Galaxy Buds3 Pro

Service clients Samsung

Bonjour Yoda12, Merci d'avoir partagé votre point de vue sur notre produit. Nous tenons à vous assurer que vos commentaires ont été pris en compte dans notre démarche d'amélioration continue. Nous espérons avoir l'opportunité de regagner votre confiance à l'avenir. Nous vous recommandons de visiter notre site pour découvrir les dernières nouveautés et compléter votre écosystème Samsung : https://www.samsung.com/fr/ Cordialement Charlie, Service clients Samsung

CX

The new design of your Buds3 Pro makes them just as eye-catching as they are efficient, and the new charging box makes charging them on the go even easier. It's great to see that you already consider them to be the best that we've ever produced, particularly in the professionally tuned sound. You'll be able to hear your favourite musical acts, shows, podcasts, or even blockbuster films in the most amazing detail. The new design also provides benefit to the Active Noise Control, as it provides a more natural feeling fit in you ear, so you'll only ever hear the sounds that you want to hear and keep out the distractions. The way they now fit in your ear even ensures that they'll stay put even while you're active. Because they can add a soundtrack to your entire day, we've boosted the battery levels to even greater heights, with the AI system constantly monitoring it, and adjusting how they perform. The new blade controls make it effortless to navigate through your playlists, so you won;r even have to break your stride. ^DB at Samsung Support

Service clients Samsung

Bonjour Kx1000, Merci beaucoup pour votre retour positif ! Votre recommandation est très appréciée. Visitez notre site Samsung pour découvrir les dernières nouveautés de cette année : https://www.samsung.com/fr/ Nous espérons vous revoir très prochainement ! Cordialement Alex, Service clients Samsung

Service clients Samsung

Bonjour Guigui47, Merci d'avoir partagé votre point de vue sur notre produit. Nous tenons à vous assurer que vos commentaires ont été pris en compte dans notre démarche d'amélioration continue. Si vous avez d'autres suggestions spécifiques pour améliorer votre expérience, nous vous encourageons à les partager sur notre communauté : https://www.samsung.com/fr/apps/samsung-members/ Voici comment utiliser de manière optimale la fonction de suppression active de bruit de vos écouteurs : https://www.samsung.com/fr/support/mobile-devices/how-can-i-use-the-active-noise-canceling-feature-on-galaxy-buds-live/ Visitez notre site pour découvrir les dernières nouveautés et complétez votre écosystème Samsung : https://www.samsung.com/fr/ Cordialement Alex, Service clients Samsung

Service clients Samsung

Bonjour Julien34, Merci d'avoir partagé votre point de vue sur notre produit. Nous tenons à vous assurer que vos commentaires ont été pris en compte dans notre démarche d'amélioration continue. Pour une qualité sonore parfaite et un fonctionnement optimal, il est très important de placer correctement vos écouteurs dans vos oreilles. Si ce n’est pas le cas, le fonctionnement de ces derniers peut en être affecté. Voici nos conseils pour porter vos Galaxy Buds3 Pro sans les faire tomber : https://www.samsung.com/fr/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/ Visitez notre site Samsung pour découvrir les dernières nouveautés de cette année : https://www.samsung.com/fr/ Nous espérons pouvoir vous proposer des innovations plus en phase avec vos besoins à l'avenir. Cordialement Alex, Service clients Samsung

CX

This is not what we like to see, Danel, so thank you for bringing this to our attention. While it's good to see that you're a fan of your Buds3 Pro, we do regret seeing that you are having this issue, and we assure you that we would like to help get them working flawlessly at all times. We recommend speaking to our Customer Support team so that they can look into this with you, and go through all available solutions. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact ^DB at Samung Support

CX

Thank you for sharing with us this review about your experience with the Galaxy Buds3 Pro. We are sorry to see that, although you are satisfied with the sound quality of these earbuds, they have not met your expectations overall. More specifically, we appreciate that you find the battery charging inconsistent, with the ear tips also not being easy to remove and their light features and design not as useful or comfortable. Also, we understand that you are unhappy with the case’s design compared to previous models, and that the battery life and Active Noise Canceling feature are not satisfactory. Please don't hesitate to reach out to our Support Teams, who will be ready to assist you with getting the best experience out of these top-quality earbuds, which are designed to streamline your audio experience in full smartness, power and style. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support

CX

Thank you so much for your feedback! Although you had a little trouble at first with getting the Buds3 Pro to fit securely, however, we're thrilled that once you figured it out you were blown away the incredible sound quality! With great sound, a stylish Blade design and the benefit of our online deals, it's no wonder you're so pleased! ^CR at Samsung Support

Служба підтримки

Вадиме, вдячні Вам за відгук та оцінку! Раді, що навушники подобаються Вам 😊 Дійсно зручно, що є можливість користуватись якісним шумопоглинанням. Якщо Вам знадобиться допомога чи консультація, будь ласка, звертайтесь до нас у підтримку: https://www.samsung.com/ua/support/contact/ Будемо раді допомогти. Бажаємо комфортного використання!

