Changing the Network Mode on my Samsung Phone
If you are in a low reception area and you are having issues getting a decent signal you may need to revert your Network Mode from 5G/4G/3G/2G to 4G/3G/2G. If you are unsure how to change your network mode, follow the below guide for more information.
Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to get in touch with your Samsung subsidiary.
If you are experiencing network issues or perhaps you are unable to change your Network Mode, please try restarting your device and retry the below steps. Alternatively, you can also reach out to your Service Provider.
If you require further assistance, please consult the user manual from our Manuals & Downloads page or contact our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia). You can also contact our Chat Support team or reach us through Samsung Members Community.
Thank you for your feedback!
Please answer all questions.
Samsung Online Store
![online store]()
![online store]()
Join Members Community
![samsung members]()
![samsung members]()
Warranty Information
![Warranty Information]()
![Warranty Information]()
Apps & Services Customer Support
Samsung Rewards : 1300 362 603
Find My Mobile : 1800 216 454
Galaxy Store : 1800 216 454
Galaxy Themes : 1800 216 454
Samsung Account : 1800 216 454