Barre de son Q-Series HW-Q600A 2021

service clients Samsung

Cher(e) client(e), Merci d’avoir pris le temps de nous partager votre expérience avec la Barre de son Q-Series HW-Q600A 2021. Pour améliorer la qualité du son de votre appareil, nous vous recommandons de la connecter au DTS. Vous trouverez tous les détails sur le lien suivant : https://www.samsung.com/fr/support/tv-audio-video/comment-ameliorer-l-audio-de-mon-home-cinema-avec-dts/ De plus, afin de profiter au mieux de toutes les fonctionnalités de votre barre de son, nous vous partageons toutes nos solutions et astuces: https://www.samsung.com/fr/support/model/HW-Q600A/ZF/#tips Enfin, nous vous invitons à rejoindre la communauté Samsung pour bénéficier des conseils des autres utilisateurs et partager les vôtres: https://eu.community.samsung.com/t5/audio-vid%C3%A9o/bd-p/audio-fr Nous restons à votre disposition, Alex, service clients Samsung

service clients SAMSUNG

"Bonjour QGi31, Merci de nous avoir informé de la situation avec votre barre de son Barre de son Q-Series HW-Q600A 2021. Nous vous conseillons de réinitialiser votre barre de son comme indiqué dans la page 81 du manuel suivant : https://downloadcenter.samsung.com/content/UM/202105/20210528114458475/HW-Q600A_ZF_FullManual_00_L05_210315.0.pdf N’oubliez pas de faire aussi la mise à jour du logiciel de votre barre de son grâce à l’application SmartThings : https://www.samsung.com/fr/support/tv-audio-video/comment-mettre-a-jour-le-logiciel-de-ma-barre-de-son-grace-a-l-application-smartthings/ Vous trouverez de nombreuses autres astuces et solutions disponibles ici : https://www.samsung.com/fr/support/model/HW-Q600A/ZF/ Enfin, en rejoignant la communauté Samsung , vous pourrez partager votre expérience et trouver les différents conseils d’utilisateurs comme vous: https://eu.community.samsung.com/t5/audio-vid%C3%A9o/bd-p/audio-fr Nous restons à votre écoute, Morgan, service clients Samsung "

Samsung Brand Ambassador

Hi Bryan, Thank you for purchasing the HW-Q600A Soundbar and for your review. We appreciate your feedback regarding connection difficulties with the subwoofer and rear speakers. Please be sure your firmware release is ver1002.5. You can update the firmware by connecting a USB device with the firmware update stored on it to the USB port on your Soundbar. For more information about how to download update files, go to the Samsung Electronics website at www.samsung.com>Support. Then, select the product type or enter the model number of your Soundbar, select the Software & Apps option, and then Downloads. Note that the option names can vary. Your issue may be caused by wireless interference. When there is a wireless device (e.g., wireless LAN) using the same frequency (5.8GHz) near the Soundbar, the wireless connection between the Subwoofer and Surround Speaker could become unstable. This will affect the quality of audio output. In this case, the radio frequency channel of the Subwoofer and Surround Speaker can be changed as below : 1. With the power of the Soundbar on, vertically press and hold the WOOFER button on the remote controller for at least 5 seconds. • The display shows “W-CH” and the currently set radio frequency channel. 2. Press the Up/Down button on the remote controller to change the radio frequency channel, and then press the Play button. • The display shows “OK” and then the frequency is set to the changed channel. • You can exit the setting mode by pressing any button other than Up/Down or Play. The maximum transmission distance of the main unit’s wireless signal is about 32.8 ft. but may vary depending on your operating environment. If a steel-concrete or metallic wall is between the main unit and the wireless subwoofer, the system may not operate at all because the wireless signal cannot penetrate metal. For optimal listening performance, make sure that the area around the wireless subwoofer and the Wireless Receiver Module is clear of any obstructions. If the video on the TV and audio from the Soundbar are not synchronized, select SYNC in SOUND CONTROL (looks like a gear), and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons. So that we can better understand the issue with your remote and provide you with troubleshooting assistance, please contact Samsung Soundbar Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals & Software 3) Warranty Info 4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 5) Contact Us ~ Samsung Ambassador

