Backing up my Samsung device
Whether you are organising for your Samsung phone or tablet to be repaired or would like to keep a regular back up saved in the Cloud server or on your computer, it can all can be done easily at home. It is recommended to keep regular back ups of your Samsung device in case your phone or tablet is ever lost, stolen or replaced. Select one of the options below to learn how to back up your device via Smart Switch Phone-to-Phone, Smart Switch PC / Mac, external USB / SD Cards or wirelessly to your Samsung Account or Google Account.
Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to get in touch with your Samsung subsidiary.
Please ensure you remove an encryptions on your SD card before backing up your Galaxy phone, for more information on removing encryptions check out our page How can I encrypt or decrypt my microSD card?
Different ways to back up your Galaxy Phone or Galaxy Tablet.
Smart Switch makes it easy to transfer contacts, photos, messages and more from your old phone to your new Samsung Galaxy device.
Before Smart Switching content via phone-to-phone, ensure that your device is compatible, click here for more infrormation.
Please Note: Screenshots were captured from a Galaxy A70 and Galaxy Note9 operating on Android OS Version 9.0 (Pie), settings and steps may vary depending on your Galaxy devices and Android OS Version.
Latest Galaxy devices already have Smart Switch pre-installed however if you have uninstalled the app or if you are unable to locate the application within your apps tray, you can easily download from the Google PlayStore.
If you don't want your information to be saved on a cloud based server, you can easily back up your Galaxy Tab or Galaxy phone through Smart Switch PC/Mac. All you'll need to back up your Galaxy device is a USB data cable, computer and the latest Smart Switch version downloaded to your computer.
Please Note: The following content can't be saved through Smart Switch - draft or failed messages, calendar events from synced accounts, apps that can't be transferred due to security or compatibility issues (Samsung Pay, Voice recorder, Galaxy Wearable, Calculator) and default wallpaper or theme store wallpapers.
The types of data you can back up will depend on your device. The steps provided below may differ slightly depending on your Galaxy device.
Smart Switch PC/Mac will back up the following information;
- SMS Messages
- Call logs
- Photos - bmp, wbmp, gif, jpg, jpeg, png, tif, tiff
- Videos - mpg, mpeg, avi, divx, svi, wmv, asf, pyv, mp4, m4v, 3gp, rm, rmvb, mov, mkv, skm, k3g, flv, swf
- Music - mp3, wma, wav, pya, ogg, m4a, aac, 3ga, flac, smp, dcf, mid, midi, amr, qcp, imy
- Documents - pdf, ppt, doc, docx, pptx, xls, xlsx, hwp, csv, txt, xml
- Calendar events
- Samsung Notes
- AR Emojis
- Voice memos
- Home Screen settings
- Network Settings
Check out the full list of compatible Galaxy Devices that can be backed up through Smart Switch PC.
Haven't downloaded Smart Switch to your computer yet, you can install the program here.
Ensure you are using genuine Samsung approved data cables to successfully back up your data.
If you don't want your information to be saved on a cloud based server, or if you don't have a computer handy, you can back up your data to your microSD card or USB flash drive, all you'll need to do is download Smart Switch on your Galaxy phone or tablet. If you are planning on backing up your data to a USB, ensure you have a OTG adapter handy.
The content that will be saved to your SD card or USB through Smart Switch are shown below;
- Calls & Contacts
- Home screen
Please Note:The following content can't be saved through Smart Switch - draft or failed messages, calendar events from synced accounts, apps that can't be transferred due to security or compatibility issues (Samsung Pay, Voice recorder, Galaxy Wearable, Calculator) and default wallpaper or theme store wallpapers.
Backing up wirelessly means your data will always be backed up to a cloud server. If you have aSamsung Account or Google Account, you will be able to back up content such as your photos and videos, contacts, calendar events, text messages, app data and device settings. All you'll need to back up your data wirelessly is your Galaxy device, an internet connection and your Samsung and / or Google Account logged into the device.
Back up via your Samsung Account
Please Note: As of June 1, 2019, any users who create or recreate a Samsung account will be provided with basic storage of 5GB. To Users who created a Samsung account on or before May 31, 2019, basic storage of 15GB will continue to be provided notwithstanding this change to the Services. Files larger than 1GB can't be backed up to your Samsung Account.
Haven't created your Samsung Account yet check out our page How do I create a Samsung account? for step-by-step instructions.
Please Note: Data that be backed up wirelessly through your Samsung Account will depend on your Galaxy device and Android OS Version. Content that can be downloaded to your Cloud server will also depend on the Cloud storage availability.
Back up via your Google Account
Content that can be backed up to your Google Account may vary depending on the device, software and Cloud storage available.
Check out our page Syncing your contacts to your Google Account for step-by-step instructions.
There's not too much that anyone can do about a phone or tablet that won't power on or is damaged to the point of not being able to use it. The best thing we can recommend is logging into your respective Google and Samsung accounts on a computer or another device to see what, if any, information has already synced.
- Photos: https://photos.google.com and Samsung Cloud Drive
- Contacts: https://contacts.google.com
- Documents: https://drive.google.com and Samsung Cloud Drive
If you are able to turn your device on but the screen is unresponsive to touch you may be able to save some data by inserting an OTG adapter with a connected mouse to your Galaxy device. Once you have connected the mouse to your device bring up a pointer on the screen so that you can navigate through the Smart Switch app to back up to an SD card or force a sync of your Google Account and Samsung Account. For step by step instructions check out our guide How do I control my Samsung phone using a mouse?
Alternatively, if you have an internet connection, you can sign into Find My Mobile and back up your phone to your Samsung Cloud Account.
If you require further assistance backing up your Galaxy device you can reach out to us via Live Chat or call us Toll Free in Australia on 1300 362 603.
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