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TERMS AND CONDITIONS
Refurbished
Limited Warranty Conditions
Terms and Conditions for Refurbished Products – Employee Offer
- For the purposes of the Terms and Conditions for Refurbished Products (“Terms and Conditions“) "we" or "us" or “Samsung” means Samsung India Electronics Private Limited, and "you" means you, the employees of Samsung. These Terms and Conditions shall constitute the Contract between you and us for the supply of Refurbished Products. No other terms and conditions including any standard terms of business that you may have shall apply. The Contract cannot be varied unless we agree to vary it in writing or by email.
Limited Warranty Conditions
- The Products under this Offer shall carry a limited "6 months" warranty from the purchase invoice date (“Warranty”).
- Refurbished Product purchased is only eligible for repair Warranty in order to restore it to proper working condition. No claims shall be accepted for replacement or refund under or out of Warranty condition in any circumstances.
- This Warranty does not apply to minor cosmetic imperfection of the Refurbished Product such as scratches, marks, discoloration, etc., and no support is granted with regard to such cosmetic imperfection.
- Samsung’s obligation under this Warranty for Refurbished Product is only limited to the handset device. Accessories will not be eligible for any repair or replacement warranty (except battery, which shall have a warranty for "3 months" from the purchase invoice date)
- For repair, it is the responsibility of the purchaser to contact the nearest authorized service centre and bring the Refurbished Product to the authorized service centre at purchaser’s cost and risk.
- In the event of repairs of the part/s of the Refurbished Product, this Warranty will thereafter continue and remain in force only for unexpired period of the Warranty.
- In case of any damage to the Refurbished Product caused by accident, tampering, misuse or neglect of the purchaser, this Warranty conditions shall not applicable and repairs will be done subject to availability of parts and on a chargeable basis only.
- The packaging of the Refurbished Product clearly states that the Refurbished Product is a repaired product.
- The packaging of the Refurbished Product clearly states that the Refurbished Product is a repaired product.
- In case of any manufacturing defects in the Refurbished Product, the employees are requested to contact the authorized Samsung service centre. HR or Samsung Shop team will not entertain any escalations related to any manufacturing defects pertaining to the Refurbished Product.
- The Warranty does not cover replacement for Dead on Arrival Products. Such Products will only be repaired by the Samsung service center and there will be no replacement or refund for the same.
- In case of any apparent damage to the package of Refurbished Product, please report immediately to Samsung SHOP Support at support.estore@samsung.com . Employees are requested to not open, use or activate such device. A replacement/refund will be processed post investigation. In case the Employee activates such Product, no refund/replacement will be given.
Other Terms and Conditions
- The Offer is valid on Samsung refurbished or repaired Smartphones and Tablets (hereinafter called as “Refurbished Products”).
- The price for the Refurbished Products will be the price set out on the website provided that it has been confirmed in the Order Confirmation. VAT is payable by you at the applicable rate as indicated on the website. Delivery costs, where applicable, are payable by you at the price set out on the web site, provided such costs have been confirmed by Samsung.
- The Offer is valid for all Samsung and its affiliates employees with mySingle ID. On-roll employees & off-roll (direct outsource) will be eligible for the offer - SIEL / SDSI/ SRI Bangalore, Noida & Delhi / SIEL-P ( Chennai & Noida).
- Each employee will be eligible for purchasing three (3N) units of Product - per offer per month.
- The Offer is valid till stocks last.
- The Offer can be availed from Samsung Shop (i.e. Samsung e-store) only.
- Purchase of the Refurbished Product is limited to the use of the employee, his/her family and friends.
- No other Offer will be applicable along with this Offer.
- Order once placed cannot be changed or cancelled.
- Any employee who purchases a Refurbished Product under this Offer needs to retain or ensure that his/her family or friends in whose name the Refurbished Product is purchased, retain it for a minimum period of 6 months from date of invoice, until the expiry of basic Warranty of product.
- All purchases under this Offer are subject to audit check and any employee found in violation of the guidelines would be penalized basis company policy.
- Order once placed cannot be modified or cancelled.
- Delivery of the Product may take at least 15-20 working days depending upon the geographical conditions.
- Purchases under this Offer shall be at the sole discretion / risk of the employee. Samsung does not provide any guarantee / warranty of the same beyond 6 months. Hence, no disputes shall be entertained
- Our maximum aggregate liability under the Offer whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Refurbished Product(s).
