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Get support
Diagnostics
Run a checkup to detect potential issues with your device. Diagnostics are available for supported models through SmartThings. If no data is shown, complete the onboarding process in the SmartThings app.
Accurate diagnostics will be available 1 hours after setup.
No issue detected
Couldn’t find what you need? Explore more support options.
Enter post code
Fields marked with an asterisk * are required.
Please enter a postcode
Repair support
The supported services for this device are unavailable. Please contact the call center or chatbot to request service support.
Contact support
Sorry to inform you that there are no options available 'Contact' support in the given location.
Callback request
Fields marked with an asterisk * are required.
Register purchase receipt
Please upload a copy of your purchase receipt (tax invoice) in PDF or image format (only .jpg and .png are accepted). Maximum file size allowed is 5MB.
Please check the Receipt File.
Please select a purchase date
This is not a mandatory step. You can skip this step if you don’t have a receipt and proceed on to the next step.
Bring it in
Please select a date
Email Support
Fields marked with an asterisk * are required.
Weitere Informationen dazu, wie Samsung deine personenbezogenen Daten verarbeitet, findest du hier: https://www.samsung.com/de/support/datenschutzhinweise-service/
Contact us
Fields marked with an asterisk * are required.
Confirmation
*To ensure the safety of your personal information, please remember to activate the maintenance mode before sending your phone in for repair. When maintenance mode is enabled, access to customer data within the device is restricted.
Device infomation
Month
Please enter a valid date.
successfully submitted.
The warranty period will be recalculated based on the purchase date you provided. If the date cannot be verified or the information is incorrect, the warranty period will change.
Successfully uploaded. Please retain this for future reference, as it my may be required for final venification during the review pocess.
The upload was unsuccessful. Please retry in a few minutes.
To update your warranty, please upload a proof of purchase invoice in PDF or image (.jpg / .png) format (Max. file size 5MB).
Warranty details may differ based on your purchase record. If corrections are needed please select date of purchase and attach proof of purchase.
Choose a symptom
Select an issue to request a repair.
Choose a symptom
Select an issue to request a repair.
Please select a detailed symptom
Estimated Repair Cost
Estimate is based on your selected issue. Coverage for Samsung Care+ customers may vary by plan.
Contact information
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Delivery information
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Information checklist
Consent for terms
Please review and acknowledge the terms
You can access the detailed information by visiting the Terms and conditions page.
I acknowledge that my data will be lost during the repair process as a Factory Reset will be completed as part of the repair.
As a part of Samsung’s standard repair process, the software on your device will be updated to the latest version. Samsung is unable to downgrade the software version or update to a different version of software (other than the latest version).
Device infomation
Serial Number : RF8M80VAM4P
Month
Please enter a valid date.
successfully submitted.
The warranty period will be recalculated based on the purchase date you provided. If the date cannot be verified or the information is incorrect, the warranty period will change.
Successfully uploaded
Please check the Receipt File
To update your warranty, please upload a proof of purchase invoice in PDF or image (.jpg / .png) format (Max. file size 5MB).
Warranty details may differ based on your purchase record. If corrections are needed please select date of purchase and attach proof of purchase.
Please input the device’s symptoms
Please provide detailed symptoms of the issue *
Contact information
Fields marked with an asterisk * are required.
Address for the visit
Fields marked with an asterisk * are required.
- Serial number : RF8M80VAM4P
- Front screen damage, repair required
One of our team will be in contact with you in the next 48 hours
- James Kim
- Contact number: 0401627822
- Alternative contact number: 0402815677
- Email address: james@samsung.com
- Address: Sydney office 3 Murray Rose Ave, Sydney Olympic Park NSW 2127
By clicking the Insert payment details button a secure payment gateway will open on which you can provide your valid credit or debit card details, the estimated quote amount will be pre-authorised on your card. Prior to sending your device for repairs you are required to complete payment for the non-warranty services selected. Please click the Insert payment details button to process your payment. Please note you will not be issued with your eParcel Returns label(shipping label) until payment has been authorised. Steps for sending your mobile device for repairs to the Samsung Authorised Service Centre
Print a copy of the eParcel Returns label (shipping label)1
- {{modelInfo.modelCode}}
- Serial Number: {{modelInfo.serialNumber}}
- {{modelInfo.csWarrantyText}}
Select a time
Please enter a valid Contact Number.
- Serial number : {{inhomeInfo.serialNumber}}
- {{inhomeInfo.symptomText}}
One of our team will be in contact with you in the next 48 hours
- {{inhomeInfo.name}}
- Contact number: {{inhomeInfo.number}}
- Alternative contact number: {{inhomeInfo.alternative}}
- Email address: {{inhomeInfo.email}}
- Address: {{inhomeInfo.address}}
If you are unable to print your eParcel Returns label (shipping label) please record your Article ID/Returns Reference No listed above and provide it to the Australia Post team, they can assist with printing you a eParcel Returns label (shipping label) in store.
Please allow up to three hours for your information to be available in the Australia Post systems.
Samsung has pre-paid specific packaging according to your mobile product specifications to assist with avoiding transit damage from occurring.
Should your booking request not be activated via Australia Post within 14 days of registration your request will be cancelled and new booking request will be required.
If payment is not made, the repair request will be cancelled.
Can’t find an exact match?
Select the symptom that best matches your issue and describe the details in the comment box.
Please enter Detail