What to check if my TV is not displaying picture but the sound working well?
If your television is playing sound but not displaying a picture, it can be quite frustrating. There are several potential causes for this issue, and troubleshooting can help you identify and resolve the problem. In this guide, we'll explore some common reasons why your TV may not be showing a picture while the sound is working correctly. By following these steps, you can hopefully get your TV back to its full visual functionality.
Click the Home button on your remote control or television. If you are able to see the menu, then continue to Step 2.
Check the cable connections (remove and reconnect all cables connected to the TV and external devices), and make sure the connected devices are turned on.
Wait for 60 seconds and then Plug it in again.
To see whether it is just the one input affected or if the picture is missing across all inputs. Check the settings on the device that is connected to the TV. There may be a switch or button that turns its different outputs on and off.
If you get an image from the new device, there is an issue with the original device you connected.
Try to connect another device to the same input, If it's appearing so, your previous device is having an issue.
If the TV screen is still blank, If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply.
Note: If you have any questions, please call our contact center to get help with your inquiry. Our skilled agents will be happy to assist you.
*The features mentioned can be available on specific models. Please refer to your user manual for more information.
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