TERMS AND CONDITIONS
Flash sale
TV Offer Terms and Conditions
- All employees having @Samsung.com, @partner.samsung.com, @Harman.com and @cheil.com are eligible to avail this offer
- Each employee will be eligible for 3 numbers of units per person from any of the models on offer.
- This offer would be over and above their normal yearly TV quota. (Coupon)
- Purchase of the product is limited to the use of the employee, his/her family and Friends.
- Any employee who purchases a TV under this scheme needs to retain the TV for a minimum period of 1 year.
- All purchases under this scheme are subject to audit check and any employee found in violation of the guidelines would be penalized basis company policy.
- eStore team reserves the right to cancel an order in case of stock unavailability.
- Order once placed cannot be changed or cancelled.
- Delivery timelines are 15-20 working days.
- Employee must contact Samsung Service Call Center at 1 800 40 SAMSUNG to log an installation call immediately after delivery. It is suggested that the product is unpacked in presence of an installation engineer
- In case the product is found physically damaged upon box opening, employee must obtain a Service Report from installation engineer and forward a copy to support.estore@samsung.com along with images of the damaged unit. Replacement or rebilling of such orders will be subject consent of management and availability of material. Samsung or Savex Technologies will be unable to return such orders if the original packaging of the product is not retained or product is found used by customer.
Wearable Offer Terms and Conditions
- All Samsung and affiliates employees with mySingle id (On Roll and eligible Off Roll) can avail the offer - SIEL / SRI Bangalore & Noida / SIEL-P, SIEL-N.
- Each employee will be eligible for maximum of 1 unit of each wearable under offer.This offer would be over and above their normal yearly wearable voucher quota.
- Purchase of the product is limited to the use of the employee, his/her family and Friends.
- No other offer will be applicable along with the Employee Offer.
- Any employee who purchases the device under this scheme needs to retain it for a minimum period of 1 year.
- All purchases under this scheme are subject to audit check and any employee found in violation of the guidelines would be penalized basis company policy.
- Order once placed cannot be changed or cancelled.
- Delivery timelines are 10-15 working days.
- In case the product is found physically damaged upon box opening, employee must obtain a Service Report from installation engineer and forward a copy to support.estore@samsung.com along with images of the damaged unit. Replacement or rebilling of such orders will be subject consent of management and availability of material. Samsung or Savex Technologies will be unable to return such orders if the original packaging of the product is not retained or product is found used by customer.
Monitor Offer Terms and Conditions
- All employees having @Samsung.com, @partner.samsung.com, @Harman.com and @cheil.com are eligible to avail this offer
- Each employee will be eligible for 3 numbers of units per person from any of the models on offer.
- This offer would be over and above their normal yearly Monitor quota. (Coupon)
- Purchase of the product is limited to the use of the employee, his/her family and Friends.
- Any employee who purchases a Monitor under this scheme needs to retain the Monitor for a minimum period of 1 year.
- All purchases under this scheme are subject to audit check and any employee found in violation of the guidelines would be penalized basis company policy.
- eStore team reserves the right to cancel an order in case of stock unavailability.
- Order once placed cannot be changed or cancelled.
- Delivery timelines are 15-20 working days.
- Employee must contact Samsung Service Call Center at 1 800 40 SAMSUNG to log an installation call immediately after delivery. It is suggested that the product is unpacked in presence of an installation engineer
- In case the product is found physically damaged upon box opening, employee must obtain a Service Report from installation engineer and forward a copy to support.estore@samsung.com along with images of the damaged unit. Replacement or rebilling of such orders will be subject consent of management and availability of material. Samsung or Savex Technologies will be unable to return such orders if the original packaging of the product is not retained or product is found used by customer.
Mobile Offer Terms and Conditions
- All Samsung and affiliates employees with mySingle id (On Roll and eligible Off Roll) can avail the offer - SIEL / SRI Bangalore & Noida / SIEL-P, SIEL-N.
- Each employee will be eligible for maximum of 3 units in any combination.This offer would be over and above their normal yearly mobile voucher quota.
- Purchase of the product is limited to the use of the employee, his/her family and Friends.
- No other offer will be applicable along with the Employee Offer.
