Buy and Try program ended
on 13th Aug 2026.
Buy and Try
Galaxy Z Fold8 Ultra
Z Fold8 | Z Flip8
Trial Program
Step 1
Purchase a SIM-free
foldable phone
Purchase a SIM-free Galaxy Z Fold8 Ultra, Galaxy Z Fold8
and Galaxy Z Flip8 from the Samsung online store
between 22/07/2026 – 13/08/2026
and Galaxy Z Flip8 from the Samsung online store
between 22/07/2026 – 13/08/2026
Step 2
Enjoy or return your phone within 30 days
30-day trial starts when the product is delivered to you. If you are satisfied, simply keep the phone. Otherwise, contact customer service for a refund within 30 days of receiving the product.
Contact our Customer Care team
Phone
1300 362 603
Chat with us here
Contact our Customer Care team
Phone
1300 362 603
Chat with us here
Step 3
Receive
your payment
Upon receiving your product in good condition, you will receive a payment within 30 days back to the method of purchase used to place your order.
What to keep in mind
- Customers will need to return all products, accessories, and promotional gifts in the same order as part of the claim
- Trade-In devices or its equivalent value applied to your order will be forfeited as part of this program
- The extended change of mind program is exclusive to Samsung.com, Shop App and Samsung Partnership Portal Sites
- Program ends 23:59 (AEST) 13 August 2026
New Galaxy Z Series
Frequently Asked Questions
-
What is the Samsung Buy and Try program?Samsung Buy and Try lets eligible customers purchase a participating Galaxy Z smartphone from Samsung.com/au and use it for up to 30 days from delivery. If the device is not right for you, you can return it for a full refund.
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Which Galaxy smartphones are eligible for Buy and Try?Eligible smartphones include the Galaxy Z Fold8 Ultra, Galaxy Z Fold8 and Galaxy Z Flip8 purchased from Samsung.com/au during the promotional period.
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Who can participate in Samsung Buy and Try?Samsung Buy and Try is available to Australian residents aged 18 or older who purchase an eligible device for personal use. The program is not available to businesses, resellers or people purchasing in a commercial capacity.
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When does the 30-day Buy and Try period start?The 30-day Buy and Try period starts on the date your eligible Galaxy smartphone is delivered, not the date you place your order.
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Can I use the Galaxy smartphone during the 30-day period?Yes. You can set up and use the smartphone during the 30-day period. Minor scratches from reasonable use are acceptable, but the device must be returned unlocked, undamaged and without permanent marks.
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How do I return my Galaxy smartphone?Submit a return request through My Orders or contact Samsung Customer Service. The smartphone must be returned to Samsung within 30 days of delivery.
You may be asked to provide proof of purchase and delivery documentation as part of your return request. -
What must I return with the Galaxy smartphone?Return the smartphone with its original box, charging cable, components, accessories, manuals and documentation. Any other products or accessories purchased in the same order must also be returned.
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Do I need to remove my personal data before returning the device?Yes. Back up any information you want to keep, remove your personal data and passwords, and unlock the smartphone before returning it. Samsung cannot recover data after a returned device has been received.
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When will I receive my refund?If your return is approved, Samsung will refund the full amount to your original payment method within 30 days of confirming your refund eligibility by email.
The full refund may include the purchase price of the device, accessories and Samsung Care+ purchased in the same online transaction. -
What happens if I use Samsung Trade-In?If you return your new smartphone through Buy and Try, you will forfeit the device submitted through Samsung Trade-In or its equivalent value. Your original Trade-In device will not be returned.
* Purchase during 11.01PM AEST 22/07/26 to 11.59PM AEST 13/08/26. To lodge a claim, contact a Samsung Returns Representative at 1300 362 603 or by submitting a self-service request within 30 days of purchase. Sim-free purchases only. View full terms and conditions.
