I can’t play some video and audio files stored in my External SD card with my device

Last Update Date : Apr 16. 2018

First please check the format of the video or audio files that you saved in external SD card of your device. 
 
The following file formats are generally supported by the relevant applications on your device. 

 

• Music: mp3, m4a, mp4, 3gp, 3ga, wma, ogg, oga, aac, and flac 
• Image: bmp, gif, jpg, and png 
• Video: 3gp, mp4, avi, wmv, flv, and mkv 
• Document: doc, docx, xls, xlsx, ppt, pptx, pdf, and txt 

 

Some file formats are not supported depending on the version of the device’s software. Please download Kies from http://www.samsung.com/hk_en/support/kies/ to enable you to check for the latest software updates for your device. 

Regarding the external SD card: 

 

Your device accepts memory cards with maximum capacities depending on the memory card manufacturer and type. 
Some memory cards may not be compatible with your device. 

 

Some memory cards may not be fully compatible with the device. Using an incompatible card may damage the device or the memory card, or corrupt the data stored in it. 

 

The device supports only the FAT file system for memory cards. When inserting a card formatted in a different file system, the device will ask you to reformat the memory card. Ensure any files you have on the card are “backed up” before proceeding.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Live Chat Support

Get Samsung product support services through live chat:
Mobile Device, Computer Enquiries & Samsung Pay | Monday to Sunday (Including Public Holidays) : Open 24 Hours
TV, AV & Home Appliances | Monday to Sunday (Including Public Holidays): 9am-6pm

Send us an Email

We will aim to respond within 24 hours for general inquiry or technical support.

Email to CEO

Contact the dedicated CEO's Office.

On-Site Service Appointment

Find out how you can make service appointment.

Online Pre-booking Service

Product Repair Service, Operating System (OS) Upgrage Service and Gift Redemption

* Mobile Information Transfer Service is now available

Call

36984698Hong kong

Operation Hour:
Mobile Device, Computer Enquiries | Monday to Sunday (Including Public Holidays) 9am-11:59pm
TV, AV & Home Appliances | Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday: 9am-6pm

0800 333Macau

Operation Hour:
Mobile Device, Computer Enquiries | Monday to Sunday (Including Public Holidays) 9am-11:59pm
TV, AV & Home Appliances | Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday: 9am-6pm

21219088Samsung Pay

Operation Hour:
Monday to Sunday (Including Public Holidays) 9am-11:59pm

* For Printer inquiry, please visit HP official web page .

Customer
Service Support

Samsung Support Centers

Need a repair for your Samsung devices?

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us