Pantalla 85 pulgadas Neo QLED 4K, QN1EF, Vision AI, Smart TV (2025)
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Aspectos destacados
Funciones
Escala tu experiencia con Samsung Vision AI
Características principales
El compañero que mejora tu vida
Siente toda la potencia de la AI en 4K
Procesador NQ4 AI Gen2
Nuestro procesador NQ4 AI Gen2 crea una experiencia sin igual. Impulsada por 20 redes neuronales, transforma el contenido en una calidad de imagen cercana a 4K. Nuestro Procesador NQ4 AI Gen3 optimiza la imagen y el sonido para ofrecer una experiencia 4K tanto en servicios OTT como en videojuegos o deportes en directo.
Aumenta la resolución de todos tus contenidos a 4K
Escalado 4K AI
Mira tus contenidos favoritos con todo detalle. Nuestro procesador de AI puede tomar contenidos y mejorarlos hasta una resolución 4K gracias a sus 128 redes neuronales de AI, todo ello manteniendo una calidad de imagen nítida y fluida.
Calidad de imagen
Nuestra tecnología Mini LED avanzada
Quantum Mini LED
Experimenta un contraste ultra definido con Quantum Mini LED, controlado con precisión por la Tecnología Quantum Matrix Slim. Esta innovadora tecnología de retroiluminación con Quantum Mini LED ofrece un contraste nítido y preciso.
Más información
Calidad de imagen
Colores reales, QLED real. No mereces menos.
Colores vibrantes y precisos amplificados por la lámina Quantum Dot de Samsung sin cadmio.
Experiencia de juego
Movimiento fluido para juegos de hasta 144 Hz
Motion Xcelerator 144Hz
Disfruta de imágenes fluidas a velocidades increíblemente rápidas. Motion Xcelerator 144Hz ofrece una acción ultrasuave sin retrasos ni desenfoque de movimiento. Podrás disfrutar de imágenes nítidas y velocidades ultra rápidas para juegos VRR de hasta 4K 144 Hz.
*4K 144Hz sólo está disponible con juegos conectados a PC que admitan dichas especificaciones (se requiere tarjeta gráfica de PC).* El rendimiento puede variar.
Accede fácilmente a todos tus juegos desde tu pantalla sin necesidad de una consola.
Gaming Hub
Gaming Hub organiza los juegos de aplicaciones, consolas y plataformas en la nube en un único lugar. También ofrece recomendaciones basadas en tus preferencias de juegos, para que puedas descubrir fácilmente tus nuevos juegos favoritos.
*Los juegos y contenidos disponibles pueden variar según los modelos y están sujetos a cambios sin previo aviso.* Algunos juegos requieren un control por separado.* Es posible que se requiera conexión a Internet y suscripción.* Requiere Samsung account.
Más sobre
Experiencia de juego
Sonido
One UI Tizen
Personaliza tu experiencia
One UI Tizen
One UI Tizen proporciona una experiencia de pantalla personalizada. Con Samsung Tizen OS, ofrece todas las últimas funciones innovadoras de Samsung. Tu experiencia también está protegida por Samsung Knox en todos los dispositivos SmartThings. Además, One UI Tizen será compatible con las actualizaciones de Tizen OS durante los próximos 7 años.
Samsung la marca global No.1 desde hace 19 años
Por 19 años consecutivos la marca Samsung ha sido reconocida como la marca global número uno en pantallas.
Acceso gratuito a 120+ canales
Un sinfín de contenidos gratuitos
Accede a canales gratuitos, incluidos los canales premium de Samsung TV Plus. Disfruta de noticias, deportes, películas, entretenimiento, música, programas infantiles y mucho más.
Más sobre
One UI Tizen
SmartThings
Conecta y gestiona tus dispositivos inteligentes, todo desde tu pantalla
SmartThings
Con SmartThings tienes un Hub integrado en tu pantalla que te ayuda a conectar y controlar dispositivos inteligentes, incluso los que requieren compatibilidad con Matter y HCA.
Más sobre
SmartThings
Diseño
Más elegante y delgada que nunca
AirSlim
Un diseño elegantemente delgado que se integra perfectamente en cualquier espacio.
Sustentabilidad
Recárgalo con Luz Solar
Control remoto SolarCell
Con un panel solar en la parte posterior, nuestro control remoto SolarCell se carga con luz solar y con luz ambiental, sin necesidad de pilas desechables. Y con funciones inteligentes como un micrófono integrado y un asistente de voz, este control remoto es innovador en más de un sentido.
