Air Conditioners FAQs

Find answers to all your questions about Samsung Air Conditioners here.

  • Q. What kinds of air conditioners can I use at home?

    Samsung offers several types for different spaces and needs. Single split systems connect one outdoor unit to one indoor unit—great for cooling a single room. Multi split systems connect one outdoor unit to multiple indoor units, allowing you to cool several rooms independently. Indoor unit options include the Bespoke AI WindFree™ Wall-mounted, Wall-mounted, 1-Way Cassette, and 4-Way Cassette models.

    https://www.samsung.com/za/air-conditioners/

    https://www.samsung.com/za/business/system-air-conditioners/

  • When buying a Samsung wall air conditioner, consider the following:

    • • Airflow technology: Check if it uses WindFree or conventional cooling modes.
    • • Energy efficiency: Look for models with good energy ratings to save on bills
    • • Heating function: Choose a unit with heating if you need year-round climate control.
    • • Air filtration: Features that reduce dust and allergens for cleaner air.
    • • Noise level: Quiet operation is important for comfort, especially in bedrooms.
    • • Smart control: Compatibility with apps like SmartThings for remote control.
    • • Ease of cleaning: Filters and parts should be easy to clean and maintain.

  • Samsung WindFree AC works differently from a conventional AC by gently spreading air for a comfortable, draft-free cooling experience.

    • • WindFree AC: In addition to blowing direct air strongly, it gently spread cool air through thousands of tiny holes to maintain a even temperature without blowing.
    • • Conventional AC: Blows air directly and strongly, which can cause uneven cooling and uncomfortable drafts.

    This makes WindFree AC more comfortable and pleasant for indoor use.

  • The Bespoke AI WindFree offers advanced comfort and energy-saving features:

    Combines WindFree cooling with AI-powered comfort for a customized experience.
    AI Fast & Comfort Cooling automatically adjusts settings based on room conditions
    AI Energy Mode reduces power consumption.
    Comfort Drying controls humidity without over-cooling the room, keeping your space dry and pleasant even in damp weather.
    SmartThings app lets you control, schedule, and monitor energy use from your phone.

    Learn More:
    https://youtu.be/flbWOsFJKds?si=_cYGmocJ7YRXdhYd

    https://www.samsung.com/za/air-conditioners/windfree/

  • Samsung WindFree air conditioners have smart AI functions that make cooling comfortable and efficient:

    • • AI Fast & Comfort Cooling4: Analyzes your usage patterns and room conditions to activate Fast Cooling and then switch to WindFree Cooling to maintain an ideal temperature.
    • • AI Energy Mode5: Automatically adjusts cooling levels based on your habits and room conditions to save energy without sacrificing comfort.
    • • SmartThings integration6: Allows you to control, schedule, and monitor your air conditioner remotely from your phone.

    All these features work together with WindFree technology to keep your space cool and draft-free, while saving energy and making daily use easier.

  • • Clean the filters every two weeks or as needed to keep airflow smooth.
    • Wipe the indoor and outdoor units gently with a soft cloth to remove dust.
    • Clear any debris around the outdoor unit to ensure proper ventilation.
    • Have a professional technician authorised by Samsung inspect the coils, refrigerant, and gas levels once a year.


    https://www.samsung.com/za/support/user-manuals-and-guide/

  • Before installing a Samsung AC, check the following:

    Make sure the space fits the indoor unit size with enough room for airflow.

    Confirm the wall is strong enough to hold the unit securely.
    Avoid placing near heat sources or blocking aiflow.
    Hire a professional technician authorised by Samsung to ensure correct placement and safety.
    Please note that a professional installer may refuse to install the product if the home setup does not meet the product's requirements.

    https://www.samsung.com/za/support/user-manuals-and-guide/

  • Choose an air conditioner with a BTU rating that matches your room size for efficient cooling without overworking the unit. For small rooms of around 20–25 m², look for models with 6,000–7,000 BTU. Medium rooms of 25–30 m² generally need 9,000–12,000 BTU. Larger spaces require higher BTU ratings. For best results, have a professional calculate the exact capacity needed based on your room’s layout, insulation, and sunlight

    How to choose AC capacity for your room:

    • • Match the BTU rating to your room size for efficient cooling without overworking the unit.
    • • For small rooms (20–25 m²), look for models with 6,000–7,000 BTU.
    • • Medium rooms (25–30 m²) generally need 9,000–12,000 BTU.
    • • Larger rooms require higher BTU ratings accordingly.

    For best accuracy, have a professional calculate the exact capacity based on your room’s layout, insulation, and sunlight exposure.

  • The PM 1.0 Filter line-up may differ between regions.
    The Samsung’s washable PM 1.0 filter captures ultra-fine dust (1.0 μm) and has a micro fan to trap and remove particles. It’s washable and reusable.

