Refrigerators FAQs

Find answers to all your questions about Samsung Refrigerators here.

  • Q. What’s the difference between a 4-Door Refrigerator and a French Door Refrigerator?

    Samsung offers three types of refrigerators with different door and freezer layouts:

    • • 4-Door Refrigerator: Features four doors with the fridge on top and side-opening freezer doors at the bottom. Some models include a FlexZone™ drawer in the freezer for flexible storage options.
    • • 4-Door French Door Refrigerator: Similar to the 4-Door but with a pull-out freezer drawer at the bottom instead of side doors. It also has a middle FlexZone™ drawer for adjustable temperature and storage modes.
    • • 3-Door French Door Refrigerator: Has two fridge doors on top and a pull-out freezer drawer at the bottom, without a FlexZone™ drawer.

  • Samsung offers three main types of 2-door refrigerators, each with a different layout:

    • • Side-by-Side Refrigerator: Fridge and freezer compartments are positioned next to each other, providing easy access and generous door storage.
    • • Top-Freezer Refrigerator: The freezer is located above the fridge, keeping frozen items within easy reach while storing fresh food below.
    • • Bottom-Freezer Refrigerator: The fridge is placed above the freezer, offering convenient access to fresh food while keeping frozen items neatly stored below.

  • The key difference lies in depth and storage capacity:

    • • Counter-depth refrigerator: usually 60 centimeters deep, designed to sit flush with cabinets. It works well in galley or island kitchens.
    • • Standard-depth refrigerator: uusually 60 - 76 centimeters deep, offering more storage space. It fits best in traditional kitchen layouts.

  • Family Hub is a smart refrigerator with a large display and voice control, designed to keep your family connected and organized:

    • • Manage food and recipes with onscreen apps.
    • • Control smart home devices via Bixby voice commands.
    • • Share photos, notes, and calendars with family members.
    • • Enjoy entertainment like TV, music on the screen.

    Learn More:
    https://youtu.be/Pvo3dTmSX0A?si=4j9OQKYJoe9ZWUNA

    Note: Certain functions require the SmartThings app available on Android and iOS devices, a Wi-Fi connection and a Samsung account.
    Disclaimer  * Bixby is Samsung’s brand of Internet of Things (IoT) voice assistant. Bixby service availability may vary depending on the country. Bixby recognises selected languages and certain accents/dialects, including Korean, English (US/GB/IN), Spanish (MX/ES), German, French, Italian, and Portuguese (BR). The user interface may change and differ by device. The availability of Bixby features and content providers may vary depending on the country/carrier/language/device model/OS version. A Samsung account log-in and data network connection (Wi-Fi or data network) are required.

  • Samsung offers five types of ice, which may vary by product model:

    • • Cubed Ice: The most common type, typically square or rectangular. Cools drinks quickly and melts at a moderate rate, preserving flavour.
    • • Ice Bites: Smaller, rectangular cubes that chill drinks rapidly and melt quickly—perfect for fast cooling.
    • • Sphere Ice: Large, spherical ice that melts slowly due to its low surface area, ideal for whiskey, cocktails, and premium beverages.
    • • Crushed Ice: Small, broken pieces perfect for smoothies, cocktails, and cold desserts, offering a refreshing texture.

  • AI Energy Mode adjusts compressor speed and defrost cycles based on usage and surroundings to *reduce energy consumption while maintaining cooling.

    Note: Cooling performance may feel slightly weaker, and frozen items might soften. This is normal and not a defect. To restore cooling, try turning AI Energy Mode off and then back on.

    Your refrigerator must be connected to the SmartThings app available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

    Learn More:
    https://www.samsung.com/za/home-appliances/ai-energy-saving/

    Smart Things * Must activate AI Energy Mode via SmartThings Energy. Results may vary depending on the actual usage conditions and patterns

  • SpaceMax™ technology uses thinner walls* to create more usable storage space without increasing the refrigerator’s external dimensions or reducing energy efficiency. The flat cooling duct at the back also minimises ‘dead space,’ allowing for better storage layout.

    Learn More:
    https://youtu.be/nN9Ln8IsJUc?si=vde3qqlqTFtFGMHh

  • Q. What is the delivery fee?

    Delivery options depend on how you place your order:

    • • Samsung Account users: Free standard delivery is available on all products.
    • • Guest users: You may be charged for standard delivery.
    • • For faster delivery or specific scheduling, premium delivery options are available for an additional cost.

    Note: Delivery dates may vary by location.

