How to fix the disconnection between my TV and SmartThings App?

Last Update date : Feb 29. 2024

Information Icon Please Note: The information on this page is for Australian products only. Models, sequences, error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

If the connection between SmartThings and your Samsung TV is unstable, you should check the basic settings. Have uninterrupted fun while the family is watching a movie or watching your favourite content.

tv smartthings connection


  • The SmartThings App is available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required. Data fees may apply.
  • If you are having trouble with your Samsung Smart TV, you should always check to see if there are any software updates available. Downloading the latest update may fix for your problem.
  • Device screenshots and menus may vary depending on the device model and software version.

1. Check the Wi-Fi Network

Data reception may be slow, or temporary interruptions may occur when loading the app. If the router and the TV are far apart, the communication may not be smooth and registration may fail.

tap settings tap settings

Step 1. Tap Settings on your smartphone.

select connections select connections

Step 2. Tap Connections.

select Wi Fi select Wi Fi

Step 3. Tap Wi-Fi.

enter the password enter the password

Step 4. Select the router and enter your PIN (if necessary).

Note: If more than 10 devices are connected to the router, registration may fail.

2. Check for Software Updates

Make sure the software on your smartphone and SmartThings App is up to date, and if necessary, update the firmware of your TV as well.

SmartThings app menu SmartThings app menu

Step 1. Tap Menu (the three horizontal lines).

smartthings settings smartthings settings

Step 2. Tap SmartThings Settings.

SmartThings app information SmartThings app information

Step 3. Swipe to and tap About SmartThings.

smartthings software update smartthings software update

Step 4. If an update is available, tap Update.

For further assistance, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.

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