    The PM 2.5 filter captures larger particles (2.5 μm) and certain allergens, but usually needs replacing.

  • When replacing your air conditioner, arrange its proper disposal through your retailer’s take-back program or Samsung’s authorised recycling partners.


    • Air conditioners contain refrigerants and electronic parts that must be handled properly.
    • Certified disposal services are required to comply with local laws.
    • Never throw an air conditioner in the regular trash.

  • Samsung air conditioners may need consumables like air filters (washable PM 1.0, PM 2.5, or deodorising types) and remote control batteries (AA or AAA). Filters should be cleaned or replaced every few months, depending on usage and air quality. Always use genuine Samsung parts for best performance, available from Samsung’s official parts store, certified dealers, or trusted online shops.

  • Q. What is the delivery fee?

    Delivery options depend on how you place your order:


    • Samsung Account users: Free standard delivery is available on all products.
    • Guest users: You may be charged for standard delivery.
    • For faster delivery or specific scheduling, premium delivery options are available for an additional cost.


    Note: Delivery dates may vary by location.

    Learn More:
    https://www.samsung.com/za/shop-faq/delivery-and-installations/what-would-the-delivery-cost-be/

  • Installation services are available across South Africa. We work with certified and trusted installers.

    Find an experienced installer near you:
    https://samsungair.co.za/find-installer/

  • Installation charges vary based on the appliance and service. To find out the exact cost, identify an approved installer near you and directly confirm with the service provider: https://samsungair.co.za/find-installer/

  • Yes. Installation charges need to be factored for each product.


    • Identify approved insaller near you
    • Confirm the cost for installation with service provider

    Learn More:
    https://samsungair.co.za/find-installer/.

  • You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.

  • When ordering a large product, make sure it will fit your space. For items such as refrigerators, also check the delivery path, door size, lift, and hallway.


    • Check product dimensions on each product page.
    • View installation space requirements by downloading the manual from the product page.

    Note: Delivery dates may vary by location.

  • No. You cannot request a specific delivery time, but you can choose a delivery day and view the cut-off time at checkout.

    • • Specific time slots are not available.
    • • For larger items requiring installation, our carrier will contact you to arrange the delivery.

  • Yes, in some postcode areas. Availability depends on the installer, and we will confirm the possible dates when we contact you to book your installation.

  • Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment.

    https://www.samsung.com/za/shop-faq/products-and-orders/how-do-i-track-my-orders/

    *Process may differ for various retail partners product purchases

  • Unfortunately, once your order is placed, the delivery cannot be changed. Instead, you can:

    • • Cancel and place a new order
    • • If it is already on the way, wait for delivery, then return it and place a new order

    *Process may differ for various retail partners product purchases

  • Unfortunately, once your order is placed, it can’t be changed. You have two options:

    • • Cancel and place a new order
    • • If it’s already on its way, wait for it to arrive, then return it and place a new order

    *Process may differ for various retail partners product purchases

  • To return a product if you have changed your mind, please visit our Returns page for step-by-step instructions on returning both small and large items.

    Learn More:
    https://www.samsung.com/za/shop-faq/returns-and-cancellations/can-i-return-my-product/
    https://shop.samsung.com/za/terms-and-conditions

    *Process may differ for various retail partners product purchases

  • You can notify us within 14 days if you have changed your mind about an online order. You then have an additional 14 days to return the product

    • For change of mind: 14 days to notify + 14 days to return
    • For faulty products: Please see the ‘What can I do if my product is faulty?’ section.

    The return policy:
    https://www.samsung.com/za/shop-faq/returns-and-cancellations/what-is-the-returns-policy/
    https://shop.samsung.com/za/terms-and-conditions


    What can I do if my product is faulty?
    https://www.samsung.com/za/shop-faq/delivery-and-installations/if-my-product-is-received-damaged-what-should-i-do/

    *Process may differ for various retail partners product purchases

  • Yes, you can cancel your order if it has not yet been dispatched.


    • If not dispatched: Cancel directly.
    • If already dispatched: Wait for delivery, then request a return.

    https://www.samsung.com/za/shop-faq/returns-and-cancellations/can-i-cancel-my-order/

    *Process may differ for various retail partners product purchases

  • Return collection or drop-off costs vary depending on the product. Please refer to the details below:


    • Returns period: Notify us within 14 days of receiving your product(s) for an exchange or refund.
    • Full refund: Product must be in ‘as new’ condition with all original packaging, accessories, and any free items.
    • Reduced refund: May apply if the product is returned in a different condition.

    https://www.samsung.com/za/shop-faq/returns-and-cancellations/what-is-the-returns-policy/
    https://www.samsung.com/za/support/

    *Process may differ for various retail partners product purchases

  • Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support.