*Para cargar el mando a distancia con energía solar, colócalo con el panel solar hacia arriba. Colócalo en el cuarto de estar con las luces encendidas o cerca de una ventana para que le dé la luz natural.* Si se agota la batería del mando a distancia, puedes cargarlo con un cable USB-C. Para comprobar el nivel de batería restante del mando a distancia, consulta el menú de la pantalla (Ajustes > General y privacidad > Ahorro de energía y alimentación > Batería disponible del control remoto).Especificaciones
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NeoQLED
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Tamaño de la pantalla
85"
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Frecuencia de refresco
120Hz(Up to 144Hz)
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Resolución
4K (3,840 x 2,160)
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Motor de imágenes
NQ4 AI Gen2 Processor
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HDR (High Dynamic Range)
Neo Quantum HDR
-
HDR10+
Yes (ADAPTIVE/ GAMING)
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AI Upscale
4K AI Upscaling
-
Contraste
Quantum Matrix Technology Slim
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Ángulo de visión
Wide Viewing Angle
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Micro Dimming
Supreme UHD Dimming
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Contrast Enhancer
Real Depth Enhancer
-
Tecnología de movimiento
Motion Xcelerator 144Hz
-
Smart Calibration
Basic
-
Filmmaker Mode (FMM)
Yes
-
Supersize Picture Enhancer
Yes
-
HDR Brightness Optimizer
Yes
-
Color Booster
Color Booster Pro
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AI HDR Remastering
Auto HDR Remastering
-
EyeComfort Mode
Yes
-
Object Tracking Sound
OTS Lite
-
Q-Symphony
Yes
-
Potencia de salida (RMS)
20W
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Tipo de altavoces
2CH
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Active Voice Amplifier
Yes (Active Voice Amplifier Pro)
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Adaptive Sound
Yes (Adaptive Sound Pro)
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360 Audio
Yes
-
Sistema operativo
Tizen™ Smart TV
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Bixby
Yes
-
Interacción Far-Field Voice
Yes
-
Built-in Voice Assistant
Alexa
-
Samsung TV Plus
Yes
-
Navegador web
Yes
-
Works with AI Speaker
Alexa, Google Assistant
-
SmartThings Hub / Matter Hub / IoT-Sensor Functionality / Quick Remote
Yes
-
Multi Device Experience
TV to Mobile, Mobile to TV, TV initiate mirroring, Sound Mirroring, Wireless TV On, Tap View
-
Multi-View
upto 2 videos
-
Apple AirPlay
Yes
-
ScreenVitals
Yes
-
Storage Share
Yes
-
Click to Search
Yes
-
Generative Wallpaper
Yes
-
Karaoke Mic
Yes
-
Auto Game Mode (ALLM)
Yes
-
Game Motion Plus
Yes
-
Dynamic Black EQ
Yes
-
VRR
Yes
-
Surround Sound
Yes
-
Super Ultra Wide Game View
Yes
-
Mini Map Zoom
Yes
-
FreeSync
FreeSync Premium
-
Light-sync
Yes
-
HGiG
Yes
-
Gaming Hub
Yes (KR, US, CA, BR, GB, FR, DE, IT, ES, MX, AU)
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AI Auto Game Mode
Yes
-
Transmisión digital
ATSC
-
Sintonizador analógico
Yes
-
HDMI
4
-
USB
2 x USB-A
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HDMI (High Frame Rate)
4K 144Hz (for HDMI 1/2/3/4)
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Ethernet (LAN)
1
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Salida de audio digital (óptica)
1
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Entrada RF (antena / cable)
1/1(Common Use for Terrestrial)/0
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Wi-Fi
Yes (Wi-Fi 5)
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Bluetooth
Yes(5.3)
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Anynet+ (HDMI-CEC)
Yes
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HDMI Audio Return Channel
eARC
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Diseño
AirSlim
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Tipo de bisel
3 Bezel-less
-
Color frontal
BLACK
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Tipo de base
AERO LINEAR
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Color de base
BLACK
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Art Store
Yes
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POP integrado
Yes
-
EPG
Yes
-
PVR extendido
Yes
-
IP Control
Yes
-
Idiomas
English, Spanish, French