    Learn More:
    https://shop.samsung.com/za/terms-and-conditions
    Signature Service: https://www.samsung.com/za/support/signature-service/

  • Installation across South Africa is offered using professional installers via authorised service provider network which is defined as Signature service.

    Signature service is applicable after the purchase of selected Qualifying Products from any authorised retail partners.

    The Signature Service will only apply in the event that the authorised retail partner store and/or the Authorised Installer’s address falls within 50KM the following metropolitan municipalities (“Metropolitan Areas”):

    • Johannesburg,
    • Cape Town,
    • Ethekwini,
    • Ekurhuleni,
    • Tshwane,
    • Nelson Mandela Bay,
    • Buffalo City,
    • Manguang; and
    • Polokwane.

    Terms of signature service:
    https://www.samsung.com/za/support/signature-service/#terms


    *Process may differ for products that are not signatire services qualifying products

  • Signature installation:

    • In the case of Fridges - the unboxing, set up with power cable, connection to water outlet within 1 (one) meter, removing and refitting of doors , panel change if needed , product training and disposal of packaging if needed

    • In the case of Gas Cookers - the unboxing, set up with power cable, connection to gas and disposal of packaging if needed. The installer will provide a certificate of compliance upon completion of installation

    • In the case of Washing Machines - the unboxing, set up of the washing machine or dryer, connection to inlet and drain , product training and disposal of packaging if needed.

    Should you require additional services over and above the Signature Services set out below, you may negotiate same directly with the Authorised Installer.

    See Qualifying Product here: https://www.samsung.com/za/support/signature-service/

    Additional services:

    • Should you elect to negotiate such additional services with the Authorised Installer, Samsung Electronics South Africa (Pty) Ltd (“Samsung”) will not be involved in that transaction in any way and shall be held harmless from any liability whatsoever and howsoever caused from such transaction.

  • Installation charges vary based on the appliance purchased. Samsung also offers free installation for Signature service qualifying products https://www.samsung.com/za/support/signature-service/

    Tip: Review the final price if it is inclusive of installation before confirming your order.

  • You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.

  • When ordering a large product, make sure it will fit your space. For items such as refrigerators, also check the delivery path, door size, lift, and hallway.

    • • Check product dimensions on each product page.
    • • Check if product is a Qualifying Product for Signature Service - https://www.samsung.com/za/support/signature-service/.
    • • View installation space requirements by downloading the manual from the product page.
    • • Old refrigerator unplugged and cleared out before arrival

    Note: Delivery dates may vary by location.

  • No. You cannot request a specific delivery time, but you can choose a delivery day and view the cut-off time at checkout.

    • • Specific time slots are not available.
    • • For larger items requiring installation, our carrier will contact you to arrange the delivery.

  • No, the Samsung support services do not operate on weekends and public holidays. However delivery and installation is rendered by third party and will confirm the possible dates when contacted to book your deliverty and/or installation.

  • Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment.

    https://www.samsung.com/za/shop-faq/products-and-orders/can-i-receive-an-alert-when-a-product-is-back-in-stock/

  • Unfortunately, once your order is placed, the delivery cannot be changed. Instead, you can:

    • • Cancel and place a new order
    • • If it is already on the way, wait for delivery, then return it and place a new order

    *Process may differ for various retail partners product purchases

  • Unfortunately, once your order is placed, it can’t be changed. You have two options:

    • • Cancel and place a new order
    • • If it’s already on its way, wait for it to arrive, then return it and place a new order

    *Process may differ for various retail partners product purchases

  • To return a product if you have changed your mind, please visit our Returns page for step-by-step instructions on returning both small and large items.

    Learn More:
    https://www.samsung.com/za/shop-faq/returns-and-cancellations/can-i-return-my-product/
    https://shop.samsung.com/za/terms-and-conditions

    *Process may differ for various retail partners product purchases

  • You can notify us within 14 days if you have changed your mind about an online order. You then have an additional 14 days to return the product


    • For change of mind: 14 days to notify + 14 days to return
    • For faulty products: Please see the ‘What can I do if my product is faulty?’ section.

    The return policy:
    https://www.samsung.com/za/shop-faq/returns-and-cancellations/what-is-the-returns-policy/
    https://shop.samsung.com/za/terms-and-conditions

    What can I do if my product is faulty?
    https://www.samsung.com/za/shop-faq/delivery-and-installations/if-my-product-is-received-damaged-what-should-i-do/

    *Process may differ for various retail partners product purchases

  • Yes, you can cancel your order if it has not yet been dispatched.