    Learn More:
    https://www.samsung.com/za/support/warranty/

    *Process may differ for various retail partners product purchases

  • Q. How often should I clean the air conditioner filters?

    Clean the air conditioner filters about every 2 weeks, or more often if you have pets, live in a dusty environment, or use the unit frequently. Clogged filters can block airflow, reduce efficiency, and affect air quality. Check your manual for guidance, as some models may display a “CF” (Clean Filter) indicator as a reminder.

    https://www.samsung.com/za/support/user-manuals-and-guide/

  • Yes. Most Samsung AC filters are washable. Remove the filter, rinse it with water, avoid harsh detergents, and let it dry completely before reinstalling. Always follow your user manual for correct steps.

    https://www.samsung.com/za/support/user-manuals-and-guide/

  • Replace a disposable air filter every 3–6 months, or sooner if it looks dirty, airflow drops, or odours appear. Some models use washable filters—clean and fully dry them before reinstalling. Always check your model’s manual for the recommended interval.

    https://www.samsung.com/za/support/user-manuals-and-guide/

  • Activate the self-clean mode via the remote or control panel. This feature dries the internal parts to prevent mold and odours.

    https://www.samsung.com/za/support/user-manuals-and-guide/

  • How to connect your Samsung air conditioner to SmartThings:

    • • Make sure your AC is compatible with SmartThings.
    • • Install the SmartThings app on your phone and sign in. The SmartThings app is available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.
    • • Put the air conditioner into pairing mode (follow the app’s on-screen instructions, scan the QR code on the unit, or enter the model number).
    • • Connect the AC to your 2.4 GHz Wi-Fi network.
    • • Complete the setup inside the app.

    https://www.samsung.com/za/support/user-manuals-and-guide/

    • • Charge or replace the remote batteries and make sure nothing blocks the signal.
    • • Avoid bright fluorescent/neon light near the receiver.
    • • Try re-pairing if the model supports it.

    Note: If the problem continues, visit Samsung Support for help.

    https://www.samsung.com/za/support/

    • • Check power to the indoor unit and breaker/RCD.
    • • Make sure the Timed Off or Sleep function isn’t enabled.
    • • Power the unit off/on for a soft reset.

    Note: If the problem continues (or shows an error code), note the code, visit Samsung Support for help.

    https://www.samsung.com/za/support/

  • The warranty coverage for Samsung air conditioners varies by region and model but generally includes defects in materials and workmanship for a specific period. To know the exact terms:

    • Check the warranty card that came with your AC.
    • Visit Samsung Air official website for warranty details: https://samsungair.co.za/warranty/

    This helps ensure you understand what is covered and the duration of your warranty.

  • A blinking light often means a protection or error condition. Try a power reset (turn OFF with the Power button or unplug for 1 minute, then ON).

    Note: If the problem continues (or shows an error code), note the code, visit Samsung Support for help.

    https://www.samsung.com/za/support/user-manuals-and-guide/

  • Ventilate the room and run Fan mode (3–4 hours). Remove odor sources near the return air. Clean the drain and wash the filters. Run Self/Auto Clean to dry the coil. Persistent odors may require professional cleaning of the indoor unit.

    https://www.samsung.com/za/support/user-manuals-and-guide/

  • Most leaks come from a blocked or kinked drain hose or improper slope. Check that the hose is clear and correctly routed. If water still drips, stop use and schedule professional inspection/repair to prevent damage.

    https://www.samsung.com/za/support/user-manuals-and-guide/

    • • Some airflow and fan noise is normal, especially at startup.
    • • Noise may travel through pipes if the pipe run is short or new.
    • • Rattling sounds often mean loose panels; whistling may be caused by dust on the fan.
    • • If noise is loud or unusual, have the unit cleaned or serviced by a professional authorized by Samsung.

    https://www.samsung.com/za/support/user-manuals-and-guide/

Buying Guide

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A wall-mounted Bespoke AI WindFree Room Air Conditioner with a sleek white design is placed against a plain background. A wall-mounted Bespoke AI WindFree Room Air Conditioner with a sleek white design is placed against a plain background.

1. To use AI Auto Cooling a Wi-Fi connection and SmartThings are required. SmartThings server stores user data, preferences and usage patterns to suggest the most useful options. Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

2. Must activate AI Energy Mode through the SmartThings app. Actual savings may vary by usage patterns and environment and the set temperature may increase by up to 2 degrees. A Wi-Fi connection and a Samsung account are required.

3. Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

4. To use AI Auto Cooling a Wi-Fi connection and SmartThings are required. SmartThings server stores user data, preferences and usage patterns to suggest the most useful options. Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

5. Must activate AI Energy Mode through the SmartThings app. Actual savings may vary by usage patterns and environment and the set temperature may increase by up to 2 degrees. A Wi-Fi connection and a Samsung account are required.

6. Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.