Delayed or lost deliveries

Deliveries may be delayed due to a number of reasons including, but not limited to; our inventory status, logistics partner circumstances, natural disasters, global pandemics or other unforeseen situations.

If your delivery is delayed, we will endeavour to inform you via the email address or phone number which you registered during your purchase.

We will always try our best to deliver your product safely and within the delivery timeframe provided.

Please contact our Customer Care team on 1300 362 603 if your delivery status is "Completed" but you have not received the item.

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