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V-Chip
Yes
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Accesibilidad - Guía de voz
Czech (Czech Republic),Danish (Denmark),Dutch (Netherlands),English (US),Finnish (Finland),French (Canada),German (Germany).Greek (Greece),Hungarian (Hungary),Italian (Italy),Korean (Korea),Norwegian (Norway),Polish (Poland).Portuguese (Portugal),Romanian (Romania),Slovak (Slovakia),Spanish (Mexico),Swedish (Sweden)
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Low Vision Support
Relumino, Magnification, Audio Description, Zoom Menu and Text, High Contrast, SeeColors, Color Inversion, Grayscale, Auto Picture Off
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Hearing Impaired Support
Closed Caption (Subtitle), Multi-output Audio, Caption Position, Sign Language Zoom, Separate Closed Caption, Sign Language Guide
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Motor Impaired Support
Slow Button Repeat, Remote Control App. for All
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Sensor Eco
Yes
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Alimentación
110-127V~ 50/60Hz
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Consumo de energía (máximo)
295 W
-
Apagado automático
Yes
-
Auto Power Saving
Yes
-
Paquete (A x Al x P)
2059 x 1200 x 171 mm
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Equipo con base (A x Al x P)
1901.7 x 1142.3 x 365.6 mm
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Equipo sin base (A x Al x P)
1901.7 x 1086.5 x 26.9 mm
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Base (básica) [A x P]
1420 x 365.6 mm
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Base (mínima) [A x P]
370 x 365.6 mm
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VESA Spec
600 x 400 mm
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Peso del paquete
53.1 kg
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Peso del equipo con base
41.5 kg
-
Peso del equipo sin base
40.7 kg
-
Modelo de control remoto
TM2360E
-
Soporte para Slim Fit Wall-Mount
Yes
-
Manual de usuario
Yes
-
Full Motion Slim Wall Mount (Y22)
Yes
-
Webcam Support
Yes
-
Zigbee / Thread Module
Built-In
-
Cable de alimentación
Yes
Reseñas
Pantalla 85 pulgadas Neo QLED 4K, QN1EF, Vision AI, Smart TV (2025)
- El televisor Samsung Neo QLED 4K ofrece una impresionante calidad de imagen y de imagen, con colores vibrantes, negros profundos y una excelente claridad, especialmente al ver contenido 4K o jugar a videojuegos.
- Las funciones impulsadas por IA, como el seguimiento de objetos y el control por voz, también son bien recibidas.
- Algunos usuarios han informado de problemas con el software y la interfaz de usuario del televisor, que consideran demasiado complejos y lentos en ocasiones.
- Los altavoces incorporados se consideran decepcionantes, y muchos recomiendan utilizar una barra de sonido independiente para obtener un mejor rendimiento de audio.
- En general, el televisor ofrece una experiencia visual de alta calidad, pero el software y la calidad de audio podrían mejorarse.
Reseñas con imágenes y videos
Filtros
El orden por relevancia coloca las mejores reseñas en la parte superior. Consideramos los votos importantes, la reseña más reciente, imágenes y otras características que los lectores buscan en sus reseñas.
Filtros
1,914 Reseñas
2022-04-28
Operations
Thank you, The Frame Fan! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV.
2021-11-10
Charlotte, NC
2021-04-26
Strasbourg
2026-03-04
2021-07-11
Beauvais
service clients Samsung
"Bonjour, Merci pour votre fidélité et d’avoir pris le temps de partager votre expérience avec la TV The Frame 65'' QLED 2021. N’hésitez pas à faire usage de la “ fonction ART “ lorsque votre téléviseur est en veille afin de profiter de l’affichage d’une oeuvre d’art : https://www.samsung.com/fr/lifestyle-tvs/the-frame/art-mode/ Sachez que Samsung met à votre disposition des solutions & astuces afin de vivre une expérience Samsung complète : https://www.samsung.com/fr/support/model/QE65LS03TAUXXC/ Vous retrouverez aussi les expériences d’utilisateurs comme vous dans la communauté Samsung que nous vous invitons à rejoindre : https://eu.community.samsung.com/t5/t%C3%A9l%C3%A9visions/bd-p/fr-tv Nous restons à votre écoute. Morgan, Service clients Samsung "
2025-10-01
2026-06-15
2025-10-13
2022-05-01
Operations
Thank you, Martino! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung Frame TV.
