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How do I Verify a Payment card in Samsung Pay on my Samsung Gear S3? (SM-R760, SM-R765, SM-R770)

The screens and steps shown below may vary by wireless service provider and your mobile device.

If you're having trouble verifying a payment card on Samsung Pay on Gear S3, make sure you've entered the correct information. If you are unable to verify your card in Samsung Pay, contact the card issuer for assistance. The steps below will help you get through payment card verification properly.

Verify a Payment Card

You may be asked for additional information when adding a payment card in Samsung Pay. This additional information or a one-time password (OTP) is required by some card networks (e.g., Visa, MasterCard, American Express) and card issuers (e.g., Bank of America, Citibank, U.S. Bank) as an added layer of security for verifying your identity.

During the process of adding your payment card, you will be prompted to verify your identity using an OTP. If you opt to verify later, your payment card will display a notice instructing you to verify the card.

  1. On your mobile device, from the Home screen, touch Apps.
  2. Touch Samsung Gear.

    The Samsung Gear app may be located in the Samsung folder by default on some devices.

  3. Touch the SETTINGS tab.
  4. Touch Samsung Pay.
  5. Touch VERIFY.
  6. If necessary, select a method to authenticate your identity using a one-time password (OTP).
  7. Enter the OTP and touch SUBMIT.
  8. Sign your name in the field and touch SAVE.
  9. Touch DONE to complete the process.
  10. After your card is added to Samsung Pay, it will be verified by the payment card network and the card issuer. On average, verification will take approximately 5 to 10 minutes. During that time, you will be unable to use your card in Samsung Pay. After the card is verified, it can be used immediately to make a purchase.

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