Finding a Forgotten ID or Password for my Samsung Account

Information Icon Please Note: The information on this page is for Australian products only. Models, sequences, error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

A Samsung Account helps you utilise specific apps and services, such as Samsung Pass and Samsung Find, as well as backing up data to Samsung Cloud. In the case that you cannot remember your account credentials, you can recover your Samsung account ID or reset the password to regain access to your account.

Forgot Samsung Account ID Forgot Samsung Account Password
Samsung account login screen.

Forgot your Samsung Account ID

Your Samsung account ID can be obtained through your phone number or Email ID hint.

Step 1

Settings home page Settings home page

Open Settings > Select Samsung account.

Step 2

Options for signing into account. Options for signing into account.

Select Forgot password or don’t have an account?

Step 3

Options to create an account or recover credentials. Options to create an account or recover credentials.

Select Forgot ID.

Email ID Hint Secondary Phone or Email

Recovery by Email ID Hint

Step 1

Verification method options. Verification method options.

Tap Trouble getting your account ID?

Step 2

Account ownership verification screen. Account ownership verification screen.

Enter the requested information > Tap Continue.

Step 3

Account ID verification hint screen. Account ID verification hint screen.

Review the Email IDs listed > Tap Sign in now > Sign into your account.

Recovery by Secondary Phone Number or Email Address

Step 1

Find your account ID by your recovery phone number or recovery email. Find your account ID by your recovery phone number or recovery email.

Enter your recovery (secondary) phone number or recovery (secondary) email > Tap Continue.

Step 2

Account ownership verification screen. Account ownership verification screen.

Enter the requested information > Tap Continue.

Step 3

Text message verification screen. Text message verification screen.

Verify that the phone number or email displayed is yours > Tap Send code > Enter the verification code or PIN number > Tap Verify.

Step 4

Email ID verification screen. Email ID verification screen.

Select an email ID > Tap Sign in now > Sign into your account.

Forgot your Samsung Account Password

Follow the steps below first, then choose one of the four methods in the next section to reset the password.

Step 1

Settings home page Settings home page

Open Settings > Select Samsung account.

Step 2

Option to enter an account ID. Option to enter an account ID.

Enter your account ID > Tap Next.

Step 3

Option for entering a password or recovering password. Option for entering a password or recovering password.

Select Forgot password?

Step 4

Enter your Email ID > Tap Reset password.

Step 5

Enter your account phone number > Tap Continue.

Primary Email Security Question Recovery Email Recovery Phone Number

Reset Password via Primary Email

Step 1

Verification method options. Verification method options.

Select Email verification > Tap Continue.

Step 2

Notice that an email has been sent to your primary email address. Notice that an email has been sent to your primary email address.

Tap Go to inbox > Follow the instructions in the email.


*If you do not see the Go to inbox button on your phone, please check your email inbox directly.

Step 3

Reset password screen. Reset password screen.

Enter a new password > Tap Next.


*You can choose to sign out or stay signed into your Samsung account on other devices that have active login sessions.

* In some countries where you can sign up with a mobile phone ID, you can also reset your password through phone number verification.

Reset Password via Security Question

Step 1

Verification method options. Verification method options.

Select Verify with security question.

Step 2

Screen to answer security question. Screen to answer security question.

Answer your security question > Tap Verify.

Step 3

Reset password screen. Reset password screen.

Enter a new password > Tap Next.


*You can choose to sign out or stay signed into your Samsung account on other devices that have active login sessions.

* To reset your password with a security question, you must have already registered a security question in your Samsung account settings.

Reset Password via Recovery Email

Step 1

Verification method options. Verification method options.

Select Verify with recovery number or email.

Step 2

Alternative verification options screen. Alternative verification options screen.

Select Recovery email > Tap Continue > Tap Go to inbox

Follow the instructions in the email.

Step 3

Reset password screen. Reset password screen.

Enter a new password > Tap Next.


*You can choose to sign out or stay signed into your Samsung account on other devices that have active login sessions.

* To reset your password with a recovery email, you must have already registered a recovery email in your Samsung account settings.

Reset Password via Recovery Phone Number

Step 1

Verification method options. Verification method options.

Select Verify with recovery number or email.

Step 2

Alternative verification options screen. Alternative verification options screen.

Select Recovery phone number > Tap Continue.

Step 3

Account ownership verification screen. Account ownership verification screen.

Enter your birthdate > Tap Continue.

Step 4

Verify the phone number displayed is yours > Tap Send Code > Enter Verification Code > Tap Verify

Step 5

Enter a new Password > Tap Next.


*You can choose to sign out or stay signed into your Samsung account on other devices that have active login sessions.

* To reset your password with a recovery phone number, you must have already registered a recovery phone number in your Samsung account settings.

For further assistance, please contact our Chat Support. To find your Samsung product's User Manual, head to Manuals & Downloads.

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