2021-12-30
Miami, Fl
2026-05-23
2026-04-14
2021-03-25
2021-10-15
Beverley
2025-12-07
Metuchen NJ
Samsung Specialist
ASIK, Thank you for sharing your concerns. Please know that the QN1EF TV's stand was solidly designed and extensively tested for stability. If it seems wobbly or looks crooked, please ensure the legs are installed correctly: “R” on the right, “L” on the left. The legs should slant outward toward the edges of the TV, and you should hear a “click” once they’re fully inserted. Samsung’s limited warranty covers manufacturer defects, but does not extend to damage during delivery, installation, or improper handling. You can find more details by entering your model number here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty Should you have further questions or concerns, please reach Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for: • Live Chat • Manuals, Software, & Warranty Info • Creating a Service ticket ~ Samsung Specialist
2024-08-30
Service Clients Samsung
Bonjour, Merci pour votre retour et d'avoir partagé votre expérience avec nous. Nous sommes heureux que vous appréciez la qualité de l'image de votre téléviseur. Concernant le mode Art, nous sommes navrés de cette mauvaise expérience. Nous vous invitons à prendre contact avec l’un de nos collaborateurs qui sera en mesure de trouver une solution adaptée à votre situation : https://www.samsung.com/fr/support/contact/ Nous espérons avoir l'occasion de vous fournir une expérience plus satisfaisante à l'avenir. Cordialement, Yael, Service Clients Samsung
2025-11-29
Seattle, WA
Samsung Specialist
Hi, We’re sorry to hear that your TV arrived with damage. While every unit is packaged carefully for transit, incidents can still occur during handling and delivery. Please reach out to our support team as soon as possible so we can review your case and guide you through the steps to get this resolved quickly. At your earliest convenience, please contact us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for: • Live Chat • Manuals, Software, & Warranty Info • Creating a Service ticket ~ Samsung Specialist
2021-04-20
Nicholasville
Samsung Brand Ambassador
Robynkeene: I am happy to hear that you are enjoying your new 2021 Frame QLED TV and appreciate you sharing your experience with mounting your TV. With style in spades, The Frame transforms to art when you're not watching TV. Choose from the Samsung Collection or upload your own pieces to reflect your personality. From iconic classics to modern marvels and stunning photography, Art Store gives you access to an ever-broadening range of art. Your experience with the YouTube TV app has been shared with our product teams. Please make sure that Auto Update is turned on so that your apps can stay current with the latest updates and patches. Navigate to the Settings within the App Store, and set Auto Update to: On. Should you have questions or need further assistance, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
2025-12-30
2022-05-24
Burton on Trent
2021-09-07
Orleans
2025-12-10
Colombia
Performance Team
Muchas gracias por tu atención. Tus comentarios son muy importantes para nosotros. ¡Esperamos que tengas una experiencia maravillosa con tu nuevo Samsung! ¡Estamos a tu disposición!
2021-04-03
Chicago, IL
Samsung Brand Ambassador
JMC128: Thank you for sharing the photo of your gallery wall. Your setup with the Frame TV is absolutely beautiful! Within Art Mode, there are Photo Filters, various border styles and color mats to match your images or surroundings, as well as settings to adjust brightness & color tone. Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
2024-11-15
La plata argentina
2021-03-26
Samsung Brand Ambassador
Jason: Thank you for sharing your photos and experience with mounting your 2021 Frame TV. The TV mounted over your fireplace looks fantastic! Elevate your space to make The Frame your own by enhancing it with different frame styles and color options. Within Art Mode, there are Photo Filters, various border styles and color mats to match your images or surroundings, as well as settings to adjust brightness & color tone. Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
2026-01-28
2026-05-21
Lima Perú
2021-04-20
Round Rock
2022-07-13
Lima
2026-05-20
México
2026-07-10
Lima, Perú
2026-07-18
2021-03-22
Jacksonville, FL
Samsung Brand Ambassador
Mark: Thank you for sharing your installation experience of Samsung’s new 2021 Frame TV and including a photo of your mounted TV. It looks fantastic! and you were able to keep your space looking clean and tidy with the One Invisible Connection and hidden One Connect Box. When watching TV, SpaceFit Sound is able to self-calibrate to optimize the sound based on your room’s acoustics. Should you need assistance with features or usage, please contact Samsung Customer Support via any of the below options: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Text HELP to 62913 Samsung Members App Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
2021-05-11
TOMS RIVER
2022-07-29
Leeds
Samsung Support
Your Frame TV is itself a work of art, whether you're watching a film or series, or having it turn a room in your house into your own private gallery, even without the addition of one the stylish bezels available. The 100% colour volume powered by the Quantum Dot technology boosts the picture of everything you watch to 4K quality, and the AI sound ensures every single word, or piece of action, is crystal clear. ^DB at Samsung Support
2026-07-14
Lübbenau
Samsung Service Team
Hallo, vielen Dank für deine gute Bewertung unseres Samsung Produkts. Deine Begeisterung erfreut uns sehr und wir sind glücklich zu lesen, dass dir unser Produkt gefällt. Wir schätzen, dass du dir die Zeit für die Rezension genommen hast.
