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CS Support
Get support
Diagnostics
Run a checkup to detect potential issues with your device. Diagnostics are available for supported models through SmartThings. If no data is shown, complete the onboarding process in the SmartThings app.
Accurate diagnostics will be available 1 hour after setup.
No issue detected
Request a repair
Fix it yourself and request a repair based on your device’s condition.
Diagnostics are finished
out of {0} diagnosticsNormal Issues
View detailed diagnostics by tapping the item with an issue.
Couldn’t find what you need? Explore more support options.
Enter post code
Please enter your post code for your current location.
Fields marked with an asterisk * are required.
Please enter a postcode
Repair support
The supported services for this device are unavailable. Please contact the call center or chatbot to request service support.
Contact support
Sorry to inform you that there are no options available 'Contact' support in the given location.
Device information
Contact information
Fields marked with an asterisk * are required.
What problem is your device experiencing?
Please enter your contact details and our Customer Care team will call you back within the next 1~2 working days.
Ticket Number :
My support request
Our Customer Care team will be in contact with you within the next 1~2 working days.
Contact information
Device information
Warranty:
Date of purchase
Month
Please enter a valid date.
Successfully submitted.
The warranty period will be recalculated based on the purchase date you provided. If the date cannot be verified or the information is incorrect, the warranty period will change.
Successfully uploaded. Please retain this for future reference, as it may be required for final verification during the review process.
The selected file format is not supported.
To update your warranty, please upload a proof of purchase invoice in PDF or image (.jpg / .png) format (Max. file size 5MB).
Nothing in this Warranty is intended to modify or exclude any consumer, or other legal, rights under the Australian Consumer Law or other Australian laws.
Bring it in
Make an appointment at your nearest Samsung Store and drop off your device.
No results found.
Number of returned result: -
Contact information
Fields marked with an asterisk * are required.
What problem is your device experiencing?
Ticket number:
My reservation
Changes can be made up to 0 days prior to your visit via My Repair.
Contact information
Please take the following measures before your repair
Data back-upComplete a data back-up of your device to avoid data loss.
Our Customer Care team will be in contact with you within the next 1~2 working days.
Contact information
Device information
Date of purchase
Month
Please enter a valid date.
Successfully submitted.
The warranty period will be recalculated based on the purchase date you provided. If the date cannot be verified or the information is incorrect, the warranty period will change.
Successfully uploaded. Please retain this for future reference, as it may be required for final verification during the review process.
The upload was unsuccessful. Please retry in a few minutes.
To update your warranty, please upload a proof of purchase invoice in PDF or image (.jpg / .png) format (Max. file size 5MB).
Nothing in this Warranty is intended to modify or exclude any consumer, or other legal, rights under the Australian Consumer Law or other Australian laws.
Choose a symptom
Select an issue to request a repair.
Choose a symptom
Select an issue to request a repair.
Please select a detailed symptom
Can’t find an exact match?
Select the symptom that best matches your issue and describe the details in the comment box.
Please enter Detail
Estimated repair cost
Estimate is based on your selected issue. Coverage for Samsung Care+ customers may vary by plan.
Contact information
Fields marked with an asterisk * are required.
Delivery information
Fields marked with an asterisk * are required.
Information checklist
Device issue summary
Contact information
Delivery information
Consent for terms
Please review and acknowledge the terms
T&C
You can access the detailed information by visiting the Term & Conditions page
Factory reset
I acknowledge that my data will be lost during the repair process as a Factory Reset will be completed as part of the repair.
Software upgrade
As a part of Samsung’s standard repair process, the software on your device will be updated to the latest version. Samsung is unable to downgrade the software version or update to a different version of software (other than the latest version).
Confirmation email for your request will be sent shortly.
If you have any questions or concerns, please call out customer care and refer to the ticket number above.
Parcel service
Print the parcel label and stick it in a visible place on the parcel box.
Please take the following measures before shipping
Data back-upComplete a data back-up of your device to avoid data loss.
Maintenance modeTurn on Maintenance Mode to protect your personal data.
Removal of SIM/memory cards and passwords/locksBefore sending your device for repair, remove any SIM or memory cards and disable all passwords or locks. This ensures full access for service and helps prevent data loss.
The warranty period will be recalculated based on the purchase date you provided. If the date cannot be verified or the information is incorrect, the warranty period will change.
Successfully submitted.
Please check the Receipt File.
To update your warranty, please upload a proof of purchase invoice in PDF or image (.jpg / .png) format (Max. file size 5MB).
Nothing in this Warranty is intended to modify or exclude any consumer, or other legal, rights under the Australian Consumer Law or other Australian laws.
What problem is your device experiencing?
Please provide detailed symptoms of the issue *
Contact information
Fields marked with an asterisk * are required.
Ticket number :
Serial number :
My support request
Front screen damage, repair required
Our Customer Care team will be in contact with you within the next 1~2 working days.
Contact information
By clicking the Insert payment details button a secure payment gateway will open on which you can provide your valid credit or debit card details, the estimated quote amount will be pre-authorised on your card. Prior to sending your device for repairs you are required to complete payment for the non-warranty services selected. Please click the Insert payment details button to process your payment. Please note you will not be issued with your eParcel Returns label(shipping label) until payment has been authorised. Steps for sending your mobile device for repairs to the Samsung Authorised Service Centre
Print a copy of the eParcel Returns label (shipping label)1
Only Samsung products are eligible for registration. Storage devices(SSD etc.), accessories, and components that constitute the product cannot be registered even if they are Samsung products.
We have provided "How to find Serial Number or IMEI" information at the S/N or IMEI input stage.
Scan the QR code using the camera app on your Samsung device and follow the prompted instructions for registration. This feature is only supported on Samsung home appliances and non-smart B2C monitors. Make sure not to confuse the QR code for SmartThings.
If you're using a VPN while trying to register a product, then we recommend disabling it. VPNs can sometimes cause connection issues.
Enter your Serial Number/IMEI
Please check digits and make sure there are no missing codes - IMEI / Product Serial Number: 15 digits - Mobile/Tablet/Wearable Device SN: 11 digits
Please enter the 11 or 15- digit number.
This product is already registered.
Type
Subtype
Category
1) Characters Please pay close attention. The letter ‘O’ may resemble the number 0, and the letter ‘S’ may resemble the number 5.
2) Serial number location Please enter the serial number located on the product itself, not the one on the package.
Only Samsung products are eligible for registration. Storage devices(SSD etc.), accessories, and components that constitute the product cannot be registered even if they are Samsung products.
If you're using a VPN while trying to register a product, then we recommend disabling it. VPNs can sometimes cause connection issues.
Can’t find an exact match?
Select the symptom that best matches your issue and describe the details in the comment box.
Please enter Detail