Factory Data Reset a Samsung Mobile Device

Last modified : Apr 15. 2019

There are lots of reasons why you might want to Factory Reset your Samsung device. Whether you're giving your phone to someone else and you don't want them to access your information, or maybe you're having trouble and need to start from scratch. Factory Resetting a mobile device is not reversible. Please make sure all of your information is saved to a back up somewhere else before attempting to reset your phone or tablet.

Check out our guide How do I back up my data? for step-by-step instuctions on backing up your information on your Galaxy smartphone.

 

Select from the dropdowns below for steps to Factory Reset your device. They're organised by Operating System so the steps will be easy to follow. If you're not sure what Operating System your device is running, you can find the steps to find out on our page What Android OS Version is my Mobile device running.

Please Note: Performing a Factory Data Reset will erase all personal data and downloaded apps. Please ensure that you have backed up all your data.

Factory Reset through the Settings:

Steps for Android OS Version 7.0+ (Nougat)Click to Expand
1 Swipe up on the Home Screen or tap on Apps.
Home Screen
2 Tap on Settings.
Apps Menu
3 Scroll down and then tap on General management.
Settings
4 Tap on Reset.
General Management
5 Tap on Factory data reset.
Reset
6 Scroll down to the bottom and tap on Reset.
Factory Data Reset
7 Confirm that you understand about all data being lost and cannot be recovered. Tap on Delete All.
Confirm
8 Enter your Samsung Account Password and tap on Confirm.

Please note: It will only ask for your Samsung Account Password if a Samsung Account was set up on the device. 

Samsung Account
Steps for Android OS Version 6.0+ (Marshmallow) & Android OS Version 5.0+ (Lollipop)Click to Expand
1 Go into the Settings > Backup and reset.
How to perform a Factory Data Reset on my Mobile device
2 Tap on Factory data reset.
How to perform a Factory Data Reset on my Mobile device
3 Tap on Reset Device.
How to perform a Factory Data Reset on my Mobile device
4 Enter in your lock screen credentials and then tap on Continue.
How to perform a Factory Data Reset on my Mobile device
5 Confirm you understand that all data will be erased by tapping on Erase Everything.
How to perform a Factory Data Reset on my Mobile device

Your device will restart and begin the Factory Data Reset.

Steps for Android OS Version 4.4+ (Kit Kat)Click to Expand
1 Tap on Apps.
How to perform a Factory Data Reset on my Mobile device
2 Tap on Settings.
How to perform a Factory Data Reset on my Mobile device
3 Navigate to the General tab.
How to perform a Factory Data Reset on my Mobile device
4 Tap on Backup and reset.
How to perform a Factory Data Reset on my Mobile device
5 Tap on Factory data reset.
How to perform a Factory Data Reset on my Mobile device
6 Tap on Reset device.
How to perform a Factory Data Reset on my Mobile device
7 Tap on Erase everything.
How to perform a Factory Data Reset on my Mobile device

Your device will restart and begin the Factory Data Reset.

Forgotten Lock Screen Security:

If you're trying to reset your device because you've forgotten your lock screen security, there are a couple of options to reset your device remotely. With both of the following options however, the device needs to be turned on, and it needs some kind of network connection; whether it's connected to a Wi-Fi network or mobile data. If you're locked out of your device it will mean you'll only be able to restore information that has already been backed up. 

 

Both of these methods will require you to log into your Google account when the device has reset. This security is built in to keep your device and information safe - if your phone is stolen, a simple factory reset will not allow anyone to use your device or gain access to your accounts or information.

Erase a device remotely with Find My Mobile:

If you have a Samsung Account already logged into your Samsung device, you should able to use the Find My Mobile service to remotely Erase the information from your device. You'll need your Samsung Account credentials and the device will need to be connected to the internet for the prompt to send to the device.

1 Log into https://findmymobile.samsung.com with your Samsung Account ID and password

If you're not sure what your credentials are you can try to Find a Samsung Account ID or Reset the Password.

2 Select the Device from the menu on the left
3 Select the Erase Data option from the action menu
Erase Data remotely from Find My Mobile
4 Select the Erase button on the popup
5 Enter your Samsung Account password to confirm and send the task to your device

Erase a device remotely with Google Find My Device:

If you're not sure if you have a Samsung Account or you're not able to use the Find My Mobile service - Google has a similar service that you can use in the same situation as above - you'll need your Google Account credentials (usually your gmail email address) and the device will need to be turned on and connected to the internet. Follow the steps below to Factory Reset a device using Android Find My Device:

1 Log into https://www.google.com/android/find with your Google Account ID and password
2 Select the Device from the top left hand corner of the menu
3 Select the Erase Device option from below the device information
4 Select Erase Device to confirm
5 Enter your Google Account password to reset the device

Wipe All Data with Device Buttons:

The last option to Factory Reset a Samsung phone or tablet is to enter Android Recovery mode on the device and force the device to wipe all data. Using the physical buttons on the device, you can hard reset a device this way if you're locked out and can't wipe the device remotely.


Please make sure you have the Google account (@gmail email address and password) ready to log back into the device once the reset has completed. Check the page on Google Factory Reset Protection for more information. If your device is running Android OS 5.0 or older, please see the page Samsung Reactivation Lock as you may need to enter your Samsung Account credentials to use the device after a Factory Data Reset.

IMPORTANT: Follow these steps carefully; a wrong move could cause a serious corruption to the software on the device that may be irreversible.

1 Turn the device off

If your device is locked and you're unable to turn it off, you can wait until the battery runs down and attempt the reset of these steps after charging it back up. Leave the device turned off.

2 Press and hold the Volume Up, Power and Home/Bixby buttons at the same time.

Phones with a button at the bottom of the screen:

  • Volume UP is the top button on the left hand side
  • Power will be on the right side
  • Home key is the button in the middle on the front of the device.

 

Phones without a physical button at the bottom of the screen:

  • Volume UP will be the top-most button on the left
  • Power will be the button on the right
  • Use the Bixby button (bottom button on the left side)
3 Let all 3 buttons go when the device shows a screen that says Installing System Update . Depending on the device this screen might be blue, and there might be an Android icon. Wait for this screen to change automatically.
4 Use the Volume Down button to move the blue highlight to the option Wipe Data/Factory Reset (this will be the 5th option down on most devices).
5 Press the Power button to select the Factory Reset option
6 Use the Volume Down button to move the blue highlight to the YES option, and press the Power button again to select Yes.
7 Use the Power button to select the Reboot System Now option from the Android Recovery menu

Depending on how much content is saved on your device, it can take a long time for the device to turn back on. If it takes longer than 15 minutes or won't turn on at all, please contact the Live Chat Australia team or call 1300 425 299 (Toll Free in Australia) for further assistance. 

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