    • If not dispatched: Cancel directly.
    • If already dispatched: Wait for delivery, then request a return.

    https://www.samsung.com/za/shop-faq/returns-and-cancellations/can-i-cancel-my-order/

    *Process may differ for various retail partners product purchases

  • Return collection or drop-off costs vary depending on the product. Please refer to the details below:

    • Returns period: Notify us within 14 days of receiving your product(s) for an exchange or refund.
    • Full refund: Product must be in ‘as new’ condition with all original packaging, accessories, and any free items.
    • Reduced refund: May apply if the product is returned in a different condition.

    https://www.samsung.com/za/shop-faq/returns-and-cancellations/what-is-the-returns-policy/
    https://www.samsung.com/za/support/

    *Process may differ for various retail partners product purchases

  • Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support.

    Learn More:
    https://www.samsung.com/za/support/warranty/

    *Process may differ for various retail partners product purchases

  • Q. How long will it take for the ice maker to make ice after installation?

    After installation, wait at least 12 hours for the ice maker to start. Throw away the first 1 or 2 ice buckets to remove impurities in the water system.

  • Check and replace the water filter every 6 months or if you notice sediment, discoloration, or unusual taste or smell:

    • • Most Samsung fridges have a filter reminder light that turns red and sounds an alarm when it’s time to replace.
    • • Use only Samsung genuine filters to avoid damage. Purchase them at local Samsung service centers or Samsung.com.
    • • For detailed replace instructions, refer to your user manual.

  • Set the fridge to 2°C and 3°C, and the freezer to -18°C. Actual temperatures may vary with the season or your kitchen’s environment, so adjust the settings as needed to keep food fresh.

  • The Cool Select Plus is a full-width drawer with adjustable temperature control for items like party trays, deli foods, pizza, and drinks:

    • • Use the control on the right side and press the Temp button to select a mode.
    • • The drawer will adjust automatically to the selected temperature, even if the current temperature differs.
    • • This drawer is ideal for party trays, deli items, pizza, and beverages.

    Note: Available only on Samsung fridge-freezers with a Cool Select Plus. Check your product page or user manual on the Samsung website to confirm your model.

  • The Cool Select Plus offers three temperature modes, each suited for different foods:


    • Deli (about 5°C / 41°F): Best for foods like pineapple, lemon, avocado, and potato. Keeps items fresh for longer.
    • Fresh (about 3°C / 38°F): Ideal for cucumbers, apples, oranges, grapes, zucchini, and corn. Maintains freshness for extended periods.
    • Zero Zone (about 0°C / 32°F): Perfect for steaks, hard cheeses, cold cuts, bacon, and hot dogs. Keeps meat or fish fresh for longer.

    Note: Do not store fruits, vegetables, or leafy greens in the Zero Zone, as they may be damaged. Avoid placing glass bottles here, since they can break if frozen and cause injury.

  • Ice buildup can be caused by several factors:

    • • Humid air entering the freezer
    • • Damaged or poorly sealing door gasket
    • • Poor ventilation or blocked airflow

    To reduce ice buildup, try the following:

    • • Keep the freezer door fully closed and avoid frequent openings.
    • • Check and clean the door seals; replace if damaged.
    • • Clean the back of the refrigerator for better airflow.
    • • Avoid placing hot food directly into the freezer.

    For model-specific details, check your user manual or visit the Samsung Support website.

  • Samsung refrigerators come with several warranty options:

    • Standard Warranty: Covers parts and labor for 2 year from the date of purchase. Check your product details for exact coverage.

    • 10-Year Parts Warranty Covers refrigerator compressors for up to 10 years, parts only.


    For specific details, check your user manual or Samsung’s website

    Learn more:
    https://www.samsung.com/za/support/warranty/

  • Log in to your Samsung account and go to My Page. Add your product if it’s not already registered.
    You’ll then see the remaining warranty period listed under My Products.

    https://www.samsung.com/za/mypage/myproducts/

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Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: SamsungI Laundry, Samsung Dishwasher, Samsung Oven, and Samsung refrigerator. Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: SamsungI Laundry, Samsung Dishwasher, Samsung Oven, and Samsung refrigerator.

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A black side-bu-side Family Hub Refrigerator with a display screen on one door is standing against a plain background. A black side-bu-side Family Hub Refrigerator with a display screen on one door is standing against a plain background.
*Image simulated. Availability of colours, sizes, may vary by country.