Laundry Combos FAQs

Find answers to all your questions about Samsung Laundry Combos here.

  • Q. What are the benefits of using the Samsung Bespoke AI Laundry Combo?

    The Bespoke AI Laundry Combo combines washing and drying in one sleek appliance, saving you both time and space. Its AI technology helps adjusts a cycle to suit your fabrics, while using less energy. Plus, smart features make your laundry routine faster, easier, and more efficient.

    https://youtu.be/3qUsgomlxvw?si=Ltb8WjoU3t7FNPVa

  • Unlike traditional combos, the Bespoke AI Laundry Combo uses an innovative Heat Pump Drying System. Heat Pump Drying technology offers a revolutionary drying performance. By improving the efficiency of the internal circulation of air, it prevents fabric shrinkage and uses less energy than the traditional combo. Hot air that has been used to dry your laundry is continually recycled by reheating and dehumidifying it in the heat exchanger. So it reuses and transfers heat efficiently.

    https://www.samsung.com/za/washers-and-dryers/washer-dryer-combo/wd8000dk-combo-all-in-one-combo-super-speed-18kg-gray-wd18db8995bzfa/

  • The drying filter ensures smooth airflow during the drying process. Simply remove it, clear away any lint, and replace it when it’s worn out.

    To clean the drying filter on a Samsung Bespoke AI Laundry Combo, open the door, pull the filter cartridge upward, and separate the inner and outer filters to remove lint

  • The Bespoke AI Laundry Combo features a single-direction door design and cannot be reversed.
    Check your laundry space layout before installation to make sure the door direction works for you.

  • The Auto Dispense System automatically measures and dispenses the ideal amount of detergent and fabric softener for each load. This saves you time, prevents waste, and ensures consistently great cleaning results.

  • The Auto Condenser Cleaning System sprays the heat exchanger with water before drying begins, clearing away lint and dust. This keeps the drying process efficient and reduces maintenance — you’ll only need to clean it manually about every 180 drying cycles

    To clean a dryer heat exchanger, turn off the unit, open the bottom-left maintenance cover, unlock the levers, and pull out the metal core. Rinse the metal fins thoroughly under a tap to remove lint, dry it, wipe the housing with a damp cloth, and reinsert

  • AI technology in the Bespoke AI Laundry Combo is designed to optimize laundry cycles through fabric sensing, bubble generation, and AI Energy Mode.

    https://youtu.be/3qUsgomlxvw?si=Ltb8WjoU3t7FNPVa

  • The Bespoke AI Laundry Combo merges washing and drying into a single appliance, saving space and eliminating the need to transfer clothes between machines. It’s ideal if you want an efficient, streamlined laundry solution without the footprint of two separate units.

    https://youtu.be/3qUsgomlxvw?si=Ltb8WjoU3t7FNPVa

  • Connecting your Bespoke AI Laundry Combo with the SmartThings app lets you start, stop, and monitor your laundry remotely from your phone. You’ll get instant notifications when cycles finish, personalized cycle recommendations based on your habits, and clear alerts with step-by-step guidance if any issues arise. You can also schedule wash and dry times to fit your routine, track energy use, and keep your appliance up to date—all designed to make laundry more convenient and efficient for you.

    Note: You must download the SmartThings app available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

    https://www.samsung.com/za/washers-and-dryers/washer-dryer-combo/wd8000dk-combo-all-in-one-combo-super-speed-18kg-gray-wd18db8995bzfa/

  • To keep your Bespoke AI Laundry Combo in ideal condition, run Self Clean+ every 40 wash cycles and Self Dry every 30 dry cycles. These automated care programs keep the interior fresh, hygienic, and performing well.

  • Q. What is the delivery fee?

    Delivery options depend on how you place your order:

    • • Samsung Account users: Free standard delivery is available on all products.
    • • Guest users: You may be charged for standard delivery.
    • • For faster delivery or specific scheduling, premium delivery options are available for an additional cost.

    Note: Delivery dates may vary by location.

    Learn More:
    https://shop.samsung.com/za/terms-and-conditions
    Signature Service: https://www.samsung.com/za/support/signature-service/

  • Installation across South Africa is offered using professional installers via authorised service provider network which is defined as Signature service.

    Signature service is applicable after the purchase of selected Qualifying Products from any authorised retail partners.

    The Signature Service will only apply in the event that the authorised retail partner store and/or the Authorised Installer’s address falls within 50KM the following metropolitan municipalities (“Metropolitan Areas”):

    • Johannesburg,
    • Cape Town,
    • Ethekwini,
    • Ekurhuleni,
    • Tshwane,
    • Nelson Mandela Bay,
    • Buffalo City,
    • Manguang; and
    • Polokwane.

