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Installation charges vary based on the appliance and service. To view the exact cost, select from the following options at checkout:

• • Delivery
• • Recycling
• • Installation

Tip: Review the final price before confirming your order.

You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.

When ordering a large product, make sure it will fit your space. For items such as refrigerators, also check the delivery path, door size, lift, and hallway.

• Check product dimensions on each product page.
• Check if product is a Qualifying Product for Signature Service - https://www.samsung.com/za/support/signature-service/.
• View installation space requirements by downloading the manual from the product page.
• Old refrigerator unplugged and cleared out before arrival

Note: Delivery dates may vary by location.

No. You cannot request a specific delivery time, but you can choose a delivery day and view the cut-off time at checkout.

• • Specific time slots are not available.
• • For larger items requiring installation, our carrier will contact you to arrange the delivery.

*Process may differ for various retail partners

No, the Samsung support services do not operate on weekends and public holidays. However delivery and installation is rendered by third party and will confirm the possible dates when contacted to book your deliverty and/or installation.

Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment.

https://www.samsung.com/za/shop-faq/products-and-orders/how-do-i-track-my-orders/

*Process may differ for various retail partners product purchases

Unfortunately, once your order is placed, the delivery cannot be changed. Instead, you can:

• • Cancel and place a new order
• • If it is already on the way, wait for delivery, then return it and place a new order

*Process may differ for various retail partners product purchases

Unfortunately, once your order is placed, it can’t be changed. You have two options:

• • Cancel and place a new order
• • If it’s already on its way, wait for it to arrive, then return it and place a new order

*Process may differ for various retail partners product purchases

To return a product if you have changed your mind, please visit our Returns page for step-by-step instructions on returning both small and large items.

Learn More:
https://www.samsung.com/za/shop-faq/returns-and-cancellations/can-i-return-my-product/
https://shop.samsung.com/za/terms-and-conditions

*Process may differ for various retail partners product purchases

You can notify us within 14 days if you have changed your mind about an online order. You then have an additional 14 days to return the product.

• • For change of mind: 14 days to notify + 14 days to return
• • For faulty products: Please see the ‘What can I do if my product is faulty?’ section.

The return policy:
https://www.samsung.com/za/shop-faq/returns-and-cancellations/what-is-the-returns-policy/
https://shop.samsung.com/za/terms-and-conditions

What can I do if my product is faulty?
https://www.samsung.com/za/shop-faq/delivery-and-installations/if-my-product-is-received-damaged-what-should-i-do/

*Process may differ for various retail partners product purchases

Yes, you can cancel your order if it has not yet been dispatched.

• • If not dispatched: Cancel directly.
• • If already dispatched: Wait for delivery, then request a return.

https://www.samsung.com/za/shop-faq/returns-and-cancellations/can-i-cancel-my-order/

*Process may differ for various retail partners product purchases

Return collection or drop-off costs vary depending on the product. Please refer to the details below:

• • Returns period: Notify us within 14 days of receiving your product(s) for an exchange or refund.
• • Full refund: Product must be in ‘as new’ condition with all original packaging, accessories, and any free items.
• • Reduced refund: May apply if the product is returned in a different condition.

https://www.samsung.com/za/shop-faq/returns-and-cancellations/what-is-the-returns-policy/
https://www.samsung.com/za/support/

*Process may differ for various retail partners product purchases

Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.

Learn More:
https://www.samsung.com/za/support/warranty/

*Process may differ for various retail partners product purchases

To request a repair for all customer who purchased new product including purchases from retail partners:

1. Visit the My Repair Page on the official Samsung South Africa My Repair page https://www.samsung.com/za/mypage/myrepair/
2. Sign In: Log into your Samsung Account. If you haven't registered your microwave yet, you will need to add it to your account first by clicking "Register New Product".
3. Book Repair: Select the registered microwave and click on "Request Service" or "Book a Repair".
4. Enter Details: Provide your contact information, location, and a detailed description of the problem.
5. Schedule: Choose a suitable appointment time if on-site service is available, or follow instructions for a carry-in repair at a Samsung Support Centre https://www.samsung.com/za/support/service-centre/

All repairs are handled by approved third-party service providers.

First, make sure the microwave is properly plugged in and review the troubleshooting section in your user manual. If the issue continues, contact Samsung customer support for assistance.

If your microwave isn’t working, try the following steps:

• • Make sure it is properly plugged in.
• • Review the troubleshooting section in your user manual.
• • If the issue continues, contact Samsung customer support for assistance.

Yes. Registration isn’t mandatory, but it helps speed up warranty confirmation and support, so it’s recommended to register your microwave after purchase.

Microwaves are considered special waste. Check with your local recycling center or waste facility for instructions on safe and proper disposal.

Most service centers are open Monday to Friday, from 9:00 AM to 6:00 PM. Hours may vary by location, so check the official website or call customer support before visiting. Weekend and public holiday hours may be different or unavailable.

https://www.samsung.com/za/info/contactus/