service clients Samsung

"Bonjour Mica60, Nous vous remercions d’avoir pris le temps de partager votre expérience avec votre Barre de son Q-Series HW-Q600A 2021.Sachez que vous avez la possibilité de faire la mise à jour de votre barre de son via l’application SmartThings : https://www.samsung.com/fr/support/tv-audio-video/comment-mettre-a-jour-le-logiciel-de-ma-barre-de-son-grace-a-l-application-smartthings/ Vous trouverez d’autres solutions pour une utilisation optimale de votre appareil : https://www.samsung.com/fr/support/model/HW-Q600A/ZF/ Cependant , si après les différentes manipulations , votre barre de son ne répondrait pas à vos attentes ; nous vous invitons à contacter l’un de nos collaborateur afin de trouver une solution adaptée à votre situation : https://www.samsung.com/fr/support/contact/#technicalsupport N’hésitez pas à rejoindre aussi la communauté Samsung . Vous pourrez y partager votre expérience mais aussi trouver de nombreux conseils de la part d’utilisateurs comme vous : https://eu.community.samsung.com/t5/maison-electrom%C3%A9nager/bd-p/fr-home Nous restons à votre disposition. Alex, Service clients Samsung "

Samsung Brand Ambassador

Hi brad, Thank you for purchasing the HW-Q600A soundbar and for sharing your review. I’m sorry to hear that your out-of-box experience has initially fallen short of your expectations. Here are a few things you can check to resolve the ARC issue: 1) Make sure the TV and soundbar have the latest software version 2) Try setting the digital audio output setting on the TV to PCM 3) Try a different HDMI cable. The cable should be a high-speed HDMI cable capable of 4K/30H Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of the Soundbar. 1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper left corner. 2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model 2. Download the firmware file (USB type). 3. Unzip the file to create a folder with the file name. 4. Store the created folder in a USB and then connect it to the Soundbar. 5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes. - During update, do not turn it off or remove the USB. - If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it. - When the latest version is installed, no update is performed. - Depending on the USB type, update may not be supported. 6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off Many issues that are software related can be resolved by re-initializing the Soundbar. While the set is on, press and hold the Vol+ and Vol- buttons on the Soundbar for about 6 seconds. If issues persist, please contact Samsung Customer Support for additional troubleshooting and assistance. please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals & Software 3) Warranty Info 4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates ~ Samsung Solutions

Samsung Brand Ambassador

Hi David, Thank you for your review of the HW-Q600A Soundbar and for sharing your experience regarding issues with your audio even after updating to the latest firmware. Many issues that are software related can be resolved by re-initializing the Soundbar. While the set is on, press and hold the Vol+ and Vol- buttons on the Soundbar for about 6 seconds. If issues persist, please contact Samsung Customer Support for additional troubleshooting and assistance. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals & Software 3) Warranty Info 4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 5) Contact Us ~ Samsung Solutions

Samsung Brand Ambassador

Hi dadof5, Thank you for purchasing the Samsung HW-Q600A and for sharing your detailed review. The feedback you have provided regarding the setup, sound quality, and update process is important to us and will be shared with our product teams. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of the Soundbar. You will not need to convert the file using any special software. 1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper right corner. 2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model 2. Download the firmware file (USB type). 3. Unzip the file to create a folder with the file name. 4. Store the created folder in a USB and then connect it to the Soundbar. 5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes. - During update, do not turn it off or remove the USB. - If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it. 6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off I hope this helps. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals & Software 3) Warranty Info 4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 5) Contact Us ~ Samsung Solutions

Samsung Brand Ambassador

Hi, Thank you for sharing your review of the Samsung HW-Q600A Soundbar. We value your feedback regarding the sound performance of your soundbar. You can try manually optimizing your audio experience by pressing the SOUND CONTROL button (looks like a gear) to access the setting items such as TREBLE, BASS, SYNC, CENTER LEVEL, TOP LEVEL, and VIRTUAL ON/OFF. The selected item can be adjusted using the Up/Down buttons. – To control the volume of the treble or bass sound, select TREBLE or BASS in Sound Settings, and then adjust the volume between -6 to +6 by using the Up/Down buttons. – Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.) – To control the volume of each speaker, select CENTER LEVEL or TOP LEVEL in Sound Settings, and then adjust the volume between -6 to +6 by using the Up/Down buttons. If you need further assistance, please know we are here to help. You can reach Samsung Customer Support at: 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals & Software 3) Warranty Info 4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates ~ Samsung Solutions