    Terms of signature service:
    https://www.samsung.com/za/support/signature-service/#terms

    *Process may differ for products that are not signatire services qualifying products

  • Signature installation:

    • In the case of Fridges - the unboxing, set up with power cable, connection to water outlet within 1 (one) meter, removing and refitting of doors , panel change if needed , product training and disposal of packaging if needed

    • In the case of Gas Cookers - the unboxing, set up with power cable, connection to gas and disposal of packaging if needed. The installer will provide a certificate of compliance upon completion of installation

    • In the case of Washing Machines - the unboxing, set up of the washing machine or dryer, connection to inlet and drain , product training and disposal of packaging if needed.

    Should you require additional services over and above the Signature Services set out below, you may negotiate same directly with the Authorised Installer.

    See Qualifying Product here: https://www.samsung.com/za/support/signature-service/

    Additional services:

    • Should you elect to negotiate such additional services with the Authorised Installer, Samsung Electronics South Africa (Pty) Ltd (“Samsung”) will not be involved in that transaction in any way and shall be held harmless from any liability whatsoever and howsoever caused from such transaction.

  • You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.

  • When ordering a large product, make sure it will fit your space. For items such as fridge freezers, also check the delivery path, door size, lift, and hallway.

    • • Check product dimensions on each product page.
    • • Check if product is a Qualifying Product for Signature Service - https://www.samsung.com/za/support/signature-service/.
    • • View installation space requirements by downloading the manual from the product page.
    • • Old fridge/freezer unplugged and cleared out before arrival

    Note: Delivery dates may vary by location.

  • No. You cannot request a specific delivery time, but you can choose a delivery day and view the cut-off time at checkout.

    • • Specific time slots are not available.
    • • For larger items requiring installation, our carrier will contact you to arrange the delivery.

    *Process may differ for various retail partners

  • No, the Samsung support services do not operate on weekends and public holidays. However delivery and installation is rendered by third party and will confirm the possible dates when contacted to book your deliverty and/or installation.

  • Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment.

    https://www.samsung.com/za/shop-faq/products-and-orders/how-do-i-track-my-orders/

    *Process may differ for various retail partners product purchases

  • Unfortunately, once your order is placed, the delivery cannot be changed. Instead, you can:

    • • Cancel and place a new order
    • • If it is already on the way, wait for delivery, then return it and place a new order

    *Process may differ for various retail partners product purchases

  • Unfortunately, once your order is placed, it can’t be changed. You have two options:

    • • Cancel and place a new order
    • • If it’s already on its way, wait for it to arrive, then return it and place a new order

    *Process may differ for various retail partners product purchases

  • To return a product if you have changed your mind, please visit our Returns page for step-by-step instructions on returning both small and large items.

    Learn More:
    https://www.samsung.com/za/shop-faq/returns-and-cancellations/can-i-return-my-product/
    https://shop.samsung.com/za/terms-and-conditions

    *Process may differ for various retail partners product purchases

  • You can notify us within 14 days if you have changed your mind about an online order. You then have an additional 14 days to return the product.

    • • For change of mind: 14 days to notify + 14 days to return
    • • For faulty products: Please see the ‘What can I do if my product is faulty?’ section.

    The return policy:
    https://www.samsung.com/za/shop-faq/returns-and-cancellations/what-is-the-returns-policy/
    https://shop.samsung.com/za/terms-and-conditions

    What can I do if my product is faulty?
    https://www.samsung.com/za/shop-faq/delivery-and-installations/if-my-product-is-received-damaged-what-should-i-do/

    *Process may differ for various retail partners product purchases

  • Yes, you can cancel your order if it has not yet been dispatched.

    • • If not dispatched: Cancel directly.
    • • If already dispatched: Wait for delivery, then request a return.

    https://www.samsung.com/za/shop-faq/returns-and-cancellations/can-i-cancel-my-order/

    *Process may differ for various retail partners product purchases

  • Return collection or drop-off costs vary depending on the product. Please refer to the details below:

    • • Returns period: Notify us within 14 days of receiving your product(s) for an exchange or refund.
    • • Full refund: Product must be in ‘as new’ condition with all original packaging, accessories, and any free items.
    • • Reduced refund: May apply if the product is returned in a different condition.

    https://www.samsung.com/za/shop-faq/returns-and-cancellations/what-is-the-returns-policy/
    https://www.samsung.com/za/support/

    *Process may differ for various retail partners product purchases

  • Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.

    Learn More:
    https://www.samsung.com/za/support/warranty/

    *Process may differ for various retail partners product purchases

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Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: Bespoke AI Laundry Combo, Samsung Built-In Dishwasher, Samsung Oven, and Family Hub Refrigerator. Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: Bespoke AI Laundry Combo, Samsung Built-In Dishwasher, Samsung Oven, and Family Hub Refrigerator.

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A Bespoke AI Laundry Combo with a digital display panel is placed against a plain background. A Bespoke AI Laundry Combo with a digital display panel is placed against a plain background.
*Image simulated. Availability of colours, sizes, may vary by country.