What is Samsung’s Change of Mind Policy?

Samsung Electronics Australia Pty Ltd (ACN 002 915 648) has a change of mind policy for eligible consumers who purchase an eligible ‘Mobile Product’ from the Samsung Online Store.

Eligible ‘Mobile Products’ mean a Samsung smartphone, tablet, or wearable device, or accessory related to such a device, that a consumer purchases directly from the Samsung Online Store at https://shop.samsung.com/au.

Eligible consumers can request an exchange or refund of their Mobile Product if they change their mind after purchase, providing that they submit a request to Samsung within 14 days of delivery and their Mobile Product is unused and in a re-sellable condition (e.g. the packaging is unopened, the seal is intact and all in-box items are in the box).

Eligible consumers can request an exchange or refund by contacting Samsung’s Customer Care Team by visiting www.samsung.com/au/support and selecting one of the contact options.

Please note that exchanges are limited to a different colour of the same model and refunds can only be made to the original payment method used by the consumer.

Please see the Samsung Online Store Change of Mind Policy for Mobile Products for full terms and conditions.


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