Troubleshooting the Ice Maker and Water Dispenser on your Fridge
Please Note: The information on this page is for Australian products only. Models, sequences, error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
There are a few factors that can cause an ice maker or water dispenser to not work. You'll want to make sure everything is in working order, otherwise your fridge may not function as intended. For example, the water line needs to be connected correctly and needs good water pressure. A clogged water filter can also cause problems like reduced water pressure or bad tasting water and ice.
Having Dispenser Lock on can keep you from dispensing anything at all. To turn it off, hold the water dispense 
button for more than 3 seconds.
If you’ve just bought a new fridge - Click Here for a guide on testing your ice maker before operating it for the first time.
Note: This is a general guide. Fridge design and/or accessories may differ between models. Please refer to your User Manual for steps specific to your refrigerator.
|
Symptom |
Possible Cause |
Solution |
|---|---|---|
|
Water flow is weaker than normal. |
Water pressure is too low. |
|
|
Water does not dispense. |
Water line is not connected properly or water supply is not on. |
Check if the water line is installed correctly. Check if the water line stopcock is closed.
|
|
A third-party water filter was installed. |
Use only Samsung-provided or approved filters.
Unapproved filters may leak and damage the refrigerator.
|
|
|
The "Replace water filter" message appears on the control panel. |
Replace the water filter. Then, reset the water filter replacement alarm (see below).
|
|
Symptom |
Possible Cause |
Solution |
|---|---|---|
|
Ice Maker makes a buzzing sound. |
The ice maker function is activated, but the water supply to the refrigerator has not been connected.
|
Turn off the Ice Maker. |
|
Ice maker does not make ice. |
Ice maker has just been installed. |
You must wait 12-24 hours for the refrigerator to make ice. The first 1-2 buckets should be discarded to rid impurities.
|
|
Freezer temperature is too high. |
Set the Freezer Temperature below -18°C or -20°C in warm ambient air.
|
|
|
Ice maker is off. |
Turn on the ice maker.
|
|
|
Ice scoop or holder remains in the Ice Bucket. |
Please keep the ice scoop in the front holder.
|
|
|
Dispenser panel lock is activated. |
Deactivate the dispenser panel lock (see below).
|
|
|
Ice does not dispense. |
Ice may jam if the ice dispenser is not used for a long time (approx. 3 weeks). |
If you won't be using the refrigerator for a long time, empty the ice bucket and turn off the ice maker.
|
|
Ice bucket is not properly inserted. |
Make sure the ice bucket is properly inserted.
|
|
|
Water line is not connected properly or water supply is not on. |
Check if the water line is installed correctly. Check if the water line stopcock is closed.
|
How to turn the Ice Maker Off and On
In many fridges, you can turn on or off the auto ice maker. This is a general guide: panel locations and features can differ between fridges, so ensure to check your User Manual for information pertaining to your specific model.
01 Simple Control Panel
1. Tap any button (<, O, or > ) to wake up the display.
- This step may not apply to some models
2. Tap O until the Ice Maker indicator blinks.
3. Tap < or > to turn on or off the ice maker.
Tap < to turn it on.
Tap > to turn it off.
4. Wait for 5 seconds or tap O to confirm your selection.
- The Ice Maker indicator stops blinking.
02 Feature Panel
The ice maker has 2 indicators ( Ice Maker On / Ice Maker Off ) to indicate its operating status.
When the ice maker operates, the corresponding indicator (Ice Maker On) turns on.
When the ice maker is turned off, the corresponding indicator (Ice Maker Off) turns on.
To enable ice making, you must turn the ice maker on.
How to Reset/Dismiss the Water Filter Replacement Alarm
01 Tap any button (<, O, or > ) to wake up the display.
- This step may not apply to some models
02 Tap O until the Water Filter Indicator blinks.
03 Tap < or > to select Reset or Later.
- If you have changed the water filter, tap < to reset the water filter replacement filter.
- If you want to change the water filter later and dismiss the alarm, tap >.
04 Wait for 5 seconds or tap O to confirm your selection.
- The Ice Maker indicator stops blinking.
For further assistance, please contact our Chat Support. To find your Samsung product's User Manual, head to Manuals & Downloads.
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