Congratulations on your new Samsung purchase.

We are incredibly proud of the quality of our products. If, however, you are not 100% satisfied with the purchase, we’ll refund your money.


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Terms and Conditions

30 days
Jet Stick Vacuums

Money Back Guarantee

The Offer commences at 9:00am (AEDT) on Monday, 13 April 2020 , and closes at 11:59pm (AEDT) on Wednesday 14 October 2020 .

60 days
Q Series Soundbars

Money Back Guarantee

The Offer commences at 9:00am (AEDT) on 1 April 2020 , and closes at 11:59pm (AEST) on 30 June 2021 .

How to find serial number

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Jet Stick Vacuums

The serial number is printed on a label located in the battery cradle of the Jet Stick handle.

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Q Series Soundbars

The serial number is printed on a label located at the back of the soundbar.