AC Offer Terms and Conditions
- All employees (On Roll and Off Roll) having @samsung.com, @partner.samsung.com, @harman.com and @cheil.com email IDs will be eligible
- Each employee will be eligible for 3 numbers of units per person from any of the models on offer.
- This offer would be over and above their normal yearly AC quota. (Coupon)
- Purchase of the product is limited to the use of the employee, his/her family and Friends.
- No other offer will be applicable along with the Employee Offer.
- The model code chosen during the Online Purchase cannot be changed.
- Any employee who purchases an Air Conditioner under this scheme needs to retain the same for a minimum period of 1 year.
- All purchases under this scheme are subject to audit check and any employee found in violation of the guidelines would be penalized basis company policy.
- eStore team reserves the right to cancel an order in case of stock unavailability or unserviceability.
- In case of product damages reported by employee, cases will need to be handled as exceptions by billing additional stock to SAVEX.
- Box damage arising during transfer of product, will not be considered for replacement or Order Cancellation as per the current policy.
- Order once placed cannot be changed or cancelled.
- Delivery timelines are 15-20 working days.
- Employee must contact Samsung Service Call Center at 1 800 40 SAMSUNG (7267864) to log an installation call immediately after delivery. It is suggested that the product is unpacked in presence of an installation engineer
- Installation service on 3 Star AC is INR 499/- and 5 Star AC Free for the units sold through eStore Employee Flash Sale. This installation offer is valid till 31st July'18. The employee needs to present the SAVEX invoice copy to Samsung service engineer for same to be availed. Only Samsung AC Service engineer can install the AC under this scheme. Savex Invoice Date should be considered to evaluate the eligibility of Installation offer. The offer period mentioned in this RFA is for booking the AC on eStore - this date is not the actual Invoice date and not to be considered. Delivery of ACs to customer may happen till 45 days after the Offer period. Hence, Savex Invoice date should be referred for Installation offer
- Employee can check the details of installation services from Samsung Service Call Center. Customer to present & hand over the SAVEX Invoice copy to Samsung authorized service engineer. Standard installation covers only installation of unit with standard accessories provided with split AC. Any equipment/ extra refrigerant pipe, outdoor stand, mason and labor charges etc. will be charged extra as per actuals. Samsung shall not be responsible for any delay in installation due to non-availability of their service engineer/technician of for any other reason beyond control.
- In case the product is found physically damaged upon box opening, employee must obtain a Service Report from installation engineer and forward a copy to support.estore@samsung.com along with images of the damaged unit. Replacement or rebilling of such orders will be subject consent of management and availability of material. Samsung or Savex Technologies will be unable to return such orders if the original packaging of the product is not retained or product is found used by customer
Washing Machine Offer Terms and Conditions
- All employees (On Roll and Off Roll) having @samsung.com, @partner.samsung.com, @harman.com and @cheil.com email IDs will be eligible
- Each employee will be eligible for 3 numbers of units per person from any of the models on offer.
- This offer would be over and above their normal yearly washing machine quota. (Coupon)
- Purchase of the product is limited to the use of the employee, his/her family and Friends.
- No other offer will be applicable along with the Employee Offer.
- The model code chosen during the Online Purchase cannot be changed.
- Any employee who purchases an washing machine under this scheme needs to retain the same for a minimum period of 1 year.
- All purchases under this scheme are subject to audit check and any employee found in violation of the guidelines would be penalized basis company policy.
- eStore team reserves the right to cancel an order in case of stock unavailability or unserviceability.
- In case of product damages reported by employee, cases will need to be handled as exceptions by billing additional stock to SAVEX.
- Box damage arising during transfer of product, will not be considered for replacement or Order Cancellation as per the current policy.
- Order once placed cannot be changed or cancelled.
- Delivery timelines are 15-20 working days.
- Employee must contact Samsung Service Call Center at 1 800 40 SAMSUNG to log an installation call immediately after delivery. It is suggested that the product is unpacked in presence of an installation engineer
- In case the product is found physically damaged upon box opening, employee must obtain a Service Report from installation engineer and forward a copy to support.estore@samsung.com along with images of the damaged unit. Replacement or rebilling of such orders will be subject consent of management and availability of material. Samsung or Savex Technologies will be unable to return such orders if the original packaging of the product is not retained or product is found used by customer.
Terms and Conditions
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