enterprise technical support

ProCare enterprise technical support

Receive direct access to our US-based Tier-3 technical support services experts day or night, to rapidly assist you in device and OS interoperability issues, with prioritized escalation into engineering.

ProCare enterprise technical support

Receive direct access to our US-based Tier-3 technical support services experts day or night, to rapidly assist you in device and OS interoperability issues, with prioritized escalation into engineering.

Proactively monitoring your business technical support ecosystem and rapidly reacting to alerts

Our comprehensive suite of ongoing technical support services provides your organization with the expertise of Samsung engineers. We'll assess your mobile environment and provide regular reports to stay ahead of issues. And we're here to help you whenever a problem does arise.

Our comprehensive suite of ongoing technical support services provides your organization with the expertise of Samsung engineers. We'll assess your mobile environment and provide regular reports to stay ahead of issues. And we're here to help you whenever a problem does arise.

business technical support

Technical support services

  • Direct access to Tier-3 experts for device and OS interoperability issues
  • Target of 90 seconds to an expert with unlimited support requests
  • EMM integration and interoperability support
  • Single-point accountability, ownership and issue resolution

On-site senior technical support engineer

  • Advanced troubleshooting of technical issues for mobile devices
  • Change management planning services
  • Ad-hoc technical training and guidance
  • Subject matter expert (SME) for EMM planning and infrastructure design

Tech-to-Site

  • Senior technical support member of our team dispatched to your business location
  • On-site resolution of intricate or escalated technical issues
  • Support for technical issues and planned system changes

Technical support services

  • Direct access to Tier-3 experts for device and OS interoperability issues
  • Target of 90 seconds to an expert with unlimited support requests
  • EMM integration and interoperability support
  • Single-point accountability, ownership and issue resolution

On-site senior technical support engineer

  • Advanced troubleshooting of technical issues for mobile devices
  • Change management planning services
  • Ad-hoc technical training and guidance
  • Subject matter expert (SME) for EMM planning and infrastructure design

Tech-to-Site

  • Senior technical support member of our team dispatched to your business location
  • On-site resolution of intricate or escalated technical issues
  • Support for technical issues and planned system changes

Contact a business services specialist

Please provide your contact details and a business services specialist will get back to you. Or you can call (855) 581-6892 to talk with someone now.

Please provide your contact details and a business services specialist will get back to you. Or you can call (855) 581-6892 to talk with someone now.

Product Interest (select one or more):

More business service options

Device customization

Device migration services

Application development

Device customization

Device migration services

Application development

EMM consulting and integration

Device protection

EMM consulting and integration

Device protection

Mobility software and mobile security

Mobility software Mobility software

Mobility software

Samsung offers software-based services including device configuration, deployment, management, advanced security and maintenance.

Mobility software
Samsung offers software-based services including device configuration, deployment, management, advanced security and maintenance.
Knox security Knox security

Knox security

Samsung Knox is a defense-grade security platform built from the chip up for superior protection that’s easier to manage.

Knox security
Samsung Knox is a defense-grade security platform built from the chip up for superior protection that’s easier to manage.

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