Samsung Brand Ambassador

Hi Chris, Thank you for purchasing the Samsung HW-Q600A soundbar and for sharing your review. Your experience regarding sound delay and subwoofer connection issues are important to us and will be shared with our product teams. If the video on the TV and audio from the Soundbar are not synchronized, select SYNC in SOUND CONTROL (looks like a gear), and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons. If using a 2021 Samsung TV, please be sure your firmware is up to date with version 1805.4 which includes updates to address any lip sync or audio delays that may be occurring. You can check this by going to: Settings > Support > Software Update. When you turn the power on after connecting the power cables to the Soundbar and subwoofer, the subwoofer is automatically connected to the Soundbar. When auto pairing is complete, the blue indicators at the rear of the subwoofer turn on. If autoconnection fails, you can manually connect the subwoofer. Before performing the manual connection procedure below: • Check whether the power cables for the Soundbar and subwoofer are connected properly. • Make sure that the Soundbar is turned off. 1. Press and hold ID SET on the rear of the subwoofer for at least 5 seconds. • The red indicator on the rear of the subwoofer turns off and the blue indicator blinks. 2. Press and hold the Up button on the remote control for at least 5 seconds. • The ID SET message appears on the display of the Soundbar for a moment, and then it disappears. • The Soundbar will automatically power on when ID SET is complete. 3. Check if the LINK LED is solid blue (connection complete). The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer. Please note: • Before moving this product, be sure to turn off the power and disconnect the power cord. • If the main unit is powered off, the wireless subwoofer will go into stand-by mode and the STANDBY LED on the rear of the sub-woofer will turn red after blinking in blue several times. • If you use a device that uses the same frequency (5.8GHz) as the Soundbar near the Soundbar, interference may cause some sound interruption. • The maximum transmission distance of the main unit’s wireless signal is about 32.8 ft but may vary depending on your operating environment. If a steel-concrete or metallic wall is between the main unit and the wireless subwoofer, the system may not operate at all because the wireless signal cannot penetrate metal. • For optimal listening performance, make sure that the area around the wireless subwoofer and the Wireless Receiver Module (sold separately) is clear of any obstructions. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals & Software 3) Warranty Info 4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates ~ Samsung Solutions

service clients Samsung

"Bonjour Bourahima 976 Merci beaucoup d’avoir partagé votre avis concernant la Barre de son Q-Series HW-Q600A 2021. Connaissez vous la fonction Adaptive Sound ? Votre barre de son Samsung analyse le signal sonore pour optimiser automatiquement le son en fonction de la scène. La fonction Adaptive Sound vous permet d'entendre les voix clairement même quand le niveau sonore est faible.N'hésitez pas à l’utiliser pour une expérience optimale. Nous vous invitons à consulter les différentes Solutions et astuces mises à votre disposition par Samsung afin de vous accompagner dans une utilisation optimale de votre barre de son : https://www.samsung.com/fr/support/model/HW-Q600A/ZF/ Vous trouverez aussi de nombreux conseils de la part d’utilisateurs comme vous au sein de la communauté Samsung : https://eu.community.samsung.com/t5/audio-vid%C3%A9o/bd-p/audio-fr Sachez qu' en cas de besoin , nos collaborateurs sont là pour vous guider : https://www.samsung.com/fr/support/contact/#technicalsupport Nous restons à votre écoute. Morgan, service clients Samsung "

