How to Install your Bespoke AI Heat Pump Combo

Last Update date : Sep 22. 2025

To ensure the efficiency, performance and life cycle of your device, follow the location requirements:

  • A solid, level surface without carpet or flooring that could obstruct ventilation.
  • No direct sunlight and away from heat sources.
  • Enough room for ventilation and wiring.
  • Ambient temperature higher than 0 °C.

1. Once the product is unpacked, remove all the shipping bolts.

Note:

  • The shipping bolts secure the tub during product transportation and reduce the chance of suspension damage. Remove the shipping bolts before using the product and only reinsert them if you need to move the product.
  • Packaging materials can be dangerous to children. Dispose all packaging material (plastic bags, polystyrene, etc.) out of children’s reach.

2. Place the supplied plastic bolt caps over the holes. Keep the shipping bolts for future use.

Note: Use the enclosed end of the supplied wrench to remove the shipping bolts.

1. Gently slide the Laundry Combo into its position.

2. Level the appliance by manually adjusting the levelling feet.

3. When the levelling is complete, tighten the nuts using the spanner.

4. During installation, make sure the levelling feet are not pressing on the power cord.

Note: Make sure the levelling feet are flat to the surface of the floor. If the appliance is rocking, re-level. When there is no noise, vibration or moving, tighten the nuts on the device.

The provided water hose may differ depending on the model. Follow instructions according to the provided water hose.

1. Connect the water hose to the tap and turn it to the right to tighten.

Note: Make sure there is a rubber washer in the hose connector before connecting the hose. Do not use if washer is damaged or missing.

2. Connect the other end of the water hose to the inlet valve on the back of the Laundry Combo. Turn to the right to tighten.

3. Slowly turn on the tap and check to see if there are leaks at any connection area. Repeat steps 1 and 2 if water is leaking.

Note: Do not stretch the water hose by force. Replace the hose if it cannot reach.

1. Remove the adaptor (A) from the water hose (B).

2. Use a Phillips screwdriver to loosen the four screws on the adaptor.

3. Hold the adaptor and turn part (C) in the arrow direction to loosen it by 5mm (indicated by * in the left image).

4. Insert the adaptor into the water tap, and then tighten the screws while lifting the adaptor.

5.Turn part (C) in the arrows direction to tighten.

6. While pulling down part (D) on the water hose on the adaptor. Release part (D). The hose will click into place.

7. Complete the connection to the water hose by following steps 2 and 3 under Connecting to a Threaded Water Tap.

Note: After connecting the water hose to the adaptor, pull the hose down to check if it is connected properly.

Use a popular type of water tap. If the tap is square-shaped or too big, remove the spacer ring before inserting the tap into the adaptor.

For Models with an additional hot water inlet:

1. Connect the red end of the hot water hose to the hot water inlet on the back of the device.

2.Connect the other end of the hot water hose to the hot water tap.

Aqua Stop Hose (applicable modes only)

The aqua stop hose alerts users of a risk of water leaks. It senses the water flow and turns red on the centre indicator (A) in case of a leak.

Over the Edge of a Wash Basin

The drain hose must be placed between 60 cm and 90 cm (*) above from the floor. To keep the spout of the drain hose bent, use the supplied plastic hose guide (A). Secure the guide to the wall using a hook to ensure stable drainage.

In a Drain Pipe

The drain pipe should be between 60 cm and 90 cm high (*). It is advisable to use a 65 cm high vertical pipe.

To ensure the drain hose stays in position, use the plastic hose guide provided (see the figure).

To prevent the siphoning of water flow during drainage, make sure to insert the drain hose 15 cm into the drain pipe.

To prevent the drain hose from moving around, secure the hose guide to the wall. Drain standpipe requirements:
• Minimum diameter of 5cm
• Minimum carry-away capacity of 60L per minute

Plug the power cord into the wall socket and then tap the Power button on the AI Heat Pump Combo.

For further assistance, please contact our Chat Support team. To find your Samsung product's User Manual, head to Manuals & Downloads.

Thank you for your feedback!