Use Samsung Cloud on the web
Samsung Cloud isn't just available on your phone; you can access it on your computer too. We've made it easy for you to access your important data from practically anywhere. In the web version, you can view your storage plan, manage your Gallery, and download or delete files.
Note: Samsung Cloud may not be available depending on your country or carrier. A Samsung account is required for Samsung Cloud.
Access and sign into the web portal
To access the web version of Samsung Cloud, you will need your Samsung account information. Then, you can access your saved data.
To sign in, navigate to the Samsung Cloud web portal, and then select Sign in. Enter your Samsung account information, and then select SIGN IN again.
To sign out, hover over your name in the upper right corner of the page, and then select Sign out.
Web portal dashboard layout
The Samsung Cloud web dashboard displays general information about all the data stored in your Samsung Cloud account. Scroll through the different categories, and select a category to view more details about it.
You can see your recent files, download photos, and even delete unnessary device backups.
Once you sign into the Samsung Cloud web portal, you can use the following settings on your computer:
Cloud usage - You can check how much cloud storage you are using. On the Samsung Cloud web portal, select Cloud usage to see a breakdown of your storage capacity, your available storage space, and more.
If you'd like more storage space, you can view your current plan on this page. Other storage options will also be displayed. You can upgrade your Samsung Cloud storage plan at any time; however, you can only complete the purchase from a phone or tablet.
Other synced data - Samsung Cloud also syncs data from other apps, such as Reminder and Samsung Notes. To see what other data is in your account, select Other Synced Data. You cannot view or download specific files here - you can only view a summary of which apps or programs have been backed up.
Samsung Cloud Drive - This feature lets you manually upload files onto a cloud drive. It's just like Google Drive, except it's run by Samsung. While you can only upload things from your phone, you can download the drive's files onto your computer. Just select Samsung Cloud Drive, select your desired files, and then select the Download icon.
Device Backups - Select Device Backups to see a list of backed up devices, as well as their last backup times. If you want to delete backup data from a specific device, select the device's name. Hover over the file O icon, and then select the Delete icon.
My Knox and Secure Folder - Data from your Secure Folder can be synced to the cloud too. To see the number of backed up Secure Folders, select My Knox and Secure Folder, and then enter your account's password. The backup size and last backup time for each device will also be displayed.
Other answers that might help
How would you like to contact us?
Chat with us
Live Chat support with a Samsung Care Pro.
Help with your order
Send us your inquiry and we will respond within 24 hours.