Samsung TV - No sound from your television
As beautiful as the image on your screen is, sound still remains an important function, or you will not get the full experience of your favorite show or movie. Fortunately, as frustrating as sound dropout can be, your TV is rarely the reason for it. Your TV comes with a Sound Test to start with, and after that you can check ports and connections on your TV and the device it is connected to in order to hunt down and correct the issue.
- Perform a Sound Test
Navigate to Settings > Support > Self Diagnosis, and then select Start Sound Test.
If the test reveals a problem, navigate to Settings > Sound > Expert Settings, and then select Reset Sound.
- Check for updates on your TV and the external device
Note: Checking for updates is typically only needed when the issue started with the previous software update.
- Test the HDMI cable
Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test, or is not connected by HDMI, skip to the next step.
The test is designed for HDMI cords less than 2 meters long and may not give accurate results on longer cords. It is also designed only for devices which include a video signal (so not for a sound bar or home theater system).
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test.
If the test says the cable is bad, replace the cable. Service is not required.
Note: In the rare cases where the TV's HDMI port is defective and causing audio dropout, it will typically cause video dropout, too.
- Disconnect and reconnect the cable leading to the external device
Loose connections can cause dropouts, so make sure to reconnect the cable at both ends, and check if you still experience dropout. If you do, try using a new cable.
If a different port on your TV is available, reconnect to it instead. If the dropout stops, then reconnect the cable to the original port to confirm if it still experiences dropout. If the dropout happens on one port but not on another, visit our Support Center to request service.
Note: For set top boxes (STB), instead of contacting the manufacturer, you will want to contact your cable or satellite provider. Set top boxes can sometimes drop or lose transmitted signals because the signal is weak, causing an audio dropout. Your provider may need to boost the signal, or remove older cable wiring and cable splitters and replace them with ones that have less signal loss.
- Connect a different device
Using the same cables, connect a different device. If there is no more audio dropout, then the issue is caused by your external device that was originally connected. Contact its manufacturer for further assistance.
- Request service
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