Discover how to invite members to share your SmartThings devices with ease using the SmartThings app. This guide covers user guides and troubleshooting advice to help you manage your members' permissions and access to your devices. Learn how this innovative feature can help you navigate your daily life with ease, security, and privacy.
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Galaxy SmartTag
Use the Samsung Galaxy SmartTag and Galaxy SmartTag+
Learn how to use the Samsung Galaxy SmartTag and SmartTag Plus to track and find your personal belongings with ease. These wireless tracking devices from Samsung are equipped with Bluetooth, GPS, and UWB technology for precise location tracking and anti-loss and remote control features that make them valuable additions to your smart home and IoT ecosystem.
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SmartTings Find
Use SmartThings Find with the SmartThings App
The new Find feature in the SmartThings app will let you locate your devices quickly and easily using GPS technology or the Find My Mobile feature.
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How to use the device
Add and manage devices and appliances in SmartThings
Discover how to easily add and manage devices and appliances in SmartThings with our step-by-step guide. Get the most out of your smart home setup and control all of your compatible devices in one place.
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How to use
Set up the SmartThings app on your phone
Learn how to set up the SmartThings app on your phone with our step-by-step guide. Easily connect and configure your devices for a seamless smart home experience. Download the app, follow the instructions, and unleash the full potential of your Samsung devices.
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How to use
How to add your TV to the SmartThings app
Learn how to easily add your TV to the SmartThings app with our step-by-step guide. Control your TV and other smart home devices from your phone or tablet with ease. Follow our troubleshooting tips to ensure a smooth setup process.
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Troubleshooting
How to fix disconnection issues between your TV and the SmartThings app
Encountering disconnection issues between your Samsung TV and the SmartThings app? Learn how to fix the problem with our step-by-step guide. Follow simple troubleshooting tips to restore the connection and enjoy seamless smart home control from your phone or tablet.
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Security/Privacy
What can I do when the SmartThings app fails to add my TV
Learn how to troubleshoot and fix the SmartThings app when it fails to add your Samsung TV. Follow our step-by-step guide to resolve connectivity issues and ensure a seamless setup process. Get back to controlling your smart home devices with ease.
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Troubleshooting
What to do if a registered TV on the SmartThings app disappears
If your Samsung TV has disappeared from the SmartThings app, don't worry. Our step-by-step guide will help you troubleshoot and fix the problem. Learn how to re-register your TV, check the Wi-Fi connection, and update your app to restore your SmartThings control.
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Connecting the device
Connect Bluetooth devices to your phone with SmartThings
Learn how to connect Bluetooth devices to your Galaxy phone or iPhone using SmartThings. Get step-by-step instructions for Bluetooth pairing, device setup, and troubleshooting. Enhance your smart home experience with seamless Bluetooth connectivity.
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Connecting the device
Register devices connected to other services (Google Assistant or Alexa) to SmartThings
Learn how to register your devices, already connected to other services like Google Assistant or Amazon Alexa, to the SmartThings app. Enjoy seamless integration, control, and management of your smart home devices in a connected ecosystem. Explore device pairing, setup, and compatibility for a comprehensive home automation experience.
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Troubleshooting
Unable to register a Samsung appliance to SmartThings
Experiencing trouble registering your Samsung appliance to SmartThings? Find troubleshooting tips and solutions to resolve registration issues on our support page.
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General
What devices are supported by SmartThings?
Discover the wide range of devices supported by SmartThings. Check out our compatibility list and find the perfect smart home devices to integrate with SmartThings for a seamless smart home experience.
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Galaxy SmartTag
Learn more about the Galaxy SmartTag+ by Samsung
Discover the Galaxy SmartTag+, made by Samsung, a powerful tracking device that helps you locate your belongings with ease. With an augmented reality finder and UWB technology, the SmartTag+ offers an extended range and seamless integration with SmartThings. Learn more about its features and the convenience it brings to your daily life.