CX

We are thrilled to read that you are pleased with your wonderful Galaxy Buds3 Pro, Cloughie! Among the many great advantages of these powerful earbuds, the ANC (Active Noise Canceling) feature is certainly the most impressive, as it allows you to focus on what matters, whether it is your music or a call, no matter the level of noise around you and wherever you are. Additionally, it is great that you are happy with their long-lasting battery, comfortable design with the new ergonomic shape, as well as with their flawless connectivity with your other devices, including your fantastic Galaxy Watch. The Galaxy Buds3 Pro are engineered for perfection and are packed with the best features and specs to deliver a premium experience! ^CL at Samsung Support

Служба підтримки клієнтів

Катерино, дякуємо за Ваш відгук та оцінку! Раді, що робота навушників Вам подобається 😊 Щодо форми, радимо спробувати інші амбушури — можливо, вдасться досягнути більшого комфорту таким чином. Якщо Вам знадобиться допомога чи консультація, будь ласка, звертайтесь до нас у підтримку: https://www.samsung.com/ua/support/contact/ Будемо раді допомогти. Бажаємо приємного використання!

Zespół Samsung

Cieszymy się, że wybrał Pan słuchawki Galaxy. Wszystkie nasze urządzenia projektujemy z dbałością o najdrobniejsze szczegóły, aby zapewnić jak najlepsze działanie. W przypadku wystąpienia jakichkolwiek nieprawidłowości, nasi specjaliści z serwisu chętnie dokładnie przyjrzą się sprawie, aby móc postawić celną diagnozę i udzielić pomocy: https://www.samsung.com/pl/support/service-center/. Dziękujemy za bycie częścią rodziny Samsung.

CX

We've always produced excellence with our Buds range, but we've reimagined a huge amount of your Buds3 Pro to make them truly stand out, and stand apart. Their new design instantly says "premium" and this is not just an aesthetic feature as they perform every bit as well as they look. The speakers have been professionally tuned to deliver concert levels of sound, and the Active Noise Control will keep any unwanted distractions out of your ears, wherever you are, so you can lose yourself in your own personal soundtrack as you go about your day. As soon as you take them out of their stylish looking case you'll be able to connect them to any compatible device quickly, making it even easier to stay entertained wherever you are. The new blades have plenty of functionality, and will make how you use the Buds more effective. Thanks to how they keep you updated on the Buds battery life you'll be able to prepare ahead for a long day of enjoying them, thanks also to the quick way that the case will recharge them. We've also been able to add gesture controls to the normal touch controls so that you can navigate through your playlists or control the volume without even having to alter your stride. It's great to see that you're loving them, so we appreciate your feedback. ^DB at Samsung Support

Zespół Samsung

Zadowolenie naszych klientów jest dla nas bardzo ważne, dlatego przykro nam, że nie wszystkie funkcje Galaxy Buds3 Pro spełniają oczekiwania. W przypadku odnotowania trudności z ładowaniem jednej ze słuchawek zachęcamy do bezpośredniego kontaktu z serwisem: https://www.samsung.com/pl/support/service-center/. Technicy z pewnością dokładnie zweryfikują działanie słuchawek i zaproponują rozwiązanie. Dziękujemy również za cenne uwagi dotyczące użytkowania - tego typu feedback jest dla nas niezwykle cenny w procesie nieustannego rozwoju naszych urządzeń.

Zespół Samsung

Bardzo dziękujemy za wystawienie opinii na temat Galaxy Buds3 Pro. Cieszymy się, że możliwości oraz funkcjonalność słuchawek została doceniona. Mamy nadzieję, że pomimo wskazanej niedogodności, korzystanie ze słuchawek będzie komfortowe i staną się nieodłącznym towarzyszem każdego dnia. Dziękujemy za bycie częścią rodziny Samsung.

Service clients Samsung

Bonjour Biquette8, Samsung vous remercie de partager vos remarques, vos recommandations. Votre œil expert est une source précieuse d'inspiration pour nous améliorer constamment et créer des produits qui répondent à vos besoins. Merci de faire partie de notre communauté Samsung ! N'hésitez pas à faire un tour sur notre site pour profiter de nos dernières offres et compléter votre écosystème Samsung : https://www.samsung.com/fr/ Nous espérons vous revoir très prochainement ! Cordialement Charlie, Service clients Samsung

CX

Your new Buds3 Pro are as efficient as they are stylish and will allow you to hear all your favourites exactly as their creators intended. The new design makes them even more comfortable to wear, and even makes it easy to place them in your ear correctly, so there's less risk of them falling out while you're active. It will connect in an instant to a wide-range of external devices, making it easy to get access to your playlists. The Active Noise Cancellation will keep any unwanted sounds out, removing any distractions from your enjoyment. ^DB at Samsung Support

Service clients Samsung

Bonjour vce33, Samsung vous remercie d'avoir partagé votre avis si complet et détaillé. Votre satisfaction est la plus grande récompense pour nous. Visitez notre site pour découvrir les dernières nouveautés et complétez votre écosystème Samsung : https://www.samsung.com/fr/ Cordialement Alex, Service clients Samsung