2026-01-16
Regensburg
Samsung Service Team
Hello, thanks for sharing your experience. We understand how frustrating that must be, especially given the Neo QLED expectations. Your feedback on the local dimming performance is important, and we’ll make sure it’s forwarded to the responsible team for closer review.
2026-07-16
Bogotá
2026-01-18
Samsung.com
Hola, Lamentamos el fallo y estamos deseando ayudarte. Por favor, ponte en contacto con nuestro equipo de soporte técnico a través de chat o WhatsApp en el siguiente enlace: https://www.samsung.com/es/support/contact/#contactinfo
2026-07-16
Frankfurt am Main
2022-06-18
Operations
Hi Vizo, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks!
2025-05-02
2025-11-13
2026-07-06
2021-07-09
Operations
Hi there, thank you for your detailed review. We are sorry to hear you're disappointed with our service process, and we truly hope your next experience is a better one. Please, do not hesitate to contact us at 1-800-SAMSUNG or use the live chat on our website (http://www.samsung.com/ca/support/) so that we can better assist you. Thanks. M.L
2021-06-10
2025-12-07
2025-07-23
2026-01-14
2026-07-16
2026-06-23
2026-07-15
2021-07-23
2021-04-14
BRIDGEPORT
2026-01-11
2025-09-26
2022-03-30
Operations
Hi Maria, thank you for the 5-star review! We love to hear positive feedback and we’re delighted to know you're satisfied with your new Samsung Smart TV. ML
2025-09-25
2021-12-05
CA
Samsung Brand Ambassador
Michelle, Thank you for sharing the issues you are experiencing when mounting your Frame TV. So we can better understand the problems you are experiencing and provide you with assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info We hope to hear from you. ~ Samsung Specialist
2025-05-22
2024-07-04
2026-04-27
2026-06-03
Maicao, La Guajira
2022-12-01
manchester
Samsung Support
We're sure that once you've had a chance to experience everything that your new The Frame QLED 4K Smart TV can do that you'll be loving it even more, but it's great to see that it's already off to a great start. ^DB at Samsung Support
2026-03-21
2025-12-01
2026-05-26
Peru
2026-05-20
Estado de México chalco
2021-04-30
Fort Lauderdale
Samsung Brand Ambassador
Ayokana: Thank you for purchasing Samsung’s new 2021 Frame TV and for your review. I am happy to hear setup was easy and that you are enjoying the realistic picture quality delivered to your screen with our Quantum Dot technology which powers over a billion brilliant shades of vivid and lifelike colors that stay true regardless of the scene’s brightness. The Frame transforms into a beautiful work of art when you’re not watching TV. Activate the built-in motion sensor so whenever you walk into the room, your TV displays one of your favorite selections. If you have any questions about features, settings, etc., Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
2021-04-19
2021-07-24
2025-11-21
2021-10-02
2021-04-20
2021-04-20
Round Rock
Samsung Brand Ambassador
aortega88: I am happy to hear that you are enjoying Samsung’s new beautiful and sleek 2021 Frame TV. Showcase art, photos, TV, and movies in stunning 4K resolution on a display with customizable bezels to enhance your décor. For the 65” Frame, they come in Modern Teak, Modern White, and Modern Brown. We appreciate you sharing your user experience and thoughts on the interface and will share that feedback with our product teams. Should you have questions or need further assistance, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
2021-10-05
Samsung Brand Ambassador
Hi Justin, Thank you for purchasing the Frame TV and for your feedback. I am very sorry you are experiencing issues running out of storage space for art, apps, and updates. Here are some things you can try: 1) Go to Settings > Support> Device Care > Start Device Care This service checks memory and frees up unused cached memory and closes background apps. 2) Remove apps you no longer need. From the Home screen, go to Apps > Settings > delete your apps from here 3) Turn automatic updates on. Select Settings > Support > Software Update, then select Auto Update. Please check to see if you are running the latest firmware version. Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update. I hope these tips help! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info ~ Samsung Specialist
2025-11-09
Performance Team