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Troubleshooting
Devices connected to my SmartThings hub appear offline
Having trouble with devices connected to your SmartThings hub appearing offline? Check out our troubleshooting guide for tips on fixing connectivity issues and getting your devices back online. Find solutions to network problems and learn why updating your Wi-Fi settings on the SmartThings Home Hub is important. Regain control over your devices and ensure seamless connectivity with our helpful tips and troubleshooting steps.
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Troubleshooting
Unable to register or connect to a Bluetooth device in SmartThings
Having trouble registering or connecting a Bluetooth device in the SmartThings app? Explore troubleshooting steps, device compatibility, and solutions for Bluetooth connectivity issues.
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Troubleshooting
An online device appears offline in SmartThings
Having trouble with an online device appearing offline in SmartThings? Learn how to troubleshoot and fix device connectivity issues in the SmartThings app. Find solutions to resolve device offline problems and get your devices working seamlessly again.
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How to use
How to change the owner of a device registered on SmartThings
Learn how to change the owner of a device registered on the SmartThings app. Follow the instructions to reset and re-register the device under a new user account. Previous owners will no longer have access to the device.
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Getting Started
How to install the SmartThings app on your iPhone
Learn how to install and use the SmartThings app on your iPhone with this comprehensive guide. Control and manage your smart home devices effortlessly, right from your iPhone. Our step-by-step instructions will help you to set up the app and unlock the full potential of your smart home.
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Settings
Keep your SmartThings notifications active
Experiencing issues with notifications from your devices registered on the SmartThings app? Find troubleshooting tips and solutions to resolve notification problems on our guide.
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How to use
Manage locations and rooms in the SmartThings app
Learn how to effectively manage locations and rooms in the SmartThings app with our step-by-step guide. Customize your home automation experience and control your devices with ease.
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How to use the device
Use SmartThings on your Windows 10 or 11 PC
Discover how to use SmartThings on your Windows 10 and 11 PC. Control and manage your connected devices, activate scenes, and access the SmartThings Find feature. Learn about the limitations of the Windows version and download the SmartThings app from the Microsoft Store.
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SmartThings for WATCH
How to install SmartThings for the Galaxy Watch
Learn about SmartThings for the Galaxy Watch and how to make your smartwatch even smarter. SmartThings allows you to control your connected devices, receive notifications and alerts, and monitor your home's security, all from your wrist. Explore the features of SmartThings for the Galaxy Watch and enhance your smartwatch experience.
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SmartThings for WATCH
Know more about SmartThings for Galaxy Watch
Discover how to control your smart devices right from your wrist with SmartThings for Galaxy Watch. Monitor and adjust your smart home appliances, lights, and more with just a few taps. Stay in control even when you're on the go.
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How to use the device
How to register home appliances with the SmartThings app
Learn how to register your Samsung home appliances in the SmartThings app and control them from your smartphone or tablet. Follow our step-by-step guide for easy setup.
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How to use the device
Know more about SmartThings services
Discover the many features of Samsung's SmartThings services, including remote device control, automated routines, and compatibility with a wide range of smart home devices. Learn how SmartThings can simplify and enhance your home automation experience.
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Samsung Cloud Web
How to create and use a passkey
Learn how to easily create and utilise a secure passkey with our step-by-step guide. Enhance your online security today.
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How to use
How to use SmartThings Find to locate a lost S Pen Pro
Use the following instructions to use the SmartThings app to locate a lost S Pen Pro.
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Settings
How to stay signed in or out of your Samsung.com account
Learn how to manage your Samsung.com account login status to stay signed in securely or sign out.
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Sync
How to synchronise OneDrive with your Galaxy device
The following instructions explain how to sync the My Files app with OneDrive.
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How to use the device
The updated recycle bin feature in My Files on Galaxy devices with One UI 6.0
This guide teaches you how to delete and restore files using your phone or tablet's My Files, Gallery or Voice Recorder app.
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Backup/Restore
How to use Google One to back up your Galaxy phone’s data
This guide will help you automatically back up your Galaxy phone’s data to Google Drive, as well as perform a manual backup.
ADDITIONAL INFORMATION
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