How do I perform a Factory Data Reset on my Mobile device?

Last modified : May 18. 2018
Factory Data Reset

Select the Android OS Version your Mobile device is currently running to view the relevant steps.

Please Note: Performing a Factory Data Reset will erase all personal data and downloaded apps. Please ensure that you have backed up all your data.

The screenshots may differ according to your device model and Android OS Version your device is running. It may also look slightly different according to how your Settings menu has been displayed, such as Grid view, Tab view, List view, etc.

Steps for Android OS Version 7.0+ (Nougat)Click to Expand
1 Swipe up on the Home Screen or tap on Apps.
Home Screen
2 Tap on Settings.
Apps Menu
3 Scroll down and then tap on General management.
Settings
4 Tap on Reset.
General Management
5 Tap on Factory data reset.
Reset
6 Scroll down to the bottom and tap on Reset.
Factory Data Reset
7 Confirm that you understand about all data being lost and cannot be recovered. Tap on Delete All.
Confirm
8 Enter your Samsung Account Password and tap on Confirm.

Please note: It will only ask for your Samsung Account Password if a Samsung Account was set up on the device. 

Samsung Account

Steps for Android OS Version 6.0+ (Marshmallow) & Android OS Version 5.0+ (Lollipop)Click to Expand
1 Go into the Settings > Backup and reset.
How to perform a Factory Data Reset on my Mobile device
2 Tap on Factory data reset.
How to perform a Factory Data Reset on my Mobile device
3 Tap on Reset Device.
How to perform a Factory Data Reset on my Mobile device
4 Enter in your lock screen credentials and then tap on Continue.
How to perform a Factory Data Reset on my Mobile device
5 Confirm you understand that all data will be erased by tapping on Erase Everything.
How to perform a Factory Data Reset on my Mobile device

Your device will restart and begin the Factory Data Reset.

Steps for Android OS Version 4.4+ (Kit Kat)Click to Expand
1 Tap on Apps.
How to perform a Factory Data Reset on my Mobile device
2 Tap on Settings.
How to perform a Factory Data Reset on my Mobile device
3 Navigate to the General tab.
How to perform a Factory Data Reset on my Mobile device
4 Tap on Backup and reset.
How to perform a Factory Data Reset on my Mobile device
5 Tap on Factory data reset.
How to perform a Factory Data Reset on my Mobile device
6 Tap on Reset device.
How to perform a Factory Data Reset on my Mobile device
7 Tap on Erase everything.
How to perform a Factory Data Reset on my Mobile device

Your device will restart and begin the Factory Data Reset.

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