Refrigerators FAQs

Find answers to all your questions about Samsung Refrigerators here.

  • Q. What’s the difference between a 4-Door Refrigerator and a French Door Refrigerator?

    Samsung offers three types of refrigerators with different door and freezer layouts:

    • • 4-Door Refrigerator: Features four doors with the fridge on top and side-opening freezer doors at the bottom. Some models include a FlexZone™ drawer in the freezer for flexible storage options.
    • • 4-Door French Door Refrigerator: Similar to the 4-Door but with a pull-out freezer drawer at the bottom instead of side doors. It also has a middle FlexZone™ drawer for adjustable temperature and storage modes.
    • • 3-Door French Door Refrigerator: Has two fridge doors on top and a pull-out freezer drawer at the bottom, without a FlexZone™ drawer.

  • Samsung offers three main types of 2-door refrigerators, each with a different layout:

    • • Side-by-Side Refrigerator: Fridge and freezer compartments are positioned next to each other, providing easy access and generous door storage.
    • • Top-Freezer Refrigerator: The freezer is located above the fridge, keeping frozen items within easy reach while storing fresh food below.
    • • Bottom-Freezer Refrigerator: The fridge is placed above the freezer, offering convenient access to fresh food while keeping frozen items neatly stored below.

  • The key difference lies in depth and storage capacity:

    • • Counter-depth refrigerator: usually 60 centimeters deep, designed to sit flush with cabinets. It works well in galley or island kitchens.
    • • Standard-depth refrigerator: uusually 60 - 76 centimeters deep, offering more storage space. It fits best in traditional kitchen layouts.

  • Family Hub is a smart refrigerator with a large display and voice control, designed to keep your family connected and organized:

    • • Manage food and recipes with onscreen apps.
    • • Control smart home devices via Bixby voice commands.
    • • Share photos, notes, and calendars with family members.
    • • Enjoy entertainment like TV, music on the screen.

    Learn More:
    https://youtu.be/Pvo3dTmSX0A?si=4j9OQKYJoe9ZWUNA

    Note: Certain functions require the SmartThings app available on Android and iOS devices, a Wi-Fi connection and a Samsung account.
    Disclaimer  * Bixby is Samsung’s brand of Internet of Things (IoT) voice assistant. Bixby service availability may vary depending on the country. Bixby recognises selected languages and certain accents/dialects, including Korean, English (US/GB/IN), Spanish (MX/ES), German, French, Italian, and Portuguese (BR). The user interface may change and differ by device. The availability of Bixby features and content providers may vary depending on the country/carrier/language/device model/OS version. A Samsung account log-in and data network connection (Wi-Fi or data network) are required.

  • Samsung offers five types of ice, which may vary by product model:

    • • Cubed Ice: The most common type, typically square or rectangular. Cools drinks quickly and melts at a moderate rate, preserving flavour.
    • • Ice Bites: Smaller, rectangular cubes that chill drinks rapidly and melt quickly—perfect for fast cooling.
    • • Sphere Ice: Large, spherical ice that melts slowly due to its low surface area, ideal for whiskey, cocktails, and premium beverages.
    • • Crushed Ice: Small, broken pieces perfect for smoothies, cocktails, and cold desserts, offering a refreshing texture.

  • AI Energy Mode adjusts compressor speed and defrost cycles based on usage and surroundings to *reduce energy consumption while maintaining cooling.

    Note: Cooling performance may feel slightly weaker, and frozen items might soften. This is normal and not a defect. To restore cooling, try turning AI Energy Mode off and then back on.

    Your refrigerator must be connected to the SmartThings app available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

    Learn More:
    https://www.samsung.com/za/home-appliances/ai-energy-saving/

    Smart Things * Must activate AI Energy Mode via SmartThings Energy. Results may vary depending on the actual usage conditions and patterns

  • SpaceMax™ technology uses thinner walls* to create more usable storage space without increasing the refrigerator’s external dimensions or reducing energy efficiency. The flat cooling duct at the back also minimises ‘dead space,’ allowing for better storage layout.

    Learn More:
    https://youtu.be/nN9Ln8IsJUc?si=vde3qqlqTFtFGMHh

  • Q. How long will it take for the ice maker to make ice after installation?

    After installation, wait at least 12 hours for the ice maker to start. Throw away the first 1 or 2 ice buckets to remove impurities in the water system.

  • Check and replace the water filter every 6 months or if you notice sediment, discoloration, or unusual taste or smell:

    • • Most Samsung fridges have a filter reminder light that turns red and sounds an alarm when it’s time to replace.
    • • Use only Samsung genuine filters to avoid damage. Purchase them at local Samsung service centers or Samsung.com.
    • • For detailed replace instructions, refer to your user manual.

  • Set the fridge to 2°C and 3°C, and the freezer to -18°C. Actual temperatures may vary with the season or your kitchen’s environment, so adjust the settings as needed to keep food fresh.

  • The Cool Select Plus is a full-width drawer with adjustable temperature control for items like party trays, deli foods, pizza, and drinks:

    • • Use the control on the right side and press the Temp button to select a mode.
    • • The drawer will adjust automatically to the selected temperature, even if the current temperature differs.
    • • This drawer is ideal for party trays, deli items, pizza, and beverages.

    Note: Available only on Samsung fridge-freezers with a Cool Select Plus. Check your product page or user manual on the Samsung website to confirm your model.

  • The Cool Select Plus offers three temperature modes, each suited for different foods:


    • Deli (about 5°C / 41°F): Best for foods like pineapple, lemon, avocado, and potato. Keeps items fresh for longer.
    • Fresh (about 3°C / 38°F): Ideal for cucumbers, apples, oranges, grapes, zucchini, and corn. Maintains freshness for extended periods.
    • Zero Zone (about 0°C / 32°F): Perfect for steaks, hard cheeses, cold cuts, bacon, and hot dogs. Keeps meat or fish fresh for longer.

    Note: Do not store fruits, vegetables, or leafy greens in the Zero Zone, as they may be damaged. Avoid placing glass bottles here, since they can break if frozen and cause injury.

  • Ice buildup can be caused by several factors:

    • • Humid air entering the freezer
    • • Damaged or poorly sealing door gasket
    • • Poor ventilation or blocked airflow

    To reduce ice buildup, try the following:

    • • Keep the freezer door fully closed and avoid frequent openings.
    • • Check and clean the door seals; replace if damaged.
    • • Clean the back of the refrigerator for better airflow.
    • • Avoid placing hot food directly into the freezer.

    For model-specific details, check your user manual or visit the Samsung Support website.

  • Samsung refrigerators come with several warranty options:

    • Standard Warranty: Covers parts and labor for 2 year from the date of purchase. Check your product details for exact coverage.

    • 10-Year Parts Warranty Covers refrigerator compressors for up to 10 years, parts only.


    For specific details, check your user manual or Samsung’s website

    Learn more:
    https://www.samsung.com/za/support/warranty/

  • Log in to your Samsung account and go to My Page. Add your product if it’s not already registered.
    You’ll then see the remaining warranty period listed under My Products.

    https://www.samsung.com/za/mypage/myproducts/

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Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: SamsungI Laundry, Samsung Dishwasher, Samsung Oven, and Samsung refrigerator. Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: SamsungI Laundry, Samsung Dishwasher, Samsung Oven, and Samsung refrigerator.

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A black side-bu-side Family Hub Refrigerator with a display screen on one door is standing against a plain background. A black side-bu-side Family Hub Refrigerator with a display screen on one door is standing against a plain background.
*Image simulated. Availability of colours, sizes, may vary by country.