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CS Support
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CS Support
Get support
Diagnostics
Run a checkup to detect potential issues with your device. Diagnostics are available for supported models through SmartThings. If no data is shown, complete the onboarding process in the SmartThings app.
Accurate diagnostics will be available 1 hour after setup.
No issue detected
Request a repair
Fix it yourself and request a repair based on your device’s condition.
Couldn’t find what you need? Explore more support options.
Enter post code
Fields marked with an asterisk * are required.
Please enter a postcode
Repair support
The supported services for this device are unavailable. Please contact the call center or chatbot to request service support.
Contact support
Sorry to inform you that there are no options available 'Contact' support in the given location.
Device information
Contact information
Fields marked with an asterisk * are required.
What problem is your device experiencing?
Please enter your contact details and our Customer Care team will call you back within the next 1~2 working days.
Our Customer Care team will be in contact with you within the next 1~2 working days.
Device information
Month
Please enter a valid date.
Successfully submitted.
The warranty period will be recalculated based on the purchase date you provided. If the date cannot be verified or the information is incorrect, the warranty period will change.
Successfully uploaded. Please retain this for future reference, as it may be required for final verification during the review process.
The selected file format is not supported.
To update your warranty, please upload a proof of purchase invoice in PDF or image (.jpg / .png) format (Max. file size 5MB).
Nothing in this Warranty is intended to modify or exclude any consumer, or other legal, rights under the Australian Consumer Law or other Australian laws.
Bring it in
Make an appointment at your nearest Samsung Store and drop off your device.
No results found.
Number of returned result: -
Contact information
Fields marked with an asterisk * are required.
What problem is your device experiencing?
Device information
Contact information
Fields marked with an asterisk * are required.
What problem is your device experiencing?
Weitere Informationen dazu, wie Samsung deine personenbezogenen Daten verarbeitet, findest du hier: https://www.samsung.com/de/support/datenschutzhinweise-service/
Our Customer Care team will be in contact with you within the next 1~2 working days.
Device information
Month
Please enter a valid date.
Successfully submitted.
The warranty period will be recalculated based on the purchase date you provided. If the date cannot be verified or the information is incorrect, the warranty period will change.
Successfully uploaded. Please retain this for future reference, as it may be required for final verification during the review process.
The upload was unsuccessful. Please retry in a few minutes.
To update your warranty, please upload a proof of purchase invoice in PDF or image (.jpg / .png) format (Max. file size 5MB).
Nothing in this Warranty is intended to modify or exclude any consumer, or other legal, rights under the Australian Consumer Law or other Australian laws.
Choose a symptom
Select an issue to request a repair.
Choose a symptom
Select an issue to request a repair.
Please select a detailed symptom
Estimated repair cost
Estimate is based on your selected issue. Coverage for Samsung Care+ customers may vary by plan.
Contact information
Fields marked with an asterisk * are required.
Delivery information
Fields marked with an asterisk * are required.
Information checklist
Consent for terms
Please review and acknowledge the terms
You can access the detailed information by visiting the Term & Conditions page
I acknowledge that my data will be lost during the repair process as a Factory Reset will be completed as part of the repair.
As a part of Samsung’s standard repair process, the software on your device will be updated to the latest version. Samsung is unable to downgrade the software version or update to a different version of software (other than the latest version).
Confirmation email for your request will be sent shortly.
If you have any questions or concerns, please call out customer care and refer to the ticket number above.Parcel service
Print the parcel label and stick it in a visible place on the parcel box.
Device information
Serial number :
Month
Please enter a valid date.
Successfully submitted.
The warranty period will be recalculated based on the purchase date you provided. If the date cannot be verified or the information is incorrect, the warranty period will change.
Successfully submitted.
Please check the Receipt File.
To update your warranty, please upload a proof of purchase invoice in PDF or image (.jpg / .png) format (Max. file size 5MB).
Nothing in this Warranty is intended to modify or exclude any consumer, or other legal, rights under the Australian Consumer Law or other Australian laws.
What problem is your device experiencing?
Please provide detailed symptoms of the issue *
Contact information
Fields marked with an asterisk * are required.
- Serial number :
- Front screen damage, repair required
Our Customer Care team will be in contact with you within the next 1~2 working days.
By clicking the Insert payment details button a secure payment gateway will open on which you can provide your valid credit or debit card details, the estimated quote amount will be pre-authorised on your card. Prior to sending your device for repairs you are required to complete payment for the non-warranty services selected. Please click the Insert payment details button to process your payment. Please note you will not be issued with your eParcel Returns label(shipping label) until payment has been authorised. Steps for sending your mobile device for repairs to the Samsung Authorised Service Centre
Print a copy of the eParcel Returns label (shipping label)1
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- Serial number: {{modelInfo.serialNumber}}
- {{modelInfo.csWarrantyText}}
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SelectSelect a time
Please enter a valid Contact Number.
- {{inhomeInfo.serialNumber}}
- {{inhomeInfo.symptomText}}
Our Customer Care team will be in contact with you within the next 1~2 working days.
- {{inhomeInfo.name}}
- Mobile number: {{inhomeInfo.number}}
- Alternative contact number: {{inhomeInfo.alternative}}
- Email: {{inhomeInfo.email}}
If you are unable to print your eParcel Returns label (shipping label) please record your Article ID/Returns Reference No listed above and provide it to the Australia Post team, they can assist with printing you a eParcel Returns label (shipping label) in store.
Please allow up to three hours for your information to be available in the Australia Post systems.
Samsung has pre-paid specific packaging according to your mobile product specifications to assist with avoiding transit damage from occurring.
Should your booking request not be activated via Australia Post within 14 days of registration your request will be cancelled and new booking request will be required.
If payment is not made, the repair request will be cancelled.
Can’t find an exact match?
Select the symptom that best matches your issue and describe the details in the comment box.
Please enter Detail