Muchas gracias por tu atención. Tus comentarios son muy importantes para nosotros. ¡Aprovecha al máximo tu nuevo equipo Samsung! Consulta tips de uso para tus productos o contáctanos para conocer más sobre tus nuevos productos en [https://www.samsung.com/mx/support/]
2021-03-20
CALIFORNIA
Samsung Brand Ambassador
Hi! Thank you for purchasing Samsung’s new 2021 Frame TV. I am happy to hear setup was easy and that you are enjoying the realistic picture quality delivered to your screen with our Quantum Dot technology which powers over a billion brilliant shades of vivid and lifelike colors that stay true regardless of the scene’s brightness. The Frame transforms into a beautiful work of art when you’re not watching TV. Activate the built-in motion sensor so whenever you walk into the room, your TV displays one of your favorite selections. Should you need assistance with features or usage, please contact Samsung Customer Support via any of the below options: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Text HELP to 62913 Samsung Members App Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
2025-05-24
2021-10-18
Nashville, TN
Samsung Brand Ambassador
CL77, Thank you for choosing The Frame TV and for sharing your experience with the motion sensor. Please ensure the motion sensor (located at the bottom of the TV) is not blocked, as this can prevent the sensor from working properly. Some additional things to consider when using Motion Sensor: 1) If the surrounding area is too dark or bright, the motion sensor may not work normally. 2) The performance of the motion sensor may be affected by the installation environment (height, tilt, obstacles). 3) If the clothes you wear or your skin color is similar to the surrounding shading, the motion sensor may not work properly. 4) The TV responds to all visual changes around it (lights, displays, dogs, out-of-window changes, and other occurrences). 5) You can adjust the response level by adjusting the sensitivity of the motion detector. Go to: Home > Art > Settings > Motion Detector If you are still experiencing issues with the motion sensor not working properly, please contact Samsung Customer Support and a representative will gladly assist you. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info ~ Samsung Specialist
2022-05-03
2026-02-25
México
Performance Team
Muchas gracias por tu atención. Tus comentarios son muy importantes para nosotros. ¡Aprovecha al máximo tu nuevo equipo Samsung! Consulta tips de uso para tus productos o contáctanos para conocer más sobre tus nuevos productos en [https://www.samsung.com/mx/support/]
2025-10-16
2026-04-10
Samsung AU
Thank you for your detailed review! We’re thrilled you’re enjoying the picture quality, refresh rate, and customisation options. We also appreciate your helpful tips around reflections and sound setup—great insights for other users. Enjoy your TV!
2021-04-20
Nicholasville
2021-12-13
Detroit, MI
Samsung Brand Ambassador
Hi Brian, Thank you for choosing The Frame TV and for your review. Please know the Samsung Collection not only refers to the pre-loaded artwork, but the Art Store as well. The Art Store gives you access to over 1,400 classic and modern masterpieces, as well as stunning digital art and photography from galleries around the world. Additionally, Samsung has partnered with Xbox to bring stunning new artwork to our Art Store Collection, allowing you to further personalize your setup with art from Halo, Gears of War, Fallout and more. When you subscribe to The Art Store Membership, you can use the Art Store unlimitedly and enjoy various art works and replace them with new ones according to your preferences. Navigate to Art Store > Membership and follow the on-screen instructions to complete your subscription. You can also subscribe to the Art Store using the SmartThings app as well. I hope this helps! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info ~ Samsung Specialist
2026-07-17
SamsungAU
We appreciate you sharing your experience with us and we will pass your feedback onto the relevant team. We will use this feedback to better our services for a better experience in the future. If you do need any assistance in the future, you can reach out to our support team. You can reach them here: https://www.samsung.com/au/support/contact
2022-04-22
Grenoble
service clients Samsung
