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Installation across South Africa is offered using professional installers via authorised service provider network which is defined as Signature service.

Signature service is applicable after the purchase of selected Qualifying Products from any authorised retail partners.

The Signature Service will only apply in the event that the authorised retail partner store and/or the Authorised Installer’s address falls within 50KM the following metropolitan municipalities (“Metropolitan Areas”):

• Johannesburg,
• Cape Town,
• Ethekwini,
• Ekurhuleni,
• Tshwane,
• Nelson Mandela Bay,
• Buffalo City,
• Manguang; and
• Polokwane.

Terms of signature service:
https://www.samsung.com/za/support/signature-service/#terms


*Process may differ for products that are not signatire services qualifying products

Signature installation:

• Free delivery and installation is only applicable when Oven is purchased with a Hob

Should you require additional services over and above the Signature Services set out below, you may negotiate same directly with the Authorised Installer.

See Qualifying Product here: https://www.samsung.com/za/support/signature-service/

Additional services:

• Should you elect to negotiate such additional services with the Authorised Installer, Samsung Electronics South Africa (Pty) Ltd (“Samsung”) will not be involved in that transaction in any way and shall be held harmless from any liability whatsoever and howsoever caused from such transaction.

Installation charges vary based on the appliance purchased. Samsung also offers free installation for Signature service qualifying products https://www.samsung.com/za/support/signature-service/

Tip: Review the final price if it is inclusive of installation before confirming your order.

You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.

When ordering a large product, make sure it will fit your space. For items such as refrigerators, also check the delivery path, door size, lift, and hallway.


• Check product dimensions on each product page.
• Check if product is a Qualifying Product for Signature Service - https://www.samsung.com/za/support/signature-service/.
• View installation space requirements by downloading the manual from the product page.
• Old washer/dryer unplugged and cleared out before arrival

Note: Delivery dates may vary by location.

No. You cannot request a specific delivery time, but you can choose a delivery day and view the cut-off time at checkout.


• Specific time slots are not available.
• For larger items requiring installation, our carrier will contact you to arrange the delivery.

No, the Samsung support services do not operate on weekends and public holidays. However delivery and installation is rendered by third party and will confirm the possible dates when contacted to book your deliverty and/or installation.

Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your Samsung account to view the shipment.

https://www.samsung.com/za/shop-faq/products-and-orders/how-do-i-track-my-orders/

Unfortunately, once your order is placed, the delivery cannot be changed. Instead, you can:


• Cancel and place a new order
• If it is already on the way, wait for delivery, then return it and place a new order

*Process may differ for various retail partners product purchases

Unfortunately, once your order is placed, it can’t be changed. You have two options:

• • Cancel and place a new order
• • If it’s already on its way, wait for it to arrive, then return it and place a new order

*Process may differ for various retail partners product purchases

To return a product if you have changed your mind, please visit our Returns page for step-by-step instructions on returning both small and large items.

Learn More:
https://www.samsung.com/za/shop-faq/returns-and-cancellations/can-i-return-my-product/
https://shop.samsung.com/za/terms-and-conditions

*Process may differ for various retail partners product purchases

You can notify us within 14 days if you have changed your mind about an online order. You then have an additional 14 days to return the product


• For change of mind: 14 days to notify + 14 days to return
• For faulty products: Please see the ‘What can I do if my product is faulty?’ section.

The return policy:
https://www.samsung.com/za/shop-faq/returns-and-cancellations/what-is-the-returns-policy/
https://shop.samsung.com/za/terms-and-conditions

What can I do if my product is faulty?
https://www.samsung.com/za/shop-faq/delivery-and-installations/if-my-product-is-received-damaged-what-should-i-do/

*Process may differ for various retail partners product purchases

Yes, you can cancel your order if it has not yet been dispatched.

• • If not dispatched: Cancel directly.
• • If already dispatched: Wait for delivery, then request a return.

*Process may differ for various retail partners product purchases

Return collection or drop-off costs vary depending on the product. Please refer to the details below:


• Returns period: Notify us within 14 days of receiving your product(s) for an exchange or refund.
• Full refund: Product must be in ‘as new’ condition with all original packaging, accessories, and any free items.
• Reduced refund: May apply if the product is returned in a different condition.

https://www.samsung.com/za/shop-faq/returns-and-cancellations/what-is-the-returns-policy/
https://www.samsung.com/za/support/

*Process may differ for various retail partners product purchases

Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support.

Learn More:
https://www.samsung.com/za/support/warranty/

*Process may differ for various retail partners product purchases

Bad smells are often caused by detergent buildup, mold, or infrequent cleaning. Run the Drum Clean cycle, clean the rubber door seal, and leave the door open between washes to improve ventilation.

https://www.samsung.com/za/support/

A noisy machine may mean foreign objects inside, uneven load distribution, or an unbalanced installation. Remove any objects, balance the load, and check that the machine is level.

https://www.samsung.com/za/support/

You can find the model and serial number on a sticker inside the door frame for front load washers, or on the back or underside of the lid for top load models. This information is needed when booking repairs, registering your product, and claiming warranty service.

https://www.samsung.com/za/support/

Visit the Samsung website’s Support section and enter your model number to find the manuals and guides you need.

https://www.samsung.com/za/support/user-manuals-and-guide/

Clean the detergent drawer regularly, check hoses for wear, and avoid overloading. Follow the user manual for maintenance instructions to keep your machine running efficiently.

Turn off and unplug the washer. Check for loose hoses, damaged seals, or overloading.

Note: If the problem continues, visit Samsung Support for assistance.

Clean your washer every 1–2 months using a washing machine cleaner or a mix of vinegar and baking soda. This helps maintain performance and prevent buildup.

Refer to your user manual for the meaning of the code and follow the troubleshooting steps.

Note: If the problem continues, visit Samsung Support for assistance.

Most Samsung washing machines support software updates over Wi-Fi. Open the settings menu on your washer’s display, select Software Update, and follow the on-screen instructions. For exact steps, check your user manual.¹