Samsung Brand Ambassador

Hi Dvdre, Thank you for sharing your feedback on the Samsung HW0Q600A Soundbar. Your experience is very important to us and will be shared with our product team. We’re happy to assist you with the remote issues you are experiencing. Please make sure that you have the latest firmware update, ver1002.5 . You can find the firmware update on the HW-Q600A product page on the Samsung website. Also make sure that you have the latest firmware update for your Samsung TV. You may also want to initialize your soundbar again. With the Soundbar on, press the - + (Volume) buttons at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset. Also, make sure you are connecting your Apple TV device directly to the TV. In order for connected devices to turn on/off with your TV, you need to enable Anynet+ (HDMI-CSC) on your TV. Turn on the CEC on the TV menu. (Samsung TV: Home > Settings > General > External Device Manager > Anynet+ (HDMI-CEC) ON). Should your issue persist, please contact Samsung Customer Support for further assistance at: 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals & Software 3) Warranty Info 4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 5) Contact Us ~ Samsung Ambassador

Samsung Support

Somethings are definitely worth waiting for, and although we regret to see there was some delay with you getting your Q600A working as intended, it's fantastic to see that it's delivering the deep and immersive dimensions of sound that you were hoping for. Anything you watch will be be boosted to cinema-like levels of quality, and you'll feel like you're right in the middle of it all, no matter where in the room you're sitting. ^DB at Samsung Support

Team Samsung

Oi, Oliveira! Agradecemos o seu feedback! Ele é muito importante para nós! Ficamos sempre à disposição para ajudar!

service clients Samsung

"Bonjour Leblub, Merci de nous avoir fait un retour concernant la Barre de son Q-Series HW-Q600A 2021. Votre avis est important pour que l’on puisse apporter les améliorations nécessaires à nos produits. Si votre appareil fonctionne par intermittence, nous vous recommandons de consulter la page 82 de votre manuel: https://downloadcenter.samsung.com/content/UM/202105/20210528114458475/HW-Q600A_ZF_FullManual_00_L05_210315.0.pdf Sachez que vous pouvez mettre à jour votre barre de son de plusieurs manières. Vous pouvez via l’application SmartThings, vous trouverez comment faire grâce à ce lien: https://www.samsung.com/fr/support/tv-audio-video/comment-mettre-a-jour-le-logiciel-de-ma-barre-de-son-grace-a-l-application-smartthings/ Vous pouvez également le faire via le port USB, en téléchargeant le fichier de mise à jour du 29 octobre 2021: https://www.samsung.com/fr/support/model/HW-Q600A/ZF/#downloads Ensuite, vous trouverez sur ce lien les autres démarches à faire pour la mise à jour: https://www.samsung.com/fr/support/tv-audio-video/comment-mettre-a-jour-le-logiciel-de-ma-barre-de-son-q90r/ Si la situation persiste, sachez que votre appareil est garanti 24 mois. Pour plus de détails, n’hésitez pas à consulter ce lien: https://www.samsung.com/fr/support/warranty/ Vous pouvez nous appeler au 01 48 63 00 00 et nous serons en mesure de vous conseiller sur la marche à suivre. Aussi, pour un usage optimal de votre barre de son, nous vous mettons à disposition notre page dédiée aux solutions et astuces: https://www.samsung.com/fr/support/model/HW-Q600A/ZF/ Enfin, nous vous invitons à rejoindre la communauté Samsung pour pouvoir partager vos conseils avec d’autres utilisateurs: https://eu.community.samsung.com/t5/audio-vid%C3%A9o/bd-p/audio-fr Nous restons à votre disposition, Alex, service clients Samsung "

Team Samsung

Oi, Caio! Que maravilha! Adoramos saber sobre a sua experiência! Conte conosco! Ficamos à disposição!

Zespół Samsung

Przykro nam, że soundbar nie działa tak, jak powinien. Jesteśmy jednak przekonani, że jest to kwestia wypróbowania różnych ustawień i konfiguracji, dlatego w pierwszej kolejności zachęcamy do przeprowadzenia próby podłączenia soundbara przy jednoczesnym odłączeniu dekodera od telewizora. Więcej informacji o tym rozwiązaniu można znaleźć na naszym forum: http://spr.ly/6000zoMir. Jeśli jednak wskazówki nie przyniosą efektów, prosimy o kontakt ze specjalistami na Czacie, którzy postarają się zaproponować optymalne rozwiązanie: spr.ly/Czat.