Bonjour Anthal, Merci de nous avoir fait part de votre avis concernant la Smart TV The Frame 75"" QLED 2021. Sachez que vous pouvez diffuser vos propres photos sur le téléviseur, pour cela, n’hésitez pas à cliquer sur le lien suivant : https://www.samsung.com/fr/support/tv-audio-video/comment-transferer-des-photos-depuis-un-support-de-stockage-externe-vers-la-tv-frame/ De plus, profitez de toutes les fonctionnalités de votre appareil, en consultant notre page dédiée aux solutions et astuces : https://www.samsung.com/fr/support/model/QE75LS03AAUXXC/#tips Enfin, nous vous invitons à rejoindre la communauté Samsung, vous y trouverez les conseils des autres utilisateurs comme vous : https://eu.community.samsung.com/t5/t%C3%A9l%C3%A9visions/bd-p/fr-tv Nous restons à votre disposition, Alex, service clients Samsung
2021-06-10
Bridgeport
2021-06-20
service clients Samsung
"Bonjour droux, Nous vous remercions d’avoir partagé votre avis concernant la TV The Frame 65'' QLED 2021.Votre retour est important pour apporter les améliorations nécessaires au sein de nos équipes. Savez vous que le téléviseur The Frame est fourni avec une mémoire de stockage intégrée qui vous permet de stocker jusqu’à 1 200 images? Vous pouvez également envoyer vos photos au téléviseur The Frame via votre téléphone ou une clé USB, et afficher vos propres œuvres. Vous trouverez ici les informations qui vous aideront à partager votre contenu sur l’écran de votre téléviseur : https://www.samsung.com/fr/support/tv-audio-video/comment-ajouter-mon-televiseur-a-l-application-smartthings/ Sachez que Samsung mets à votre disposition de nombreuses solutions et astuces afin de vous aider dans l’utilisation de votre appareil , n’hésitez pas à les consulter : https://www.samsung.com/fr/support/model/QE65LS03AAUXXC/ Nous vous invitons aussi à rejoindre la communauté Samsung , vous pourrez y partager votre expérience mais aussi trouver des conseils de la part de nombreux utilisateurs comme vous : https://eu.community.samsung.com/t5/t%C3%A9l%C3%A9visions/bd-p/fr-tv Nous restons à votre disposition. Alex, Service clients Samsung "
2021-07-26
Burbank, Ca
Samsung Brand Ambassador
Derek, Thank you for choosing The Frame QLED TV and taking the time to share your experience with your TV's response time and app functionality. These issues may be related to your network connection and quality. We suggest you try the following: 1. Use 5G Wi-Fi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. You may want to enable automatic updates for conveniences. Go to Settings > Support > Software Update, then select Auto Update. Additionally, to optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care. This improves your apps performance as it frees up unused cached memory and closes background apps. If the issue persists, please also try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue. I hope these tips help! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. Thank you for choosing Samsung, we hope to hear from you. ~ Samsung Specialist
2021-07-23
2022-01-10
Operations
ATownsend, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung TV!
2026-07-16
2025-05-24
Medellín
Social Media.
Hola, Leonardo.👋 Esperamos que disfrutes al máximo tu nuevo Televisor Smart 75”.🖥️💙
2021-07-01
2021-10-18
Clamart
service clients SAMSUNG
"Bonjour mc92, Merci beaucoup de votre retour concernant la TV The Frame 50'' QLED 2021. A la page 107 du manuel suivant , vous trouverez les manipulations nécessaires pour personnaliser les chaînes de votre téléviseur : https://downloadcenter.samsung.com/content/UM/202109/20210910124253866/OSNDVBEUA-7.2.0_EM_OSCAR_EU_FRA_210910.0.pdf En cas de besoin, nos collaborateurs sont aussi là pour vous accompagner. N’hésitez pas à les contacter : https://www.samsung.com/fr/support/contact/ Sachez que Samsung met à votre disposition différentes astuces et solutions : https://www.samsung.com/fr/support/model/QE50LS03AAUXXC/ Nous vous invitons aussi à rejoindre la communauté Samsung, afin de partager votre expérience et retrouver les conseils de nombreux utilisateurs comme vous : https://eu.community.samsung.com/t5/t%C3%A9l%C3%A9visions/bd-p/fr-tv Nous restons à votre disposition, Alex, service clients Samsung "
2021-09-15
2022-02-25
Rancho Cordova, Ca
2021-07-23
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* Todas las imágenes mostradas son con fines ilustrativos. Las características y especificaciones del equipo están sujetas a cambios sin previo aviso.