Experience prompt and convenient support
with Samsung’s AI-powered CS Assistant
Start with our AI CS assistant for instant answers, and connect with a live agent
whenever you need extra support.
Ask any questions related to your product, including
issues, helpful tips, and our services.
How we help
Personalised Support with Samsung Account
Access tailored product assistance and service by selecting your registered devices when logged into your Samsung account. Easily find service centres, track orders, and more directly within our chatbot.
Smart Self-Help Guides & How-To
Quickly troubleshoot product issues using our step-by-step guides or discover how to optimise our features.
Quick and easy repair requests
Repairs don’t have to be complicated. We’ll guide you through each step so your service is scheduled quickly and easily.
Contact Info
Contact us
For support buying a product, help with an order or technical product support
WhatsApp
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It's now even easier to get in contact with Samsung Customer Care, now on WhatsApp.
Troubleshoot and book a repair
Support for your mobile devices, home appliances, TV and computing products
